RXQ.3.4.1 Dual Billing Process Flow
Customer receives
bill for energy
Charges
(3.3.2.1)
Customer pays
supplier
for energy
Charges
(3.3.2.2)
Supplier
prepares and
renders bill
for energy
(3.3.2.1)
Supplier receives
and processes
Customer payment
(3.3.2.2)
Distribution
Company
Supplier
Customer
Document# 10-1B
Distribution Company
sends usage data
to Supplier
(3.3.1.5)
Distribution
Company prepares
and renders bill
for distribution charges
(3.3.2.1)
Customer receives bill for
distribution charges
(3.3.2.1)
Customer pays Distribution
Company for distribution
charges
(3.3.2.2)
Distribution
Company receives
and processes
Customer payment
(3.3.2.2)
Distribution
Company reads
meter(s)
(3.3.1.5)
1
RXQ.3.4.1 Dual Billing Process Flow
Distribution
Company
Supplier
Customer
Meter Usage Cancellation and Rebilling Process
Customer receives
restated Supplier charges
(3.3.2.4)
Customer receives
restated Distribution
Company charges
(3.3.2.4)
Supplier calculates
restated charges and sends
corrected bill to Customer
(3.3.2.4)
Supplier receives
cancellation notice and
cancels charges in its billing
system for incorrect usage
(3.3.2.3)
Supplier receives restated
usage
(3.3.2.4)
Distribution Company
sends
cancellation notice to
Supplier
(3.3.2.3)
Distribution Company
sends
restated usage
to Supplier
(3.3.2.4)
Distribution Company
determines that
initial usage was
incorrect
(3.3.2.3)
Distribution Company
cancels charges in its
billing system for
incorrect usage
(3.3.2.3)
Distribution Company
determines restated
usage
(3.3.2.4)
Distribution Company
calculates
restated charges and
sends corrected bill to
Customer
(3.3.2.4)
2
Customer
RXQ.3.4.2 Consolidated Billing - Bill Ready Process Flow
Billing Party
Billing Party
receives usage
data
(3.3.1.5)
Billing Party
calculates its
charges
(3.3.3.3)
1
Process Non-Billing Party
transactions
(3.3.4.4)
File properly
formatted
(3.3.4.3, 3.3.4.4 &
3.3.4.6)
Billing Party
receives NonBilling Party
charges
(3.3.4.1)
Yes
Account is
billable
(3.3.4.3 & 3.3.4.6)
Yes
2
No
No
Sends rejection
notification
(3.3.4.3 & 3.3.4.6)
Send rejection
notification
(3.3.4.3 & 3.3.4.6)
Non-Billing Party
Distribution Company
sends usage
(3.3.1.5)
Rejection notice
received
(3.3.4.3 & 3.3.4.6)
Non-Billing
Party receives
usage data
(3.3.1.5)
Non-Billing Party
calculates its
charges and
sends them to
Billing Party
(3.3.4.1)
Yes
Time to
fix &
re-submit
(3.3.4.6)
Rejection
received
(3.3.4.3 & 3.3.4.6)
No
Hold
transaction(s)
for next bill
(3.3.4.7)
No
Time to
fix & re-submit
(3.3.4.6)
Yes
3
Customer
RXQ.3.4.2 Consolidated Billing - Bill Ready Process Flow
Customer receives
bill
(3.3.3.3 & 3.3.4.8)
Billing Party
prepares & renders
bill with all available
charges
(3.3.3.3 & 3.3.4.4 )
Billing Party
1
Transactions
held from prior periods
(3.3.4.7)
2
Delay
caused by Billing
Party
(3.3.4.7 & 3.3.4.8)
Yes
No
Yes
Non-Billing Party
charges
in time for bill
(3.3.4.7)
Billing Party
performs cancel
and rebill (unless
other action
specified in
Billing Services Agreement)
(3.3.4.8)
No
No
Hold for next bill
as specified in Billing
Services Agreement
(3.3.4.7)
Yes
Hold
transaction for
next bill
(3.3.4.7)
Non-Billing Party
Send rejection
notification
(3.3.4.7)
Non-Billing Party
resubmits for next bill
