Appendix C
PRACTICES OR PROCEDURES FOR COLLEGE FUNCTIONS THAT
DIRECTLY IMPEDE STUDENT SUCCESS: COMPLETION AND RETENTION
Impediment to Program Completion, or
Impediment to Retention
HOW does it impede program
WHAT impedes student success within these functions?
completion or student retention?
Practices or processes for ORGANIZATON of the COLLEGE: MISSION, PLANNING, RESOURCES and BUDGETING that directly impede
student success:
Institutional Organization
Institutional Organization
a) Students are treated as ‘customers’ instead of learners
a) A ‘customer’ approach results in
decisions made to resolve short-term
administrative issues instead of
students’ long-term learning goals
b) ‘Student success’ is addressed in a fragmented manner instead of in one
b) Change is slowed down for students
coordinated effort; Multiple areas, departments and positions address the
same issues independently of each other (Student Intake, AtD, Process
Review Team, AMT, First Year Program, etc.)
c) Actions or implementation of
c) Teams are assigned only to make recommendations without involvement
recommendations are fragments or
or knowledge of follow-up action or with groups acting on the
dissolved
recommendations; No established feedback mechanism exists
d)
d) Inadequate monetary resources are provided to ESS departments
e)
e) Budgets are not allocated per year; Extra monies sometimes are allocated
at the end of the year with a short time to be spent
f)
f) Scheduled classes may reflect past situations and may not be in line with
current needs
COLLEGE FUNCTIONS
Direct
Impact
ADMISSIONS and ENROLLMENT practices or processes that directly impede student success:
College Admissions
College Admissions
No deadline for admissions applications, nor denial of late registration exists;
Research shows that students who apply
Students are permitted to apply after classes start as if the first week of class
after classes start are not successful
does not count
Creation of an Online Student Account
Students often are not sure how to create their online student accounts especially students that do not take ACA 111
Creation of an Online Student Account
STUDENT ASSESSMENT and PLACEMENT practices or processes that directly impede student success:
a) Students are not required to pass an assessment of online proficiency to
a) Students often do not know what is
be able to take online classes; Students are allowed to enroll in online
required in an online class
classes without the computer skills necessary for online courses
b) A lack of awareness exists of the importance of the Accuplacer Test and
b) The impact of the test is especially
the need to prepare for it; The high stakes nature of the placement test is
tough on adult learners
not adequately conveyed to the students
c) No deadlines exist to request an evaluation of transcripts
c) Registration is prevented/delayed
d) The process for evaluating transcripts takes too long
d)
e) It is not known if the Accuplacer test and document 47 assess students
e)
accurately
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COLLEGE FUNCTIONS
Direct
Impact
WHAT impedes student success within these functions?
COURSE ADVISEMENT practices or processes that directly impede student success:
a) Although it is planned for 2012, academic advisement is not mandatory
b) Course sequence information, including the program start year and
developmental courses needed, is not readily available in a centralized
location in a standardized format for all advisors and students
c) Students are not included on the Advisory Management Team
d) Current faculty training focuses on advisement tools, but not on programspecific advising; A lack of consistent accountability for advisement exists,
based on the different types of advisement needed
e) Appropriate program-specific advisement is not required each semester
f)
Inconsistent information exists between the catalog and Datatel; Many
changes are made at end of summer after the catalog is printed
g) Students are permitted to take classes they do not want or need to collect
financial aid, when classes they really need are not available; Lack of
clarity about the practice exists among the college community
h) Not enough advisors are available to advise students; Some departments
are not present on all campuses
Career Selection
a) Students often are advised to choose any major for Financial Aid purposes
with the understanding that it does not matter which major they select
b) Available information is insufficient about options and opportunities for
program-specific internships or co-ops
Program Code Assignment
Program codes for individual students may change continuously, possibly to
permit qualification for Veterans Affairs support
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Impediment to Program Completion, or
Impediment to Retention
HOW does it impede program
completion or student retention?
a)
Self-advising often is neither accurate,
nor efficient
b) Students make wrong choices about
courses needed for their programs
c)
d) Confused students get off track when
they receive inconsistent information
e)
Students register for classes they do
not want or need
f)
g)
h)
Career Selection
a) Students without a genuine goal do not
persist and complete
b) Students unaware of the time needed
to set up internships wait until too late
to do one for the current term;
Learning they must wait until the next
term creates the risk of students not
completing internships that lead to
successful work experiences
Program Code Assignment
Students are prevented from being on a
specific track for completion
COLLEGE FUNCTIONS
WHAT impedes student success within these functions?
Student Responsibility
a) Lack of awareness exists of the student code of conduct and how to
enforce it
b) A lack of consistency among faculty exists in clearly stating and enforcing
academic policies with students; Training on them, especially for part-time
faculty, is inadequate
c) No student dress code exists
Direct
Impact
Impediment to Program Completion, or
Impediment to Retention
HOW does it impede program
completion or student retention?
