Role Description
Project Support Officer
Classification/Grade/Band
Clerk Grade 5/6
ANZSCO Code
PCAT Code
Date of Approval
Primary purpose of the role
The Project Support Officer assists Project Managers with the development and implementation of projects,
including project plans, policies and solutions and contributes to issue resolution and escalation, research,
analysis activities and planning and monitoring activities.
Key accountabilities
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Monitor, track and report on the status of project deliverables to ensure time, cost and quality metrics
are in line with approved project plans for assigned projects
Maintain register of compliance with endorsed project management methodology, ITIL change
management processes and other relevant organisational policies for audit purposes
Contribute to the development of project plans under the guidance of a Project Manager to develop
future capability
Research and analyse options in relation to business cases and project deliverables to guide optimal
decision making
Key challenges

Work across multiple projects whilst maintaining effective and responsive communications and support
Key relationships
Who
Why
Internal
Manager
Work team

Escalate issues, keep informed, advise and receive instructions
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Participate in meetings to represent work group perspective and share
information
Work collaboratively to contribute to achieving the team’s business
outcomes
Resolve and provide solutions to issues
Provide information and guidance regarding project management rules
and standards
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Clients/customers
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Capabilities for the role
The NSW Public Sector Capability Framework applies to all NSW public sector employees. The Capability
Framework is available at www.psc.nsw.gov.au/capabilityframework
This role also utilises an occupation specific capability set which contains information from the Skills
Framework for the Information Age (SFIA). The capability set is available at
www.psc.nsw.gov.au/capabilityframework/ICT
Capability summary
Below is the full list of capabilities and the level required for this role. The capabilities in bold are the focus
capabilities for this role. Refer to the next section for further information about the focus capabilities.
NSW Public Sector Capability Framework
Capability Group
Capability Name
Level
Display Resilience and Courage
Foundational
Act with Integrity
Intermediate
Manage Self
Intermediate
Value Diversity
Foundational
Communicate Effectively
Intermediate
Commit to Customer Service
Intermediate
Work Collaboratively
Intermediate
Influence and Negotiate
Foundational
Deliver Results
Intermediate
Plan and Prioritise
Adept
Think and Solve Problems
Foundational
Demonstrate Accountability
Foundational
Finance
Foundational
Technology
Intermediate
Procurement and Contract Management
Foundational
Project Management
Intermediate
Occupation / profession specific capabilities
Capability Set
Category, Sub-category and Skill
Level and Code
Strategy and Architecture, Information Strategy, Information
Analysis
Strategy and Architecture, Business Strategy and Planning, Business
Risk Management
Level 4 – INAN
Level 4 – BURM
Focus capabilities
The focus capabilities for the role are the capabilities in which occupants must demonstrate immediate
competence. The behavioural indicators provide examples of the types of behaviours that would be
expected at that level and should be reviewed in conjunction with the role’s key accountabilities.
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NSW Public Sector Capability Framework
Group and Capability
Level
Behavioural Indicators
Personal Attributes
Intermediate

Act with Integrity
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Relationships
Intermediate
Work Collaboratively
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Results
Adept
Plan and Prioritise
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Business Enablers
Project Management
Intermediate
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Represent the organisation in an honest, ethical and professional
way
Support a culture of integrity and professionalism
Understand and follow legislation, rules, policies, guidelines and
codes of conduct
Help others to understand their obligations to comply with
legislation, rules, policies, guidelines and codes of conduct
Recognise and report misconduct, illegal or inappropriate
behaviour
Report and manage apparent conflicts of interest
Represent the organisation in an honest, ethical and professional
way
Support a culture of integrity and professionalism
Understand and follow legislation, rules, policies, guidelines and
codes of conduct
Help others to understand their obligations to comply with
legislation, rules, policies, guidelines and codes of conduct
Recognise and report misconduct, illegal or inappropriate
behaviour
Report and manage apparent conflicts of interest
Take into account future aims and goals of the team/unit and
organisation when prioritising own and others’ work
Initiate, prioritise, consult on and develop team/unit goals,
strategies and plans
Anticipate and assess the impact of changes, such as government
policy/economic conditions, on team/unit objectives and initiate
appropriate responses
Ensure current work plans and activities support and are consistent
with organisational change initiatives
Evaluate achievements and adjust future plans accordingly
Perform basic research and analysis which others will use to inform
project directions
Understand project goals, steps to be undertaken and expected
outcomes
Prepare accurate documentation to support cost or resource
estimates
Participate and contribute to reviews of progress, outcomes and
future improvements
Identify and escalate any possible variance from project plans
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Occupation specific capability set (Skills Framework for the Information Age – SFIA)
Category and
Sub-Category
Level and Code
Level Descriptions
Strategy and
Architecture,
Information Strategy,
Information Analysis
Level 4 – INAN
Assesses the integrity of data from various sources (including, for
example, from sensors & measurement systems). Applies a variety of
analytical and presentational techniques, in consultation with experts if
appropriate, and with sensitivity to the limitations of the techniques.
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