The SaaS Model
Software as a Service (SaaS) is a software delivery model, in which software function is delivered over the internet,
managed by a vendor, and paid for on a subscription basis.
Software as a Service
Perpetual License Model
Customer makes buying decisions and is
integrator and maintainer of all components
of the IT value stack
Customer makes application buying decisions.
Provider makes decisions on components of the IT
value stack
Services
Services
Application
Application
Operating System
Servers, Storage
Servers, Storage
Network Infrastructure
Network Infrastructure
 Provider supports multiple application codes,
multiple application versions or a customized
code for each customer.
 Customer must support entire stack
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Middleware
Pre-packaged
Operating System
Integration
Middleware
 One-to-many model to all contracted customers
 Pay-for-use or subscription model
 Customer can typically redirect resources for DB,
system, and network admins to other projects
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What’s included with Maximo SaaS?
 Core Maximo Asset Management
– Includes Maximo Everyplace (part of platform, no charge)
– Contains IT asset management functions (supports OT use cases)
• Users can track the IT aspects of their enterprise assets (software, bios, firmware,
etc.)
– Uses SCCD UI Skin (look, feel, left-hand nav bar, etc.)
– Maximo Scheduler - only add-on product available
 Delivered on IBM SoftLayer cloud infrastructure
– Provisioned as single tenant instances
 Subscription based license model
– Per user/per month/minimum 1 year contract
What’s not….?
 No Industry Solutions or other add-on products available for SaaS
 Implementation Services – separate statement of work (bp, gbs)
‒ Configurations (app designer, db config, automation scripts, workflows)
‒ No custom coding (java)
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Maximo Solutions
Core Solutions Stand-alone solutions for asset, facility and real estate management.
Everyplace
Maximo
Asset
Management
Industry Solutions
Maximo Asset
Management
Essentials
Maximo SaaS, includes Maximo,Everyplace (free) – with
optional Scheduler as an add-on
We’re evaluating future releases with Industry Solutions and
Industry-specific capabilities
for the unique
requirements of asset-intensive industries.
additional
add-on’s
Cal
Maximo
for
Transportation
Maximo
for Life Sciences
Cal
Maximo
for Nuclear
HS&E
Spatial
Maximo
for Utilities
Maximo
for Oil & Gas
Add-on Solutions Additional options, used with core or industry solutions, provide deeper functionality for specific needs.
Maximo
Scheduler
Maximo
Linear Asset
Manager
Maximo
Archiving
Maximo
Calibration
Maximo
Adapter for SAP
Maximo
Health, Safety &
Environment Mgr
Maximo
Asset Configuration
Manager
Maximo
Service Provider
Maximo
Spatial
Maximo
Adapter for Oracle
Mobile Solutions
Maximo
Mobile
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Maximo
Everyplace
Maximo
Anywhere
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Maximo SaaS will Be in SoftLayer Data
Centers
• Hosted in state-of-
the-art IBM
SoftLayer data
centers
• Active Data Centers
– United States
•Dallas
•Houston
•San Jose
•Seattle
•Washington
– Amsterdam
– Singapore
 Points of Presence
accelerate
performance and
appear to be local
Note: Point of Presence is a physical location that houses servers and
communication equipment to provide access points to the internet
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What is Included and Not Included in Maximo SaaS
Offering?
Included in Standard Offering
Included in Standard Offering:










One production instance
One non-production instance (if required)*
Maximo Everyplace
VPN, LDAP, and e-mail for integrations to
other tools and systems (if required)
Daily backups of data and configurations
Systems admin., patching, maintenance
Access to current release function
99.8% Availability Service Level Objective
99.8% Availability SLA (no charge)*
24 X 7 support for Sev 1 / Forum e-mail
support for Sev 2-4
Not Included in Standard Offering
Requires Separate Services Contract
(SOW):

Implementation services
–
–
–
–
–

Application/Workflows configuration
VPN configuration
LDAP configuration
Integrations
Data transformation and migration
Application administration services
–
Managing users, security groups, etc.

Managed services (BP’s, GBS/GTS)

Release Upgrade (under review)
Requires L0 Approval or Special Bid:

Optional in Standard Offering:


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Additional non-production instances
Expansion of non-production instances
Deployments over 600 concurrent users or
under 30 named/10 concurrent users (L0)
 Availability SLA > 99.8%
 Other non-standard hosting or support
requirements or terms of use
*These items are no additional charge, but must be selected in PPA
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DevOps: Roles and Responsibilities
 24 x 7 Incident Management
Manage and Resolve Tickets
 Problem Management
Manage and Resolve Recurring Problems
 Server Services (OS/VM)
Compliance, Health Checks and Patching
 Security Compliance
ITCS 104 and Middleware
 Database Services
Managing HADR, Backup, Performance
 Application Services
Managing app server/web server (Applying IFIX)
Customer Provisioning
Off-boarding
 Customer Support Representative (CSR)
• Initial contact
• Reviews tickets
• determines if environment
• or if Application specific
• Routes to appropriate team
 Others
Change Management
Continuous Delivery and Automated Provisioning
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