Parking and Traffic: Gate 6 continues to be the best gate for guests traveling Northbound on I-435.
To access this gate, exit 63C from I-435 Northbound, stay to the right on the exit and follow signs for
“Stadium Drive/Sports Complex.”
The Kansas City Police Department has the authority to shut down various entry points or redirect
traffic at anytime to assist with traffic flow, as well as, ensure the safety of motorists around the
complex.
To help you to get parked and to your seat as efficiently as possible, we are utilizing some new
communication channels to alert fans coming to the Truman Sports Complex of any traffic delays
and/or road or gate closures. Please refer to the following resources for traffic conditions:
•
•
•
•
Parking Hotline: 816.920.4444; call anytime day of game to receive real time traffic conditions
from a member of the Chiefs traffic team
Listen to the pregame show on KCFX for traffic updates coming straight from Arrowhead.
Facebook: Become a Fan of the official Kansas City Chiefs Facebook page
www.facebook.com/kansascitychiefs to receive traffic and other updates on game day and
throughout the week
Twitter: Follow www.twitter.com/KC_Chiefs1, the official Twitter feed of the Kansas City Chiefs
for traffic updates while mobile or at home
Please note that the Kansas City Chiefs do not promote utilizing mobile devices while driving
Public Transportation to Chiefs Games: For your convenience, bus transportation is available to
Arrowhead on game days by Kincaid. Reservations are made online at www.kincaidcoach.com or via
phone at 913.441.6200.
Text Messaging: Text messaging is an additional line of communication on game day to report fan
conduct or stadium issues more clearly and confidentially. Text "CHIEFS" YOUR LOCATION AND
ISSUE TO 69050. Standard SMS rates do apply. You can text during the game, three hours prior to
kickoff and 30 minutes postgame.
45th Annual Toys for Tots Collection: The Kansas City Chiefs will once again host its annual Toys for
Tots collection along with members from the Marine Corps. This year’s drive will take place at the
stadium entry gates prior to kickoff of the Sunday, December 5th match-up against the Denver
Broncos. New and unwrapped toys for boys and girls up to age 13 will be collected by members of
the Marines’ 24th Regiment. Cash or check (made payable to “Toys for Tots”) donations will also be
accepted in lieu of a toy. A lasting Kansas City tradition, no NFL organization has had a partnership
with Toys for Tots longer than the Chiefs.
Game Tickets: Please click on the following link Season Ticket Sample to view an image of the 2010
Chiefs Season Ticket form. Please pay special attention to the notations regarding perforations and
barcodes. If by chance your barcode becomes detached from your ticket, please tape them back
together or you may have your ticket(s) reprinted on single game stock by contacting the ticket
office at 816.920.9400. To avoid delays getting into the stadium, please make sure that both ticket
and barcode are present.
Parking Hotline: We have introduced a new feature to provide Season Ticket Holders and guests
detailed parking information and resources to make parking on gameday hassle free. The Parking
Hotline will be opened three hours prior to kickoff until one hour post kickoff. To reach the hotline
please call 816.920.4444.
Entry into the Stadium: Please look at your tickets and identify the suggested gate to enter the
stadium. Entering through the right gate puts you in the closest proximity to your seating location.
Elevators: The New Arrowhead features a significant number of new elevators that are available for
guests to use.
South side:
Two elevators with access to the lower, plaza, club and sideline upper levels.
Two elevators with access to the plaza, club, sideline upper and horizon levels.
West & East side: Two elevators with access to the lower, club and endzone upper levels
North side:
Two elevators with access to lower, club and sideline upper level
Customer Relations: The Customer Relations team is here to assist you with anything you need to
make your gameday experience exceptional. Please don't hesitate to contact a member of the team
at 816.920.4237 or via email at [email protected].
• $1 off of a large bag of peanuts at any
permanent concession stand
• 10% off of a Chiefs jersey (excludes personalized
jerseys)
• 20% off Chiefs Cheerleader calendars
Each discount is valid one time per card.
