CONFLICT
MANAGEMENT AND
TEAMWORK
Or “How to handle others” succesfully
CONTENT
CONFLICTS
TEAMWORK
• Definition
• Conflict cycle
• Simulation
• Strategies
• Definition
• Team roles
• Simulation
• Strategies
What conflicts have you experienced?
The conflict as a form of energy
The conflict cycle
Perception
Advocacy
Argument
ethics
SIMULATION
Handling conflict-potencial conversation
1. Setting appropriate atmosphere
2. Mutual analysis of tension points (no judgement of
positions)
3. Mutual solution seeking. All steps are made clear to
the parties.
4. Arriving at a solution. No rush. If needed go back to
2.
TEAMWORK
TEAM: A group of people united by a common purpose, conciously engaged in
mutual activities, having some form of organisation.
TEAM ROlES
Belbin suggested there are nine types of team participants.
Plants
Resource Investigators
Monitor Evaluators
Co-ordinators
Implementers
Completer Finishers
Teamworkers
Shapers
Specialist
SIMULATION
Teamwork longevity cycle
4
3.5
3
2.5
2
1.5
1
0.5
0
Category 1
SIMULATION
General Conditions:
• 5 min equals 1 day
• The Milk needs to be consumed packed – packaging is happening in
the factory.
• Every time a new day starts, you will hear the whistle blow.
• End consumer can only buy milk from the store, the supermarket or the
medium size store.
• The goal is that the end consumer can consume the packages of milk
QUESTIONS?
START!
The system we lived…
Family
Farmer
Cows
Milk
Transp
Factory
Packaging
provider
Store
Comm.
Depart.
Medium
size story
Cafeteria
Supermarket
Hospital
Teamwork
• Think of the system as a whole. Single competitive self-centered units
achieve less than well functioning organisations.
• Don’t be affraid to assume roles of seemingly small significance.
• Don’t be affraid to assume leadership if needed.
• As always, be proactive, well intentioned, kind.
TEAMS AND CONFLICTS
CONCLUSION
Additional resources:
Assertiveness theory
http://smallbusiness.chron.com/four-types-conflict-organizations-174.html
Complex Interpersonal Conflict Behaviour: Theoretical Frontiers, E.v.d.Fliert
“The Five Dysfunctions of a Team”