Matrix NAVAN CNX200
Integrated Voice & Data Solution
for Banks and Financial Institutions
NAVAN CNX200
Integrated Voice and Data Services Solution
for Small Banking and Financial Institutions
Best of the Show
Wireless & Mobile
Solution Category
Presentation Outline
• Major Challenges faced by today’s BFSI Industry
• Introducing Matrix NAVAN CNX200
• Solution for Banking & Financial Firms
• Target Customers Profile
• Needs of Banking & Financial Firms and Matrix Convergence Solution
• NAVAN CNX200 – Key Features, Hardware, Technical Specifications
Major Challenges faced by BFSI Industry and
Matrix Solution – NAVAN CNX200
Challenges
Solution – NAVAN CNX200
Make sure customer gets all information
and help whenever they want, 24x7
Enhance professional visibility with AutoAttendants, Voice Mail, SMS and CTI
Connect other branches for daily
communications
Bypass PSTN toll and securely integrate
branch offices over IP telephony
Minimize telephony costs while calling to
customers on mobiles and landlines
Select the cost-effective route to reach
customer using VoIP, GSM, CO Lines
Instant reach to baking professionals and
sales staff who travels a lot
Easily connect with field employees using
Mobile Softphone app. – SPARSH M2S
Future proof solution which is remotely
manageable, flexible and scalable
Standards-based voice, data, VPN and
wireless solution, Web UI, TR-69, SNMP
Introducing Matrix NAVAN CNX200
Single Box Solution
for Voice, Data, Wireless, Internet, Mobility, Messaging and Security Needs
Solution for Banking & Financial Firms
Single Box Solution for Integrated Voice, Data, Wireless and Internet Services
Full Featured
IP-PBX
Multi-Site IP
Telephony
Smartphone
Mobility
Messaging
• Up to 24 Users
• Reduce Telecom
• Specialized Mobile
• Voice Mail
• Ideal for Stand-alone
Costs for Daily
Communications
• Bypass PSTN Toll
Charges
• 3-Digit Dialing
• Call Hold, Transfer,
Conference, Forward
Features Support
Softphone App. for
Android/iPhone
• Take Office Extension
Wherever you Go
• Advance Call
Management ,
Presence, IM, Video
Calling, BLF, Voice
Mail, Conferencing
• Auto-Attendants
and Multi-site
Deployments
• Built-in POTS (CO),
GSM/3G and VoIP
(SIP) Trunks
• Advance Call
Management
Data & Security
• Integrated Data
• Music-on-Hold
•
• Computer Telephony
•
Integration (CTI)
• Email to SMS
• Bulk SMS
• Conversation
Recording
•
Suitable for Banks, Financial and Insurance Companies, Branch Offices
•
•
•
Router
Wi-Fi Access Point
8 Port LAN Switch
SSL (Open) VPN
IPsec VPN, PPTP,
L2TP
Built-in Firewall
Access Control
Target Customer Profile
Target Customers
Customer Centric Financial Organizations
Business Size
Up to 30 Users per Location, (Sweet Spot – 16 to 20 Users)
Functional Diversity
• Customer Support Executives
• Field Professionals
• Back-office Employees
• Tele-calling Staff
• Consultants and Professional Services Agents
Major Requirements
• Receive Customer Calls for Banking, Informational service, Grievance
• Place Calls to customers for Sales Promotions, Payments, Reminders
• Superior Customer Calling Experience and Service Delivery
• Daily Communications with Branches for Quick Decision Making
• Reach Field Professionals and Sales Staff, Cost-effectively
Ideal Solution for
• Commercial Banks
• Financial Services
• Pension Funds
• Branch Offices
• Cooperative Banks
• Insurance Companies
• Mutual Funds
• Expanding Sites
Needs of Banking & Financial Firms and
Matrix Convergence Solution
Minimize Telephony Costs, Expand Reach
Banks and financial organizations pay huge telephony bills when calling to customers over
landlines, mobile or international numbers for any kind of services, grievance and sales promotions.