Fans First: Fans First Booths are located throughout Arrowhead to answer your questions or address
any concerns. If you have a child with you, you can stop by and receive a special First Game
Certificate. In the event a child might become separated from their parent, wristbands with the
parent's seat location are also available at each Fans First Booth.
Fans may also register to participate in the Good Sport Program at any Fans First booth. With your
commitment to be a designated driver; you will receive a free soda at the concession stand.
Season Ticket Holder Fan Cards: Season ticket holders were provided with a personalized Fan Card
per ticket account in their season ticket package. Throughout the season, cardholders will enjoy
various discounts and promotions offered at concession and merchandise stands. These promotions
will be communicated prior to each game via the gameday bulletin. See above for this week’s special
deals.
Team Store: The new team store offers season ticket holders and other fans exclusive Kansas City
Chiefs merchandise available for purchase for fans of all ages. Six times bigger than the previous
team store, the Chiefs Team Store is open on gameday to ticketed guests to provide fans with a
comfortable shopping experience. The Team Store accepts all major credit cards, Chiefs gift cards
and cash for Chiefs fans' convenience. For your convenience we have established the following
holiday hours:
• Gamedays 3 ½ hours before kickoff until 90 minutes post game
• Monday through Friday: 10:00 AM-8:00 PM
• Christmas Eve and New Year’s Eve: 10:00 AM – 5:00 PM
• New Year’s Day: 9:00 AM – 7:00 PM
Fans can qualify for a 15% discount on non-gameday purchased with the donation of a winter coat
for the Don Bosco Center.
Fan Zone: Be sure to stop by the newly updated Chiefs Fan Zone. Located between the Hy-Vee Hot
Zone and the Founder's Plaza, the Fan Zone is open pre-game through kickoff and provides
entertainment for fans of all ages. Enjoy interactive booths, visits from Warpaint, Chiefs
Cheerleaders, the Chiefs Rumble, and KC Wolf plus unique photo opportunities and inflatable
activities.
Smoking Policy: New smoking areas have been designated in the New Arrowhead. Smoking is
prohibited in the seating bowl and all areas of the stadium except the designated areas listed below.
• At the top of the Field Level End Zone stairs behind sections 110 and 128
• Designated areas at the four corner entry gates, within the red boundaries, on street level only
• Sections of the Upper Sideline Level bars
• Press Level exterior walls
Special Messages: We receive many requests to have special messages placed on the Arrowvision
boards during Chiefs games. Whether it’s a birthday wish, anniversary mention or a soldier
returning from duty to enjoy a Chiefs game, we can now honor those requests! Messages will be
shown during halftime at every Chiefs game and it’s your chance to tell the Kingdom your special
shout out!
It’s simple to have your message displayed at Arrowhead. Here are a few pieces of information you
will need to know to have your message displayed proudly at Arrowhead during halftime of the
game of your choice.
•
•
•
•
•
•
All messages must be 100 characters in length or less.
All message requests must be submitted no less than four (4) days prior to the game you wish to
have you message displayed. For example, submit your request by Wednesday at 5:00 pm for
that Sunday ‘s game.
Messages must be emailed to [email protected]
A suggested donation of 10 dollars for this message can be made at www.returnthefavor.org or
by texting “RETURN” to 90999.
All messages are subject to the discretion of the Kansas City Chiefs.
Be sure to include your section and hometown so we know where you are from!
Space is limited so please submit your request and make your donation to the VFW.
Fan Guide: We encourage you to refer to your 2010 Chiefs Fan Guide to find helpful information on
stadium policies, Fan Code of Conduct, prohibited/ allowed items, tailgating, stadium maps, etc. You
can also view the Fan Guide by clicking Chiefs Fan Guide. Please remember that backpacks are a
prohibited item and cannot be allowed in the stadium. Bags/purses should be no larger than 8 ½" x
11" x 6". Should you have specific medical needs, please contact Chiefs Customer Relations at
816.920.4237 or [email protected].