Leadership
MidwayUSA
Larry Potterfield, Founder and CEO
Leadership
• Leadership
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Vision
Values
Goals
Culture
Communication
Built a “Baldrige Hall of Fame” Leadership Team
Vision
To be the best run, most respected business in America,
for the benefit of our Customers.
Values
• Values
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Honesty
Integrity
Humility
Respect for Others
Teamwork
Positive Attitude
Accountability
Stewardship
Loyalty
Operation Concrete Values
Operation Concrete Values
Operation Concrete Values
Goals - Operational
• Goals - Operational
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Customer Satisfaction
Employee Satisfaction
Supplier/Partner Satisfaction
Shareholder Satisfaction
Long-Term Goals (examples)
• Long-Term Goals (examples)
• Set a 3-year goal to receive Baldrige 2009
• Set goal for highest score ever achieved for Baldrige
2015
• Total number of Customers
• Sales Volume
• Next Baldrige
Culture
• Culture
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“Purest Baldrige Colony on the Planet”
Culture of Continuous Improvement
Culture of Planning
Culture of Teamwork
Culture of Winning – we want to win, we plan to win,
we know we are going to win.
Communication
• Communication
• Postings, Postings, Postings!
• Meetings, Meetings, Meetings!
Strategic Planning
• Strategic Planning
• Breakout session will cover the details
• Continuous Improvement
Employee Satisfaction & Engagement (ES&E)
• Employee Satisfaction & Engagement (ES&E)
• Breakout session with Matt Fleming will cover the details
• Results – 85%
• Benefit – Semi-annual surveys are an eagerly anticipated event
MIDAS
• MIDAS
• Secret Weapon
• Midway’s Integrated Data Analysis System
Leadership
MidwayUSA
Larry Potterfield, Founder and CEO
Thank you!
Our best wishes to you in your pursuit of performance excellence!
For more information:
www.AmericaNeedsBaldrige.com
[email protected]