Service user theory of change
What does the Porchlight Adolescent Support Service (PASS) do?
Demographic / support need
18%
Better family
relationships
Less anxious /
stressed
Un
h
sch appy
tar ool o at
ge r b
t g elo
rad w
es
Improved
attitude
Gained
confidence and
self-esteem
Made a PASS
Star /
goal setting
Improved
verbal
behaviour at
school
Improved
verbal
behaviour at
home
Worker was
available to
ce
an
tendd
t
a
Lowexclude
or
lh
a
nt
Socialised
more
Social
activities
with others
(including
other
organisations)
Increased
communicating
and speaking
Improved
physical
behaviour at
school
Improved
physical
behaviour at
home
More
appropriate
friends
AS
D
iso
and
/or
Got worse
How to read the infographic
The far left shows the ID number of
the survey response, a gender symbol
and the age of the young person
completing the response. The text
colour represents blue for male and
pink for female.
The support needs of the young
person are represented by the lines.
You are able to see how many support
needs each young person identified
with and match them to the title of the
colour coded support need.
The lines are equally separated when
they meet the support need. This
results in the support needs at the
bottom having smaller boxes because
they have less lines joining them to
the young people, therefore they are
less common.
The support provided boxes are
proportionately sized with the most
regularly used technique at the top.
The bar graphs show the percentage
of young people with each of the
colour-coded support needs that
recognised that particular change.
Each marker at the bottom of the
graph represents 10%.
Finally the pie chart shows whether
all the changes the young person
experienced have increased or
diminished since support has ended.
Methodology
Twenty-one service users took part in
scoping interviews. They were asked
their support needs, the techniques
that they and the PASS worker
used during support, the changes
they experienced and whether
these changes had dropped off or
increased since support had ended.
With this information an online survey
was created for a wider cohort to
complete.
Reduced
exclusions
from school
A total of 1007 service users were
identified as they met the following
criteria: Accessed the service for
more than 60 days in 2013-14 and
their keyworker was still an employee
of Porchlight.
Reduced
self-harm
A minimum of 60 days support
ensured that all of the young people
had the opportunity to change.
lat
ion
be Ph
ha ys
vio ica
ur l a
at nd
sc /or
ho ve
ol rb
a
l
e
M
Improved
concentration
Improved
attendance at
school
Worksheets,
skills
development
or similar
th
Got better
Still receiving support
meet at any
time
l
ea
69%
Stayed the same
Improved
grades at
school
cia
l
11
14
14
12
13
14
14
15
13
13
13
13
12
14
15
16
14
12
11
11
15
14
13
13
15
16
17
14
14
17
11
13
13
15
14
12
14
11
12
12
14
14
15
12
15
13
14
14
10
16
15
12
14
14
12
12
14
15
16
14
14
13
14
15
16
12
12
15
15
15
13
16
12
13
14
14
16
Changes after support
Happier
So
#72
#73
#74
#75
#76
#77
#78
#79
#80
#81
#82
#83
#84
#85
#86
#87
#88
#89
#90
#91
#92
#93
#94
#95
#96
#97
#98
#99
#100
#101
#102
#103
#104
#105
#106
#107
#108
#109
#110
#111
#112
#113
#114
#118
#119
#120
#122
#123
#124
#126
#127
#128
#129
#130
#131
#132
#133
#134
#135
#136
#137
#138
#139
#140
#141
#142
#143
#144
#145
#146
#147
#148
#149
#150
#151
#152
#153
Changes
(% of total with colour-coded support need that recognised change)
0% 10 20 30 40 50 60 70 80 90 100
AD
HD
15
16
15
11
12
14
13
13
14
13
12
14
12
14
14
15
15
15
13
15
12
15
12
15
14
14
12
13
13
16
13
13
14
10
16
13
11
11
14
11
14
13
11
12
14
13
14
13
14
17
14
13
12
11
11
11
15
13
15
16
15
13
11
13
15
14
15
15
14
13
/ bal
ps r
hi ve me
ns /or ho
tio d t
la an r a
re al iou
ily ic v
m hys ha
Fa p be
#1
#2
#3
#4
#5
#6
#7
#8
#9
#10
#11
#12
#13
#14
#15
#16
#17
#18
#19
#20
#21
#22
#23
#24
#25
#26
#27
#28
#29
#30
#31
#32
#33
#34
#35
#36
#37
#38
#39
#40
#42
#43
#44
#45
#46
#47
#48
#49
#50
#51
#52
#53
#54
#55
#56
#57
#58
#59
#60
#61
#62
#63
#64
#65
#66
#67
#68
#69
#70
#71
Support
Moved schools
and made
things better
Got a new
place at college
or university
Reduced
trouble with
the law
The original keyworkers of those
individuals were requested to make
contact and assist the young person
in completing the online survey.
Of the identified cohort, 153
completed the form, this represents
15.2%. Unfortunately, six of the
responses were incomplete. Their
survey response ID numbers are
(#41,115,116,117,121,125) omitted
from the infographic. This made
a total of 147 viable for analysis,
representing 14.6% of the cohort.