EMBA Program
Managing Remote
Teams
Managing Remote Teams
Communication
Costs
Culture
But First, Some Context
• 10 years as an Applications Engineer
• 7 years leading engineering firm
• Since acquisition:
– multi-location department mgr
– EMBA program
– business unit director
Managing Remote Teams
Communication
Costs
Culture
Clearly Communicate
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Expectations
Intent
Values
Rules
• In Person
• By Phone
• In Writing
Recruit, Train & Promote for Skills, both
Personal & Professional
Managing Remote Teams
Communication
Costs
Culture
Calculate Costs
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Time
Travel
Lost productivity
Redundant or additional
– Support staff
– Communication/computing
– Rent
Managing Remote Teams
Communication
Costs
Culture
Consider Culture
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There will be one
Influence it
Others will have influence too
Establish parallel lines of influence
Be Fearlessly Curious
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Don’t Assume
Ask Hard Questions
Listen Intently
Always Answer Honestly
Don’t Expect to be Heard the First Time
Can You See What’s Below the Surface?
What would you like to talk about?