OnDemand5 Heavy Truck Version 5.0
Technical Support Document
March 24, 2004
Confidential – For MRIC Use Only
OnDemand5 Heavy Truck Version 5.0
Technical Support Document
Contents
Product Release Version
Supported Operating Systems
Contents of the Installation CD
Installation Overview
Demonstration Edition
Register Product
Registering a Product Using Key Diskette
Registering Single User
Registering Multi User - Host Workstation
Copy Data Files to Shared Directory
Multi User Workstation Setup
Registering or Upgrading a Product Interactively - SU
Registering or Upgrading a Product Interactively - MU
Reset Application
Temporary Lease Extension
Multi User Workstation Reset
Disc Preferences dialog
Multi User Data Paths dialog
ClearProduct Utility
Data Update – Single Users
Data Update – Multi Users
Training Videos
Help + About Screen
Un-installation
Troubleshooting *
Product Screens
Confidential – For MRIC Use Only
Page No.
3
3
3
3
5
5
5
5
5
5
6
7
8
10
10
10
11
11
11
12
12
12
12
13
13
14
Page 2 of 18
OnDemand5 Heavy Truck Version 5.0
Technical Support Document
Product Release Version

Version 5.0.30 (Referenced as OD5 Heavy Truck (HTR))
Supported Operating Systems





Windows XP Professional and Home Edition
Windows 2000 (SP2)
Windows NT SP6 or greater
Windows ME
Windows 98SE
Contents of the Installation CD
The following folders and files contain on the root of the installation CD.
► EULA folder – contains End User License Agreement.
► HELP folder – contains HTR Help file.
► IE6 and IE6 Full installation program folders
► ReadMe folder – contains Readme file.
► Showcase folder – contains product showcase files
► Training Videos folder – contains training video files
► Utils folder – contains ClearProduct.exe and its supported files.
 Autorun.inf
 Setup.exe
 Restart.exe
 HTR.ico
Installation Overview

Install the Software from the Installation CD for Single Users and Multi Users. OD5HTR
installation program checks for supported Operating System, and minimum hard drive space
(250MB required). During the installation, your system may reboot several times, as needed,
depending on what components are being installed (IE6, MDAC, etc.)

IE6 is installed first if it is not already installed on your system. The system then reboots and
continues with the OD5 Heavy Truck installation. At the end of the installation, the program
will prompt you asking whether you would like to start OD5 Heavy Truck program after the
last reboot. Initially, the program is installed as Demonstration Edition for 30-days until you
register for Single User or Multi User license.

An installation log file is created under C:\Windows or C:\WinNT directory depending on the
operating system. The log file name is “HTR32_INSTALL.LOG”
Default program installation directory:


C:\SK5HTR for Shopkey5 Version. The executable is SK5.exe
C:\M1HTR for OnDemand5 Version. The executable is HTR.exe
The following folders and files are installed into this program directory.
►
Backup – Contains information on updated components and/or files and is used
by WISE installation and un-installation software.
►
Cache – Contains Help file and training video files as well as files that as used by
the application during its operation. Files should not be deleted/modified from
Confidential – For MRIC Use Only
Page 3 of 18
this directory. Help files and Training Videos are installed in this folder on all
Machines where the application is installed, whether it’s Single User or Multi
User.
►
Shared – Initially, this directory is empty and is used, by default, for Multi-Users
ONLY to store Shared Host Files and Shared Data files. Even though, this
directory exists on all machines where HTR is installed, the files in this folder are
created only on designated Host Machine for Multi User registration. Single
Users do not use this directory.
 The C:\M1HTR (the root directory) must be shared with full access on the
Host PC for all other workstation to access the shared information (Host files,
Index, and Data files).
 During Multi User registration, a copy of the Control.mdb and Annotation.mdb
files are created and stored in this folder on the Host PC for sharing the
common information across all workstations.
 By default, the Index.mdb and Data files from all 3 Data CDs are also copied,
manually, to this folder on the Host PC for Multi Users to access data across
the network.
 Shared folder path can be viewed at any time after Multi-User setup by going
to Setup> Multi User Data Paths dialog. This dialog shows the location of the
Shared Host Path: and Shared Data Path: These paths are displayed in
UNC format on all workstations even if it is a local Host/Workstation machine.
Contents of the Shared Folder (on Host PC Only):
Control.mdb - created during multi User registration.
Annotation.mdb - created during multi User registration.
.net file - created by the program during multi User registration.
For Multi User registration, the following files are manually copied by the user
from the data CDs into this shared folder.
Index.mdb - copied from data CD by user.
Data_000.mdb - copied from data CD by user.
Data_001.mdb - copied from data CD by user.
Data_002.mdb - copied from data CD by user.
►
Showcase – contains product showcase files.







