Survey Results
Warwick Gates Patient Participation Group 2015-16
Number of Responses: 285
We would be grateful if you would complete this survey about your general practice. Your doctors want
to provide the highest standard of care. Feedback from this survey will help them and the Patient
Participation Group to identify areas that may need improvement. Your opinions are very valuable.
Please answer ALL the questions that apply to you. There are no right or wrong answers and your doctor
will NOT be able to identify your individual answers.
Thank you.
About Receptionists and Appointments
Q1 How helpful do you find the receptionists at your GP practice?
Very helpful 81%
Fairly helpful 17%
Not very helpful 0%
Not at all helpful 0%
Don’t know 0%
Q2 How easy is it to get through to someone at your GP practice on the phone?
Very easy 30%
Fairly easy 54%
Not very easy 7%
Not at all easy 3%
Don’t know 0%
Haven’t tried 3%
Q3 How easy is it to speak to a doctor or nurse on the phone at your GP practice?
Very easy 29%
Fairly easy 38%
Not very easy 7%
Not at all easy 0%
Don’t know 5%
Haven’t tried 18%
No response 3%
Q4 If you need to see a GP urgently, can you normally get seen on the same day?
Yes 68%
No 11%
Don’t know / never needed to 18%
No response 3%
Q5 How important is it to you to be able to book appointments ahead of time in your practice?
Important 85%
Not important 12%
No response 3%
Q6 How easy is it to book ahead in your practice?
Very easy 50%
Fairly easy 28%
Not very easy 13%
Not at all easy 1%
Don’t know 1%
Haven’t tried 4%
No response 3%
Q7 How do you normally book your appointments at the practice? Please tick all boxes that
apply.
In person 25%
By phone 84%
Online 15%
Doesn’t apply 0%
Q8 Would you use the online booking of appointments?
Yes 66%
No 26%
No response 8%
Q8a; If no, is it because you have concerns about the following? Please tick boxes that apply.
Confidentiality 3%
Too difficulty 4%
Too time consuming 8%
Doesn't apply 34%
Q9 Which of the following methods do you prefer to use to book appointments at the
practice? Please tick all boxes that apply.
In person 29%
By phone 73%
Online 28%
Doesn’t apply 3%
Q10 Do you know you can order prescriptions online?
Yes 61%
No 34%
No response 5%
Q11 If you have ordered prescriptions on line, was it easy to use?
Yes 30%
No 5%
Dosent Apply 49%
No response 16%
Thinking of times when you want to see a particular doctor:
Q12 How quickly do you usually get seen?
Same day or next day 32%
2-4 days 30%
5 days or more 18%
I don’t usually need to be seen quickly 2%
Don’t know, never tried 11%
No response 7%
Q13 How do you rate this?
Excellent 28%
Very good 23%
Good 14%
Fair 9%
Poor 7%
Very poor 0%
Does not apply 9%
No response 10%
Thinking of times when you are willing to see any doctor:
Q14 How quickly do you usually get seen?
Same day or next day 66%
2-4 days 23%
5 days or more 1%
I don’t usually need to be seen quickly 4%
Don’t know, never tried 2%
No response 4%
About opening times
Q15 Is your GP practice currently open at times that are convenient to you?
Yes - Go to Q17 80%
No 14%
Don’t know 2%
No response 4%
Q16 Which of the following additional opening hours would make it easier for you to see or
speak to someone? Please tick all boxes that apply.
Before 8am 11%
At lunchtime 12%
After 6.30pm 16%
On a Saturday 16%
On a Sunday 5%
None of these 2%
About seeing the doctor of your choice
Q17 Is there a particular GP you usually prefer to see or speak to?
Yes 53%
No - Go to Q19 42%
There is usually only one doctor in my surgery - Go to Q19 0%
No response 5%
Q18 How often do you see or speak to the GP you prefer?
Always or almost always 20%
A lot of the time 18%
Some of the time 12%
Never or almost never 0%
Not tried at this GP practice 3%
No response 47%
Thinking about the care you get from your doctors and nurses overall,
Q19 Overall, how would you describe your experience of your GP surgery?
Excellent 56%
Very good 29%
Good 9%
Fair 2%
Poor 0%
Very poor 0%
No response 4%
Q20 Would you recommend your GP surgery to someone who has just moved to your local
area?
Yes, definitely 79%
Yes, probably 17%
No, probably not 1%
No, definitely not 0%
Don’t know 0%
No response 3%
It will help us to understand your answers if you could tell us a little about yourself
Q25 Are you?
Male 39%
Female 58%
No response 3%
Q26 How old are you?
Under 16 1%
16 to 44 49%
45 to 64 29%
65 to 74 10%
75 or over 6%
No response 5%
Q27 Do you have a long-standing health condition?
Yes 43%
No 46%
Don’t know / can’t say 5%
No response 6%
Q28 What is your ethnic group?
White 81%
Black or Black British 2%
Asian or Asian British 10%
Mixed 1%
Chinese 0%
Other ethnic group 0%
No response 6%
Q29 Which of the following best describes you?
Employed (full or part time, including self-employed) 63%
Unemployed / looking for work 1%
At school or in full time education 3%
Unable to work due to long term sickness 4%
Looking after your home/family 4%
Retired from paid work 16%
Other 2%
No response 7%
Finally, please add any other comments you would like to make about your GP practice:
Warwick Gates Patient Participation Group 2015
Number of Responses: 213
We would be grateful if you would complete this survey about your general practice. Your doctors want
to provide the highest standard of care. Feedback from this survey will help them and the Patient
Participation Group to identify areas that may need improvement. Your opinions are very valuable.
