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Catalog | Human Model Knacks and
Superknacks
Copyright © 2017 Knack.it Corporation. All rights reserved.
Table of contents
Human Model Knacks
Engagement
Impact
Learning
3
4
7
Relationships
Thinking
8
10
Superknacks
Engineering & Technology
Business & Entrepreneurship
11
13
Research
Communications & Law
Finance & Banking
14
14
15
Sales & Retail
Marketing
17
18
Building & Design
Logistics & Manufacturing
Human Resources & Professional Support
19
20
21
Hospitality & Customer Service
Health & Beauty
22
23
Facilities & Transportation
Automotive
Actuarial & Insurance
25
26
26
Social & Public Service
Food & Beverage
27
28
2
Knacks – Engagement
People with a knack for not giving up:
- finish what they start, even when the going gets tough
- have the determination to accomplish goals
- pursue their passion with resolve
- aren't discouraged by setbacks
- stay the course and aren't easily distracted
People with a knack for being self-disciplined:
- consider all of the angles before they act
- remain level-headed and can keep their cool
- can put the brakes on rash decisions
- can resist tempting distractions
- gather information to make informed decisions
People with a knack for adapting to change:
- are open to new experiences
- can help others move forward under uncertainty
- enjoy navigating new territory
- have the mental flexibility to thrive in new or unfamiliar
environments
- easily adapt to new situations
People with a knack for focusing on details:
- are careful and thorough
- thoughtfully plan work
- take the time to check and double check
- have a great capacity to stay focused on the task at hand
- can process a lot of information quickly
People with a knack for self starting:
- seize unexpected opportunities
- excel at thinking on their feet
- are comfortable taking action and making decisions
under time pressure
- view their goals as opportunities to succeed
- view risks as exciting opportunities
3
Knacks – Engagement (Cont’d)
People with a knack for being careful:
- think through potential pitfalls before starting projects
- consider the consequences before acting
- aim to prevent bad outcomes
- don't like to take unnecessary risks
- are detail oriented and pay careful attention to rules
People with a knack for getting things done:
- plan ahead and follow through to achieve results
- are careful and thorough
- come prepared and prefer sticking to a plan
- stay focused and avoid distractions
- are reliable and don't cut corners
People who grit things out:
- have the toughness to achieve long-term goals
- persevere when faced with a challenge
- find ways around roadblocks
- believe that hard work reaps rewards
- are confident in their own abilities
Knacks – Impact
People who excel at leading and motivating:
- inspire others and lead by example
- take the initiative to achieve results
- have high integrity and are trustworthy
- think strategically
- believe in the power of people working together
People who strive for excellence:
- believe that hard work will help them succeed
- view their goals as opportunities to succeed
- pursue their passion with determination
- prefer taking action and seizing unexpected opportunities
- can overcome disappointments and setbacks
4
Knacks – Impact (Cont’d)
People who act with self-confidence:
- strongly believe they will achieve their goals
- pursue success with enthusiasm
- believe in themselves despite setbacks
- can help inspire teams to accomplish goals
- are able to find the good even in tough situations
People with a knack for taking ownership:
- are self-confident and believe that they can achieve
success
- take the reins and make things happen
- work well with others to fulfill goals
- have high integrity
- can weather a storm
People with a knack for taking the high road:
- are honest and humble
- have a deep respect for others
- strive to do what is right
- don't cut corners
- prefer to follow rules
People with a knack for catalyzing change:
- see possibility in uncertain situations
- can help others move forward under uncertainty
- inspire others to embrace new ideas
- are comfortable taking reasonable risks
- accomplish their goals despite challenges
People who radiate charisma:
- have the confidence to command attention
- are decisive
- gain respect through action
- can disagree with poise and composure
- may use their charm to lead and inspire others
5
Knacks – Impact (Cont’d)
People with a knack for acting diplomatically:
- can read a room
- set the right tone to put others at ease
- can keep their emotions in check when dealing with stressful
situations
- can predict social problems before they arise
- easily build connections between people
People with a knack for imaging and innovating:
- have the creativity to come up with new ideas
- can collaborate effectively with others to turn ideas into
reality
- question the status quo
- dream big and are comfortable taking risks
- learn quickly
People who think strategically:
- have strong problem-solving ability to think through tough
decisions
- have the self control to not let their emotions cloud strategy
- weigh a variety of information sources, including others'
