Her Majesty’s Courts and Tribunals Service
Directorate: Change Directorate
Job Title: Business Support Manager x 2 vacancies
Pay Span or equivalent: Band C
These are permanent posts open to substantive Band C’s or on promotion.
2 x vacancies (London)
Background
The Tribunals Service and Her Majesty’s Court Service were integrated into a single Agency, Her
Majesty's Courts and Tribunals Service on 1 April 2011. Bringing these two organisations
together has removed duplication in management functions and increased the efficiency of the
administration, which has enabled HMCTS to reduce what it spends away from the front
line substantially.
Consequently, there are high expectations of all staff regardless of the job they do and high
performance is expected from everybody. The organisation is continuously adopting new or better
ways of working to ensure that it focuses on just that which is essential.
An effective courts and tribunals service is fundamental to our democracy, underpinning the rule of
law. This is a unique opportunity to support and enable a major transformation programme, designed
not just to give our courts and tribunals a sustainable and affordable future, but to further improve
how we deliver justice.
The “reform programme”, announced in 2014, will modernise the court estate, updating and replacing
its technology, speeding up and streamlining working practices, refurbishing buildings to reduce
maintenance costs and provide much improved services for service users, especially vulnerable
witnesses and victims. Effective staff engagement at this time of such significant change will be
critical to success; maintaining a positive and lasting connection between HMCTS management and
its staff.
Key purpose of the role
The successful candidate will provide support to a Programme/Portfolio Director within Change
Directorate promoting a quality service. With at least 1 staff member, they will be responsible for
filtering workload, including email and diary management, obtaining and collating information required
for directorate reporting, coordinating sub-department corporate activities and ensure the effective
flow of work between the component parts of the Directorate.
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They will also act as secretariat to a number of key forums chaired by the Programme/Portfolio
Director. They will have a track record of fostering and maintaining good relations with a wide range
of people.
Key responsibilities
Operational
management
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Team
leadership
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Accountability
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Daily management and upkeep of emails – ensuring circulation
across management team
Daily management of diary, including arranging workshops and
meetings as required
Act as gatekeeper and coordinator for requests for information
coming to the Programme/Portfolio Directors office.
Act as secretariat for the Programme/Portfolio Directors
Ensure any communications from other parts of HMCTS or MoJ
are delivered on time and in the appropriate manner.
Provide ad-hoc support as required to the Programme/Portfolio
Directors teams.
Collation of reports and management information
Manage an effective working relationship with the
Programme/Portfolio Director and the directorate’s senior
management team.
Foster and manage effective working relationships with a wide
range of colleagues and stakeholders demonstrating good team
working and communication skills.
Reporting to the Programme/Portfolio Director
Other duties
The post holder is required to work in a flexible way and undertake any other duties reasonably
requested by line management which are commensurate with the grade and level of responsibility of
this post.
Location of Post
2 x vacancies (London)
Key Civil Service Competencies
You will be required to provide evidence of the following key competencies at Level 3.
Leading and
Communicating
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Take opportunities to regularly communicate and interact with
staff, helping to clarify goals and activities and the links
between these and Departmental strategy
Recognise, respect and reward the contribution and
achievements of others
Communicate in a succinct, engaging manner and stand
ground when needed
Communicate using appropriate styles, methods and timing,
including digital channels, to maximise understanding and
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Collaborating and
Partnering
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Changing and
improving
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Delivering at Pace
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impact
Promote the work of the Department and play an active part in
supporting the Civil Service values and culture
Convey enthusiasm and energy about their work and
encourage others to do the same
Establish relationships with a range of stakeholders to support
delivery of business outcomes
Invest time to generate a common focus and genuine team
spirit
Actively seek input from a diverse range of people
Readily share resources to support higher priority work,
showing pragmatism and support for the shared goals of the
organisation
Deal with conflict in a prompt, calm and constructive manner
Encourage collaborative team working within own team and
across the department
Find ways to improve systems and structures to deliver with more
streamlined resources
Regularlu review procedures or systems with teams to identify
improvements and simplify pocessess and decision making
Be prepared to take managed risks, ensuring these are planned and
their impact assessed
Actively encourage ideas from a wide ranges of sources and
stakeholders and use these to inform own thinking
Be willing to meet the challenges of difficult or complex changes,
encouraging and supporting others to do the same
Prepare for and respond approciately to the range of possible effect
that change may have on own role/team
Successfully manage, support and stretch self and team to
deliver agreed goals and objectives
Show a positive approach in keeping their own and the team’s
efforts focused on the goals that really matter
Take responsibility for delivering expected outcomes on time
and to standard, giving credit to teams and individuals as
appropriate
Plan ahead but reassess workloads and priorities if situations
change or people are facing conflicting demands
Regularly monitor own and team’s work against milestones or
targets and act promptly to keep work on track and maintain
performance
Coach and support others to set and achieve challenging goals
for themselves
Flexible working options
HMCTS offers a flexible working system in many of its offices.
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Job Sharing and Reduced Hours
All applications for job sharing or reduced hours will be treated fairly and on a case by case basis in
accordance with the MoJ’s flexible working policy and equality policy.
Excess Fares and Relocation Allowances
This job is not eligible for relocation allowances but excess fares may be considered in accordance
with MoJs excess fares allowance policy
HMCTS offers a range of benefits
Annual Leave
Generous allowances for paid holiday starting at 23 days per year, and rising as your service increases. There
is also a scheme to allow qualifying staff to buy or sell up to three days leave each year. Additional paid time
off for public holidays and 1 privilege day. Leave for part-time and job share posts will be calculated on a prorata basis.
Pension
The Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension
that suits you best.
Training
HMCTS is committed to staff development and offers an extensive range of training and development
opportunities.
Support
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A range of ‘Family Friendly’ policies such as opportunities to work reduced hours or job share.
Access to flexible benefits such as salary sacrifice arrangements for childcare vouchers, and
voluntary benefits such as retail vouchers and discounts on a range of goods and services.
Paid paternity, adoption and maternity leave.
Free annual sight tests for employees who use computer screens.
Networks
The opportunity to join employee-run networks that have been established to provide advice and
support and to enable the views of employees from minority groups to be expressed direct to senior
management. There are currently networks for employees of minority ethnic origin, employees with
disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and
transgender employees.
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