Please answer ALL the questions that apply to you. There are no right or wrong answers and your doctor
will NOT be able to identify your individual answers.
Thank you.
About Receptionists and Appointments
Q1 How helpful do you find the receptionists at your GP practice?
Very helpful 79%
Fairly helpful 19%
Not very helpful 0%
Not at all helpful 0%
Don’t know 0%
Q2 How easy is it to get through to someone at your GP practice on the phone?
Very easy 28%
Fairly easy 50%
Not very easy 14%
Not at all easy 3%
Don’t know 0%
Haven’t tried 2%
Q3 How easy is it to speak to a doctor or nurse on the phone at your GP practice?
Very easy 33%
Fairly easy 40%
Not very easy 5%
Not at all easy 0%
Don’t know 2%
Haven’t tried 17%
Q4 If you need to see a GP urgently, can you normally get seen on the same day?
Yes 77%
No 10%
Don’t know / never needed to 10%
No response 3%
Q5 How important is it to you to be able to book appointments ahead of time in your practice?
Important 81%
Not important 13%
No response 6%
Q6 How easy is it to book ahead in your practice?
Very easy 49%
Fairly easy 31%
Not very easy 9%
Not at all easy 1%
Don’t know 0%
Haven’t tried 2%
No response 8%
Q7 How do you normally book your appointments at your practice? Please tick all boxes that
apply.
In person 33%
By phone 77%
Online 16%
Doesn’t apply 0%
Q8 Do you know you can book appointments on line
Yes 58%
No 30%
No response 12%
Q9 Which of the following methods would you prefer to use to book appointments at your
practice? Please tick all boxes that apply.
In person 31%
By phone 74%
Online 41%
Doesn’t apply 0%
Q10 Do you know you can order prescriptions on line?
Yes 64%
No 29%
No response 7%
Q11 If you have ordered prescriptions on line, was it easy to use?
Yes 34%
No 5%
Dosent Apply 43%
No response 18%
Thinking of times when you want to see a particular doctor:
Q12 How quickly do you usually get seen?
Same day or next day 32%
2-4 days 38%
5 days or more 13%
I don’t usually need to be seen quickly 5%
Don’t know, never tried 6%
No response 6%
Q13 How do you rate this?
Excellent 36%
Very good 25%
Good 12%
Fair 6%
Poor 2%
Very poor 1%
Does not apply 5%
No response 13%
Thinking of times when you are willing to see any doctor:
Q14 How quickly do you usually get seen?
Same day or next day 66%
2-4 days 19%
5 days or more 2%
I don’t usually need to be seen quickly 1%
Don’t know, never tried 5%
No response 7%
About opening times
Q15 Is your GP practice currently open at times that are convenient to you?
Yes - Go to Q17 78%
No 12%
Don’t know 3%
No response 7%
Q16 Which of the following additional opening hours would make it easier for you to see or
speak to someone? Please tick all boxes that apply.
Before 8am 15%
At lunchtime 6%
After 6.30pm 15%
On a Saturday 17%
On a Sunday 8%
None of these 4%
About seeing the doctor of your choice
Q17 Is there a particular GP you usually prefer to see or speak to?
Yes 63%
No - Go to Q19 27%
There is usually only one doctor in my surgery - Go to Q19 1%
No response 9%
Q18 How often do you see or speak to the GP you prefer?
Always or almost always 32%
A lot of the time 14%
Some of the time 11%
Never or almost never 0%
Not tried at this GP practice 1%
No response 42%
Thinking about the care you get from your doctors and nurses overall,
Q19 Overall, how would you describe your experience of your GP surgery?
Excellent 60%
Very good 23%
Good 7%
Fair 2%
Poor 0%
Very poor 0%
No response 8%
Q20 Would you recommend your GP surgery to someone who has just moved to your local
area?
Yes, definitely 78%
Yes, probably 15%
No, probably not 0%
No, definitely not 0%
Don’t know 0%
No response 7%
"Flu" Clinics
Q21 Did you receive a yellow card notification for flu vacination
Yes 45%
No - If no, go to Q25 46%
No response 9%
Q22 Do you understand why you were invited
Yes 36%
No 4%
No response 60%
Q23 Did you accept the vaccination
Yes 35%
No 10%
No response 55%
If no, Please give reasons
Q24 Were Clinic times convenient
Yes 38%
No 2%
No response 60%
If No, what other times
It will help us to understand your answers if you could tell us a little about yourself
Q25 Are you?
Male 28%
Female 61%
No response 11%
Q26 How old are you?
Under 16 0%
16 to 44 37%
45 to 64 39%
65 to 74 10%
75 or over 6%
No response 8%
Q27 Do you have a long-standing health condition?
Yes 49%
No 38%
Don’t know / can’t say 3%
No response 10%
Q28 What is your ethnic group?
White 78%
Black or Black British 1%
Asian or Asian British 12%
Mixed 0%
Chinese 0%
Other ethnic group 0%
No response 9%
Q29 Which of the following best describes you?
Employed (full or part time, including self-employed) 65%
Unemployed / looking for work 1%
At school or in full time education 0%
Unable to work due to long term sickness 5%
Looking after your home/family 4%
Retired from paid work 15%
Other 0%
No response 10%
Finally, please add any other comments you would like to make about your GP practice: