Chapter 1
The Manager’s Job
Types and Levels of
Managers
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Top-Level Managers (C-level)
Middle-Level Managers
First-level Managers
Functional and General Managers
Administrators
Entrepreneurs and Business Owners
Team Leaders
2
The Process of Management
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Managers use human, financial,
physical, and information resources
Planning (goals and plans)
Organizing and Staffing
Leading (includes setting a vision)
Controlling (measures performance
and makes adjustments)
3
17 Managerial Roles
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1.
2.
Planning
Strategic planner
Operational
planner
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3.
4.
5.
6.
7.
Organizing and
Staffing
Organizer
Liaison
Staffing
coordinator
Resource allocator
Task delegator
4
Leading (roles 8 through 15)
8.
9.
10.
11.
12.
Figurehead
Spokesperson
Negotiator
Motivator and
coach
Team builder
13.
14.
15.
Team player
Technical
problem solver
Entrepreneur
5
Controller Roles
16.
17.
Monitor
Disturbance handler
Role emphasis varies with
management level. For example,
executives engage in more
strategic planning.
6
Five Key Managerial Skills
1.
2.
3.
4.
5.
Technical (hard skills)
Interpersonal skill (human
relations)
Conceptual skill (big picture)
Diagnostic (investigate and solve
problems)
Political (acquire , retain power)
7
Manager as Integrator of Five
Mindsets
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Managing Self: reflective mindset
Managing Organizations: analytical
mindset
Managing Context: worldly mindset
Managing Change: action mindset
Managing Relationships:
collaborative mindset
8
How to Develop Management
Skills
1.
2.
3.
4.
5.
Conceptual knowledge
Knowledge demonstrated by
examples
Skill-development exercises
Feedback on skill utilization
Frequent practice including
adjustments based on feedback
9
Evolution of Management
Thought
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Classical approach (scientific,
administrative management)
Behavioral approach (people focus)
Quantitative approach
Systems perspective
Contingency approach (situational)
Information technology & beyond
10