Network Monitor
User Guide
3/22/2017
1
CONTENTS
Overview/Login……………………………………………………………………………… 3
Understanding What You See
MAIN DASHBOARD
Node Status Icons…………………………………………………………………… 4
Hovering For Quick Information…………………………………………………… 4
Summary Tab………………………………………………………………………………… 5
TPx Links ……………………………………………………………………………… 6
Current Node Issues………………………………………………………………… 6
All Nodes Listing……………………………………………………………………… 6
Last Events Log……………………………………………………………………… 7
Top 10 Nodes By Current Response Time……………………………………… 8
Top 10 Nodes By Average Response Time…………………………………… 8
Top 10 Nodes By Percent Packet Loss………………………………………… 9
Top 10 Interfaces By Percent Utilization………………………………………… 9
Top 10 Interfaces By Traffic………………………………………………………… 9
Top 10 Errors And Discards This Hour …………………………………………… 10
Top 10 Errors And Discards Today………………………………………………… 10
Events Tab…………………………………………………………………………………… 10
Network Wide Tab ………………………………………………………………………… 11
Availability, Total Bytes Transferred, Response Time
Reports Tab………………………………………………………………………………… 11
DRILLING INTO
THE DETAILS
Interface Reports, Node Reports
Customer Node Details…………………………………………………………………… 12
Average Response Time And Packet Loss, Customer Node Details
All IP Addresses On The Node, Network Latency & Packet Loss,
Traffic And Percent Utilization Of Each Interface, Availability Statistics
Interface Details View……………………………………………………………………… 13
Percent Utilization (Receive and Transmit), Interface Errors &
Discards Table , Maximum Traffic Today, Event Summary for
this Interface, Percent Utilization, Errors & Discards
Interface Charts ……………………………………………………………………… 14
Min/Max/Average Bandwidth……………………………………………………… 15
Total Bytes Transferred……………………………………………………………… 16
Min/Max/Average Packets………………………………………………………… 17
2
OVERVIEW
Network Monitor is a TPx web-based tool that gives you the ability to easily detect,
diagnose and resolve network issues – before outages occur. You can use it to get
both enterprise-wide and individual interface insights that enable you to effectively and
clearly manage all network events to keep your business communicating smoothly.
Accessing and Logging into Network Monitor
Logging in is simple. Go to networkmonitor.TPx.com and enter the user name and
password you received from TPx.
When you first begin using Network Monitor you will receive a unique, randomly
generated password from TPx via mail. You will probably want to change it to
something easier for you to use. You will find the “Change Password” tab on the
Network Monitor Home Page.
HOME
Summary
Events
Network Wide
Reports
Change Password
Logout
ItCustomer
is critically
important
to ensure that you remember your password. In
Summary
Home
order to protect your account security, TPx does not keep any record of your
password.
they
HELP andTop
10will
Nodes by Cu
TPx LinksIf you forget it, you’ll have to call in to TPx Technical Support
mailCustomer
you a website
new temporary
password.
for support and escalation
contacts, user guides, portal access and more
NODE
TPx portals links
Submit a trouble ticket
133716 - 1862 E Hamm
Contact us
133716 - 1334 W Olive
Escalation support resources
133716 - Yuba City - A
133716 - 3416 Dale Rd
Current Node Issues
HELP
All Nodes
HELP
133716 - 2650 Mt Vern
133716 - 900 Real Rd
133716 - Banning - Ad
BY SITE
Bakersfield - 2650 Mt Vernon
Bakersfield - 900 Real Rd
Banning
133716 - Oceanside - A
133716 - Murrieta - Ad
133716 - 23501 El Toro
3
UNDERSTANDING WHAT YOU SEE
Node Status Icons
You can quickly see the status of every node in Network Monitor’s different views
without reading the details. These clear visual icons are used consistently throughout
Network Monitor.
Status Indication
Node or interface is up
Node or interface is down
Node is in a warning state (dropped packets or down interface)
Critical
Shutdown
Unreachable
Node or interface is unmanaged
Could not poll
Monitoring disabled
Node rebooted
Hovering Over a Node for Quick Information
If you hover your pointer over a specific node or interface object anywhere in Network
Monitor, you’ll call up a quick tool tip message that gives you highlights about top level
status and node characteristics. Clicking on the node drills down to more detailed
information, which will be described in specific Customer Guide sections.
4
SUMMARY TAB
This is where you’ll spend most of your time on Network Monitor. It’s a single page
at-a-glance display that gives you immediate access to all the critical information you
need to monitor your network’s performance. Here’s what you’ll see:
5
HOME
TPx Links
Summary
Events
Network Wide
Reports
Change Password
Logout
Find links to online resources you can use to find additional information, guidance
or quick trouble resolution from TPx. You’ll get one-click access to key forms and
Customer
Summary Home
contacts you can use to quickly resolve any issue.
TPx Links
Top
HELP
Customer website for support and escalation contacts, user guides, portal access and more
NOD
TPx portals links
Submit a trouble ticket
Contact us
Escalation support resources
Current Node Issues
Current Node Issues
HELP
This is the chart you’ll probably check first when you use Network Monitor. It is a
current snapshot of all ongoing problems on nodes in your network. You can click on
each highlighted issue to drill down for more content. It will show any warning, critical
HELP
All Nodes
or BY
down
SITEalarms in your network, including problems with availability, response time
and packet loss.
Bakersfield - 2650 Mt Vernon
Bakersfield - 900 Real Rd
Banning
Lake Forest
Merced
Modesto
Murrieta
Oceanside
Stockton
Yuba City
Top
NOD
All Nodes Listing
Every node that Network Monitor tracks can be easily accessed from this tool. It
shows
entire network in a clear hierarchical tree organized by site that lets HELP
you
Last your
Events
LASTexpand
7 DAYS listings to drill down to the individual node you want to look at.
easily
2/23/2013 4:26 PM
TP RROC Reset: Node 133716 - 900 Real Rd - 924 is Up.
2/23/2013 3:57 PM
TP RROC - Node 133716 - 900 Real Rd - 924 has rebooted at Saturday,
February 23, 2013 3:45 PM.
2/23/2013 3:57 PM
133716 - 900 Real Rd - 924 rebooted at 2/23/2013 3:45:00 PM
2/23/2013 3:55 PM
133716 - 900 Real Rd - 924 is responding again. Response time is 22
milliseconds
2/23/2013 1:17 PM
TP RROC Alert: Node 133716 - 900 Real Rd - 924 is Down.
Top
2/23/2013 1:11 PM
133716 - 900 Real Rd - 924 has stopped responding (Request Timed
Out)
NOD
2/23/2013 12:59 PM
133716 - 900 Real Rd - 924 is responding again. Response time is 22
milliseconds
2/23/2013 12:55 PM
133716 - 900 Real Rd - 924 has stopped responding (Request Timed
Out)
2/23/2013 2:42 AM
133716 - 1862 E Hammer Ln - Adtran 908 is responding again.
Response time is 33 milliseconds
Top
6
NOD
Last Events
This section is a running, up-to-date log of all events for every device on your network,
with the most current first. It gives you a seven day listing of all your monitoring and
platform events. As with any other Network Monitor section, you can hover or click on
specific events for detailed information.
7
Top 10 Nodes by Current Response Time
At-a-glance tracking of the ten nodes in your network that Network Monitor reports as
having the highest current response time performance.
Top 10 Nodes by Average Response Time
At-a-glance tracking of the ten nodes in your network that Network Monitor reports as
having the highest average response time performance.
8
Top 10 Nodes by Percentage Packet Loss
At-a-glance tracking of the ten nodes in your network that Network Monitor reports as
having the greatest percentage of packet loss.
Top 10 Interfaces by Percent Utilization
At-a-glance tracking of the busiest interfaces in your network.
Top 10 Interfaces by Traffic
At-a-glance tracking of the ten interfaces in your network that are using the most
bandwidth in their receive/transmit activity. Interface descriptions are shown (if available)
and the unit of measures used are Megabits (Mbps), Kilobits (Kbps) or Bits (bps).
9
responding (Request Timed
g again. Response time is 22
responding (Request Timed
g again. Response time is 22
responding (Request Timed
Rd - Adtran 834 NTU has been
Rd - Adtran 834 NTU has been
al Rd - 924 is Up.
133716 - 900 Real Rd - 924
ppp 1
9.098 kbps 6.923 kbps
133716 - 900 Real Rd - 924
t1 0/1: DS1 Driver (Falc56) - t1 0/1
9.098 kbps 6.905 kbps
133716 - Banning - Adtran 908
ppp 1
4.917 kbps 4.321 kbps
133716 - Banning - Adtran 908
t1 0/1: DS1 Driver (QuadFalc56) - t1
0/1
4.917 kbps 4.302 kbps
133716 - Oceanside - Adtran
ppp 1
3.54 kbps 3.08 kbps
92410 Errors & Discards This Hour
Top
133716 - Oceanside - Adtran
t1 0/1: that
DS1 Driver
- t1 0/1
3.54 kbps
3.061
At-a-glance
tracking of the interfaces
have(Falc56)
generated
the most
receive
andkbps
924
transmit errors and discards occurring over the current hour.