reactions
- are open to new ideas during decision-making
- can seize unexpected opportunities
6
Knacks – Learning
People with a knack for rapid learning:
- enjoy the process of learning
- think of mistakes as opportunities to learn
- enjoy an intellectual challenge
- adapt to new environments quickly
- are open to new ideas
People who believe in their own self-improvement:
- believe in their ability to learn and change
- are energized, not intimidated, by a challenge
- believe in developing talents through hard work
- think of mistakes as opportunities to learn
- enjoy the process of learning
People who thrive on feedback:
- are open to new ideas and ways of doing things
- are modest and humble
- can handle the stress and challenge of learning new things
- take satisfaction in doing things well
- believe in their ability to succeed
People with a knack for seeking knowledge:
- seek out new ideas
- embrace different experiences
- have an appetite for the unknown
- tend to be creative
- like to find and solve puzzles
People with a digital mindset:
- experiment to solve new problems and see meaning in
numbers
- are willing to embrace change
- take calculated risks
- handle setbacks and find workarounds
- guide others and lead change
7
Knacks — Relationships
People with a knack for understanding and managing
relationships:
- understand other people
- easily navigate social situations
- collaborate well with others
- work effectively in teams
- are perceptive about others' feelings
People who excel at balancing emotions:
- stay calm in the face of bad news
- can persevere through tough times
- can handle stress and take it in stride
- don't let negative emotions linger
- don't get irritated easily
People with a knack for reading emotions:
- can recognize subtle changes in emotions
- are perceptive about others' feelings
- think about others' reactions before taking action
- can put themselves in others' shoes
- excel at understanding different points of view
People with a knack for working collaboratively:
- enjoy working with different types of people
- understand group dynamics
- strive to successfully accomplish tasks
- prefer to build team consensus, but will disagree when
needed
- keep team goals in mind and stay on task
People who are culturally aware:
- embrace new experiences
- easily learn new social norms
- use social cues to help them fit in
- respect differences between people
- are curious about values and practices of other cultures
8
Knacks – Relationships (Cont’d)
People who excel at taking someone else's perspective:
- understand the other person's point of view
- anticipate others' reactions
- devise creative solutions to accommodate
changing needs of others
- are open to feedback
- look for new ways to create positive experiences for others
Those with a knack for engaging with people:
- thrive around people
- enjoy listening to others' ideas
- often take the lead in social situations
- gain support from others by being trustworthy and
charismatic
- prefer to build group consensus
People with a knack for collaborating virtually:
- work effectively in teams
- are intuitively aware of others' feelings
- enjoy navigating new territory
- have strong self-discipline and drive to succeed
- excel at getting a group in agreement
9
Knacks – Thinking
People with a knack for solving problems:
- enjoy solving challenging problems
- are quick to learn and spot patterns
- easily adapt to new situations
- can apply their knowlege to solve new problems
- have the mental flexibility to thrive in environments that are
new or unfamiliar
People who think creatively:
- come up with novel solutions
- make connections between seemingly unrelated ideas
- understand how components work together
- take the lead on accomplishing creative projects
- enjoy creative achievement
People who excel at thinking critically:
- enjoy looking at problems in different ways
- are rational and logical
- are open-minded to new and creative ways of tackling problems
- bring a healthy skepticism to new information
- crave information to make decisions
People with a knack for crunching numbers:
- excel at math
- are comfortable with quantitative information
- tend to use data to guide decisions
- use numbers to understand the world
- may have a good memory for important numbers and
formulas
10
Superknacks – Engineering & Technology
engineering
People with a knack for Engineering:
- are analytical with a particular knack for problem-solving
- thrive on quantitative and spatial reasoning
- are controlled with strong attention to detail
- can overcome roadblocks
- welcome the challenge of finding ways to make things work
effectively
STEM
People with high potential in STEM fields:
- excel at using analytical skills to identify and solve problems
- understand the importance of learning by experimentation
- persevere when tackling challenging problems
- are open to new ideas or approaches
- are comfortable disagreeing with others or changing course
Datascience
Cybersecurity
So,ware
developer
High-potential Data Scientists:
- are comfortable with data and enjoy solving complex problems
- are skilled at planning an analytical approach