Student Responsibility
a) Lack of classroom management
hinders effective learning
b) Same as above
c)
Lack of professionalism leaves students
unprepared for the workplace
d) Students do not complete their
programs
d) Lack of commitment from students exists
FINANCIAL AID practices or processes that directly impede student success:
a) No cut-off dates exist to apply for Financial Aid (planned for fall 2011)
b) The Financial Aid process is too paper-laden and time-consuming
c) No deferred payment or installment plan exists for students to pay tuition
throughout the term
d) Financial Aid only pays for 30 credits, but programs require more than 30;
EFL Program requires 65 hrs
e) Certificate programs of less than 16 hours deny students Financial Aid
eligibility
f) Students want to maximize their financial aid resources with full class
loads, regardless of their readiness for available courses
g) Student financial aid is the main service that focuses on low income
students; More resources are needed
h) Faculty lack common knowledge of Financial Aid guidelines
REGISTRATION practices or processes that directly impede student success:
a) Students are not required to pass an assessment of online proficiency to
be able to take online classes
b) Confusion exists throughout the college about Drop/Add; Even if a class
has not met within the first 2 days, students have no option to drop/add
without special approval; Students will not drop classes if they cannot be
admitted to others, so they remain in classes that are not a fit because
they need the credit hours
c) No useful wait list for classes exists for students to use
d) Different withdrawal dates exist for classes; Students and faculty must
recall several dates, which may fall on weekends or holidays
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a)
b)
c)
d)
e)
f)
g)
h)
a)
Students do not have skills needed to
successfully complete classes
b) Over enrollment of classes and student
frustration occurs; Students stay in the
wrong classes and don’t succeed
c)
Students scramble to register for any
classes (right or wrong) they can get at
the last minute
d) Students fail classes instead of
dropping them, due to confusion exists
about when classes can be dropped
COLLEGE FUNCTIONS
WHAT impedes student success within these functions?
Late Registration
a) No official denial of late registration exists; Students are permitted to
register after classes start; The first week of class does not count in
attendance
b) Inadequate encouragement exists for students to take second short
sessions, i.e., late start classes
c) No guidance is provided on opening late start classes regarding space,
availability etc.
d) Guaranteed schedules are not in place for curriculum students
e)
COD entries are required long before the budget is distributed
Tuition Payment
a) The process of proving in-state residency (especially for minors) is a
barrier to timely tuition payment
b) Students are incorrectly dropped for non-payment and then added back in
ORIENTATION practices or processes that directly impede student success:
New Curriculum Student Orientation
a) The orientation for new curriculum students is not required
b) Students cannot find the online orientation on the iCAN website and the
college community does not know how to tell them where it is
c) Evaluation of the new curriculum student orientation currently is based
only on student self-reporting and surveys; Student success data is not
tied specifically to the orientation; No student cohort is tracked for
success, based on completion and retention of orientation information
Campus Orientation
a) Students are not aware that separate CAMPUS orientations exist among
all CPCC campuses
b) Availability of orientation sessions may not be feasible for students in the
evening, nor offered with as many details as daytime sessions
Program Orientation
Not all programs of study have program orientations
College Success Courses
a) The ACA-Academic Student Success course is not required for all
developmental students
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Direct
Impact
Impediment to Program Completion, or
Impediment to Retention
HOW does it impede program
completion or student retention?
Late Registration
a) Data indicates students who register
late and do not attend first classes are
less likely to be successful; Students
who register for classes after the start
date have a difficult time making up
missed work; Students miss out on
courses and therefore have to extend
time at college making completion less
likely
b)
c)
d) Classes are cancelled at the last minute
making it difficult for students to
readjust their classes
e) The correct mix of classes cannot be
planned, resulting in lack of last minute
flexibility, which prohibits students
from graduating
Tuition Payment
a) Students with incorrect status are
deregistered for lack of payment
b) Over enrollment of classes occurs,
creating disruption and chaos at the
start of classes
New Curriculum Student Orientation
a) Students who do not attend
orientation are not informed about
essential student services
b)
c)
Campus Orientation
Students who do not attend orientation are
not informed about essential student
services.
Program Orientation
Students are unaware of program
expectations and requirements
College Success Courses
a) Data shows students who do not
complete ACA are less successful
Impediment to Program Completion, or
Impediment to Retention
HOW does it impede program
WHAT impedes student success within these functions?
completion or student retention?
