SaaS Production Operations and Internal IT
Manager
As Indigo’s SaaS Production Operations and Internal IT Manager, you bring years of passion and
experience in a variety of operational disciplines, including physical infrastructure, could
management/DevOps toolsets, monitoring, altering, scale/performance planning, configuration
management, DB performance optimization, security, system recovery, network
administration, and management of internal IT team. You possess the distinct qualities of a
compelling individual that can work autonomously and seamlessly partner cross-functionally
with other areas as a trusted, respected member of our team.
Must-Haves:
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Passionate
o Passion for what you do and for doing your best
o Passion for our products and the success of our team
o Passion for researching new, emerging technologies and applying them to solve
real business problems
o Drive to improve your skills and teach others what you learn
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Collaborative
o Thrive in collaborative environments
o Able to communicate ideas to people from different disciplines
o Be a key contributor
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Able to work as part of a cross-functional team in a regulated
environment
Earn trust through technical and functional expertise and a commitment
to issue resolution and project delivery
Able to elicit cooperation from a wide variety of resources, including
management, clients, and other departments
Able to interpret communication styles of team members and clients
from a broad spectrum of disciplines
Professional and Responsible
o Ownership of responsibilities and commitments
o Able to learn our products
o Interest in emerging technologies and how they might solve real
business problems
o Comfortable with shifting priorities, demands, and timelines
o Analytical and problem-solving skills
o Able to exert discrete responsibility for the protection of our production
environment
o Resolve issues diplomatically in a logical manner
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Experienced
o Bachelor’s degree or higher in engineering, technology, or related field
o 3+ years supporting SaaS solutions
o Working technical knowledge of basic SaaS technologies (virtualization,
databases, etc.), and reading system and application log files
o Knowledge of some (or all) of the following technologies:
 VMware, OpenStack, Chef, Nginx, Apache, EC2
 Linux, RPM Management, Windows
 Ruby, Ruby on Rails, Rabbit MQ, TokuDB
Nice-To-Haves:
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Experience working in a regulated environment
Experience with 24/7 mission-critical environments
Expect to: Production Operations
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Responsible for all aspects of 24/7 operations and platform services in a highavailability environment (includes monitoring/alerting, log aggregation,
operations tools, and incident/problem management)
Responsible for all aspects of the release management architecture for all
applications
Responsible for maintenance and continuous improvements to current
configuration management practices
Responsible for capacity measurements and planning Responsible for performance management of systems and applications
Serve as project manager for upgrades and special projects
Manage environment builds, propagation methods, and toolsets for
maintenance and on-going operations of these environments
Maintain operations schedule, including scheduled maintenance, service
events, and communication with customers
Monitor system/application/solution status to identify when production systems
are down or not functioning
Guidance and vendor management for infrastructure projects
Security assessment and enforcement within all production environments
Collaborate with the design team in the context of achieving shared objectives
Work with support, engineering, quality, and commercial operations in problem
troubleshooting, root-cause determination, problem remediation, and issue
resolution Internal IT Operations
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Plan, direct, and manage the daily operations of the company’s internal IT
team
Evaluate, manage, and recommend core infrastructure and tools including
servers, workstations, printers, telecommunications, and other devices
Recommend appropriate maintenance strategies to ensure uninterrupted
systems usage and proper backup and recovery procedures are adhered to
Maintain organization’s effectiveness and efficiency by defining, delivering,
and supporting procedures for implementing information technologies
Lead support personnel who troubleshoot IT issues
Implement policies and procedures regarding how problems are identified,
received, documented, distributed, and corrected
Able to gain an understanding of operational processes and needs as it relates
to technology and communication equipment, and work effectively with
operational staff in the coordination of IT projects and identifying operational
technology needs
Maintain working relationships with vendors and third-party providers, ensuring
contracts are kept up to date and cost maintenance strategies are assessed and
analyzed on a periodic basis
Preserve assets by implementing disaster recovery and back-up procedures and
information security and control structures
The above statements are intended to describe the general nature and level of the work being
performed by people assigned to this work. This is not an exhaustive list of all duties and
responsibilities. Indigo BioAutomation management reserves the right to amend and change
responsibilities to meet business and organization needs as necessary. Indigo BioAutomation,
Inc. is an equal opportunity employer.