Top 10 Errors & Discards This Hour
NODE
INTERFACE
RECEIVE
ERRORS
HELP
RECEIVE
DISCARDS
TRANSMIT
ERRORS
TRANSMIT
DISCARDS
g again. Response time is 23
Top 10 Errors & Discards Today
At-a-glance tracking of the interfaces that have generated the most receive and
transmit errors and discards occurring over the present day.
responding (Request Timed
g again. Response time is 23
responding (Request Timed
g again. Response time is 24
responding (Request Timed
g again. Response time is 22
Rd - 924 is Down.
responding (Request Timed
Top 10 Errors & Discards Today
NODE
INTERFACE
HELP
RECEIVE
ERRORS
RECEIVE TRANSMIT TRANSMIT
DISCARDS ERRORS
DISCARDS
133716 - Yuba City Adtran 908
t1 0/1: DS1 Driver (Falc56) - 2,506
t1 0/1
errors
0
discards
0 errors
0
discards
Adtran 908
t1 0/1: DS1 Driver
(QuadFalc56) - t1 0/1
0
discards
0 errors
0
discards
133716 - 2650 Mt
Vernon Ave - 924
t1 0/1: DS1 Driver (Falc56) 2 errors
t1 0/1
0
discards
0 errors
0
discards
133716 - 900 Real Rd 924
t1 0/1: DS1 Driver (Falc56) 1 errors
t1 0/1
0
discards
0 errors
0
discards
133716 - Oceanside Adtran 924
t1 0/1: DS1 Driver (Falc56) 1 errors
t1 0/1
0
discards
0 errors
0
discards
EVENTS
TAB
133716 - Banning
-
47 errors
This screen lets you sort and view network events by specific parameters. You can filter
133716 - 3416 Dale Rd t1 0/1: DS1 Driver (Falc56) 0
0
14 errors
0 errors
devices
type and
time period.
908 by network object or
t1type
0/1 and you can filter events bydiscards
discards
al Rd - 924 is Up.
g again. Response time is 24
nding again. Response time is
ped responding (Request
Rd - 924 is Down.
responding (Request Timed
Core 2012.2.1, IPAM 3.1, NCM 7.1.1, NPM 10.4.1, NTA 3.10.0, IVIM 1.5.0, VNQM 4.0.1 © 1995-2012 All Rights Reserved
10
NETWORK WIDE TAB
The Network Wide tool provides three high-level views of overall network performance
that you can customize by date range to display trends and results:
• Network-Wide Availability
• Network-Wide Total Bytes Transferred – All Interfaces on All Nodes
• Network-Wide Response Time
REPORTS TAB
This tab gives you detailed pre-defined reports that customers regularly use to
understand and manage their network.
• Interface Reports
oAvailability
oHistorical Traffic Reports
• Node Reports
oEvents
oAvailability
oDaily Node Availability
11
DRILLING INTO THE DETAILS
Customer Node Details
Click on a node listing anywhere in Network Monitor and you will get in-depth
technical performance data that you can use to quickly resolve problems and
effectively manage your network.
• Average Response Time and Packet Loss
• Customer Node Details
• All IP Addresses on the Node
• Network Latency & Packet Loss
• Traffic and Percent Utilization of Each Interface
(clicking on individual interfaces opens up the next level of drill down)
• Availability Statistics (predetermined date ranges).
12
Interface Details View
When you click on an interface listing anywhere in Network Monitor, you’re taken
to a comprehensive series of charts and tools that you can use to understand and
proactively manage your network down to a device level.
13
Receive
Transmit
Interface Bandwidth
1.536 Mbps
1.536 Mbps
Current Traffic
38.302 kbps
81.815 kbps
Percent Utilization
2%
5%
Packets per Second
36.0 pps
ThereAverage
is a wealth
of detail
find:
Packet
Size available in this tool. You’ll132
bytes
Percent Utilization (Receive and Transmit)
MTU
Interface Details
Configured Interface Speed
List of
Interface
Charts
Counter
64 Support
44.0 pps
232 bytes
1.5 kbytes
1.536 Mbps
No
Drill down to the details by time period.
List of Interface Charts
HELP
Today
Average bps
Min/Max Average bps
Percent Utilization
Min/Max Average Percent Utilization
Total Bytes Transferred
Average Packets per second
Total Packets Transferred
Interface Errors
Interface Discards
Last 7 Days
Average bps
Min/Max Average bps
Percent Utilization
Min/Max Average Percent Utilization
Total Bytes Transferred
Average Packets per second
Total Packets Transferred
Interface Errors
Interface Discards
Last 30 Days
Average bps
Min/Max Average bps
Percent Utilization
Min/Max Average Percent Utilization
Total Bytes Transferred
Average Packets per second
Total Packets Transferred
Interface Errors
Interface Discards
14
Interface Errors & Discards Table
Maximum Traffic Today
Both receive and transmit, showing both the amount and time of day it occurred.
Event Summary for this Interface
A log of the current day’s activity
Min/Max/Average Bandwidth
Charts minimum, maximum and average bits per second transmitted and received
over the selected interface over a custom period of time. Hovering your cursor
over any point on the timeline calls up specific granular detail about the interface’s
performance.
15
Percent Utilization
A chart of the selected interface’s receive and transmit utilization, with customizable
time frames.
Errors & Discards
Total Bytes Transferred
You can customize the chart’s time frame. Hovering your cursor over any point on the
timeline calls up detailed information.
16
Min/Max/Average Packets
Charts minimum, maximum and average packets per second transmitted and
received over the selected interface over a custom period of time. Hovering your
cursor over any point on the timeline calls up detailed information.
17