First Year Experience Program
First Year Experience Program
The PEP - Pre-Enrollment Preparation - refers to pre-registration steps as preMany references to “the orientation”, plus
enrollment; As an additional type of non-mandatory ‘orientation’ session, it is
another version of enrollment steps,
counter-productive to the PRT recommendation adopted by Cabinet that one
creates more opportunity for students to
version of enrollment steps be referenced college-wide and one, consistent
receive contradictory information and be
enrollment orientation be required for all curriculum students; The
confused about what is enrollment Vs
nomenclature is confusing
registration and which ‘orientation’
session(s) have been or must be completed
Practices or processes for COMMUNICATING INFORMATION that directly impede student success:
a) CPCC terminology and nomenclature is very confusing to all
a)
b) Course names are changed every 3-4 years
b) Students reference old courses that are
no longer offered; It is difficult for
students to cross-walk program
requirements; Misinformation occurs
College Website
College Website
Specific web pages are difficult to search and find
Needed information cannot be found
COLLEGE FUNCTIONS
Signage
Signage is not updated on a routine schedule
Direct
Impact
Signage
Student Handbook
Students are unaware of the student handbook
Student Handbook
Students cannot be successful if they do
not know what is expected of them
Practices or processes for PROGRAM REQUIREMENTS and PROGRAM DELIVERY that directly impede student success:
Curricular Alignment
Curricular Alignment
a) Connections with middle school programs are not adequate
a)
b) Lack of knowledge and clarity exists among students and employees about
b)
2 + 2 transfer agreements
Prerequisite requirements
Adding pre-requisite requirements sometimes limits students from taking a
full-time load when developmental courses are required
Prerequisite requirements
Requires students to be in programs longer
in order to graduate
Student Learning
Learning outcomes are not emphasized enough
Online Learning
a) Online classes are taught without required instructor training and without
an understanding by administration of the challenges involved
b) Only outcomes or number of completers are evaluated; Course delivery
and how online courses are taught may not be evaluated
Student Learning
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Online Learning
a) Data indicates this is an impediment to
student success
b)
COLLEGE FUNCTIONS
WHAT impedes student success within these functions?
Teaching Practices
a) More emphasis is needed on engaging faculty in processes for continuous
quality improvement
b) More emphasis is needed on the execution of active learning; More
opportunities are needed for full and part-time faculty to learn about and
experience active learning
Direct
Impact
Impediment to Program Completion, or
Impediment to Retention
HOW does it impede program
completion or student retention?
Teaching Practices
Learning Communities
Faculty are unaware of opportunities for developing learning communities
Learning Communities
Developmental Education
a) Students enter CPCC without adequate pre-college skills
Developmental Education
a) Students with inadequate proficiency
cannot be successful in program-level
courses
b) Same as above
b) Students are not required to complete developmental education courses
before they take anything else
c) Accelerated courses are not available for all levels; It takes a year or more
to complete developmental courses before taking degree courses;
Remediation is too lengthy in a semester environment
d) Classes are not guaranteed for all who need them; Additional
developmental courses are not added in response to registration demand,
due to budget limitations; The State budget permits only a limited number
of additional courses
c)
Students frustrated because they
cannot complete program credits do
not persist in completing their
educational goals
d) Students take college-level courses,
instead and fail them
What impediments to student success exist in monitoring the program for
alignment with best practices?
General Education
a) English classes lack adequate pre-requisite courses
b) Faculty teaching observations need to be used more effectively
c) Service-learning and learning communities are not utilized effectively by
faculty
d) Faculty need more encouragement to use active learning
e) Faculty need more support training
f) Students lack awareness of opportunities to use general education courses
at 4 year colleges
General Education
a)
b)
c)
Out-of-Class Interaction
The college has no policy or practice statement that underscores the
importance of interaction with faculty outside of the classroom
Out-of-Class Interaction
Standards of Academic Progress
Early alerts are not automatically generated with mid terms or online
attendance
Standards of Academic Progress
Industry Sponsorship
Funding may not be received in conjunction with CPCC payment deadlines
Industry Sponsorship
Students drop needed classes
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d)
e)
f)
COLLEGE FUNCTIONS
WHAT impedes student success within these functions?
Service Learning Programs
Students may drop classes that require service hours; A lack of clear
understanding exists about the service component
Direct
Impact
Impediment to Program Completion, or
Impediment to Retention
HOW does it impede program
completion or student retention?
Service Learning Programs
Students lose credentials
Practices or processes for STUDENT SUPPORT SERVICES that directly impede student success:
Personal Counseling
Personal Counseling
a) Personal counseling is available only on a limited basis during peak
a) Unaddressed student problems
registration
become worse
ICAN Program
ICAN Program
b) Students do not access good
b) A lack of knowledge exists about the iCAN website and how to access
information
resources and information on it; The acronym is unknown
Family Resource Center Services
a) A lack of awareness exists of available services
b) A Family Resource Center is not on every campus
Family Resource Center Services
a)
b)
Veterans Resource Center Services
a) Students and employees are not adequately familiar with the Veterans
Resources Center
b) A Veterans Resource Center is not available on every campus
Veterans Resource Center Services
c)
Minority Male Mentoring Program
Students and employees are not adequately familiar with the 3M – Minority
Male Mentoring - Program
Minority Male Mentoring Program
Trio Student Support Services Program
The Trio Student Support Services Program is not available on every campus.