- maintain an open mind to explore what the data may reveal
- persevere through challenges
- are principled and able to resist tempting, yet unsupportable,
insights
People well-suited for Cybersecurity:
- focus on preventing bad things from happening
- excel at problem solving and thrive on challenge
- take care in planning for contingencies
- can remain calm and composed during highly stressful
situations
- take immediate action when the situation calls for it
People with potential as Software Developers:
- are natural problem solvers and hunger to tackle new challenges
- are thorough in thinking through different potential solutions
- use their perseverance and resilience to find and fix issues
- understand how different components can work together in a
system
- use their creativity to find the best solution to fit the context
11
Superknacks – Engineering & Technology (Cont’d)
Web
developer
System
administra=on
Techsupport
Electronic
technician
People well-suited to Web Development:
- have strong spatial and logical thinking abilities
- use their strong understanding of people to develop with the
user in mind
- are creative and seek new ideas
- see short- and long-term projects through to completion, no
matter how difficult
- understand how different pieces fit together
High-potential System Administrators:
- understand how different components of a system work
together
- plan ahead to minimize difficult situations
- can interact effectively with all types of people
- can use their reasoning abilities to diagnose complex issues
- follow-through to complete tasks successfully
People with a knack for Tech Support:
- combine strong analytical skills with social skills
- have a calm demeanor
- are motivated to please others
- can find ways out of a jam
- can skillfully interact with a wide range of people
People with potential as Electronic Technicians:
- are very strong spatial thinkers
- can logically identify and fix problems
- are composed and thorough
- have good interpersonal skills to interact well with other
people
- can think about a whole system as well as how parts work
together
12
Superknacks – Business & Entrepreneurship
business
consul=ng
Management
consul=ng
startups
entrepreneur
People with potential in Business:
- are self-disciplined, diligent, and reliable
- are quick learners
- can solve all sorts of problems
- can work collaboratively with others
- have social savvy
People with a knack for Consulting:
- are natural problem solvers
- are open-minded when facing new problems
- are comfortable with ambiguity and tasks that aren't well-defined
- believe they can find what they need to get the job done
- are socially versatile and can build relationships with all types of
people
High-potential Management Consultants:
- are quick-witted
- have the ability to tackle large strategic problems
- can understand complex systems
- can use data to identify and support a new idea
- have the social savvy and interpersonal skills to influence highlevel leaders
People who would thrive in a Start-up:
- thrive in rapidly-changing, ambiguous contexts
- have the self-confidence to wear multiple hats
- have the analytical ability to get any job done
- are willing to join the higher-risk start-up world
- have the social skills to work well in small teams
People with Entrepreneurial talent:
- are fast learners and thrive on challenge
- see projects through to the finish line
- are open to new ideas and ways of doing things
- prefer to learn by doing and are comfortable with the unknown
- can build strong relationships
13
Superknacks – Research
Research
associate
People who can thrive as a Research Associate:
- can tackle challenging problems
- enjoy navigating the uncertainty of research
- have strong analytical skills
- use their creativity to pursue creative solutions to complex
problems
- have the grit to overcome roadblocks on the path to success
Research
manager
High-potential Research Managers:
- can provide guidance to a team
- have strong interpersonal skills
- are organized and thorough in their work
- plan ahead to make sure projects are completed on time
- can keep their cool when the chips are down
Research
director
High-potential Research Directors:
- have strong critical thinking skills
- can effectively lead a team
- have the creativity to explore new paths
- plan ahead to develop effective strategies
- can understand topics at both the micro- and macro- levels
Superknacks –Communications & Law
Public
rela=ons
Journalism
People with a knack for Public Relations:
- are socially savvy
- excel at building and maintaining relationships with people
- keep their cool under pressure
- can solve challenging problems
- are thorough and pay attention to details
People with a knack for Journalism:
- are intellectually curious
- think creatively
- have the drive and resourcefulness to gather the necessary
information
- are socially savvy
- can speak their mind and voice unpopular opinions when needed
14
Superknacks –Communications & Law (Cont’d)
paralegal
lawyer
High-potential Paralegals:
- can assess information with a critical eye
- have strong logical reasoning skills
- can collaborate with others on a team
