The Best-of-class Financial Systems Strategy: An Alternative to ERP Platforms Market Insight Technology Evaluation Centers The Best-of-class Financial Systems Strategy: An Alternative to ERP Platforms This white paper features insight from the UNIT4 group (which includes the CODA Financials software suite) about the issues facing companies that need an adaptable financial system but not necessarily a full-blown enterprise resource planning (ERP) solution. Also featured in this white paper: TEC’s suggestions for identifying financial system functionality that will support your organization’s changing processes. The latter portion of this white paper includes a descriptive checklist for soliciting such information about enterprise software solutions. TEC recognizes the thought leadership role and industry expertise of the UNIT4 group. However, this document should not be construed as an explicit TEC endorsement of the CODA Financials software suite. The Best-of-class Financial Systems Strategy An Alternative to ERP Platforms 2 Introduction For better or worse, most companies have purchased financial software from large-scale enterprise resource planning (ERP) platform suppliers over the last decade. But as companies search for ways to lower costs and respond to a difficult business climate, the merits of implementing large-scale ERP platforms have come under closer scrutiny. This paper will examine an alternative approach that may be more appropriate and strategically sound for many companies: a best-of-class systems strategy. With that notion in mind, this paper will contemplate the following questions: • Have ERP platforms grown too unwieldy for some organizations? • Does ERP make sense for all types of business, especially in today’s fast-changing and frugal business environment? • Are ERP platforms being sold to companies that simply don’t need it? • Have technological advances eliminated some of the reasons for ERP platforms in the first place? • Is the drive for competitive differentiation causing companies to develop more of their own operational systems, thereby eliminating the value of ERP? • What does a best-of-class strategy entail, and what are the advantages? The Best-of-class Financial Systems Strategy An Alternative to ERP Platforms 3 The Morphing of ERP—Evolving from Applications to Platforms ERP systems have grown in depth and breadth over the last 20 years, offering a wide variety of applications ranging from accounting to warehousing. However, ERP now embodies much more than an application suite. ERP has evolved into a development and operating platform, with a full stack of modules, tools, and middleware. For some, this evolution has not been beneficial for a number of reasons: • Although ERP is touted as a single architecture, ERP applications usually contain different generations and sources of technology. Third-party applications are acquired and amalgamated into the platform, sometimes by name only. In total, this makes the environment complex for the customer and difficult to change over time. • Complex layers and mixtures of technology require specialized consulting and technology expertise to deal with the complexity. This has made ERP difficult and costly to change as the business changes. • ERP suppliers have become system integrators. The sheer size and number of applications makes moving all the applications forward a difficult task. Application functionality often lags. • And finally there is a prevailing attitude that ERP costs are getting out of hand. Some call it a backlash against “Big ERP.” Adding insult to injury, while customers have been amidst layoffs, ERP continues to be a gravy train for ERP suppliers and consultants alike. Some customers report receiving software maintenance hikes while in the midst of the recession, fueling an antagonist relationship with their ERP suppliers. Customers feel ERP vendors are holding them hostage. The High Cost of ERP • ERP software is expensive to buy and implement, and expensive to change. • The inability to change quickly creates business disruption costs that can dwarf traditional costs. • Difficulty establishing return on investment (ROI) leads in some cases to “reverse ROI” and a high total cost of ownership (TCO). The Best-of-class Financial Systems Strategy An Alternative to ERP Platforms 4 Do You Need an ERP Platform? There Is Another Way… While ERP platforms provide value for many companies, they simply aren’t the best choice for everyone. For instance, if your company requires a relatively limited set of functions, an ERP platform can be overkill and add complexity to an otherwise finite situation. In fact, ERP platforms have been forced into many organizations when a more nimble tool would do the job. This akin to putting a battleship in a swimming pool: it is simply overkill and unnecessary. The Best-of-class Strategy The best-of-class approach allows finance organizations to benefit from a highly functional financial application that can be easily changed—without the burden of a full-blown ERP platform. These systems stress application configurability rather than making changes at the database or application tool levels (which is typical of most ERP platforms). Changes are placed in the hands of business users rather than technical or consulting personnel. As a result, implementations are faster, ongoing changes occur rapidly, and the TCO can be dramatically lower. To make this approach viable, best-of-class financial application providers take great care with their integration capabilities, so companies can easily integrate financial software with the other applications running in the business. The advent of extensible markup language (XML) and Web services has eliminated