CALIFORNIA
Market Profile
July 2013
CALIFORNIA Market
4.3 Million Potential Customers
CALIFORNIA Market
Ambit Energy is a Natural Gas Supplier (PGE)
Delivery Providers:
• Pacific Gas & Electric Company (PGE)
Account Description:
•
•
PG&E- 10 digit numeric number (Service ID)
CALIFORNIA Market
Invoicing- Ambit Energy does not generate an invoice, the Customer will
receive an invoice from their delivery provider. Invoice is divided into two parts:
• Supply Charge (provided by Ambit Energy)
• Delivery Charge (Incumbent- PG&E)
Credit Checks are NOT required = NO Deposits
CALIFORNIA Residential Free Energy
Our popular Free Energy Program has changed to give you more Free Energy –
and more freedom!
• Here’s the biggest change: No more clock! That means there’s no more deadline for gathering
your 15 Customers, and no more deadline for replacing Customers! Just maintain 15
energized Customers in any month, and you earn a credit! And that doesn’t mean 15
payments; calculations will now be based on average daily energy cost, instead. You can get
more Free Energy, and we can now accommodate all bill schedules
• Free energy referral credit is sent by check
• For more information: PowerZone > Business Tools > Consultant Tools > Free Energy
Program FAQ.
CALIFORNIA Product Types
California
GAS Product Plan(s)
Golden State Select 12 month Natural Gas*
Golden State Select Natural Gas
PG&E
Rate
ETF
Term
No
Variable
No
*Customers will roll over to variable plan when their term plan expires, unless a
new term is selected.
CALIFORNIA PG&E Product
Assistance Programs- please refer to your incumbent provider for more
information regarding Assistance Programs
• CARE Program- is a state program that provides a discount to eligible customers. If a
customer leaves PG&E, who is enrolled in CARE, they are still eligible for the program
and will continue to receive the discount after switching to a retail provider
• There are no additional steps required on behalf of the customer
• The discount will appear in the PG&E section of the invoice
Budget Billing- Contact PG&E for details
• Customer Care: 1-800-743-5000
• http://www.pge.com
• Helps to generate an average usage and rate during peak seasons to avoid high usage
and rate charges
California requires live TPV be completed by the customer
CALIFORNIA PG&E Product
PG&E Enrollment Process
California Rule: If Customer is with a REP (CTA) for less than 12 months and signs up
for service with a competitor, the Customer (only) must call current provider or PG&E and
request that PG&E be their provider; otherwise switch will occur only after the Customer
completes their 12th month of service
•
Example: Bill signed up for a variable plan 2 months ago with California Birkenstock Energy
(REP/CTA). In an effort to save money, he then enrolls in an Ambit product. His Ambit service will
not start for another 10 months. He is asked to cancel his account with current provider so that he
can start enjoying the benefits of being an Ambit Energy Customer much sooner
CALIFORNIA PG&E Product
PG&E Enrollment Process
Customer Actions:
1. Contact PG&E and request
they become your provider.
2. Wait 3-5 business days and
call Ambit to resubmit enrollment
Message to Customer:
Tell customer that after they
request their drop of current
provider, to call us so we can
resubmit their enrollment and get
them enjoying the benefits of
being an Ambit customer much
sooner.
No Rule Applies
No Rule Applies
Customer Actions:
1. Sign-up with Ambit
Customer Actions:
1. Sign-up with Ambit
PG&E: Current
The following Rule Applies
With current provider
more than 12 months
With current provider
less than 12 months
Ambit Consultants will encounter prospective Customers in three likely scenarios.
To maximize revenue and Customer satisfaction, it’s important that the Consultant
knows what to advise the Customers, based on their specific scenario
CALIFORNIA Small Commercial
Markets - Gas
•
•
•
•
•
Pacific Gas & Electric (PG&E)
Budget Billing- Contact delivery provider for more information
Assistance Programs- please contact PG&E for more information
No Credit Checks = No Deposits
FREE Energy Referral Program credit VIA Check
CALIFORNIA Small Commercial
California
Electric Product Plan(s)
Golden State Select 12 month Natural Gas*
Golden State Select Natural Gas
PG&E
Rate
ETF
Term
No
Variable
No
*Customers will roll over to variable plan when their term plan expires, unless a
new term is selected.
CALIFORNIA Rates
ALL RATES are listed in PowerZone
Located in the Business Tools Tab > Advertising Tool Kit > Customer Flyers
Please share this information
with your organization and
potential customers
Thank you for your help in
building the California Market!