• Need to be cost-effective for outbound calls made
to customers
• Require automatic mechanism to route customer
calls using least cost telephony mediums
• Enhance redundancy and backup plans to ensure
business continuity and reliability
• Analog (CO) for Local / Regional
Calls
• GSM3G Trunks for Mobile Calls
• VoIP (SIP) for Long Distance /
International Calls
• Select the preferred
medium of
communication when
calling to customers with
Least Cost Routing
• 4 POTS (CO) Lines
• 2 GSM3G SIMs
• 8 VoIP (SIP) Trunks
Deliver Exceptional Customer Service
In this internet age, with millions of handheld smartphones and online banking facilities,
customers also expect quick information and better service on the telephone.
• Make sure high-value customer gets connected
with required agents / departments, quickly
• Deliver superior services starting from when
customer calls for an inquiry to getting a
confirmation call from baking / financial officials
• Deliver Pre-recorded
Greeting Messages to
Customers whenever they
Call, 24x7
• Efficient handling of
customer calls – transfer
to other dept., play
music on hold, forward
calls, conference
• Enterprise-grade call
management features
• Superior voice quality and
speed of operation
• One-touch speed dial
Enhance Image and Professional Visibility
Whether it is phone banking, complaint or inquiry call, telephony system plays an important role in
handling customers effectively. Knowing customers name before they speak, preferences before
they express and self-service experience enhances professional image among customers.
CTI Link
SMS
• CTI Integration with Matrix
TAPI Service Provider (TSP)
Link – TAPI 2.2 Support
• SMS Gateway (SMPP Server)
• Email to SMS
Voice Mail
Conferencing
• Voice Mail with
Personalized Greetings
• Multi Participants
Conference Bridge
Music on Hold
Auto-Attendant
• Automated Greetings,
Round-the-Clock
• Play Music or Information
for Callers on the Hold
Connect Branch Offices, Cost-effectively
In growing business scenario and expansion of branches offices, it becomes difficult to keep
everyone connected for real-time communications.
IP Telephony
IPsec/SSL VPN
• Use of PSTN trunks for inter-branch calling incurs
huge telecom cost overhead
• Difficulty in sharing LAN resources with branches
for collaborative working environment
• Reduce telecommunication
charges by using Peer-toPeer VoIP telephony to
connect branches
• Bypassing PSTN Toll
using VoIP reduces longdistance charges
significantly
• Dial-by-Extension Number
• Simplified 3-Digit Dialing
• Secured Communications
using SRTP/TLS over VoIP
Create a Flexible Workplace for Employees
Some employees spend more time roaming inside the premises, than being at desk. Using wireless
extensions, they can make and receive calls similar to desk phones on-the-move.
• Fulfills your need to be free from the cable
• Works with any Wi-Fi enabled devices for voice
and data communications
• Surf, Play, Talk – Wireless
• Freedom from Cables
•
•
•
•
Built-in Wi-Fi Router
IEEE 802.11 b/g/n
150Mbps Throughput
Wide Coverage
• Smartphone/Tablet/PDA,
Laptop, Printer, Digital
Photo Frame, Gaming
Console, Wireless Sensor
Reach to Field Professionals, Instantly
Field executives and professional staff are on the road a lot. Calling to them frequently on their
mobile numbers increases telephony bills significantly.
• Mobile softphones makes reaching field workers
and traveling employees a breeze
• Use latest VoIP technology to get rid of cellular,
CUG and roaming call charges
SPARSH M2S – Mobile Softphone
• Advance Call Management
• 3 Digit Dialing, Call Transfer,
Hold, Forward, Record, Voice
Mail, 6 Party Conference
• Mobile Softphone Available for popular
Android/iPhone
• Video Call, Presence Sharing,
Instant Messaging
• Monitor Status of Home
Landlines from Outside to
Avoid Misuse by Servants
• Available On:
Internet Access for Employees and Customers
When customers opt to stay for a while inside the premises, they can read news, browse internet,
book tickets and do lot more with high-speed internet connection in leisure time.
• 3-way Internet Connection – Broadband, SIM
based 3G/HSPA, USB Dongles
• Auto Failover for Internet Connectivity
• Share Internet using 8 Port LAN Switch and Built-in
Wi-Fi Access Point
• Built-in Firewall Security
• Policy-based Internet
Access – Website,
Keyword, URL, Port,
Applications
• Works on all Mobile,
• 100 Mbps Broadband
Laptops, TV, VoIP and
• 14.4 Mbps 3G/HSPA
other Network Devices
• 50 Mbps 4G/LTE/USB
Ensure Safety for Everyone
With built-in firewall, access control and integration with Matrix security systems, NAVAN CNX
ensures security and safety measures for all stake holders – customers and employees.