EULA.rtf
HTR.exe / SK5.exe
HTR.ico / SK5.ico
KeyLib32.dll
Machnm1.exe
OD5 Heavy Truck.ico / SK5 Heavy Truck ico
TrgLib32.dll
When the application is 1st executed, the following two files are created in C:\M1HTR
program directory.
 Control.mdb
 Annotation.mdb
During the operation of the application, if an error is occurred, the following file is
created in the root of the program directory. This file contains the details of that error.
 VBGuardLog.txt
Confidential – For MRIC Use Only
Page 4 of 18
Demonstration Edition:
 No registration required. Your 30-day trial starts from the day you 1st access the data.
 Demonstration Edition can be extended 15 more days using Interactive Key Generator Utility.

Your Demonstration Edition will expire in 15 days from the current date (current date + 15 days).
To continue using the product, you will need to register as Single User or Multi User license
before or after your 30-day trial is expired.
Register Product:
 Registration with Single or Multi User Leased license allows 270 days of data access from the


day you register the product.
Registration with Single or Multi User Owned license allows unlimited period of data access from
the day you register the product.
Your can register the product in two ways:
Register a Product using a key diskette. Key diskettes cannot be reused.
Register or Upgrade a Product interactively.
 Registering a Product Using Key Diskettes

Single Users: Use Single User Timed or Owned Key Diskettes.
1.
2.
3.
4.
Select Register Product under Setup menu.
Select Register a Product using a key diskette and click Next>
Insert Single User Key Diskette and click OK
Click OK when Registration Successful message. Registration is complete.
Data CD is not required in the drive for registering the product. Do not swap Data
CDs before the application is prompted you to insert a different data disc during the
operation.

Multi Users: (Host / Workstation Setup) Using Multi User Timed or Owned Key
Diskettes.
NOTE 1: C:\M1HTR folder must be shared with full access on the designated Host
machine.
NOTE 2: Data files must also be copied to the C:\M1HTR\Shared Folder on the
designated Host Machine before starting the registration process.
Copy the Data Files to Shared Directory
Multi-user installations require that you copy the data to your hard drive. You cannot
access the data from the CD. The next step in the multi-user installation is to copy your
Data Files to a Shared Directory on the network. Although the shared directory can be
anywhere on the network, Mitchell1 recommends following the convention described in
the following procedure.
Copying the data is done outside of the Heavy Truck program, using Windows files and
folders copying capability. You need to copy a total of four files from the Data CDs:
Index.mdb (from any disc - only copy once)
Data_000.mdb (from Disc 1)
Data_001.mdb (from Disc 2)
Data_002.mdb (from Disc 3)
The Data Files must be copied to a shared location on the network. Mitchell1
recommends that you copy the above listed files to the Shared folder created by the
installation program on your Host PC. C:\M1HTR\Shared folder.
Confidential – For MRIC Use Only
Page 5 of 18
Once you have finished copying the data files from all the CDs to the shared location,
open OD5 Heavy Truck and follow the steps below:
1. Select Register Product under Setup menu.
2. Select Register a Product using a key diskette and click Next>
3. Insert Multi User Key Diskette and click OK>
Multi User Data Paths dialog appears where you select Shared Host Path and
Shared Data Path.
4. Click Browse button for the Shared Host Path. This path is defaulted to local
C:\M1HTR\Shared folder. To set this path, click Save button. This path should
appear as \\HostPCName\M1HTR\Shared.
5. Click Browse button for the Shared Data Path. This path is also defaulted to local
C:\M1HTR\Shared folder. To set this path, select the INDEX.MDB file and click
Open button. This path should also appear as \\HostPCName\M1HTR\Shared.
6. Click OK to save these path settings and close the Multi User Data Paths dialog.

