MyST User Guide
This document outlines how to use MyST, our transaction
management tool. Here you will find a breakdown of the various
functions available and instructions on how to use them.
Published: 4 July 2017
2.7
MyST User Guide
Table of Contents
1
Getting started .................................................................................................................................. 3
1.1
1.2
1.3
1.4
1.5
2
Transactions ..................................................................................................................................... 8
2.1
2.2
2.3
2.4
3
Site details ................................................................................................................................ 43
File manager ............................................................................................................................ 45
Rule manager ........................................................................................................................... 49
Subscriptions ................................................................................................................................. 50
5.1
5.2
5.3
5.4
6
User details .............................................................................................................................. 33
Change password .................................................................................................................... 37
Add a new username ............................................................................................................... 38
Roles ........................................................................................................................................ 41
Sites ................................................................................................................................................. 43
4.1
4.2
4.3
5
Transaction search ..................................................................................................................... 8
Reporting .................................................................................................................................. 24
Virtual terminal ......................................................................................................................... 28
ST PayMe................................................................................................................................. 30
Users ............................................................................................................................................... 33
3.1
3.2
3.3
3.4
4
Introduction................................................................................................................................. 3
Sign in ........................................................................................................................................ 4
MyST home page ....................................................................................................................... 5
Transaction quick view ............................................................................................................... 6
Sign out ...................................................................................................................................... 7
Introduction............................................................................................................................... 50
Viewing the parent Authorisation ............................................................................................. 50
Viewing the Subscription .......................................................................................................... 53
Update a Subscription .............................................................................................................. 57
Further Information and Support ................................................................................................. 60
6.1
6.2
6.3
6.4
6.5
Secure Trading Support ........................................................................................................... 60
Secure Trading Sales ............................................................................................................... 60
Useful Documents .................................................................................................................... 60
Frequently Asked Questions .................................................................................................... 60
Best Practices .......................................................................................................................... 61
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1
Getting started
1.1
Introduction
MyST is a secure interface providing online real-time access to your payment history. The
status of every transaction can be tracked, allowing your Secure Trading account to be
managed more effectively.
Using MyST you can:
View, refund, repeat or reverse your transactions in one place
Set permission levels for different types of users
Specify the settlement date of your processed transactions
Change the amount of a transaction
Download transaction details and export into your accounting software
Manage payment pages using our secure servers
Pay your Secure Trading invoices easily via credit or debit card
Authorise payments that cannot be processed online – for example, telephone orders
and orders by post via your Virtual Terminal for MOTO transactions
When you have signed up for an account with Secure Trading, you will be issued with a MyST
login comprising a username (a valid email address) and password. You will be advised of your
sitereference. A sitereference is a unique code that identifies your account in our system.
To access all MyST features, Secure Trading recommends enabling
JavaScript in your web browser when using MyST.
If you currently have JavaScript disabled, you will receive a warning message
when you sign in to MyST.
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1.2
Sign in
Before you can use MyST you must first securely sign in. Either:
Navigate to https://myst.securetrading.net/
Or navigate to the Secure Trading website (http://www.securetrading.com) and click
“MYST LOGIN” in the top right.
The first page you will see when you access MyST is the sign in page, as shown below.
Enter your username and password (as supplied by Secure Trading) in the boxes provided and
click on the “Sign in” button. If both items have been entered correctly then you will be taken to
your MyST home page (see section 1.3).
If the username and password do not match then you will receive an “Invalid
username/password” error message and you can try signing in again. If you continue to enter
invalid details, you will be presented with a reCAPTCHA prompt, which we use to protect
against potential abuse of the sign-in page.
Please note passwords are case sensitive.
If you continue to experience problems and are unable to sign into MyST, please contact our
Support team. Contact details can be found in section 6.
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1.3
MyST home page
Once you have successfully signed in, the first page you will see is your home page.
From here you can access all the other areas of the system by selecting the required link from
the left side menu.
Help is available throughout the MyST system by clicking the “Help” link in the left side menu.
The page header, footer and menu bar will remain the same as you navigate through the MyST
system.
If you experience any problems using MyST please contact our Support team – contact details
can be found in section 6. If possible, quote the reference number that can be seen at the
bottom of the page e.g. M1-970726527.
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1.4
Transaction quick view
After signing into MyST, you can view details of a
transaction by inputting the transaction reference in
the quick view box in the left side menu and clicking
magnifying glass (or pressing the return key).