• Internet Security with Selective Users, Website,
Applications Access
• Physical Security with Integration of Access
Control and IP Surveillance Systems (DVR/NVR)
• Allowed/Denied Access –
Website/Port/Applications
• Built-in Firewall for Internet
Security and External Attacks
• Interoperability with Matrix
Access Control & Surveillance
Systems
• Video Phones, Video Door
Phones
• Mobile Applications
for Remote
Surveillance and
Access Control
Easily manage multiple branches, Centrally
Traditionally each branch has its own setup of communication system, vendors and IT staff.
Inefficient management of disparate systems and duplication of resources costs very high to the
bank as a whole.
• Difficulty to manage stand-alone telephony
infrastructure
• Adding users, phones, allocating features and
class of services consumes more time
• Web base Remote
Management
• System Admin/Engineer Mode
• HTTP/HTTPS Secure Login
• TR069 Auto Configuration
• SNMP for Monitoring
• Easy to Manage for Mass
Deployments
• Simple UI and
Installation Wizard
helps adding users,
extensions, COS easily
NAVAN CNX200 - Overview
Hardware Overview
Front View
GSM / 3G
SIM Slot
LED Indications for
Power, Status, SIM1/2,
Internet, USB, Wi-Fi, LAN
GSM / 3G
SIM Slot
Hardware Overview
Rear View
Antennas
GSM & Wi-Fi
USB
Port
LAN
Switch
WAN
Port
Antennas
GSM & Wi-Fi
FXO/FXS
Ports
DC Power
Jack
Multi-Branch Scenario
Key Features
TELEPHONY
PSTN Line
GSM Line
VoIP (SIP)
Analog & VoIP
Phones
Mobile
Extensions
CTI Link
TAPI 2.2
INTERNET
Broadband
Internet
3G/HSPA SIM
based Internet
USB
Dongles
Auto Fallback
Internet
WIRELESS
Wi-Fi
Access Point
Standard
IEEE 802.11n
150 Mbps
Throughput
Ideal for
Voice & Data
MOBILITY
Softphone for
Android/iOS
Corporate
Directory
Voice Call
Video Call
Presence & IM
INTERBRANCH
IP Telephony
Peer-to-Peer
Calls
Site-to-Site
VPN
Avoid PSTN
Toll Charges
SECURITY
Built-in Firewall
TLS/SRTP
for VoIP
Web Access
Control
DVR/NVR
Integration
Flexible Terminal Options – Voice, Data, IT
Analog Phones
PC/ Netbook
SIP Phone
Tablet
Android/iOS
Smartphone
Wi-Fi IP Phone
Fax phone
Access Control Wi-Fi
Printer
Video Camera IP Wi-Fi
Technical Specifications
Trunk Lines
Up to 4 PSTN (CO) Lines, 2 GSM SIM Slots, 8 SIP Trunks
Phone Options
Up to 8 Analog (SLT) Phones, 24 IP Users (IP/SIP Desk phone, Mobile
Softphone, Wi-Fi SIP Phones, PC Softphones)
Mobility
SPARSH M2S – Mobile Softphone for Android/iPhone
Internet
Ethernet WAN, 3G/HSPA, USB Dongles, Fall Back
Wireless
Integrated Wi-Fi Access Point (2.4 GHz, IEEE 802.11 b/g/n)
CTI
Matrix TSP (TAPI 2.2 Service Provider PC Client for CTI Link)
Messaging
Voice Mail, Auto-Attendant, Music on Hold, Personalized Greetings
Security
Built-in SPI Firewall, Access Policies for Website/Applications Restriction
SMS
Email to SMS, SMS Gateway
Data Routing
Integrated Data Router with 8 Port LAN Switch, Advance Routing Features
(DHCP, Port Forwarding, Static Route, DDNS, DMZ, MAC Cloning)
Networking
P2P IP Calls, Virtual Private Network (IPsec VPN, SSL VPN, PPTP, L2TP)
Management
Web based Administration, Auto-Firmware Upgrade,
TR069 Auto Provisioning, SNMP Monitoring, Call Detail Records
Rel02/Dec’14