Multi User Workstation Setup
Note: Before setting up the workstation, it is recommended that you make sure that
all workstations have same system date as it is on your Host PC.
Note: You may map the Shared Host location (\\HostPCName\M1HTR folder) to
your workstation. It is not required. If you map the drive, you need to map the root
folder (\\HostPCName\M1HTR). Even if you map the drive, it will be converted to
UNC path so that all workstations will have the same Shared Host and Data paths.
1. Install the Software from the Installation CD.
2. Open the program and select Setup > Multi-User Data Paths dialog.
3. Click Browse button for the Shared Host Path and point the path to the Shared folder
(\\HostPCName\M1HTR\Shared) located on the Host PC on your Network. Click
Save button. This path should appear as \\HostPCName\M1HTR\Shared. Your
Shared Data Path should now automatically set to \\HostPCName\M1HTR\Shared.
4. Click OK to save these settings and close the Multi User Data Paths dialog.
You should now be able to access data from the shared location.
Confidential – For MRIC Use Only
Page 6 of 18
 Registering or Upgrading a Product Interactively

Single Users:
1. Select Register Product under Setup menu.
2. Select Register or Upgrade a Product Interactively and click Next> The following
dialog pops up on customer’s PC:
3. Select Register - Leased or Register – Owned
4. Enter System ID and Code Entry and enter them into the HTR Key Generator
Utility (Tech Support Utility) and Click OK>
5. Give customer the activation code for Register - Leased or Register - Owned, and
Customer Enters the Activation Code and Click OK>
6. Click OK on Registration Successful message. Registration is complete.
Data CD is not required in the drive for registering the product.
Confidential – For MRIC Use Only
Page 7 of 18

Multi Users: (Host / Workstation Setup).
NOTE 1: C:\M1HTR folder must be shared with full access on the designated Host
machine.
NOTE 2: Data files must also be copied to the C:\M1HTR\Shared Folder on the
designated Host Machine before starting the registration process.
1. Select Register Product under Setup menu.
2. Select Register or Upgrade a Product interactively and click Next> The following
dialog pops up on customer’s PC:
3. Select Register - Leased or Register – Owned
4. Ask Customer for System ID, Code Entry and Total Number of Users: and enter
them into the HTR Key Generator Utility (Tech Support Utility) and Click OK>
5. Give customer the activation code for Register - Leased or Register - Owned, and
Customer Enters the Activation Code and Click OK>
6. Click OK> on Registration Successful message.
7. Select Multi-User Add on Register or Upgrade a Product interactively dialog
8. Give customer the activation code for Multi-User Add, and Customer Enters the
Activation Code and Click OK>
Multi User Data Paths dialog appears where you select Shared Host Path and
Shared Data Path.
Confidential – For MRIC Use Only
Page 8 of 18
9. Click Browse button for the Shared Host Path. This path is defaulted to local
C:\M1HTR\Shared folder. To set this path, click Save button. This path should
appear as \\HostPCName\M1HTR\Shared.
Multi User Data Paths after setting the “Shared Host path” on the Host PC.
You may be asked to exit OD5 Heavy Truck and re-launch the program for the
settings to take effect. In this case, Open the program > select Setup > Multi User
Data Paths dialog and continue to next step.
10. Click Browse button for the Shared Data Path. This path is also defaulted to local
C:\M1HTR\Shared folder. To set this path, select the INDEX.MDB file and click
Open button. This path should also appear as \\HostPCName\M1HTR\Shared.
Multi User Data Paths after setting both “Shared Host path” and “Shared Data Path”
11. Click OK to save these path settings and close the Multi User Data Paths dialog.
Host/ Workstation setup is now complete. You should be able to access data from
the shared location.
For Workstation Setup, follow the same procedure for Multi User Workstation
Setup on page 5.
Confidential – For MRIC Use Only
Page 9 of 18
 Reset Application
There are two ways you can clear a security violation.
1. If a security violation is detected due to clock rollback, it can be resolved by correcting the
2.
system date. This can be accomplished by the user without calling Tech Support. You
should be able to access data once you correct the system date.
Use Reset Application option (Requires Tech Support Assistance) if the user doesn’t
remember the date that was on the system before detecting clock rollback.
 Select Setup > Register Product
 Select Register or Upgrade a Product Interactively and click Next>
 Choose Reset Application option ( requires reset system code form Key Generator