You must have the complete transaction reference (inputted in the correct format,
e.g. 11-9-98) and also ensure you have access to view the transaction. Once you have
submitted the transaction reference, you will be displayed the transaction on the “Single
Transaction View” page (as shown below). For further information, please refer to section
2.1.4).
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1.5
Sign out
In the interest of security, it is important to sign out of MyST after you have
finished administrating your account.
To sign out of MyST, click on the “Sign out” button in the top-right of the page and select “OK”,
when asked for confirmation. You will be returned to the sign in page and will have been
successfully signed out of MyST.
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2
Transactions
2.1
Transaction search
The “Transaction search” page allows you to view and manage your transactions. This section
of the document covers how to use the “Transaction search” page, including:
Searching for a transaction – How to perform a search for a transaction, including
advanced search and viewing options.
Search Results – How the search results are displayed on screen and how to sort
them.
Single Transaction View – The “Single Transaction View” allows you to view all
details for a single transaction, including viewing all related transactions.
Actions available – How to re-authorise, refund or update a transaction.
2.1.1
Searching for a transaction
2.1.1.1 Setting the Sitereference and Date Range
Step 1: Select a Sitereference
The first step of performing a search is selecting a sitereference(s). Selecting “ALL”
automatically selects all sitereferences available to your account.
Step 2: Setting the date range and pre-defined search
You can select one of the “Pre-defined searches” which will set the filters and fields for you.
A date range must be specified for the search. By default, the date range will be set for all
transactions for the current day.
“Date type” determines if to base the search on the authorisation date or settlement date.
Step 3: Press Search
Once you are happy with the sitereferences and date ranges, press the “Search” button.
The search results can be displayed on screen or CSV by selecting the “Output”.
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2.1.1.2 Search Options
You can make your search more specific and add/remove fields that are returned in the results.
Please note that the sitereference and date ranges must be set for each search.
Search Criteria
Setting the “Search Criteria” allows you to be more specific with your search. By default, the
field values are blank (they are optional). When left empty, all details are searched for and no
constraint is placed on the search.
The “Transaction reference” must match the full transaction reference; no partial matches are
returned. A unique transaction reference is generated by Secure Trading for each request.
The “Card number” field must match the full card number used. Spaces can be included and will
not affect the search, so both “4111111111111111” and “4111 1111 1111 1111” will return the
same result.
Please note that to search on the card number, you must be in possession of the
whole card number.
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Other fields under the “Search Criteria” tab allow for full and partial matches.
Full Match – If you select “is” from the dropdown next to a field name, this allows you to
search for requests that match the specified criteria exactly.
Partial Match – If you select “is like” from the dropdown next to a field name, you can
include wildcards in your search to perform more advanced queries.
Please note: Wildcards cannot be included in the first 5 characters of a search.
Supported
wildcards
%
_
Usage
The percentage symbol can be used as a substitute
for zero or more characters.
For example, “ABCDE%” in the “Order reference” search
box would return the following results:
The underscore character can be used as a substitute
for a single character.
For example, “123ABC_56” in the “Order reference”
search box would return the following results:
Please note that you can escape wildcards by preceding
them with a backslash “\” character.
e.g. Searching for order reference “123ABC\_56”
would only return a request with order
“123ABC_56”
reference
No match – If you select “is not” from the dropdown next to a field name, this allows
you to exclude requests that match the specified criteria exactly.
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Filters
Filter your search criteria using the checkboxes displayed under the “Filters” tab.
For example, selecting USD in the “Currencies” field will return only transactions that were
processed in USD.
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Fields
The “Fields” tab allows you to specify the fields that are returned by the search results.
Please note the options you have selected will be retained on screen after the
search is performed, allowing you to modify the chosen options and search again.
Expanding boxes
When you move your cursor over the boxes shown under the “Filters” and “Fields” tabs, they
expand to show more options. This is to simplify the process of selecting options from large
lists. After selecting the desired options, move your cursor away from the expanded box, and it
will reduce to normal size.
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2.1.2
Search Results
If you have selected the “Output” as “On Screen”, the search results are displayed below the
search options in the “Search Results” tab.
Status keys are displayed in the “Status Information” tab and contain explanations for the
different values returned by the search. Refer to section 2.1.3 for further information.
2.1.2.1 Navigating the Results - Pagination
To change the number of transactions displayed per page in the results, select the drop down
on the top-left corner of the search results.
Use the buttons at the bottom of the results to navigate between pages.
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2.1.2.2 Further Searching
This can be used to filter the search results shown under the “Search Results” tab.
For example, if you typed “Joe Sm” as is shown above, the table will display all records that
have “Joe Sm” in a field.