- are detail-oriented
- can overcome setbacks to accomplish goals
High-potential Lawyers:
- can spot patterns easily
- have strong analytical thinking skills
- are detail-oriented and thorough in their work
- understand other people
- can speak their mind, even when voicing an unpopular opinion
Superknacks – Finance & Banking
finance
accoun=ng
audi=ng
People well-suited to Finance:
- are quantitatively-focused
- see the value in data
- are thorough and detail-oriented
- appreciate balance of risk and reward
- can find ways around roadblocks
People with a knack for Accounting:
- are organized and detail-oriented
- excel at deriving insights from numbers
- have a strong ethical compass
- consider problems from multiple angles before taking action
- make sure that tasks are completed accurately and efficiently
People with a knack for Auditing:
- use critical thinking skills in evaluating and analyzing new
information
- are detail-oriented
- have high integrity
- are thorough in their work and don't cut corners
- seek a rational approach to solving problems and completing tasks
15
Superknacks – Finance & Banking (Cont’d)
Investment
banking
Retailbanking
Bankteller
Financial
advisor
High-potential Investment Bankers:
- have an analytical mindset to identify actionable investment
strategies
- excel at deriving insights from data
- can take calculated risks
- accomplish goals in high-pressure situations
- weigh pros and cons carefully before recommending a plan of action
People well-suited to Retail Banking:
- excel at interacting with others
- aim to help others and provide pleasant customer experiences
- demonstrate ease in working with numbers
- are motivated to accomplish goals
- complete tasks efficiently
High-potential Bank Tellers:
- are comfortable working with numbers
- have the interpersonal skills to interact effectively with customers
- are trustworthy and reliable
- aim to help others and identify solutions to customers' problems
- can keep their emotions in check in difficult customer interactions
High-potential Financial Advisers:
- excel at gathering insights from data
- can apply their knowledge to solve new problems
- have the social skills to create meaningful customer
interactions
- plan ahead to develop effective strategies
- follow through and accomplish goals
16
Superknacks – Sales & Retail
sales
People with a knack for Sales:
- have an ease with people
- enjoy interacting with others
- are eager to seize opportunities
- have the drive to achieve their goals
- can identify ways to solve problems and meet people's needs
B2Bsales
People with a knack for B2B Sales:
- have strong problem-solving and analytical skills
- can build meaningful relationships with others
- can persevere through challenging situations
- accomplish their goals effectively
- follow through to make sure tasks are completed with care
Retail
associate
People who can thrive as a Retail Associate:
- enjoy interacting with others
- have the social savvy to understand and meet customers' needs
- persevere through challenging tasks
- are eager to seize opportunities for success
- have the drive to accomplish goals
Storemanager
Stockclerk
People who can thrive as a Store Manager:
- have strong leadership skills to guide a team
- can collaborate well with others
- enjoy creating positive experiences for others
- have a strong work ethic
- can keep their cool when facing challenging customer
interactions
High-potential Stock Clerks:
- have strong spatial skills for organizing stock
- plan effectively
- have the social skills to provide effective customer assistance
- are detail-oriented
- see tasks through to completion
17
Superknacks – Sales & Retail (Cont’d)
AssistantStore
Opera=ons
People with potential in Assistant Store Operations roles:
- are diligent and want to get the job done
- have strong spatial abilities to manage merchandise
- are strong planners and aim to prevent loss or damage to store
- can interact well with others - colleagues, partners, or customers
- take immediate action to fix issues or keep store operating
smoothly
Salesassociate
High-potential Sales Associates:
- are engaging and can talk with all different types of people
- do not cut corners and are strong planners
- can read people and tailor their approach to meet another's needs
- are quick-witted and can help solve customers' problems
- have confidence in their abilities
Superknacks – Marketing
marke=ng
People with a knack for Marketing:
- are comfortable working with numbers
- think critically and can derive insights from data
- enjoy solving complex problems
- can think creatively
- excel at understanding others and anticipating their needs
Marke=ng
strategy
People with a knack for Marketing Strategy:
- are analytical thinkers
- can see patterns in numbers and draw insights from data
- develop creative solutions to complex problems
- enjoy exploring new opportunities
- understand other people
Market
research
People with a knack for Market Research:
- can spot patterns in numbers and derive insights from data
- have the motivation to accomplish their goals
- enjoy solving complex problems
- are open minded and can think creatively