many of the fears that created the need for ERP suites in the first place. Best-of-class applications of all types can be coupled in a federated approach to running the business, with Web services and XML providing a common language and a secure way to perform real-time integration across a mixed application and IT environment. Ironically, integration was originally one of the main advantages of going with one enterprisewide ERP platform, but in many cases today, integrating foreign systems into a monolithic ERP platform can be extremely cumbersome. The Best-of-class Financial Systems Strategy An Alternative to ERP Platforms 5 The Best Candidates for the Best-of-class Approach Companies investing in vertical or special operational application packages In these environments, companies aren’t able to find the vertical functionality they need in generic ERP platforms, so they purchase a best-of-class vertical solution that can be integrated with a best-of-class financial system. The example of trading systems at financial services organizations comes to mind. Companies that develop custom or company-specific applications These days, nearly every company is in the software business in one way or another, developing missioncritical applications to differentiate themselves in the marketplace. Companies from FedEx and UPS to Walmart are in the software business as much as the logistics business. Once again, best-of-class financials plug perfectly into this environment. ERP systems can be a liability in this environment as they are designed to integrate internally into the platform and other proprietary ERP applications, with less consideration given to foreign application coexistence. Companies with mixed application and system environments including legacy systems Most companies have longstanding investments in legacy applications that are the lifeblood of the company. Dramatic changes to these systems could cause massive disruptions. A best-of-class approach allows the company to retrofit and modernize the financials while the operational systems remain in place. As is often the case, these companies have multiple computing platforms and databases, requiring a Switzerland-like ability to remain neutral without disrupting the other systems around it. Companies using agile software development methodologies If your company has embraced the Manifesto for Agile Software Development, then your business is an ideal candidate for the best-of-class financial systems approach. Software that is specifically developed with constant change in mind fulfills the requirement for compartmentalized and flexible components that can be quickly plugged into a wider agile development context. This approach is the antithesis to the slow, expensive, Big ERP way of doing business. Companies that change and integrate new systems often Acquisitions, new lines of business, and new products can continually drive the need to assimilate new business systems. Best-of-class applications are designed to coexist with these systems as an integral component, using a common integration language without imposing a particular technology or architecture. Since best-of-class systems are not tied to a particular technology stack, most best-of-class systems offer the freedom to use a variety of databases—not just one particular database. The Best-of-class Financial Systems Strategy An Alternative to ERP Platforms 6 Companies requiring rich accounting functionality (Don’t compromise!) The current economic situation has put intense pressure on the financial departments inside every company. Financial users are trying to respond to increased demands with old, inferior financial software in many cases. This has put them in a stressful situation as they attempt to bridge the gap by working more hours and plugging system holes with spreadsheets, e-mail, and post-it notes. As stated earlier, ERP financial suites can lag in financial functionality because the development focus is spread across a wide variety of applications and platform technology. Because of its focus, a best-of-class financial system typically provides superior functionality such as financial modeling capabilities and the ability to handle complex accounting in multisite, multinational environments. Companies experiencing constant organizational change In today’s business setting, financial applications must do much more than simple bookkeeping. They must be exceptionally pliant and enable organizations to continually adapt to structural upheaval whether it is caused by a re-organization, merger, acquisition, or new line of business. A financial system must literally account for and expect change, whether it is caused by rapid growth, a new set of controls or closing down a line of business. If your business is undergoing constant change, best-of-class financial applications are the answer. Shared-services environments As companies look to decrease transaction costs, reduce overhead, and consolidate cash activities, interest in shared services has accelerated. Shared accounting service operations require three primary capabilities: 1) rich multicompany, multichart, multicurrency, and multicultural software functionality found in only the best financial software; 2) the ability to easily integrate with a potpourri of operational systems; and 3) the ability to simultaneously accommodate these diverse financial and technical environments. By definition, this environment dictates a best-of-class approach. The application set is finite (finance only), the functional barriers are very high, and the ability to coexist with a variety of operating applications concurrently is critical. On the other hand, an ERP platform in this environment is a poor fit at