Guest Service Agents
Hotel Zed - Victoria, Kelowna
Hotel Zed is currently looking for Guest Service Agents to join our dynamic, totally unique and fun-loving
team. At Hotel Zed we care about our staff. Sure, a lot of places say they care about their staff. Here’s
how we show it:

Two scholarship programs; one for you and one for your family

Two free room nights a year at any of our properties

Monthly bonuses and a yearly bonus

Medical Services Plan (MSP)

Hotel Zed Benefit Plan, including Extended Health, Dental and more

Employee Family Assistance Program

Peer Recognition Program
All this and we were ranked one of the Best Places to Work for in B.C. You should apply right now.
Here’s what we are looking for:

Our Guest Service Agents KNOW they are the first impression our guests will experience and do
everything they can with a friendly welcome and efficient registration to start things off right. They
support and assist our guests with any needs they might have during their stay.

Our Guest Service Agents work in a fast-paced lobby and face new challenges every day, while
carrying out duties that include: welcoming and registering guests, making and modifying
reservations, maintaining and stocking the lobby, and continuously communicating room
information to other team members.

Our Guest Service Agents have a positive and upbeat attitude, a sense of humour and really care
about our guests and each other. They multi-task all the time, are detail-oriented and are
excellent problem solvers.

Our Guest Service Agents are important members of our team; they leave positive, lasting
impressions with our guests, and are a big part of what makes Hotel Zed one of the best places
to work in B.C.
At Hotel Zed, our family-owned business is run by incorporating family values and putting a big emphasis
on the importance of supporting the success, health, and happiness of our most important asset; our
people. We welcome you to our family with open arms and look forward to having the opportunity to have
you be a large contributor to our success, and for us to be a large contributor towards yours.
Key Knowledge, Skills, Experience & Physical Requirements:

Degree, diploma, or experience in Hotel Management, Tourism or Hospitality an asset

Able to multi-task and work well under pressure

Able to use computers and communication equipment

Able to stand for long periods of time and stay alert

Strong command of written and spoken English

Demonstrated ability to be outgoing, open, and really enjoy providing service to the public

A healthy sense of humour and a can-do attitude
APPLY NOW!
Victoria – Contact Marc Paradis, [email protected]
Kelowna – Contact Mel Atkins, [email protected]