(3.3.4.7)
4
Customer
RXQ.3.4.2 Consolidated Billing - Bill Ready Process Flow
Meter Usage Cancellation and Rebilling Process
Billing Party receives restated
usage data and cancels charges
in its billing system for incorrect usage
(3.3.4.9 & 3.3.4.10)
File properly
formatted
(3.3.4.3, 3.3.4.4 &
3.3.4.6)
Billing Party
Party
Non-Billing
-
Billing Party
calculates corrected
charges
(3.3.4.10)
1
Yes
2
No
Distribution Company
determines initial usage
was incorrect; sends
cancel usage notice
and restated usage
(3.3.4.9 & 3.3.4.10)
Non-Billing
Party receives
restated
usage data and cancels
charges in its billing system
for incorrect usage
(3.3.4.9 & 3.3.4.10)
Billing Party
receives NonBilling Party
charges
(3.3.4.10)
Send rejection
notification
(3.3.4.3 & 3.3.4.6)
-
Receive
Rejection
(3.3.4.3 & 3.3.4.6)
Non-Billing Party
calculates corrected
charges and
sends them to
Billing Party
(3.3.4.10)
Yes
Time to
fix &
re-submit
(3.3.4.6)
No
Hold transaction(s)
for next bill
(3.3.4.7)
3
4
5
Customer
RXQ.3.4.2 Consolidated Billing - Bill Ready Process Flow
Meter Usage Cancellation and Rebilling Process
Customer receives
bill
(3.3.4.10 & 3.3.4.8)
Billing Party
prepares & renders
bill with all available
cancellations and charges
(3.3.4.10)
1
Process Non-Billing
Party
transactions
(3.3.4.4)
2
Delay
caused by Billing
Party
(3.3.4.7 &
3.3.4.8)
No
Billing Party
Yes
Able to process
Non-Billing Party
transactions
(3.3.4.3 & 3.3.4.6)
Non-Billing Party
charges in time for bill
(3.3.4.4 & 3.3.4.7)
Yes
No
Hold for next bill
as specified
in the Billing
Services Agreement
(3.3.4.7)
No
Send rejection
notification
(3.3.4.7)
Send rejection
notification
(3.3.4.3 & 3.3.4.6)
Party
Non-Billing
-
Yes
Billing Party
performs cancel
and rebill (unless
other action specified
in the Billing Services Agreement)
(3.3.4.8)
Rejection notification
received
(3.3.4.3 & 3.3.4.6)
Time to fix &
re-submit
(3.3.4.6)
No
3
Yes
Hold
transaction for
next bill
(3.3.4.7)
Yes
Non-Billing
Party receives
rejection
notification
and resubmits
for next bill
(3.3.4.7)
4
6
Customer
RXQ.3.4.2 Consolidated Billing - Bill Ready Process Flow
Non-Billing Party Bill Cancellation and Rebilling Process
1
Billing Party cancels Non-Billing
Party charges in its system
(3.3.4.9)
Customer in receipt of
original charges
(3.3.4.18)
No
Billing Party
Yes
File properly
formatted
(3.3.4.3)
File properly formatted
(3.3.4.3, 3.3.4.4 &
3.3.4.6)
No
Billing Party
receives cancel
charges notice
(3.3.4.13)
Party
Non-Billing
-
Yes
Yes
2
No further action
No
Send rejection
notification
(3.3.4.3)
Billing Party receives
Non-Billing Party
corrected charges
(3.3.4.14)
Send rejection
notification
(3.3.4.3 & 3.3.4.6)
Receive
Rejection
(3.3.4.3 & 3.3.4.6)
Receive
Rejection
(3.3.4.3)
Non-Billing Party
determines original charges
were incorrect; sends
cancel charges notice to Billing
Party and cancels charges in its
billing system
(3.3.4.13)
Non-Billing Party
calculates corrected
charges and
sends them to
Billing Party
(3.3.4.14)
Fix and resubmit
(3.3.4.3)
Yes
Time to
fix &
re-submit
(3.3.4.6)
No
Hold transaction(s)
for next bill
(3.3.4.7)
3
4
7
Customer
RXQ.3.4.2 Consolidated Billing - Bill Ready Process Flow
Non-Billing Party Bill Cancellation and Rebilling Process
