www.K2.com
HOW TO ADOPT AN IT DIGITAL
STRATEGY THAT WILL KEEP
EVERYBODY HAPPY
DELIVERING SOLUTIONS THAT BENEFIT BOTH YOUR STAFF
AND YOUR CLIENTS IS POSSIBLE WITH THE RIGHT TOOLS
AND THE RIGHT STRATEGY.
2 HOW TO ADOPT AN IT DIGITAL STRATEGY THAT WILL KEEP EVERYBODY HAPPY
HOW TO ADOPT AN IT
DIGITAL STRATEGY THAT WILL
KEEP EVERYBODY HAPPY
DELIVERING SOLUTIONS THAT BENEFIT BOTH YOUR STAFF
AND YOUR CLIENTS IS POSSIBLE WITH THE RIGHT TOOLS
AND THE RIGHT STRATEGY.
CHALLENGES:
As an IT manager, you know that your law firm needs to adopt an agile service
delivery model that will help the firm retain its competitive advantage. However,
finding a solution that will benefit both staff and clients, provide enough business
value to justify with senior management, and keep the data secure enough to
satisfy you and the rest of IT, is no easy feat.
Our paper-based processes were extremely inefficient,
and caused many delays, involved unnecessary
parties and were frustrating for many of our fee
earners in not being able to serve their clients while
they were waiting for the process to complete.
Andy Jurczyk. CIO, SNR
Dentons K2 Case Study
2 HOW TO ADOPT AN IT DIGITAL STRATEGY THAT WILL KEEP EVERYBODY HAPPY
SOLUTIONS:
While a system like this may seem like an impossible dream, low-code
business app platforms are gaining popularity within many industries,
including legal. A recent Forrester report, “New Development Platforms
Emerge For Customer-Facing Applications” discusses how many companies
are choosing low-code platforms over traditional hand-coded development
platforms due to the speed with which low-code applications can be
assembled, deployed and tested.
According to the report, more and more organizations are finding that
traditional programming platforms simply cannot keep up with the “short
schedules and rapid change cycles” that today’s applications bring.
Business app platforms make it possible to quickly build customizable
business apps that meet client-facing and operational business needs, such
as case management, new matter intake, client onboarding, expense claims
and billing. The ability to address both external and internal legal needs
makes these systems easy to justify with senior management, while the speed
at which business apps can built and deployed places less strain on IT and
developers alike.
WHAT DIFFERENCE CAN THE RIGHT BUSINESS
APPLICATION MAKE?
Enterprise workflows and out-of-box integration with many different line-ofbusiness systems make it possible to bring disparate information into a single
interface and deliver that information to the right parties, at the right time,
through enterprise workflows that span people, systems, departments and
even organizations.
3 HOW TO ADOPT AN IT DIGITAL STRATEGY THAT WILL KEEP EVERYBODY HAPPY
By leveraging the K2 platform, we’re able to
deliver solutions more quickly and less expensively
to our clients. The new business intake solution
automates the entire client matter onboarding
process. With our solution, less time is spent
filling out forms, matters are able to be opened
more quickly in the financial systems, and then
work for the firms’ clients can begin sooner.
Steve Held, Clarity Consulting
Dentons K2 Case Study
4 HOW TO ADOPT AN IT DIGITAL STRATEGY THAT WILL KEEP EVERYBODY HAPPY
2
K2 has put together a checklist to guide you through the key
capabilities of the latest business applications:
DATA SECURITY
One of the biggest challenges IT departments face when creating
solutions to help manage information is making sure the data remains
secure. This is especially important in legal firms, where much of the
information is confidential. The most secure business applications will
provide a conduit to data in its existing location rather than store the
information within the application.
INTEGRATION
Integration with line-of-business systems is critical when automating
legal processes because processes frequently span multiple
departments or require information stored in disparate systems or
sites.
INFORMATION SHARING
Workflow capabilities can now transform collaboration between clients
and attorneys, delivering the right information, to the right parties, at
the right time. Information can be delivered to more than one person
for approval at the same time or sent back to someone for rework if
the necessary approvals, signatures or details have not been acquired.
Digitized document management also reduces the risk of errors or
missing documents.
5 HOW TO ADOPT AN IT DIGITAL STRATEGY THAT WILL KEEP EVERYBODY HAPPY
MOBILE ACCESS
In today’s world, clients expect to use their mobile devices and
tablets in any situation. A responsive design gives users a consistent
experience irrespective of device or screen size. And integration with
email clients makes it easy for clients and attorneys alike to access and
approve critical information anytime, anywhere.
REUSABLE BUILDING BLOCKS
When building an application to address a need within your law firm,
reusable components can dramatically speed up the development
process. These reusable components can include workflows, forms and
data integration points. Reuse across multiple applications means that
you can build each application faster than the previous one. At some
law firms, the IT department will build foundational workflows that the
business teams can then modify and customize into apps.
EXTENSIBILITY
While low-code apps can save developers a great deal of time that
they would otherwise have to put into hand coding, many developers
value the option of customizing an application beyond its out-of-box
potential. While many legal needs can be solved with out-of-box
functionality, customization can mean optimizing areas of specialism or
localized practices.
Finding a solution that will benefit both staff and clients, provide a robust business
case for senior management, and keep the data secure enough to reassure
both the firm and its clients is not easy, but business applications are rising to
the challenge. Business apps provide a way to automate legal processes across
your firm, customize workflows and interfaces to meet localized needs, and keep
information secure in its system of record.
6 HOW TO ADOPT AN IT DIGITAL STRATEGY THAT WILL KEEP EVERYBODY HAPPY
One of the advantages we see by delivering our
new business intake solution on the K2 platform
is that we’re not delivering just a point solution
to address new business intake. Our clients also
have a BPM platform they can leverage for all
of their future business process needs. In the
future, firms then can take advantage of the K2
platform to build out other process uses, such as
business outtake, lateral hire recruiting, employee
onboarding, expense reimbursements.
Steve Held, Clarity Consulting
Dentons K2 Case Study
7 HOW TO ADOPT AN IT DIGITAL STRATEGY THAT WILL KEEP EVERYBODY HAPPY
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Read about one firm that has adopted anIT strategy
that pleases all its stakeholders by downloading:
DENTONS CASE STUDY
WATCH THE CASE STUDY NOW