- follow through to complete projects effectively
18
Superknacks – Building & Design
architecture
High-potential Architects:
- have very strong spatial abilities
- are creative and open to new design ideas
- are good with numbers and measurements
- are detail-oriented and thorough
- can see a project through to completion
People with a knack for Construction:
- are goal-oriented and can carry out detailed tasks accurately
- have strong spatial abilities
- can work well with others
- are careful and vigilant, important for work quality and site safety
- can understand the larger project and how all pieces fit together
Productdesign
Those with a knack for Product Design:
- have the ability to understand how things work
- can use their social skills to design with the consumer in mind
- combine creativity and problem-solving ability to innovate
- can think and reason about 3D physical objects
- are enterprising and motivated to bring innovation to life
Graphicdesign
People with potential in Graphic Design:
- combine strong spatial thinking with creativity
- can tackle projects that aren't clearly defined
- can overcome obstacles to completing a project
- understand how people may interact with and respond to their
design
- are self-driven and motivated to successfully complete projects
Urbandesign
People who would thrive in Urban Design:
- have a powerful understanding of people
- can work with other people and organizations with complex
dynamics
- have the planning ability needed for large projects
- are strong spatial thinkers
- have the tenacity to achieve ambitious goals
19
Superknacks – Building & Design (Cont’d)
Fashiondesign
High-potential Fashion Designers:
- are in-tune with the emotions of others
- can handle ambitious, yet undefined, creative projects
- are creative and seek new, fresh designs
- have strong spatial abilities to ground design in reality
- are self-motivated, diligent, and flexible to handle all aspects of
launching a fashion line
Interiordesign
Those with a knack for Interior Design:
- are socially perceptive to truly understand the customer's needs
- have strong spatial abilities to find the best uses of a space
- are creative yet can logically communicate their new ideas to a
customer
- can design within the constraints of each new project
- bring confidence to customer interactions
Superknacks – Logistics & Manufacturing
opera=ons
People who are well-suited for Operations:
- are critical thinkers with an eye for efficiency
- ensure that tasks are completed on time
- can take calculated risks
- have strong interpersonal skills
- can overcome obstacles to accomplish goals
Supplychain
People well-suited for a Supply Chain career:
- understand how parts work together in the supply chain
ecosystem
- are detail-oriented
- can solve problems as they arise
- plan ahead to anticipate challenges
- can navigate roadblocks on the path to success
assembly
People with a knack for Assembly:
- are hard workers
- understand how parts work together in a system
- can persevere through challenging and/or monotonous work
- get along well with others on the team
- have strong spatial reasoning skills
20
Superknacks – Logistics & Manufacturing (Cont’d)
People receiving the Warehouse Technician knack:
- are diligent and care about timeliness
- can use and navigate space effectively
- take action when needed to get the job done
- keep their cool even during hectic times
- work well with others
Superknacks – Human Resources & Professional Support
Human
resources
People with a knack for Human Resources:
- look at problems from multiple angles
- can spot patterns easily
- understand people and collaborate effectively
- use an empathetic approach to interacting with other people
- complete tasks efficiently
Office
manager
High-potential Office Managers:
- have strong interpersonal skills
- can lead others and coordinate tasks
- are reliable and diligent
- remain composed in stressful situations
- have the drive to accomplish goals
Admin
assistant
Digitalback
office
High-potential Admin Assistants:
- are organized
- have strong people skills
- can accomplish tasks under pressure
- have a cooperative attitude
- believe in their ability to get things done
People well-suited for a Digital Back Office career:
- have high attention to detail
- make sure tasks are completed accurately and efficiently
- are comfortable working with numbers and data
- persevere to finish tasks
- can think on their feet and process information quickly
21
Superknacks – Hospitality & Customer Service
Customer
service
cashier
Guestservices
Frontdesk
Hotelmanager
People with a knack for Customer Service:
- excel at helping and pleasing customers
- have strong interpersonal skills
- enjoy interacting with others and finding solutions to their
problems
- can stay calm in stressful situations
- persevere through challenges to accomplish their goals
High-potential Cashiers:
- are comfortable working with numbers
- complete tasks with care and efficiency
- have strong social skills
- can keep their emotions in check for challenging customer
interactions
- can make others feel at ease
People with a knack for Guest Services:
- have a drive to help others