Customer receives
bill
(3.3.4.4 & 3.3.4.8)
1
Billing Party
prepares & renders
bill with all available
cancellations and charges
(3.3.4.4)
Process Non-Billing
Party
transactions
(3.3.4.4)
2
Delay
caused by Billing
Party
(3.3.4.7 & 3.3.4.8)
Yes
Billing Party
performs cancel
and rebill (unless
other action specified
in the Billing Services Agreement)
(3.3.4.8)
Yes
Billing Party
No
Able to process
Non-Billing Party
transactions
(3.3.4.3 & 3.3.4.6)
Yes
Non-Billing Party
charges in time for Bill
(3.3.4.4 & 3.3.4.7)
No
No
Send rejection
notification
(3.3.4.7)
Send rejection
notification
(3.3.4.3)
Party
Non-Billing
-
No
Rejection notification
received
(3.3.4.3)
Time to fix &
re-submit
(3.3.4.6)
No
3
4
Hold for next bill
as specified
in the Billing
Services Agreement
(3.3.4.7)
Yes
Hold
transaction for
next bill
(3.3.4.7)
Yes
Non-Billing
Party receives
rejection
notification
and resubmits
for next bill
(3.3.4.7)
8
Customer
RXQ.3.4.3 Consolidated Billing - Rate Ready Process Flow
Customer receives
Consolidated Bill
(3.3.3.3)
Billing Party
Billing Party
calculates Billing
Party charges
(3.3.3.3)
Billing Party receives
information and inputs
Rate Codes
and prices in its
billing system
(3.3.5.1
& 3.3.5.2)
Billing Party receives
usage data
(3.3.1.5)
Billing Party prepares and
renders Consolidated Bill
(3.3.3.3)
Billing Party calculates NonBilling Party charges using
appropriate Rate Code(s)
(3.3.5.3)
Billing Party sends notice
of Non-Billing Party’s
usage and charges
(3.3.5.3)
Non-Billing Party
Distribution Company
sends usage data
(3.3.1.5)
Non-Billing Party
provides information to
establish Rate Codes
and prices
(3.3.5.1 & 3.3.5.2)
Non-Billing Party receives
billing data
(3.3.5.3)
9
RXQ.3.4.3 Consolidated Billing - Rate Ready Process Flow
Customer
Meter Usage Cancellation and Rebilling Process
Customer receives
Consolidated Bill
(3.3.5.5)
Billing Party
Billing Party cancels
original Billing Party usage
and charges and updates
its billing system
(3.3.5.4)
Billing Party receives
cancelled and restated
usage data
(3.3.5.4 & 3.3.5.5)
Billing Party cancels original
Non-Billing Party usage and
charges
(3.3.5.4)
Non-Billing Party
Billing Party sends notice
of cancelled usage and
charges to the Non-Billing
Party
(3.3.5.4)
Distribution Company
determines that initial
usage was incorrect; sends
cancel usage notice
and restated usage
(3.3.5.4)
Non-Billing Party receives
notice of cancelled usage
and charges and updates
its billing system
(3.3.5.4)
Billing Party calculates Billing
Party charges using restated
usage
(3.3.5.5)
Billing Party prepares and
renders Consolidated Bill
(3.3.5.5)
Billing Party calculates NonBilling Party charges using
restated usage and appropriate
Rate Code(s)
(3.3.5.5)
Billing Party sends
notice(s) of restated
usage and charges to the
Non-Billing Party
(3.3.5.5)
Non-Billing Party receives
notice(s) of restated
usage and charges
(3.3.5.5)
10
Customer
RXQ.3.4.4 Single Retail Supplier Billing Process Flow
1
Yes
Supplier
Supplier
receives usage
data
(3.3.1.5)
Supplier
analyses usage
data and
invoice
(3.3.6.10)
Supplier
processes
usage data
(3.3.6.10)
No
Supplier accepts
invoice
(3.3.6.11)
Distribution Company
Registration Agent
Supplier
receives invoice from
