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Preparing for service
Greeting guests
Taking orders
Serving orders
Creating a friendly atmosphere
Closely monitoring guests’ alcohol
consumption
Completing service
Helping co-workers as needed.
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Helping Hosts and Hostesses
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Greeting and seating guest
Answering the phone
Communicating when guests are ready to leave
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Helping Bus Persons
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Removing unneeded table items
Clearing and resetting tables
Restocking side stations
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Helping Kitchen Staff
Writing orders neatly and completely
 Asking thorough order questions
 Pointing out special or unusual orders
 Storing used tableware in the proper fashion
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Develop a selling attitude.
Be enthusiastic.
Make food sound appetizing.
Ask questions.
Suggest personal favorites.
Offer a choice.
Suggest the unusual.
Suggest foods and beverages that naturally go
together.
Compliment guests’ choices.
1.
Encouraging a guest to order desserts after a
meal is an example of _____ selling.
2.
Suggesting that a guest order a strip steak that
sells for $16.95 rather than a chop steak that
sells for $8.95 is an example of _____.
3. Restaurant servers can be excellent team players
within a service delivery system. For example, by
writing orders neatly and completely, they provide
excellent service for:
a. Their host and hostess team members.
b. Their bus person team members.
c.
Their kitchen staff team members.
4. Which of the following is a primary task for
restaurant servers?
a. Serve attractively presented food at the correct
temperature.
b. Set up banquet and other functions promptly
and attractively.
c.
Bus tables and rest them quickly and
efficiently.
5. When taking guest orders, once the restaurant
server has suggested quality items from the menu
and encouraged guests to buy additional food and
beverages, what should he or she do next?
a. Ask for the sale.
b. Place the order with the kitchen.
c.
Serve the beverages.