- understand people and can work well with others
- can keep their cool under stress
- complete tasks effectively
- are trustworthy and sincere
High-potential Front Desk staff:
- aim to help others
- are empathetic and seek to understand how others are feeling
- can solve problems effectively
- make sure the job gets done well
- can remain calm under pressure or stress
High-potential Hotel Managers:
- understand others and can anticipate their needs
- aim to help and please others
- learn quickly and can solve challenging problems
- have strong leadership skills to guide a team
- can remain calm to accomplish goals under pressure
22
Superknacks – Health & Beauty
physician
People well-suited for a career as a Physician:
- can look at problems from multiple angles
- have strong social skills to interact with patients and
caregivers
- are skilled at applying their knowledge to solve new problems
- think things through and avoid acting rashly
- accomplish tasks effectively under pressure
Physician
assistant
High-potential Physician Assistants:
- learn quickly and enjoy solving problems
- complete tasks accurately and efficiently
- understand people and care about how others are feeling
- can ask tough questions when needed to provide effective
patient care
- work well with others in accomplishing goals
nursing
People with a knack for Nursing:
- are empathetic and care about patients
- understand people and form caring bonds with people easily
- have the mental toughness to overcome and persevere through
setbacks
- are reliable and diligent
- apply analytical thinking skills to identify solutions to problems
Physical
therapist
High-potential Physical Therapists:
- understand patients' feelings and have an empathetic approach
- can motivate and inspire patients to accomplish ambitious goals
- persevere through challenging tasks
- can help patients to overcome setbacks and identify a path forward
- remain calm under pressure
pharmacist
High-potential Pharmacists:
- are detail-oriented and highly reliable
- follow procedures to ensure accuracy and safety
- carefully think things through before making decisions and
taking action
- have high integrity
- can interact well with patients
23
Superknacks – Health & Beauty (Cont’d)
Homehealth
aide
High-potential Home Health Aides:
- are caring and empathetic
- can understand and interact with many types of people
- keep calm in stressful situations
- have the self-confidence to handle any situation effectively
- consider all of the angles before taking action
Mentalhealth
counselor
People who can thrive as a Mental Health Counselor:
- have the interpersonal skills to connect with patients
- are sensitive to subtle emotional cues
- can keep their emotions in check when stressed
- excel at develop productive plans of action
- can look at problems from multiple perspectives
High-potential Medical Technicians
- attend to details needed to obtain high-quality patient data
- have the social intelligence to interact with patients during tests
- excel at spatial reasoning important for using equipment
- can use their integrity to protect sensitive patient information
- are comfortable working independently
Beauty
therapist
Assistant
beau=cian&
hairstylist
People who are strong Beauty Therapists:
- excel at understanding and relating to customers
- can read subtle cues to assess customers' feelings
- aim to provide top quality customer service
- strive for perfection in their work
- can remain calm, even in stressful situations
High-potential Assistant Beautician and Hair Stylists:
- strive to ensure customer satisfaction
- have the spatial skills to provide precise beauty treatments
- are thorough and detail-oriented in their work
- can work effectively under pressure
- enjoy the creative elements of their work
24
Superknacks – Facilities & Transportation
Facili=es
support
janitor
People with a knack for Facilities Support:
- make sure the job gets done well
- are thorough and complete tasks efficiently
- are trustworthy
- can persevere through challenging tasks
- are focused on the job at hand
High-potential Janitors:
- are detail-oriented
- have motivation and determination to get the job done well
- are thorough in completing tasks
- have the perseverance to tackle challenges
- can accomplish tasks effectively without close supervision
Routedriver
High-potential Route Drivers:
- have strong spatial skills for navigating the road
- can think on their feet and react quickly
- are detail-oriented
- aim to please others
- have the follow-through to complete tasks efficiently and with
care
On-demand
driver
High-potential On-Demand Drivers:
- have the drive and self-confidence to be their own boss
- can interact well with a wide variety of people
- have a strong work ethic
- are safety-focused
- have strong spatial skills and the ability to think on their feet
Retaildelivery
People with a knack for Retail Delivery:
- have the spatial skills and quick thinking to be on the road
- aim to please customers
- have the social skills to create positive customer interactions
- pay close attention to detail
- have the integrity to take good care of merchandise
25
Superknacks – Facilities & Transportation (Cont’d)
