Steven Schmidt
Library Development Office Supervisor
Indiana State Library
Nick Brownlee
Customer Care Manager
NOW Courier, Inc.
What Questions Do
You have About the
INfoExpress Courier?
A Program of the
Indiana State Library
Infoexpress.IN.gov
IN FO EXPRESS
Delivery Service for Indiana Libraries
RETURN BAG TO
315 West Ohio Street
Indianapolis, Indiana 46202
+/- 400 Members
Public Libraries
Academic Libraries
School Libraries
Academic
Libraries
61%
22%
Special
9%
Institutional Libraries
5%
Special Libraries
3%
School
Libraries
Public
Libraries
Service Days
40 %
28 %
16 %
15 %
1%
1 Day
Service
2 Day
Service
3 Day
Service
4 Day
Service
5 Day
Service
12
10
8
6
4
#26-B
#10-A
#10-B
#10-C
#11-B
#11-C
#13-B
#13-C
#14-C
#15-A
#15-C
#16-A
#16-B
#16-C
#17-C
#18-A
#18-C
#19-C
#20-A
#20-B
#21-A
#21-C
#22-A
#22-B
#23-A
#23-B
#24-A
#24-C
#25-C
#26-A
#2-A
#2-C
#3-B
#3-C
#4-A
#5-A
#5-B
#5-C
#6-C
#7-C
#9-A
#9-C
#11-A
#18-B
#20-C
#22-C
#23-C
#24-B
#4-B
#9-B
#12-B
#15-B
#17-A
#19-B
#1-A
#1-C
#21-B
#3-A
#6-B
#8-B
#12-A
#12-C
#13-A
#14-A
#1-B
#2-B
#6-A
#8-A
#14-B
#25-B
#4-C
#7-B
#8-C
#17-B
#25-A
#19-A
#26-C
#7-A
InfoExpress Days in Transit January 2017
1 Days to 1 Days
1 Days to 5 Days
2 Days to 2 Days
2 Days to 5 Days
3 Days to 3 Days
3 Days to 5 Days
4 Days to 5 Days
5 Days to 1 Days
5 Days to 2 Days
5 Days to 3 Days
5 Days to 4 Days
5 Days to 5 Days
2
0
#26-B
#10-A
#10-B
#10-C
#11-B
#11-C
#13-B
#13-C
#14-C
#15-A
#15-C
#16-A
#16-B
#16-C
#17-C
#18-A
#18-C
#19-C
#20-A
#20-B
#21-A
#21-C
#22-A
#22-B
#23-A
#23-B
#24-A
#24-C
#25-C
#26-A
#2-A
#2-C
#3-B
#3-C
#4-A
#5-A
#5-B
#5-C
#6-C
#7-C
#9-A
#9-C
#11-A
#18-B
#20-C
#22-C
#23-C
#24-B
#4-B
#9-B
#12-B
#15-B
#17-A
#19-B
#1-A
#1-C
#21-B
#3-A
#6-B
#8-B
#12-A
#12-C
#13-A
#14-A
#1-B
#2-B
#6-A
#8-A
#14-B
#25-B
#4-C
#7-B
#8-C
#17-B
#25-A
#19-A
#26-C
#7-A
InfoExpress Days in Transit January 2017
12
10
8
6
4
2
0
10
64%
8
of all deliveries
were made in
Two (2) days or less
6
#26-B
#10-A
#10-B
#10-C
#11-B
#11-C
#13-B
#13-C
#14-C
#15-A
#15-C
#16-A
#16-B
#16-C
#17-C
#18-A
#18-C
#19-C
#20-A
#20-B
#21-A
#21-C
#22-A
#22-B
#23-A
#23-B
#24-A
#24-C
#25-C
#26-A
#2-A
#2-C
#3-B
#3-C
#4-A
#5-A
#5-B
#5-C
#6-C
#7-C
#9-A
#9-C
#11-A
#18-B
#20-C
#22-C
#23-C
#24-B
#4-B
#9-B
#12-B
#15-B
#17-A
#19-B
#1-A
#1-C
#21-B
#3-A
#6-B
#8-B
#12-A
#12-C
#13-A
#14-A
#1-B
#2-B
#6-A
#8-A
#14-B
#25-B
#4-C
#7-B
#8-C
#17-B
#25-A
#19-A
#26-C
#7-A
InfoExpress Days in Transit January 2017
12
4
2
0
10
84%
8
of all deliveries
were made in
Four (4) days or less
6
#26-B
#10-A
#10-B
#10-C
#11-B
#11-C
#13-B
#13-C
#14-C
#15-A
#15-C
#16-A
#16-B
#16-C
#17-C
#18-A
#18-C
#19-C
#20-A
#20-B
#21-A
#21-C
#22-A
#22-B
#23-A
#23-B
#24-A
#24-C
#25-C
#26-A
#2-A
#2-C
#3-B
#3-C
#4-A
#5-A
#5-B
#5-C
#6-C
#7-C
#9-A
#9-C
#11-A
#18-B
#20-C
#22-C
#23-C
#24-B
#4-B
#9-B
#12-B
#15-B
#17-A
#19-B
#1-A
#1-C
#21-B
#3-A
#6-B
#8-B
#12-A
#12-C
#13-A
#14-A
#1-B
#2-B
#6-A
#8-A
#14-B
#25-B
#4-C
#7-B
#8-C
#17-B
#25-A
#19-A
#26-C
#7-A
InfoExpress Days in Transit January 2017
12
4
2
0
Service Days
40 %
28 %
16 %
15 %
1%
1 Day
Service
2 Day
Service
3 Day
Service
4 Day
Service
5 Day
Service
2017-2018 Rate
(Effective 1 July 2017)
Daily Rate
$ 625
Regular Rate
1 Day-a-week service
Subsidized
$ 100
2 Day-a-week service
$ 725
3 Day-a-week service
$1,350
4 Day-a-week service
$1,975
5 Day-a-week service
$2,600
Same Cost as Last Year!
