BIN REPLACEMENT LEVY
Pikitup Vision: “to be the leading integrated waste management company in Africa”
Background

Pikitup announced the implementation of 2012/13 Council approved tariffs
relating to bin replacement levy with effect from 1st of February 2013


The tariff is to be charged for the replacement of , lost or damaged bins

The trend is not sustainable and this money could have been spent on service
delivery than replacement of lost, stolen or damaged bins

Also some residents are using bins for purposes other than refuse
containerisation , in some cases people use bins to store or transport goods

Residents and customers have also been reminded that wheelie bins remain
the property of Pikitup and that they may not be used for any purpose other
than waste containerisation.
In the 2011-2012 financial year alone, Pikitup replaced about 8 500 wheelie
bins at a cost of about R3 million
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Bin Management

It is a contravention of the City’s Waste By-Laws to utilise a Pikitup wheelie bin
for any purpose other than the refuse containerization, and at non-designated
premises

Pikitup will issue the first receptacle free and thereafter, a replacement fee for
a stolen or damaged bin shall be applicable in accordance with applicable tariff
rates

Pikitup will replace any receptacle damaged whilst carrying out its normal
duties or which becomes faulty through wear and tear provided that the
receptacle has been used for a period of more than five years

Communities are urged to actively assist to curb the theft of bins through
active citizenry by participating in Community based planning initiatives, Civic
education and awareness campaigns as well as targeted citizen partnerships
and engagements
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Bin Replacement Fee/Levy

In accordance with the approved 2012/13 tariff , a fee of R385 (excl. VAT) is
applicable for the replacement of:
 stolen bins; or
 damaged bins (provided that the receptacle has not been used for a
period of more than five years)

The Bin Replacement fees is payable upfront prior to a replacement bin
being issued to a resident

Payments should be made at the nearest walk-in-centre and not through a
commercial bank or electronic fund transfer (EFT) system

Proof of payment, which must also indicate the ratepayer’s account number,
must be faxed to 086 677 6682 or (011) 712-5322.

Should residents have any further queries, they can contact Joburg Connect
on 0860 56 28 74 or (011) 375-5555.
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Reporting any misuse of
bins

Customers need to take all precautionary measures to safe-guard their
bins.

It is also advised that customers participate in ward / street initiatives and
engage Ward Based JMPD officers.

Customers may also report any suspicious movements to the JMPD at
(011) 375-5911
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Old Process for Replacement
Log a call or query
with Call Centre
Create trouble ticket
with Ref. No.
Obtain Affidavit from
Police Station and
include Ref. No in
the affidavit
Submit trouble ticket
and affidavit to the
relevant depot
Deliver bin to client
Contact client to
check availability
Prepare
documentation for
delivery of bin
Assess damage and
compile report
Client
Call Centre
Pikitup
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New Process for Replacement
– replaced by Customer
Log a call or query
with Call Centre
Deliver bin to client
Create trouble ticket
with Ref. No.
Contact client to
check availability
Make a payment at
the nearest walk-in
centre
Email or fax proof of
payment to Pikitup
Customer Services
Prepare
documentation for
delivery of bin
Print, scan and email
proof of payment,
customer’s state of
account and trouble
ticket to relevant
depot
Client
Call Centre
Pikitup
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New Process for Replacement
– if damaged by Pikitup
Log a call or query
with Call Centre
Create trouble
ticket with Ref. No.
Obtain affidavit
which must include
the Ref. No. Truck
Reg. No. Day and
time of incident
Prepare
documentation
for delivery of bin
Make a decision to
replace bin based
on incident report
Submit incident
report to Regional
Manager
Contact client to
check availability
Deliver bin to
client
Submit affidavit to
the relevant depot
Assess damage
and compile report
Client
CoJ Call Centre
Pikitup
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Thank You
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