Utility)
Enter System ID and Code Entry into Key Generator Utility and click OK
Enter Activation Code for Reset System from the Key Generator Utility and Click OK
Click OK on the message “OD5 Heavy Truck will now terminate”
Start the application. Security violation should be cleared and you should be able to
access data.
NOTE: if the user rolls the data back several years and gets a Reset Application, the
lease start from the current date on the system to the original lease expiration date.
In Multi-user setup, all workstations are expected to have the same system date.
 Temporary Lease Extension
Temporary extension allows to extend the lease for 15 days from the current date on your
system. Use Register or Upgrade a Product Interactively option. All Users except one
should exit the application before doing a temporary extension in a Multi User setup.
 Select Setup > Register Product
 Select Register or Upgrade a Product Interactively and click Next>
 Choose Temporary Extension option ( requires Temporary Extension code form
Key Generator Utility)
 Enter System ID and Code Entry into Key Generator Utility and click OK
 Enter Activation Code for Temporary Extension from the Key Generator Utility and
Click OK
 Click OK on the message “License extended for 15 days.”
 Multi-user Workstation Reset
This option is used to clear any locked multi-user workstation (highly unlikely to be
needed). If this option is used, then all workstations except the one performing the reset
should exit the application. Use the option “Register or Upgrade a Product Interactively”.
 Select Setup > Register Product
 Select Register or Upgrade a Product Interactively and click Next>
 Choose Multi-user Workstation Reset option (requires Multi-User Workstation
Reset code form Key Generator Utility)
 Enter System ID and Code Entry into Key Generator Utility and click OK
 Enter Activation Code for Multi-user Workstation Reset from the Key Generator Utility
and Click OK
 Click OK on the message “All network sessions have been reset”
Confidential – For MRIC Use Only
Page 10 of 18
 Disc Preferences dialog
This option is found under Setup menu and is used by Single Users only if their computer
has multiple CD/DVD drives. This dialog allows the user to change the Disc Drive option
and select a different drive that is available on their PC where the application can look for
data. Multi Users should not use this dialog.
 Multi User Data Paths dialog
This option is found under Setup menu and is used by Multi Users only to setup the
Shared Host Path and the Shared Data Path for all workstations to access the shared
information. Once the Shared Host Path is setup initially, it should not be changed. The
Shared Data Path may be selected to a different location. However, it is highly
recommended that multi users to keep the same Shared Host Path and Shared Data
Path all the time. If the Shared Data Path is changed during the operation, then all
workstations may need to exit and restart the application for the changes to take effect on
all workstations. This dialog can be accessed at any time under Setup menu from any
workstation to view the Multi User Paths settings.
ClearProduct Utility
To resolve a problem without forcing the user to uninstall and reinstall the program, Use
the ClearProduct.exe utility included in the Utils folder on the installation CD. This utility
is different for both OD5HTR and SK5 HTR. Use this utility from appropriate CDs.
Using clear product utility clears all the user information including database information
and security setting and brings the application back to demonstration mode.
How to Use the ClearProduct Utility:
 All users must exit the application.
 Insert the Installation CD into CD/DVD drive.
 Exit the installation process when welcome screen is displayed.
 Browse to the Utils folder on the Installation CD and run the ClearProduct.exe
 Enter the System ID and Code Entry into the Key Generator utility
 Enter the Reset System code from the Key Generator Utility into the Activation Code
field and click OK
NOTE: if the problem has to do with Multi User, the ClearProduct.exe should be run
on each PC and then make sure you also delete the control.mdb file from the Shared
folder before starting the program after reset.
 Start the application, user should Accept EULA and Enter Shop Information again.
The application should be back to Demonstration Mode. If the user was registered
with SU Leased, Owned, or MU, then you need to go through the registration process
again once you do ClearProduct.exe. Use the option “Register or Upgrade a Product
Interactively”.
Confidential – For MRIC Use Only
Page 11 of 18
Data Update