1st Day Subsidies
 Virtually all Indiana libraries qualify for the 1st Day
InfoExpress subsidy
$100 a year vs. $625 a year
 Exceptions:
 Out of Standards Public Libraries
 Branches of libraries
2017-2018 Rate
(Effective 1 July 2017)
Daily Rate
$ 625
Resource
Sharing Rate
Regular Rate
1 Day-a-week service
$ 100
Subsidized
$ 100
2 Day-a-week service
$ 725
Subsidized
$ 300
3 Day-a-week service
$1,350
$ 925
4 Day-a-week service
$1,975
$1,550
5 Day-a-week service
$2,600
$2,175
Subsidized
Same Cost as Last Year!
2nd Day Subsidies
(Resource Sharing Subsidy)
 A partial subsidy for a 2nd day of service is available for libraries
who meet any of the following resource sharing criteria:
Libraries who
 Libraries who subscribe to 5-day-a-week InfoExpress service or
 Libraries who subscribes to OCLC ILL subsystem or
 Libraries who are net lenders (# lends / # borrow = > 1.0) or
 Libraries who participate in Evergreen Indiana and who
subscribe to two (2) or more days of InfoExpress service.
New Public Library Standards
Minimum standards for public libraries
590 IAC 6-1-5 (aa):
“Libraries shall participate in the statewide delivery service managed by the Indiana state library with a
minimum of one (1) day per week of service for each two thousand (2,000) packages shipped or received per
year, based on the previous year's total volume.”
New Standards
Old Standards
•
Class A Libraries
Minimum 3 Days
•
Less than 2,000 per Year
1 Day Minimum
•
Class B Libraries
Minimum 2 Days
•
2,000 to 3,999 per Year
2 Days Minimum
•
Class C Libraries
Minimum 1 Day
•
4,000 to 5,999 per Year
3 Days Minimum
•
Other libraries
????
•
6,000 to 7,999 per Year
4 Days Minimum
•
8,000 or more per Year
5 Days Minimum
2017 Bookmark Contest Winners
Sloane Bashor, Age 6
Hannah Kuebler, Age 7
Kaeli Slone, Age 8
Braylea Grace Burke
Age 9
Grand Prize Winner
Isston Phillips, Age 10
What Questions Do
You have About the
INfoExpress Courier?
Question:
Question: Should we call or email and request special pickup for miss-shipped
items? What about a ‘Hey, my dock is blocked’ message? How do I notify the
driver of local problems?
We always prefer that you send an email to [email protected] for any
changes or problems. That way we have a record of all requests and can follow up on
them.
Question:
Question: Should we call or email and request special pickup for miss-shipped
items? What about a ‘Hey, my dock is blocked’ message? How do I notify the
driver of local problems?
We
Question:
Question: Any way to make it more difficult to accidently send items to the wrong,
similarly-names libraries? (i.e.- Huntington/Huntingburg?)
We
Question:
Question: Why can’t the Terre Haute area keep drivers? We have lost another
driver.
We
Question:
Question: Can we visit the courier hubs as a group? I understand that this happens
in Michigan.
We
Question:
Question: How long does it really take for bags to arrive to their destination?
We
Question:
Question: How many drivers do you really have? It seems like the drivers are
different every day.
We
Question:
Question: How many drivers do you really have? It seems like the drivers are
different every day. Why aren’t drivers not really trained in their areas, especially
where they take bags in their areas?
We
Question:
Question: Can Library codes be added rather than having to type the name or part
of the name when printing labels? (Please check the Jasper Co and Jasper Dubois
aren’t the same.)
We
Question:
Question: I am having a problem with a library in the South Bend area. (3 weeks transit)
Items are overdue before I receive it. Is it the library or the hub?
We
Question:
Question: What updates are you looking for in the future?
ub?
We
Question:
•Question: I’m still finding slower turnaround times (3-days) from a library within our
own hub. Why is that?
We
Question:
•Question: Don @ Now Courier. Now Courier has been the best service. All our delivery
people have been great. Keep up the good job!
•
Always glad to hear it!