Aamir Alim
Email: [email protected]
Contact no: +97150 2068626
CAREER OBJECTIVE
Over 8 years of cross cultural experience in the areas of account management / project management / marketing / pre-sales
/ trainings / presentations & relationship building. A well-seasoned account service manager with experience in the
insurance and banking industry within the region, seeking a challenging role with a growth oriented organization to chart an
exponential performance based growth path.
KEY SKILLS
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Corporate Sales, Marketing, Client Servicing, Event Management, Financial Packages for Corporate & Retail Client
Administrative Mgmt, Policies & Procedures, Account management, Presentation Skills
Excellent Leadership, Team building & Management, Analytical, Interpersonal & Communication Skills
Ability to blend creative and administrative abilities to achieve outstanding results for clients
Outgoing personality, with top quality customer service and listening skills
Web Designing (Adobe Photoshop), MS Office (Microsoft Word, MS Excel, MS PowerPoint)
EXPERIENCE
Chedid & Associates
March 2015 – Sep 2015
Employee Benefits Medical – Supervisor
Currently heading the medical employee benefits team for one of the leading Re-insurers of ME & Africa with
key significant clients across the region.
Key Responsibilities:
 Managing and leading a start-up team while ensuring as a leader to empower employees by encouraging them to offer
ideas about decisions that affect them.
 Negotiating effectively to streamline the decision-making process, as well as solve problems for the best interest of
everyone involved.
 Plan and oversee incorporation of insurance program into bookkeeping system of company.
 Develop marketing strategies to compete with other individuals or companies who sell insurance.
 Able to prioritise tasks and workloads in order of importance.
 Explain features, advantages and disadvantages of various policies to promote sale of insurance plans.
 Responsible for the initial project / plan set-up, report creation as well as client presentations.
 Customize programs / products to suit SME & Large corporates, often covering a variety of risks.
 Attend meetings, seminars and programs to learn about new products and services, learn new skills, and receive technical
assistance in developing new accounts.
 Ensuring all administrative and IT records are entered and updated correctly and providing management with weekly and
monthly reporting.
 Mentoring and training up junior and new staff
 Able to speak to both decision-makers and junior staff in a tactful and sensitive manner
Aamir Alim
Email: [email protected]
Aetna International (AGB)
Contact no: +97150 2068626
November 2009-February 2015 (5 Years & 3 Months)
Sr Account Service Consultant
Managing sales territories worth $9 million annual revenue
Key Responsibilities:
 Liaising with a host of corporate and retail clients, to ensure optimal levels of service and long term business relations.
Ensured clear communication pertaining to service terms and conditions, assuring confidentiality, and following up on any
complaints to prevent escalations and legal implications.
 Monitoring business from our top contributing partner Executive Healthcare Solutions Limited who is currently holding
nearly 30% of AGB’s revenue/membership.
 Cross-selling and up-selling relevant products to various clients in allocated portfolio to maximize revenue potential.
 SPOC for Cross-sell opportunities / products
 Ensuring appropriate strategies are implemented and operational modalities are adhered to.
 Resolving customer/member/broker problems, inquiries or any relevant issues that comes up on a day to day basis.
 Facilitating training to explain new policies, systems, insurance programs and processes to agents, thereby ensuring
proper match of insurance policies with clients by offering the best rate and coverage. Conducting training programs and
presentations at clients corporate venues as well as In-house
 Formulated, executed and monitored client-servicing strategies based on market intelligence of competitors, while keeping
the upper management updated about developments.
 Ensuring customer profile and requirements are updated to deliver optimum levels of service.
 Interacting with clients to understand their requirements better, submitting requirements to management/ upgrading
service based on the same.
 Monitoring on-going basis the portfolio assigned and reports accordingly (Sales force, Weekly Report, Lapse Report,
Renewal Status Report, At Risk report and any other report that might be incorporated relating to the same)
 Supporting Compliance Team by maintaining updated documents of the portfolio such as Broker Agreements, HAAD
License, Trade License, Certificate of Renewal – Ministry of Economy
AIG Alico
August 2008 – September 2009 (1 Year & 1 Month)
Client Servicing Officer
Key Accounts:
 Stu Williamson Photography
 Baker Hughes
 Jal Hotels
 Ministry of External Affairs
 Air Arabia
 Norwegian Embassy
 Pearl Dubai
 Octopus Advertising
Key Responsibilities:
 Planned, directed, and coordinated activities of different projects to ensure that goals/objectives of projects were
accomplished within prescribed time frames and budget.
 Recommend improvements in products, packaging, shipping, service, or billing methods and procedures in order to
prevent future problems.
 Liaising with agents and policyholders to ensure smooth execution of the paperwork related to insurance such as
enrolments, changes and renewals to existing policies.
Aamir Alim
Email: [email protected]
Contact no: +97150 2068626
 Performing basic company credibility check by researching /obtaining data about their financial resources and needs, the
physical condition of the person or property to be insured before approving or processing insurance policies.
 Reviewing and approving insurance policy terms and documentation in order to determine whether a particular loss is
covered by insurance and there by determine charges for services requested and arrange for deposits or payments.
 Attending meetings, seminars and programs to learn about new products and services, skills, and receive technical
assistance in developing new accounts.
June 2007 –May 2008 (11 Months)
ABN AMRO Bank
Customer Support Officer
Key Responsibilities:
 Interacted with more than 120 customers by telephone in order to provide information about products and services, to take
orders or cancel accounts and cater to complaints or inquiries about credit cards, personal bank accounts and loans.
 Constantly networked and marketed all bank products and services such as credit cards, cash drafts and insurance along
with working on all banks applications to achieve the set sales target.
 Cross sold products and followed up on referral business to expand client base. Determined charges for services
requested, collect deposits or payments, and / or arrange for billing.
 Resolved customers' service or billing complaints by performing required action and ensuring that appropriate changes
are made to resolve issues faced by them.
 Contacted customers in order to respond to inquiries, maintain relations through routine calls or to notify and suggest them
of new products and services at their disposal.
 Maintained a sales database of customer interactions and transactions, recording details of inquiries, complaints, and
comments, as well as actions taken to cater to the same.
EDUCATION
University Of Bolton
January 2009
Bachelors Degree - Marketing.
CAREER HIGHLIGHTS
Awards
 2010 - 3rd Quarter Award winner at Aetna
 Spirit of AGB 2010 (Employee of the year – Recognized in a global event in USA)
Initiatives
 Organizer for the Regional Aetna Cricket Tournament
 2011 -2012 Brand Ambassador Get Active Aetna program
COLLEGE INTERNSHIPS & EVENTS:
Samsung
 Gitex promotional offers at Shoppers - LCD Monitors Sales division
September 2007
‘COLORS’ - Events head coordinator for the biggest student festival in the Gulf held at the Media City Amphitheatre.
‘SPRING FIESTA’ - Head coordinator for the festival at Wonderland, bringing together talents from schools and universities
all over the country.
Aamir Alim
Email: [email protected]
Contact no: +97150 2068626
PERSONAL DETAILS
Birth Date
Gender
Nationality
Marital Status
Language
Licence
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7 January 1986
Male
Canadian
Married
English
UAE
OTHERS
LINKED IN:-
https://ae.linkedin.com/in/aamiralim