Distribution Company
(3.3.6.5)
Registration Agent
receives usage
Data
(3.3.1.5)
Registration
Yes
Agent accepts
usage data
(3.3.6.9)
Registration
Agent sends
usage data to
Supplier
(3.3.1.5 &
3.3.6.9)
Supplier
sends rejection
notice to Distribution
Company
(3.3.6.11)
Registration Agent
sends rejection
notice to
Distribution
Company
(3.3.6.9)
No
Distribution Company
sends usage data to
Registration Agent
(3.3..1.5)
Distribution Company
receives rejection notice
(3.3.6.9)
Distribution Company
calculates its charges
(3.3.6.5)
Distribution Company
receives rejection notice
(3.3.6.11)
Distribution Company
sends invoice to Supplier
(3.3.6.5)
Yes
Distribution Company
works with Supplier to
address rejection
(3.3.6.12)
Distribution
Company recalculates
Charges
(3.3.6.6 & 3.3.6.12)
Distribution
Company
evaluates reason for
rejection notice
(3.3.6.6)
No
11
RXQ.3.4.4 Single Retail Supplier Billing Process Flow
1
Supplier calculates
charges (including
Distribution Company
related charges) and
sends Customer bill
(3.3.6.13)
Distribution Company
Registration Agent
Supplier
Customer
Customer receives bill
(including energy and
distribution charges)
(3.3.6.13)
12
RXQ.3.4.4 Single Retail Supplier Billing Process Flow
Supplier
Customer
Meter Usage Cancellation and Rebilling Process
Supplier
Receives restated
usage data
(3.3.1.5)
Supplier
cancels charges in its
billing system for
incorrect usage data
(3.3.6.2)
Supplier processes
restated usage data
(3.3.6.10)
Supplier analyzes
restated usage
data and invoices
(3.3.6.10)
1
Distribution Company
Registration Agent
Supplier
receives cancelled and
corrected invoices
(3.3.6.5)
Registration Agent
receives cancellation
notice and restated
usage data, if applicable
(3.3.6.2 & 3.3.6.3)
Registration Agent
accepts restated
usage data
(3.3.6.9)
Yes
Registration
Agent sends
restated usage
data to Supplier
(3.3.1.5 &
3.3.6.9)
Registration Agent
sends rejection notice
to Distribution
Company
(3.3.6.9)
No
Distribution Company
receives rejection notice
(3.3.6.9)
Distribution Company
determines initial usage
was incorrect; sends
cancellation notice and
restated usage data to
Registration Agent, if
applicable
(3.3.6.2 & 3.3.6.3)
Distribution
Company
works with Supplier
to address rejection
(3.3.6.12)
Distribution Company
cancels charges in its
billing system for incorrect
usage data
(3.3.6.2)
Distribution Company
recalculates its charges
(3.3.6.5)
Distribution Company
sends cancelled and corrected
invoices to Supplier
(3.3.6.5)
Yes
Distribution
Company
recalculates
Its charges
(3.3.6.6 & 3.3.6.12)
No
2
13
RXQ.3.4.4 Single Retail Supplier Billing Process Flow
Supplier
Customer
Meter Usage Cancellation and Rebilling Process
Customer receives
corrected bill (including
energy and distribution
charges)
(3.3.6.13)
Supplier
accepts cancelled
and corrected
invoices
(3.3.6.11)
1
Yes
Supplier sends bill to
Customer including
cancelled charges and
restated charges
(3.3.6.13)
Supplier
sends rejection
notices to
Distribution
Company
(3.3.6.11)
Distribution Company
Registration Agent
No
Supplier calculates
restated charges
(including Distribution
Company related
charges)
(3.3.6.13)
Distribution Company
receives rejection notices
(3.3.6.11)
2
Distribution
Company