2.1.2.3 Sorting the results
By default, the Search Results are sorted by the “Timestamp” field.
Click on a column heading to sort the results. For example, clicking on the “Amount” heading
will sort the transactions by the “Amount”.
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2.1.2.4 Icons
Icons can be displayed next to each transaction by clicking on the checkbox on the top left of
the search results.
Using the icons will provide you with an at-a-glance representation of the different states for
your transactions.
Click here to show the icons.
A key corresponding to each icon is displayed in the “Status information” tab. Refer to section
2.1.3 for further information.
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2.1.2.5 Selecting transactions
Under the “Search Results” tab, you can select multiple transactions by clicking on the
checkbox next to each transaction. The screenshot below shows four transactions that have
been selected.
You can then perform actions on the selected transactions by clicking on one of the buttons on
the bottom of the page.
For further information on the actions available, see section 2.1.5.
2.1.2.6 Viewing transaction details
Clicking a transaction reference in the “Search Results” will display the “Single Transaction
View” which displays all details regarding a transaction. Refer to section 2.1.4 for further
information.
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2.1.3
Status Information
The “Status information” tab contains explanations for the different values returned by the
search, including the icons described in section 2.1.2.4 (when in use).
2.1.4
Single Transaction View
The “Single Transaction View” displays details relating to the selected transaction. The
transaction details can be printed in a print-friendly format, by clicking the “Print” button.
The “Summary” table at the top of the page displays general details regarding the transaction
you have selected.
Below the Summary table you can either view the transaction details or related transactions.
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2.1.4.1 Transaction details
The “Transaction details” tab displays all details for the selected transaction.
You can perform actions on your transactions by clicking on one of the buttons at the bottom of
the page.
For further information on the actions available, see section 2.1.5.
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2.1.4.2 Operator username
The value of this field contains the name of the user that processed the request. This is
assigned in the following situations:
For payments processed through Payment Pages, this will always be “paymentpages”.
For payments processed through the MyST Virtual Terminal, this will be the username
that processed the request.
For payments processed through an API interface, this defaults to the alias submitted in
the request or this can be overridden by passing through the operatorname field,
nested within the merchant tag.
2.1.4.3 Security Response
To help minimise fraud, checks are performed on Authorisations by the Acquiring bank. These
checks typically consist of the following:
Use of the Address Verification System (AVS) to check if the provided first line of the
billing address matches that on the card issuer’s records.
Checks to see if the billing postcode provided by the customer matches that on record
for their card.
Checks to see if the security code (CVV2) provided by the customer matches that on
record for their card.
Please contact your Acquiring Bank for further information on the checks
performed.
The results of these checks are displayed in the “Security Response” section of the
“Transaction details” tab. The security response consists of three different fields, each
containing the result of an individual check. The names of the fields are listed, below:
MyST field name
Comment
Security code
The results of the security code checks.
Postcode
House no.
The results of the checks on the billing postcode.
The results of the checks performed by the AVS on the first line of the
billing address.
Secure Trading will analyse the details provided by the customer and respond with the following
results for each check performed:
Security response value
Description
0
“Not Given”
1
“Not Checked”
2
“Matched”
4
“Not Matched”
Comment
Your bank was not provided with the information
required to perform this check.
Your bank was unable to perform checks on the
information provided.
The information provided by the customer
matches that on the card issuer’s records.
The information provided by the customer does
NOT match that on the card issuer’s records.
For example, if the Postcode and House no. security response fields have a value of “2”, but
the security code security response field has a value of “4”, this indicates that the first line of
the address and the postcode match those on the card issuer’s records, but the security code
(CVV2) entered by the customer does not match the code found on the back of their card.
Please note that it is possible to perform these checks on a customer’s account
details without reserving or transferring funds, by performing an Account Check
request. See section 2.1.5.4.
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2.1.4.4 Related transactions
The “Related transactions” tab provides a list of all parent and child transactions that relate to
the selected transaction. For example, any Refunds or Re-Auths linked to the transaction would
be displayed.
2.1.5
Actions available
On either the “Search Results” or “Single Transaction View” page, you can perform one of the
actions outlined in this section.
Please note: The actions that can be performed are dependent on the state of the transaction
selected. For example, you cannot refund a transaction that has not settled.
2.1.5.1 Re-Auth
A Re-Auth is where you can process a new Authorisation against the customer’s card.
On this page, you are able to change the expiry date and also set a different amount than the
original transaction. As the security code is not saved in Secure Trading’s system, you will need
to input the details again, or the card will not pass the security code check.