Data update - Single Users:
Upon accessing data from the new data CD, the lease date and database edition is
automatically updated. Do not use the newer data CD in the middle of an article
lookup from the old data CD.






Exit OD5 Heavy Truck application if it is currently running.
Insert new data CD into the CD/DVD drive.
Start OD5 Heavy Truck application.
Click on Systems, Year/Make/Model, or TSBs & Recalls button. A message should
display “OD5 Heavy Truck has detected and registered a newer database.”
Click OK and Choose Help + About screen to verify updated database Edition and
new Lease date.
Data Update - Multi Users:
All users must exit the application before copying newer databases to the Shared
location. Upon accessing newer data from the shared location on your network, the
lease date and database edition are automatically updated on all workstations. Do
not use the newer data CD in the middle of an article lookup from the old data
CD.
 Exit OD5 Heavy Truck application on all workstations if it is currently running.
 Insert new data CD into the CD/DVD drive on your Host PC.
 Copy new INDEX.MBD file from one of the new data CDs and Data_000.mdb



(Disc1), Data_001.mdb (Disc 2), & Data_002.mdb (Disc 3) file from each new CD
into the existing Shared Data location on your network.
Open OD5 Heavy Truck application on any workstation once you have finished
copying the new data files from all the new CDs to the shared location.
Click on Systems, Year/Make/Model, or TSBs & Recalls button. A message should
display “OD5 Heavy Truck has detected and registered a newer database.”
Click OK. Choose Help + About screen to verify updated database Edition and new
Lease date.
Training Video Files
Default Training Video Files Location is C:\M1HTR\Cache folder on each workstation. During
installation, training video files are installed from the installation CD to this location on each
workstation. These files are accessed from the Help file.
File Name
Htrepair.exe
Htrtsb.exe
Htfigs.exe
Htannot.exe
Descriptions
Repair and Maintenance (Overview)
Technical Service Bulletins / Recalls
Repair: Figure Tools (Graphics)
Repair: Add Notes (Annotations)
Help + About Screen
The following information can be found by selecting Help from the menu option and then
choosing About.





Product Version
Demonstration Edition or Registered
Database Edition currently being used.
Lease Expiration Date
Available Licenses, Multi User or Single User
Confidential – For MRIC Use Only
Page 12 of 18
Un-installation
For any reason if you need to uninstall OD5 Heavy Truck Program, Use Add / Remove program
from the Control Panel. Uninstall does not remove program directory C:\M1HR or Shared folder if
the Host files are being shared by other workstations. The registry key and the security
information are also not deleted by uninstall. This prevents the user from using Demonstration
Edition over and over again. To resolve any problem with the application, without doing an
uninstall and reinstall, it is recommended that you use the ClearProduct.exe utility included on the
installation CD.
Troubleshooting
See Technical Support Guide, page 29.
For additional information, please refer to Technical Support Guide for HTR provided by
IAEST Solutions, LLC.
Confidential – For MRIC Use Only
Page 13 of 18
Product Screens
Home screen
Systems Component selection screen
Confidential – For MRIC Use Only
Page 14 of 18
Systems Index View
Year/Make/Model selection screen
Confidential – For MRIC Use Only
Page 15 of 18
Year/Make/Model Index View
TSBs by Year/Make/Model selection
Confidential – For MRIC Use Only
Page 16 of 18
TSBs by Equipment Manufacturer selection
TSBs Index View screen – Title and Filter selection
Confidential – For MRIC Use Only
Page 17 of 18
TSB Article display with Headings, Figures & Tables selection on the right.
Confidential – For MRIC Use Only
Page 18 of 18