Oracle Utilities Lifecycle Management Services
An Oracle Utilities Professional Services Offering
Information Maximizes Your Investment
In the utility business, achieving maximum return on investment in a new software system
takes a lot more than selecting the right product from the right vendor. In fact, one of the
toughest challenges facing a utility is how best to maintain, support and even expand a new
system. The sheer complexity of the project can be overwhelming: configuring the product,
developing interfaces to other systems, converting the data, training end users, adapting
business practices... the list goes on. If a utility expects to get all the operational and financial
benefits of a new system, someone obviously has to manage the full range of tasks that
make up the post-implementation lifecycle – just like one manages an investment portfolio to
ensure maximum return. Oracle Utilities Lifecycle Management Services has the team, the
structure and the focus to guide our customers through the full lifecycle of their investment
with maximum results.
Oracle Utilities Lifecycle Management Services
Delivers Value Based on Utility Mark et Experience
Unlike other competitors in the marketplace, Oracle Utilities offers utilities a very large
services and support organization which is solely dedicated to the implementation of Oracle
Utilities products. This services organization consists of seasoned Oracle Utilities consultants,
many of whom actually have worked in utilities during their careers. Focusing on utility
business practices and requirements and using their superior knowledge of Oracle Utilities
products, Oracle Utilities service consultants manage implementations more effectively,
quickly and cost-efficiently than anyone else. A long-term support partnership with Oracle
provides our customers with access to the full spectrum of Oracle’s resources through one
single point of contact, 24 hours a day, and 7 days a week.
Post-implementation Lifecycle
Oracle Utilities has created its Lifecycle
Management Services program to
address the full spectrum of the postimplementation lifecycle of each of our
applications. From stabilization to daily
maintenance and upkeep, through system
optimization and enhancement, and
including long-term strategic planning
and version upgrades, Oracle offers
value-added Oracle Utilities Lifecycle
Management Services to help ensure the
system continues to perform effectively.
Oracle Utilities Lifecycle Management Services
maximizes efficiency.
ORACLE UTILITIES PROFESSIONAL SERVICES
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Application Management
As the cornerstone of the post-production services program, our application management
service evolves over time to support each of our customer’s changing needs and
requirements. Oracle believes that by providing our customers with the means to expand the
scope of their application maintenance beyond support of the base product, we can provide
our customers with the ability to maximize the return on the software investment.
Proper application maintenance is central to maximizing the efficiency of any commercial
application. While the standard license and service agreement covers base product
maintenance, our application management service expands the scope of coverage to include
assistance with day to day system operation including data correction and management, the
application of patches and updates, support of custom code such as interfaces and plug-ins,
and development of new code, even version upgrades. Oracle’s Lifecycle Management
Services provide our customers with the ability to extend their system support, and even their
system functionality, through a trusted partner who knows the application and the business
better than any other vendor in the market.
Environment Management
Because proper environment management and maintenance is critical to the successful longterm operation of any application, Oracle provides environment management as part of its
post-production services offering. These services are designed to optimize the performance
of the application over the full lifecycle of the application and can be structured to include
scheduled system maintenance activities or it can be based more on the impromptu needs
of the customer. Oracle’s technical team works in conjunction with each customer’s
own technical staff to identify opportunities for improvement and long-term environment
strategies.
On-Site Support
While most of our services can be successfully delivered remotely through a secure VPN
connection, many customers also opt for on-site support. On-site resources can be used to
ensure the success of particular initiative, to provide support in the time of a crisis situation,
or as long-term resources embedded within the customer’s functional or technical teams
taking staff augmentation to a whole new level.
Regardless of the circumstances or the drivers, embedding Oracle resources within the
customer’s own team provides the customer with a direct link into Oracle’s Customer
Support, Lifecycle Management Services, Product Development and Product Management
organizations. This approach allows for maximum visibility into issues and bugs and gives
the customer instant access to subject matter expertise that can take years to develop
internally. Taking advantage of Oracle’s embedded resource model can provide the customer
with a fast-track option for building the skills of its own team, or the ability to focus its own
resources on other needs by outsourcing key areas of support. Either way, the customer’s
long-term goals and objectives are the key drivers in determining the right level of support.
ORACLE UTILITIES PROFESSIONAL SERVICES
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Advanced Consulting Services
During the lifecycle of any application, changing business drivers will inevitably alter the way
the customer originally intended to use the system. Regulatory mandates or even changes
in staff or technology may cause a customer to revisit its strategic objectives. To account
for those unexpected shifts in direction, Oracle has developed a comprehensive suite of
advanced consulting services. The intent of these services is to enable the customer to drive
long-term strategy and gain efficiencies in the use of the application, even while the business
or regulatory drivers continue to shift.
Value in a Trusted Business
Partnership
Each service offered by the Oracle
Lifecycle Management Services team adds
incremental value to our customers and is
designed to have a positive impact on ROI.
As our customers take advantage of more
of our services, our relationship develops
from support or services vendor to that of a
trusted business partner. What better way
to protect your company’s investment than
by partnering with the vendor in a long-term
strategic relationship?
With Oracle Utilities Lifecycle Management
Services, a long-term customer partnership
extends beyond the duration of a particular project.
Communication Strengthens a Partnership
Open communications between our customers and the Oracle team is the cornerstone of
Lifecycle Management Services and its long-term partnership philosophy. With information
flowing both ways about issues, concerns and long-term goals, the customer and Oracle can
plan workflow and allocate resources effectively throughout the term of their agreement.
Consequently, our approach to account management is a team approach. Together, the
customer and Oracle can plan a course of action that not only will satisfy the customer’s
strategic business needs but also manage costs and enable the utility to determine where
and how it spends its available support funds.
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CONTACT US
For more information about Oracle Utilities,
please visit oracle.com/goto/utilities or call
+1.800.275.4775 to speak to an Oracle
representative.
OUTSIDE NORTH AMERICA
Visit oracle.com/corporate/contact/global.html to
find the phone number for your local Oracle office.
Oracle Corporation
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