The Mediation Process
Getting Started
1.
Introduce yourselves.
2. Ask if they agree to mediation –
move to another area.
3. Get agreement to 4 rules for mediation.
• no interrupting
• no name calling or put downs
• be as honest as you can
• try and solve the problem
Defining the Problem
(This step may need repeating)
4. Decide who will talk first.
5. Ask person ① what happened.
6. Ask person ① how s/he feels and
why.
7. Restate in summary.
• Person ①’s content and feeling.
The Other Side of the Problem
8. Ask person ② what happened.
9. Ask person ② how s/he feels and why.
10. Restate in summary person ②’s
content and feelings.
Finding Solutions
11. Ask person ① to suggest solutions.
12. Ask person ② to comment on person
①’s solutions and to add improvements
and other suggestions.
Reaching an Agreement
13. Work with the suggestions until
they develop one they are both
happy with. There may be more
than one problem. Make sure all
problems are solved.
Ending the Process
14. Ask each person what they will do
differently in the future if the problem
reoccurs.
15. Check back formally or informally
that all is well.