Please note: Rules cannot be inherited by child authorisations. They will only be performed on
re-auth transactions if active in the Rule Manager. (see section 4.3)
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2.1.5.2 Refund
You can process a full or partial refund for a settled transaction (with request type “AUTH”).
The following criteria must be met in order for refunds to be processed:
The transaction being refunded must be settled (in settle status “100”).
You cannot refund a greater amount than was originally settled.
The payment details must still be valid (e.g. the card can’t be beyond its expiry date1).
1
Please note if you wish to update the expiry date for a refund, you will need to
click on the “Show more”
link to display the field, which is hidden by default.
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2.1.5.3 Update
You can update the status of a transaction using the “Update” option.
The transaction can be suspended or set to settle at a future date.
The order reference can also be updated.
Please note any transactions that have not settled after a certain period following
the authorisation are set as cancelled by the system as the authorisation code is
no longer valid. This is usually after 7 days, but can vary depending on your
acquirer.
You can update the amount for a transaction, as long as it is either equal to or less than the
amount authorised.
If you have selected multiple transactions for update (as described in section 2.1.2.5), and need
to change all of their settle statuses to the same value, you can use the “Options” table that is
shown at the top of the page:
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2.1.5.4 Account Check
When activated on your Secure Trading account, an Account Check request allows a
card/account to be validated by checking the customer’s address and security code. An Account
Check shows the merchant that the customer’s account, address and CVV2 value are valid and
that it is acceptable to proceed with the transaction. This feature is only available with select
acquirers and the number of checks performed may differ based on the payment type. To find
out if your acquirer supports Account Check and to activate it on your Secure Trading account,
please contact Secure Trading support (see section 6.1).
Account Checks can be performed using MyST by selecting a pre-existing transaction and
clicking the “Account Check” button, when shown.
No funds are reserved or transferred by the Account Check process, but you may specify
an amount. This amount is inherited in future transactions that refer to the Account Check as a
parent transaction.
Please see section 2.1.4.2 for an explanation of how to view the results of an
Account Check.
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2.2
Reporting
The “Reporting” feature of MyST allows you to analyse the requests processed through your
account. You can view totals for transaction amounts and number of requests across date
ranges for one or more sitereference.
2.2.1
Generating a report
2.2.1.1 Setting the Sitereference, date range and summary type
Select a Sitereference
Set the site you wish to generate a report for choosing
sites from the “SiteReferences” box.
Multiple sitereferences can be selected by clicking on
the sitereference dropdown, and checking the sites that
you have access to.
Pre-defined reports
You can select one of the “Pre-defined reports” which
will set the filters and groupings for you.
Setting the date range
A date range must be specified for each report. By
default, the date range will be set for all transactions for
the current month.
Summary type
The “Summary types” determines which transactions are
included in the generated report (Authorisations and/or
settlements).
Report Format
The report format determines how to structure and
display the report:
Standard:
Display Report in standard Secure Trading format.
Analysis:
Display a pre-set report format for transaction analysis.
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2.2.1.2 Filters
Filter your search criteria using the checkboxes displayed under the “Filters” heading.
For example, selecting USD in the “Currencies” field will return only transactions that were
processed in USD.
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Expanding boxes
When you move your cursor over the boxes shown under the “Filters” tab, they expand to show
more options. This is to simplify the process of selecting options from large lists. After selecting
the desired options, move your cursor away from the expanded box, and it will reduce to normal
size.
2.2.1.3 Group by
You can set how the data in your reports are grouped together using the checkboxes provided.
For the above report, transactions would be grouped by Day, then Currency, then the Request
type.
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2.2.2
Report Results
2.2.2.1 Navigating the Results – Pagination
To change the number of transactions displayed per page in the results, select the drop-down
on the top-left corner of the generated report.
Use the buttons at the bottom of the results to navigate between pages.
2.2.2.2 Further Searching
This can be used to search the generated report.
For example, if you typed “Jet”, the table will display all records that have “Jet” in a field.
2.2.2.3 Sorting the results
By default, the generated report is sorted by the “Day” field.
Click on a column heading to sort the report. For example, click on the “Settled AUTH value”
heading will sort the transactions by that field.
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2.3
Virtual terminal
The “Virtual terminal” allows you to manually process payments on behalf of customers from
within the MyST portal. To access this page, use the “Virtual terminal” link found in the left side
menu.
The Virtual Terminal functionality is only available to certain user roles (refer to
section 3.4 for further information).