evaluates reason for
rejection notices
(3.3.6.6)
14
Customer
RXQ.3.4.5 Consolidated Billing –
Payment Processing Assumption of Receivables Process Flow
Customer disputes
Non-Billing Party charges
(3.3.7.2 & 3.3.7.3)
Customer receives bill
(3.3.3.3)
No
No further action
required by Billing
Party or Non-Billing
Party
Yes
Billing Party
Yes
Billing Party receives
notification of Customer
dispute
(3.3.7.2 & 3.3.7.3)
Conversion
to Dual Billing allowed for
delinquent accounts by
BSA
(3.3.8.7)
No
Non-Billing Party
Billing Party sends
remittance notification to the
Non-Billing Party
(3.3.8.3)
Billing Party renders
bill
(3.3.3.3)
Funds remitted
to Non-Billing
Party
(3.3.8.9)
Billing Party remits funds to the
Non-Billing Party’s financial
institution
(3.3.8.4 & 3.3.8.5)
1
No
Billing Party withholds
remittance of disputed charges
to the Non-Billing Party
(3.3.8.9)
2
Yes
4
No further action
Non-Billing Party receives
remittance notification
(3.3.8.3)
Non-Billing Party receives
remitted funds
(3.3.8.4 & 3.3.8.5)
Non-Billing Party restates
Customer accounts
receivable
(3.3.8.4)
3
15
Customer
RXQ.3.4.5 Consolidated Billing –
Payment Processing Assumption of Receivables Process Flow
Billing Party
1
Billing Party sends a
remittance reversal
notification to the NonBilling Party
(3.3.8.7)
Billing Party sends notice
of account(s) converted to
either Dual Billing or
regulated service to the
Non-Billing Party
(3.3.8.7)
2
No
Delinquent
accounts exist
(3.3.8.7)
4
Non-Billing Party
Billing Party reduces
next remittance by the
amount of any disputed
charges
(3.3.8.7)
3
Non-Billing Party receives
remittance reversal
notification
(3.3.8.7)
No further action
Yes
5
No
Notify Non-Billing
Party of
delinquencies
(3.3.8.7)
Yes
Billing Party notifies
Non-Billing Party of
delinquencies
(3.3.8.7)
6
Non-Billing Party
receives notification of
delinquencies
(3.3.8.7)
16
Billing Party
Customer
RXQ.3.4.5 Consolidated Billing –
Payment Processing Assumption of Receivables Process Flow
Customer(s) receive
notification of account(s)
converted to either Dual Billing
or regulated service
(3.3.8.7)
Billing Party sends notification
of account(s) converted to
either Dual Billing or regulated
service to Customer(s)
(3.3.8.7)
5
Yes
Notify Customer(s)
of account(s) converted
to either Dual Billing or
regulated service
(3.3.8.7)
No further action
No
Non-Billing Party
6
Non-Billing Party receives
notice of account(s)
converted to either Dual Billing
or regulated service
(3.3.8.7)
17
RXQ.3.4.5 Consolidated Billing – Payment Processing
Assumption of Receivables Process Flow
Non-Billing Party
Billing Party
Customer
Bill Cancellation and Rebilling Process
Customer receives
corrected bill
(3.3.8.10)
Billing Party produces
and sends corrected
bill to Customer
(3.3.8.10)
Billing Party cancels
and/or rebills charges
(3.3.8.10)
Billing Party adjusts (by the
net effect of the corrected
bill) and sends next routine
remittance notification to the
Non-Billing Party
(3.3.8.11)
Non-Billing Party receives
remittance notification
including adjustment
(3.3.8.11)
Billing Party remits funds, as
appropriate, to the Non-Billing
Party’s financial institution
(3.3.8.4 & 3.3.8.5)
Non-Billing Party receives
remitted funds
(3.3.8.4 & 3.3.8.5)
