Current refund terms and conditions for international matches
New Zealand Cricket will refund a portion of ticket price based on the
following terms and conditions:
ONE DAY INTERNATIONALS

If less than a total of 25 overs are completed, a 100% refund (less any applicable stadium & ticket levies) will
apply

If more than a total of 25 overs but fewer than 50 overs, with no result, a 50% refund will apply (less any
applicable stadium levies)

If a total of 50 or more overs are played with no result, no refund

A result - 20 overs minimum per side or a result achieved earlier - no refund
TWENTY 20s

If less than a total of 5 overs are completed – 100% refund (less any applicable stadium & ticket levies) will
apply

If more than a total of 5 overs but fewer than 15 overs are completed, with no result, a 50% refund (less any
applicable stadium levies) will apply

More than a total of 15 overs with no result – no refund

A result – 5 overs per side minimum or a result achieved earlier – no refund

The ticket for the game that is not completed must be received by the ticket agency from where it was purchased
or by Ticketek New Zealand Limited ('Ticketek'), PO Box 6334, Wellington, within 30 days of the date the
game was scheduled to be played.
TEST MATCHES
Day Ticket
A ticket to any one specific day of a Test match may be eligible for a refund (less any stadium & ticket levies)
under the following circumstances:
1.
If less than ten (10) overs are played and a result (win or draw) does not occur, 100% refund will apply
2.
If more than ten (10) overs but less than thirty (30) overs are played and a result (win or draw) does not occur, a
50% refund will apply.
Match Pass
A Test Match Pass may be eligible for a refund (less any stadium & ticket levies) under the following
circumstances:
1.
If the match finishes in under three (3) days a refund of two days based on a pro rata basis will apply
2.
If no play is possible on any of the first three days, a refund based on a pro rata basis will apply.
3.
If less than twenty five (25) overs are played on any of the first three days, a refund of 50% on a pro rata basis
will apply to that day.
Cricket Refund Address:
Ticketek New Zealand Limited ('Ticketek')
PO Box 6334
Wellington
Any tickets received by the ticket agency or by Ticketek outside the period specified above will not be eligible
for any refund and no responsibility will be accepted by Ticketek or NZC in respect of such applications for
refund.