best. Again by definition, shared services operations don’t need the myriad of applications provided by an ERP platform, so the platform itself is nearly useless. Second, the proprietary and inward focus of an ERP platform architecture can be difficult to intermingle with other applications without extensive and expensive modification. In short, big ERP platforms are a duck out of water in this environment. The Best-of-class Approach: A Strategic Choice In summary, the best-of-class approach can be more cost-effective and strategic for many companies. Given the state of the business climate, the need to be nimble, and the desire to drive competitive differentiation through systems, the best-of-class approach is worthy of consideration. Full-blown ERP platforms are simply not a good fit every organization. They have become too big, complex, and costly for many situations. Companies in mixed application environments and those requiring just the financial components of an ERP suite are best suited for the best-of-class approach. In these cases, a full-scale ERP platform is simply overkill and may actually become a technical and business liability. The Best-of-class Financial Systems Strategy An Alternative to ERP Platforms 7 TEC’s Selection Criteria: Identifying Key Financial System Functionality in Support of Adaptability This white paper is a focused discussion on the issues facing companies that need an adaptable financial system, as opposed to a full-blown enterprise resource planning (ERP) solution. As indicated above, this approach is commonly referred to as a best-of-class systems strategy. We’ll turn now to concrete examples of cases where a best-of-class type of financial system may be appropriate: • When massive software and hardware upgrades are unacceptable, but for some reason there is a need for enhancement in the financial and accounting areas. This might be the case for companies that successfully use legacy transaction systems but that need to gain capabilities due to new accounting compliance requirements or business structure amplifications. • When a company uses unique custom-made ERP, manufacturing execution, or supply chain applications, and considers them to be important elements of its competitive advantage, while still needing to upgrade its financial and accounting systems. • When for some reason it is unworkable for the company to be aligned with a single technology platform, and when technology diversification is required. In order to select a financial system that emphasizes configurability and relatively easy adaptability to business changes, financial software buyers must consider additional software selection criteria beyond “regular” functionality requirements. These criteria should reflect a system’s ability to adapt to business changes by letting users make adjustments and required system modifications “on the fly”—without expensive development interventions, or massive system shutdowns. You can use the table of criteria below to inquire whether the vendors you’re talking to will be likely to support your needs and continuing changes. Note that this list is not necessarily exhaustive. The actual number of selection criteria may increase according to your particular business environment and requirements. The criteria provided here constitute a starting point for organizations that are weighing the advantages and weaknesses of full-blown ERP versus best-of-class financial software. For more information on best practices in software selection, see http://www.technologyevaluation.com/ tec-approach/. The Best-of-class Financial Systems Strategy An Alternative to ERP Platforms 8 RATING LEGEND Response Explanation SUP Supported as delivered "out-of-the-box" PSUP Supported through an integrated partner solution PADD Supported through add-on products offered by partners MOD Supported via modifications (screen configurations, reports, GUI tailoring, etc.) 3RD Supported via a third party solution (not necessarily a partner) CST Supported via customization (changes to source code) FUT Will be supported in a future release NS Not supported 1 General Ledger Parameters and Structuring General ledger parameters and structuring criteria are the foundation of a financial system’s ability to adapt to business changes as well as business process transformations. These criteria focus mainly on calendar structure flexibility and accounting period set-up. The more flexible and versatile the structure, the easier it is to reflect any changes required by your organization. A system of this nature should be able to support multiple fiscal calendars opened concurrently, with period adjustment capabilities. Hierarchy Criterion SUP 1.1 Fiscal calendar is defined by the user 1.2 Calendar periods are defined by the user 1.3 Calendar can be defined as uneven periods, adjustment periods, or up to a maximum of 366 periods 1.4 Multiple calendars 1.5 Organization of the calendar period defined by the user 1.6 Calendar may be organized in a variety of ways with up to 999 user periods 1.7 Opens any number of fiscal years or calendar periods at the same time 1.8 Each entity's ledger can have its own calendar and chart of accounts 1.9 Each entity's ledger can have its own accounting periods opened and closed 1.10 Flexible general ledger key with multiple levels 1.11 User-defined field names for tables 1.12 Accounting period can be changed to meet user requirements 1.13 Transaction consolidation based on the user's choice PSUP PADD MOD 3RD CST FUT NS The Best-of-class Financial Systems Strategy An Alternative to ERP Platforms 9 1.14 User-defined calculations and postings for monthly jobs by using tables 1.15 Code fields are user-defined for adjustment by plant tied to G/L