In order to use the “Virtual terminal” you will need a MOTO (Mail Order
Telephone Order) merchant id. If you do not have one and would like to
make use of this facility, please contact our Support team. Contact details
can be found in section 6.1.
2.3.1
Process a payment
Fill in the form displayed onscreen and press the “Process” button near the bottom-right of the
page. We will process a transaction with the details provided. After a few seconds, you will be
presented with a success or a failure result. A success result means that the card has been
authorised. If the result is a failure, this means that the card payment has not been authorised
and your customer should arrange another way to pay.
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2.3.2
IIN Lookup
The IIN (Issuer Identification Number) is taken from the first 6-9 numbers of a card and can be
used to identify basic information about the card. The IIN Lookup functionality allows users to
enter the IIN (or an entire card number) and retrieve this information.
The IIN Lookup service enables telephone order sales assistants to check the origin of a
customer’s payment card and determine whether it attracts a premium interchange rate.
This is especially important where the card product may be a commercial card or a
consumer premium product card issued outside of the EU or EEA region. Our system will
assist you determining if the card is subject to a higher level of interchange. Where a
higher level of interchange is sought, the telephone order sales assistant will be able to add
the level of interchange as an additional service fee.
 Refer to the following resources for further info on interchange rates:

VISA Mastercard
Important: Card issuers regularly update the IIN ranges, affecting the information
that is returned by this service. We regularly update our records, but cannot
guarantee to return the most recent details in all cases.
2.3.2.1 Processing the lookup
You can enter the following data into the Card number field:
Entire unmasked card number.
Masked card number (providing the IIN is not masked).
The first 6-9 numbers of a card.
Press “IIN Lookup” to submit the IIN Lookup request.
Upon entering a valid IIN or card number, if the information is available to be returned, you will
be presented with the following information:
Card brand – The name of the payment method.
Payment type description – The English description of the payment method
Bin category – Type of card identified (e.g. consumer or commercial card)
Issuer name
Issuer country
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2.4
ST PayMe
The “ST PayMe” system simplifies the process of requesting a new payment from a customer.
An email will be sent to the specified email address with a link to a Payment Page, allowing
them to process a transaction to your chosen sitereference.
2.4.1
Specifying the Email Details
Step 1. Select the sitereference that is intended to receive the payment.
Step 2. Specify the first and last name of the recipient (included in the email) and their email
address. Email addresses can have a maximum length of 255 (maximum of 64 characters
before the “@” symbol).
Step 3. Specify the amount to be paid and the currency.
Step 4. Specify the Payment Pages version and profile to be used when the customer performs
the payment. There are two options:
Version 1 (Legacy)
Leave the profile field blank, as this is not
supported for version 1.
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Version 2 (Recommended)
If you have customised your Payment Pages with
an stprofile, you will need to include this in the
profile field, otherwise set this field to “default”.
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2.4.2
Additional Fields
Additional fields that can be specified include email subject, the reply to email address, the
order reference, the settle status and the settle due date (must be within the next seven days).
2.4.3
Sending an Email Copy
You can choose to send a bcc copy of the payment email to another email address, for your
records. This is done by specifying the additional email address(es) in the “Bcc email to” field,
before sending. When including multiple email addresses, separate with commas(,) or
semicolons(;).
Email addresses can have a maximum length of 255 (maximum of 64 characters before the “@”
symbol).
2.4.4
Additional Information
Secure Trading provides a large resizable text box to allow you to enter custom text to be
included within the email to your customer. (e.g. Personalised message to the customer)
2.4.5
Adding a company logo
Please refer to section 4.2.2.1.
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2.4.6
Sending the Email
Once the email details have been completed and the “Send Email” button has been clicked, an
email is generated and sent to the customer allowing them to make their payment.
When using ST PayMe, we advise the use of the Payment Pages site
security feature. Please see the Payment Pages document for further
information.
When using ST PayMe it is advised to configure the site security without the
billingfirstname, billinglastname or billingemail as these fields may cause
the transaction to be rejected.
Before sending an email to the customer requesting payment, we
recommend sending an email to your own email address to ensure the
account configuration and company logo appears correctly.
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3
Users
3.1
User details
From the “User details” page you can:
View your user details.
See which users and sitereferences are allocated to you.
View, edit and delete your sub-users and their privileges.
View more information on your sitereferences.
3.1.1
Your User Details
The top section of the “User details” page displays your user details:
Name of field
Username
Role
Valid ip/network(s)
(Max length 255)
Role if invalid IP
Last logged in
Last logged in IP
Locked
Comment
Your username.