People that may thrive as Security Guards:
- are able to read people and situations well
- are proactive at preventing trouble
- are confident and take immediate action when needed
- can handle difficult interpersonal interactions when needed to maintain
security
- can persevere through challenges and endure long stretches of solitude
Superknacks – Automotive
Automo=ve
customer
rela=ons
People with potential in Automotive Customer Relations:
- have strong interpersonal skills
- seek to help customers and address their needs
- are eager to identify and seize new opportunities
- have the drive to accomplish goals
- are diligent and follow up to ensure customer satisfaction
Automo=ve
sales
consultant
Those with a knack for Automotive Sales:
- excel at building meaningful customer interactions
- enjoy meeting new people
- take action and seize unexpected opportunities
- can apply their analytic mindset to effectively address
customer questions
- have the self-confidence to accomplish sales goals effectively
Automo=ve
service
technician
High-potential Automotive Service Technicians:
- understand how parts work together in a system
- have strong spatial reasoning skills
- carefully follow procedures to diagnose and fix problems
- are detail-oriented
- work well with others on a team
Superknacks – Actuarial & Insurance
actuary
High-potential Actuaries:
- enjoy using numbers to solve problems
- can quantify different scenarios
- plan analysis to focus on actionable insights
- are motivated to find answers to tough problems
- persevere even when work gets difficult
26
Superknacks – Actuarial & Insurance (Cont’d)
underwriter
adjuster
People with a knack for Underwriting:
- can gather and understand different sources and types of
information
- look at many angles of a problem before determining a solution
- are thorough and detail-oriented
- tend to focus on preventing losses or issues from occurring
- are rational and don't let opinions or emotions cloud judgment
High-potential Adjusters:
- gather various sources of relevant information to solve a problem
- can find solutions to problems even when dealing with strict
constraints
- handle stressful situations for others while staying calm
- are able to predict the reactions of a customer
- can negotiate a compromise when emotions and stakes are high
Superknacks – Social & Public Service
SocialWork
People with a knack for Social Work:
- have a strong desire to help others
- can understand and relate to other people with ease
- have the follow-through and dedication to coordinate multiple
tasks
- can overcome setbacks and identify a productive path forward
- believe in their ability to succeed and overcome challenges
Educa=onal
Counselor
High-potential Educational Counselors:
- believe in everyone's ability to grow and learn
- can interact with and relate to a wide variety of people
- excel at planning ahead and identifying strategies to
accomplish goals
- remain calm in touch situations
- embrace new ideas and ways of solving problems
Teaching
People with a knack for Teaching:
- can inspire others to work toward their goals
- have an ease with people and can understand their feelings
- have an open mind and embrace new ideas
- demonstrate a growth mindset and enjoy learning new things
- can recover from setbacks and find a productive path forward
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Superknacks – Food & Beverage
barista
waitstaff
People with potential as a Barista:
- aim to please others
- have strong social skills
- can remain calm in stressful situations, such as peak cafe times
- have the follow-through to complete tasks efficiently and
effectively
- can solve problems effectively
People with potential as Waitstaff:
- understand people and enjoy interacting with other people
- strive to create a pleasant customer experience
- keep their cool under pressure
- can solve problems effectively
- ensure tasks are completed efficiently
Restaurant
manager
High-potential Restaurant Managers:
- have the leadership skills to guide a team
- have strong interpersonal skills
- can read others' emotions to anticipate and address customer
needs
- solve problems effectively
- have the composure to thrive in a fast-paced environment
QSRcrew
High-potential QSR Crew members:
- have strong interpersonal skills to serve customers
- remain composed under pressure
- complete tasks efficiently and accurately
- can collaborate effectively with team members
- have principled conduct and strive to do the right thing
QSRmanager
People who are strong QSR Managers:
- have leadership skills
- can understand and work with different types of people
- keep calm under pressure
- can plan ahead to accomplish goals efficiently
- solve problems effectively in fast-paced environments
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Superknacks – Food & Beverage (Cont’d)
High-potential Kitchen Staff:
- are detail-oriented
- can understand the flow of a busy commercial kitchen
- can anticipate the needs of others they work with
- take action to ensure things run smoothly
- are composed even during busy, fast-paced work
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