Chart of Accounts Structure The chart of accounts is a list of ledger account names and account numbers. This creates terminological consistency and eliminates redundant accounts. A chart of accounts structure is another important element of a financial system's capability to adapt to change. The chart of accounts structure should include fields that provide ample room for account and ledger descriptions, fully user-defined structure and accounts hierarchy, the ability to easily make configuration changes and adjustments to the structure as needed, and the ability to perform validity checks of account existence and consistency as required. Data tree tools should provide visibility into the structure of the fields and summaries to assist reporting requirements, and should also provide proper multilevel role-based security functionality. Hierarchy Criterion SUP 2.1 Structures such as the name and order for each part of the account may be defined online 2.2 Account numbers may contain 30 or more characters 2.3 Minimum of 999 department and cost center entities 2.4 Fields and segments can be defined in an account structure 2.5 Manages structures for all levels of all organizations 2.6 Comprehensive system reorganization facilities including the ability to relate a new chart of accounts to a previous one 2.7 Manage account hierarchies via a GUI interface (drag-and-drop) 2.8 Descriptive flexfields can be added without programming 2.9 Fiscal year accounting periods are determined by the user 2.10 Accounts may be added to the chart of accounts with their characteristics replicated for all departments 2.11 Departments may be added to the chart of accounts with their characteristics replicated for all expense accounts 2.12 Standard chart of accounts can be automatically copied from one ledger to the new ledger, resulting in the automatic creation of a standard set of financial statements (e.g., balance sheets, income statements, and overhead statements) 2 The Best-of-class Financial Systems Strategy An Alternative to ERP Platforms 10 PSUP PADD MOD 3RD CST FUT NS 2.13 Provides validity checks to ensure existence of standard accounts 2.14 Rules validate and ensure consistency of fields and accounts 2.15 User-assigned security rules restrict entry and query access to specific entities, accounts, or ranges of entities and accounts 2.16 Manages disparate sets of books for each entity 2.17 Users may manage and update a set of books for each entity's ledger 2.18 Divides subledger into smaller components for departments, cost centers, expense categories, projects, etc. 3 Enterprise Reporting Structure The enterprise reporting structure is a very powerful module that allows users and financial managers to have accurate and convenient access to their financial data in real-time mode. The reporting structure should be easily modifiable with minimum or no programming involved. These financial reports provide many-to-many relationships across account structures, and may be combined and divided in any possible combination. Flexible and configurable consolidation functionality is also essential, especially for multisite and multidivisional enterprises. Hierarchy Criterion SUP 3.1 Multiple level entity structures may be designed without hierarchy limitations 3.2 Account mapping of business units with different chart of accounts 3.3 Many-to-many relationships may be associated across sources and targets regardless of accounting treatment 3.4 Multi-entity roll-up may be defined by structures for reporting geographic area and functional responsibility 3.5 Bases reporting structures on multilevel departments 3.6 Reporting structures allow allocating many accounts to many structures 3.7 Diverse charts of accounts may be associated with structures that are not tied to defined hierarchies 3.8 Consolidates a department one way and the following year consolidates another way without changing the prior year's reporting 3.9 Customizable financial statement report formats 3.10 Financial reporting format is determined by the user 3.11 Report writer enables the user to design standard monthly reports as well as "oneoff” reports PSUP PADD MOD 3RD CST FUT NS The Best-of-class Financial Systems Strategy An Alternative to ERP Platforms 11 3.12 Supports numerous and complex formulae and user defined column formatting 3.13 Supports cutting and pasting within report writing application and allows for exporting data to spreadsheet files 3.14 Creation of ad hoc reports by user (for example, vendor payment history report) 4 Journal Entry and Integration From the adaptability point of view, the system should be able to integrate with third-party accounting systems with minimum or no programming effort. For example, evolving business environment may require changes in the way entries are made to different journals; thus, it is essential to be able to quickly switch to another application and make adjustments to existing interfaces. Hierarchy Criterion SUP 4.1 Automatic A/P entries and maintenance by interfacing with another accounting system 4.2 Automatic inventory entries and maintenance interfacing with another accounting system 4.3 Automatic cash account entries and maintenance by interfacing with another accounting system 4.4 Interfaces with third party payroll provider for automatic entries and maintenance PADD MOD 3RD CST FUT NS 5 Cost Accounting Cost accounting analyzes corporate costs related to overhead, products, and business processes. Besides the fact that it provides a variety of costing approaches and supports a broad area of related functionality, a cost accounting structure should be adaptive and flexible enough to reflect changes in business structures and processes. Examples of such functionality