Your assigned role. See section 3.4 for further information.
You may have limited user privileges or be prevented from
signing in when you connect from a network outside of the range
specified here. Site admin roles can modify the valid IPs of their
sub-users (see section 3.1.2).
If you connect from an IP address outside the range(s) specified
then your access can be reduced or prevented. See section 3.4
for further information.
The date and time you last logged in.
The IP address of where you last logged in from.
States if your MyST account is “Locked” or “Unlocked”. Locked
accounts cannot sign in to MyST.
The lower section contains two tabs:
“Manage sites” – a list of the sitereferences you have permission to access and
allocate to your sub-users.
“Manage users” – a list of your sub-users.
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3.1.1
Managing your sitereferences
The “Manage sites” tab contains a list of sitereferences that you have permission to access. If
you have many sitereferences, you can search by entering all or part of the sitereference in the
“Search for sitereferences” textbox and clicking “Search”.
For further information about a site, click the associated sitereference in the list of
“SiteReferences”. You will be presented with a page similar the below.
See section 4.1 for further information about viewing your site details in MyST.
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3.1.2
Managing your sub-users
The “Manage users” tab contains a list of sub-users assigned to your account. If you have
many sub-users, you can search by entering all or part of the username in the “Search for
users” textbox and clicking “Search”.
Please note: Your role defines which actions you can perform on your sub-users. Please see
section 3.4 for further information.
3.1.2.1 View a user
When you click on the username for one of your sub-users the “User details” page will display
their details including their sub-users (in the “Manage users” tab) and the sitereferences they
have access to (in the “Manage sites” tab).
You can edit the user you are currently viewing by clicking the “Edit” link next to the username.
3.1.2.2 Edit a user
The “Edit” option allows you to:
Change the password of one of your sub-users.
Change which users are allocated to your sub-users.
Change which sitereferences are allocated to your sub-users.
Change the role assigned to your sub-users (see section 3.4 for further information).
Manage the networks from which sub-users can connect.
Lock a sub-user’s account. “Locked” users are prevented from signing in to MyST.
When you click on “Edit” for one of your sub-users, you will see a page similar to the below.
Use the fields above the “Save” button to edit the user’s password, role and IP settings.
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Allocating Sub-users
Below the “Save” button, in the “Manage users” tab, you can change the sub-users of the
currently selected user in the same way as when adding a new username (see section 3.3.1.2)
Allocating Sitereferences
In the “Manage sites” tab, you can change which sitereferences the currently selected user has
access to in the same way as when adding a new username (see section 3.3.1.3).
Each user must be assigned at least one sitereference.
Any changes you make will not be saved until you click the “Save” button.
Changes will take immediate affect.
3.1.2.3 Delete a user
A user can be deleted by clicking on its associated “Delete” link on the main “User details”
page (shown below).
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3.2
Change password
To change the password you use to sign into MyST, click the “Change password” link from the
left hand menu. You will be presented with a new page where you are required to enter your
current password, your new password, confirm new password and then click on the “Save”
button.
Please note that the ability to change the password for your MyST account is
only available to users with certain roles. For a full list of roles and their abilities,
please refer to section 3.4.
If the current password is incorrect or the new passwords don’t match, then an error message
will be displayed. Otherwise a successful save message will be displayed and your password
will have been changed.
3.2.1
Password Considerations
Change your password every 90 days.
Passwords should not be sent via any form of electronic communication.
Use a different password each time you change your password.
Never reveal your password to anyone.
Passwords should be at least 7 characters long.
Passwords should contain the following groups of characters
o UPPERCASE letters: A-Z
o lowercase letters: a-z
o numbers: 0-9
o symbols: ~`!@#$%^&*()_-+={[}]|:;"'<,>.?
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3.3
Add a new username
The “Add new username” option allows you to create a new user, specify which users (if any)
they can manage and which sitereferences they have access to.
You can only add a new user if your role is Site Admin.
See section 3.4 for further information.
3.3.1
Adding a new user
To add a new user, select the “Add new username” link from the left side menu and fill in the
forms displayed.
3.3.1.1 User Details
Please fill in the fields below when registering a new user.
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Name of field
Username (required)
Password (required)
Role (required)
Valid IP/ network(s)
(Max length 255)
Role if invalid IP
Lock account
Comment
The user’s email address. e.g. [email protected]
Email addresses can have a maximum length of 255 (maximum of 64
characters before the “@” symbol).