Trio Student Support Services Program
Student Life Programs and Activities
a) The number of student clubs is inadequate; Development and promotion
is dependent on the grass roots efforts of faculty and staff volunteers who
have little spare time; A lack of continuity exists
Student Life Programs and Activities
a) Students miss a good opportunity for
bonding, support, service and college
experience
Student Success Centers
Student Success Centers are not available on every campus
Student Success Centers
Tutoring
What impediments to student success exist in providing a tutoring program
that uses both faculty and peer tutors?
a) Restrictions exist on whom may receive tutoring from the TRiO Student
Support Services Program
b) The Academic Learning Center has restricted hours for specific types of
tutoring; Too few qualified tutors are available to support statistics level
courses
Tutoring
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d)
a)
b)
COLLEGE FUNCTIONS
WHAT impedes student success within these functions?
TECHNOLOGY practices or processes that directly impede student success:
a) Not all Student Technology Centers are open enough during the hours
students need them; Labs are not open when students want them during
evenings or weekends
b) Processes are not automated enough; Too many paper-laden processes
c) The CPCC Website is too hard to navigate; Lots of good information cannot
be found easily; Responsible parties do not keep information updated
Direct
Impact
Impediment to Program Completion, or
Impediment to Retention
HOW does it impede program
completion or student retention?
a)
Students cannot complete course work
or get information
b)
c) Internal processes are too laborious
and compete with time for students
d) Students are misinformed or unaware
of processes
DEGREE AUDITING and GRADUATION practices and processes that directly impede student success:
a) Students are not aware of the graduation process; They do not apply for
a) Students cannot graduate if they do
graduation
not apply
b) Students are not automatically alerted when they are approaching
b) Transfer students leave without
graduation
graduating when they complete
courses, which affects our
measurement of student success
c)
c) Retroactively awarding certificates to students does not contribute to
student success
d) Students cannot self-advise when
d) A lack of knowledge exists about outdated course and program
course substitutions are necessary;
requirements as they are changed under new catalog years; Changes are
Students retake the same courses
downloaded from the state through the common course library; Students
under different names; Completed
wait to take courses which are no longer offered
hours cannot be tracked accurately
TRANSFER practices or processes that directly impede student success:
a) Resources for the Transfer Resource Center are inadequate
Students incorrectly self-advise; They
do not understand the difference
between AAS and transfer degrees
b) The college community and faculty lack awareness about transferability of
b) Students take the wrong classes, get
credits and/or programs and what will transfer to four-year schools
frustrated and do not complete
educational goals or run out of
finances
INSTITUTIONAL RESEARCH AND POLICY DEVELOPMENT practices or processes that directly impede student success:
a) College areas may independently create and distribute their own surveys
a) A duplication of data collection and an
imposition on students is created
b) It is unknown how research data is used to make decisions to modify
b)
practices
c) Students are subject to constant
c) A quick-fix approach too often is taken without long-range plans in place
change in the way things are done
to look at future intervention results; Quick solutions do not ensure real
solutions; A lack of follow-through on long range plans exists without
constantly changing how things are done
d) The ability to address real issues for
d) Data is dependent on who asks for it and how it is requested; It is may be
students is prohibited
focused on a single aspect without noticing other factors, or taken out of
context with a lack of understanding of the criteria on which it was
produced; A stronger concern with image, or being politically correct, over
truth in data may exist, i.e. how it will be received Vs what is good for
students or the college
e) False interpretations or presumptions
e) Data is presented without objective summary conclusions
about data lead to improvement
interventions that don’t accurately
address student success issues
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a)
Impediment to Program Completion, or
Impediment to Retention
HOW does it impede program
WHAT impedes student success within these functions?
completion or student retention?
PROFESSIONAL DEVELOPMENT practices or processes that directly impede student success:
a) It is not known if an overarching professional development plan exists; It is
a)
not known how professional development requirements are selected;
Whether they are selected proactively, based on an overall growth plan,
or response to isolated demands
b) The 20 hours of professional development required of employees are not
b)
specified, based on individual Professional Development Plans
c) Faculty may have no way to attend outside training pertaining to current
c) If the ability to offer what students
trends in their program areas, due to lack of funding or coverage of
need to be current in their field is
classes; Outside training is not offered at feasible times
inhibited, they do not return
d) More emphasis is needed on holding faculty accountable for participation
d)
in professional development
e) Departments and divisions need more encouragement from department
e)
heads to utilize professional development opportunities
COLLEGE FUNCTIONS
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Direct
Impact