Non-Billing Party restates
Customer accounts
receivable
(3.3.5.5)
18
Non-Billing Party
Billing Party
Customer
RXQ. 3.4.6 Consolidated Billing
Payment Processing-Pay As You Get Paid Process Flow
Customer makes
payment
(3.3.3.5)
Billing Party
receives payment
(3.3.3.5)
Billing Party
maintains account
balances for the
Non-Billing Party
(3.3.9.6)
Payment posted in
accordance with
payment posting
order
(3.3.9.1 & 3.3.9.2)
Billing Party sends
remittance
notification to the
Non-Billing Party
(3.3.9.3)
Yes
Payment
subsequently
adjusted
(3.3.9.5)
Billing Party remits
funds to the NonBilling Party’s financial
institution
(3.3.9.4)
Non-Billing Party’s
receives remitted
funds
(3.3.9.4)
No further action
required
Yes
Billing Party sends
remittance
adjustment
notification to the
Non-Billing Party
(3.3.9.5)
Non-Billing Party
receives
remittance
notification
(3.3.9.3)
No
Billing Party modifies
next remittance by
the amount of any
adjusted payments
(3.3.9.5)
Non-Billing Party
receives
notification
(3.3.9.5)
19
RXQ.3.4.6 Consolidated Billing- Payment Processing
Pay As You Get Paid Process Flow
Non-Billing Party
Billing Party
Customer
Bill Cancellation and Rebilling Process
Customer receives
corrected bill
(3.3.9.8)
Billing Party issues
and sends corrected
bill to Customer
(3.3.9.8)
Billing Party cancels
and/or rebills charges
(3.3.9.8)
Billing Party adjusts (by the
net effect of the corrected
bill) and sends next routine
remittance notification to the
Non-Billing Party
(3.3.9.9)
Non-Billing Party receives
remittance notification
including adjustment
(3.3.9.9)
Billing Party remits funds, as
appropriate, to the Non-Billing
Party’s financial institution
(3.3.9.3 & 3.3.9.4)
Non-Billing Party receives
remitted funds
(3.3.9.3 & 3.3.9.4)
Non-Billing Party restates
Customer accounts
receivable
(3.3.5.5)
20
RXQ. 3.4.7 Single Retail Supplier Billing – Payment Processing
Remittance from Supplier Process Flow
Supplier
(includes payment(s) for cancelled and/or rebilled charges)
Supplier
performs financial
reconciliation and
initiates process to
pay Distribution
Company invoice
(3.3.10.5)
Distribution Company
Does this belong?
Supplier initiates
payment process
prior to due date
(3.3.10.1 &
3.3.10.3)
No
Supplier
contacts Distribution
Company to inquire
about interest/late
fee charges
(remove this box)
Distribution Company
calculates interest
charges/late fees and
updates billing
system
(3.3.10.3)
Distribution Company
sends interest/late
fee notification to
Supplier
(3.3.10.3)
Supplier sends
remittance
notification to the
Distribution
Company
(3.3.10.1)
Yes
Supplier receives
interest/late fee
notification
(3.3.10.3)
Supplier initiates
payment process
for invoice and
interest/late fee
charges
(3.3.10.1 &
3.3.10.6)
Supplier remits funds
to the Distribution
Company’s financial
institution
(3.3.10.2)
Yes
No
Or here?
Supplier
contacts Distribution
Company to inquire
about interest/late
fee charges
(3.3.10.6)
Distribution
Company works
with Supplier to
address inquiry
(3.3.10.6)
Distribution
Company receives
remittance
notification
(3.3.10.1)
Distribution Company
performs financial
reconciliation and resolves
any discrepancies
(3.3.10.7)
Distribution
Company’s
financial institution
receives payment
(3.3.10.2)
21