By default, a randomly generated string of characters. You can opt to
change this password during user account creation, or at a later time,
either by yourself (see section 3.1.2.2) or by the user you are adding
(depending on role) (see section 3.2).
The role of the new user (defaults to Site User). Click the “Role
details” tab for further information (or refer to section 3.4 in this
document).
You may choose to restrict the user’s access to certain IP addresses
or reduce the access privileges given to a user when they connect
from a different network.
You can specify a single IP, e.g. “194.74.4.78”.
Multiple IP addresses are separated by either a semicolon (;)
or a comma (,). e.g. “194.74.4.78; 194.74.4.79”.
Ranges of IPs are be specified by using a netmask in the
CIDR format. e.g. “194.74.4.78/8”.
In the interest of security, this field is mandatory when creating
a Webservices user account.
If a user connects from an IP address outside the range(s) specified
then their access can be reduced or prevented. Select "Prevent login"
to disable access or choose a role with lower privileges. See section
3.4 for further information.
“Locked” accounts are prevented from signing in to MyST. If a user
with role “site admin” is locked, any child accounts they may have will
still be permitted to sign in.
3.3.1.2 Allocating Usernames
In the bottom section in the “Manage users” tab, you can allocate sub-users to the new user.
Usernames are displayed in two columns. On the left is a list of the users which you have
permission to allocate (i.e. your sub-users) and on the right is a list of the users being allocated
to the new user (i.e. their sub-users).
To allocate a username to the new user, click on the required username. The selected
username will move from the “Available Usernames” column to the “Allocated Usernames”
column.
If you have many sub-users, you can search for the one you require by entering all or part of the
username in the “Search for usernames” box and clicking “Search”.
To remove a username from the “Allocated Usernames” column, click on the required
username. The selected username will move from the “Allocated Usernames” column back to
the “Available Usernames” column.
You can assign or remove sub-users after the user has been created by selecting
the user’s “Edit” option from the main “User details” page (see section 3.1.2.2).
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3.3.1.3 Allocating Sitereferences
Sitereferences are allocated in the same way as usernames.
In the “Manage sites” tab sitereferences, are displayed in two columns. On the left is a list of
the sitereferences which you have permission to allocate. On the right is a list of the
sitereferences the new user will have access to.
If you have many sitereferences, you can search for the one you require by entering all or part
of the sitereference in the “Search for sitereferences” box and clicking “Search”.
To allocate a sitereference to the new user, click on the required sitereference. The selected
sitereference will move from the “Available Sitereferences” to the “Allocated Sitereferences”
column.
To remove a sitereference from the “Allocated Sitereferences” column, click the required
sitereference. The selected sitereference will move from the “Allocated Sitereferences” column
back to the “Available Sitereferences” column.
Each user must be assigned at least one sitereference.
3.3.1.4 Saving the user
Any changes you make will not be saved until you click the “Save” button.
Once you have finished entering the details, click “Save” to create the user. If any of the values
entered are invalid, a warning message will be displayed and the invalid fields will be
highlighted in red.
Once all of the required fields have been completed correctly, a successful save message will
be displayed, the new user will be created and you will be redirected to the “Edit User Details”
page (see section 3.1.2.2) where you can make further changes to the newly added user if
required.
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3.4
Roles
Each user in MyST has a role which defines which privileges have been granted to them. When
signed into MyST, your role is displayed in the top-right corner of the page, next to your
username. Depending on your role, you may not be able to access certain pages or perform
certain actions. The following roles are available:
Site admin
Manual login
Change password
View site configuration
Re-authorise transactions
Refund transactions
Update transactions
Accountcheck transactions
Risk Decision transactions
View transactions
View reports
Use the Virtual Terminal
ST PayMe
View users
Search for your users/sites
View notifications
Edit notifications
Upload/download custom files
Rule manager:
o Payment pages URL redirects
o URL Notifications
o Payment pages send customised
customer email
o Payment pages send customised
merchant email
o Update transaction response
o Edit rule configurations
o Payment pages required fields
Site user
Manual login
Change password
View site configuration
Re-authorise transactions
Refund transactions
Update transactions
Accountcheck transactions
Risk Decision transactions
View transactions
View reports
Use the Virtual Terminal
View users
Search for your users/sites
Site user 2
Manual login
Change password
View site configuration
Re-authorise transactions
Refund transactions
Update transactions
Accountcheck transactions
Risk Decision transactions
View transactions
View reports
Use the Virtual Terminal
ST PayMe
View users
Search for your users/sites
Transaction admin
Manual login
Change password
Re-authorise transactions
Refund transactions