include user-defined cost-calculating algorithms, and flexible cost allocation codes and budget allocation codes. The ability to reassign cost elements to a cost category is important from a general flexibility perspective. Hierarchy Criterion SUP 5.1 Maintains multiple calculation codes for various algorithms used in calculating different cost data. 5.2 Assigns user-defined allocation codes to activities that generate cost 5.3 User-defined budget allocation codes 5.4 Flexible cost object activity definitions 5.5 Flexible ledger costing categories 5.6 Assigns user-defined number of cost elements for each cost category The Best-of-class Financial Systems Strategy An Alternative to ERP Platforms 12 PSUP PSUP PADD MOD 3RD CST FUT NS Budgeting Budgeting processes involve budgetary controls, budget accounting, budget development, and budget allocation. Flexible and adaptive software should provide sufficient tools to enable multiple budget changes and analytical tools. Additional functionality should be available to create and maintain budgets, which is more important from the changeability standpoint. The ability to easily make changes to the budget hierarchy and budgeting process in general is crucial for dynamic business environments. Hierarchy Criterion SUP 6.1 Budget control logic can be defined at any area of the account structure or for any number of levels 6.2 Budget control logic defined by document source or type, or by user 6.3 Budget tolerances and budget and field overrides can be defined by user 6.4 User-defined period intervals 6.5 Annual, quarterly, monthly, or customized budget periods 6.6 Many versions of the budget can be created for the current year 6.7 Creates forecasts using different timeframes for different business entities 6 PSUP PADD MOD 3RD CST FUT NS Project Accounting Project accounting provides for the ability to reflect business changes by nature, since the processes of monitoring schedules and project spending are distinct according to project, and must be easy to change. However, there are a few criteria that facilitate a better understanding of what is required for a company that is constantly seeking to improve its processes, including flexible and multilevel project cost structures, adjustable accounts structures, and the ability to modify the structure without affecting existing process. Hierarchy Criterion SUP 7.1 Provides for user definition of project or cost code segments 7.2 Permits user definition of the sizes of each segment 7.3 User-defined number of actual, commitment, budget, and statistical accounts for each level of the account structure 7.4 User-defined subproject coding can be applied at any level of the regular cost coding structure to provide a unique breakdown of costs, with optional inclusion or exclusion in project reports 7.5 Cost codes may be added to the structure without affecting existing projects 7.6 Cost codes to general ledger account conversion is maintained in an online table 7 PSUP PADD MOD 3RD CST FUT NS The Best-of-class Financial Systems Strategy An Alternative to ERP Platforms 13 About UNIT4 CODA UNIT4 CODA, Inc. is part of UNIT4, a $517 million global business software company that creates, delivers, and supports adaptable business software and services to help dynamic organizations manage their business needs effectively. We strive to set the global standard for business solutions that enable companies to embrace change—simply, quickly, and cost effectively. About CODA Financials CODA Financials is our award-winning suite of best-of-class financial management software designed to integrate with your industry- and company-specific applications. CODA provides real-time financial visibility and control across people, processes, and systems. By acting as the financial information backbone for companies with fast-changing and mixed application environments, it offers a “no compromise” approach to financial modeling, process controls, and application choice. The company also offers consulting services, including custom software development, training, and support services delivered by teams of experienced accountants, business analysts, and technology specialists. For more information, visit the company’s Web site: http://www.unit4coda.com The Best-of-class Financial Systems Strategy An Alternative to ERP Platforms 14 About Technology Evaluation Centers Technology Evaluation Centers (TEC), the leading advocate for the enterprise software purchaser, helps private- and public-sector organizations choose the best enterprise software solutions for their unique business needs—quickly, impartially, and cost-effectively. TEC delivers an unmatched range of online software evaluation and selection services that minimize the costs, risks, and duration of software selection projects, and bridges the gap between enterprise decision makers and the vendor/value-added reseller (VAR) community. TEC’s proven approach combines extensive online IT research; a proven software selection methodology; state-of-the-art Web-based software selection technology; and the experience of its analysts and software selection experts. The Best-of-class Financial Systems Strategy An Alternative to ERP Platforms 15 Technology Evaluation Centers Inc. 740 St. Maurice, 4th Floor Montreal, Quebec Canada, H3C 1L5 Phone: +1 514-954-3665, ext. 404 Toll-free: 1-800-496-1303 Fax: +1 514-954-9739 E-mail: [email protected] Web site: www.technologyevaluation.com TEC, TEC Advisor, and ERGO are trademarks of Technology Evaluation Centers Inc. All other company and product names may be trademarks of their respective owners. © 2010 Technology Evaluation Centers Inc. All rights reserved. BOC300610
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