Update transactions
Accountcheck transactions
Risk Decision transactions
View transactions
View reports
Use the Virtual Terminal
Transaction admin 2
Manual login
Change password
Re-authorise transactions
Refund transactions
Update transactions
Accountcheck transactions
Risk Decision transactions
View transactions
View reports
Use the Virtual Terminal
ST PayMe
View only transactions
Manual login
Change password
View transactions
View reports
View only transactions 2
Manual login
View transactions
View reports
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Virtual terminal user
Manual login
Use the Virtual Terminal
Developer 2
Manual login
Change password
View site configuration
View transactions
View reports
View users
Search for your users/sites
View notifications
Edit notifications
Upload/download custom files
Rule manager:
o Payment pages URL redirects
o URL Notifications
o Payment pages send customised
customer email
o Payment pages send customised
merchant email
o Update transaction response
o Edit rule configuration
Virtual terminal user 2
Manual login
Use the Virtual Terminal
ST PayMe
Basic user
Manual login
Change password
View transactions
Use the Virtual Terminal
ST PayMe
ST PayMe
Manual login
Change password
ST PayMe
Developer
Manual login
Change password
View notifications
Edit notifications
Upload/download custom files
Rule manager:
o Payment pages URL redirects
o URL Notifications
o Payment pages send customised
customer email
o Payment pages send customised
merchant email
o Update transaction response
o Edit rule configurations
o Payment pages required fields
File manager
Manual login
Change password
Upload/download custom files
Webservices
Process any automated transactions via
Web Services interface (API)
View transactions
View reports
Webservices 2
Process automated authorisations via
Web Services interface (API)
The aforementioned user roles are shown in a table format (for the purposes of
directly comparing their capabilities) in the “Help” page of MyST, under the “Role”
tab.
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4
Sites
4.1
Site details
You can view details of a site by selecting the
sitereference in the quick view box in the left side
menu (as shown above) and clicking the magnifying
glass. This will display the details of the selected site,
as follows:
The site details page is divided into tabs (read on for further information).
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4.1.1
Site details tab
The “Site details” tab outlines information about the currently-selected site, including details of
how fraud and duplicate checks are configured.
Name of field
Comment
The fields under this header relate to the configuration of our
internal fraud checks on this site. You can request changes by
contacting our Support team (see section 6.1).
Fraud
Run fraud
Indicates if fraud checks are enabled for this site.
Fraud rating
Confidence
threshold
Excess threshold
Duplicate check
Duplicate check
Duplicate velocity
(secs)
Auth method
4.1.2
This is the default fraud value assigned to a transaction following
authorisation. (A value of “-1” indicates that internal fraud checks
have not yet been performed)
When fraud checks are performed on your site, transactions will be
suspended if the final fraud rating assigned to them meets the
confidence threshold.
If there are multiple transactions in a short period of time with the
same payment details, this will increment the fraud rating assigned
to future transactions.
The fields under this header relate to the configuration of our
internal duplicate checks on this site. You can request changes by
contacting our Support team (see section 6.1).
Indicates if duplicate checks are enabled for this site.
If checks are enabled, transactions will be assumed as duplicates if
identical transactions are processed within the timeframe specified
here. This defaults to 900 seconds (15 minutes), if enabled.
The authmethod value assigned to all transactions (defaults to
“FINAL”), unless overridden manually. Information on this field can
be found in the following documents: Payment Pages / API
Accounts tab
The “Accounts” tab provides details of all the accounts set up for the current site. The card
types and currencies that you are able to process will be displayed under four headings:
Name of field
Acquirer
Account Type
Currency
Payment Type
4.1.3
Comment
The name of the acquiring bank through which you can process requests.
These could include ECOM (E-commerce/Internet Transactions), and
MOTO (Mail Order Telephone Order Transactions). For further information
on the type of transactions you can process, please contact our Support
team (see section 6.1).
Supported currency for this account.
The payment types you are able to process using this account.
Users tab
The “Users” tab displays all the users that have been registered using your MyST account, that
have access to the current site, along with their role, the time they last signed in to MyST and
the IP they last signed in from. You also have the options to modify or delete any of these users.
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4.2
File manager
Clicking on the “File manager” link on the left-hand side of the MyST screen will display the
main File manager page. This allows you to upload files to your Secure Trading sitereference.
These files are used with the Payment Pages System and can include images, CSS, HTML and
JavaScript files.
Further information on using these files with your Payment Pages can be found in the Payment
Pages Customisation document.
1
2
3
1
Choose a sitereference and click “Change site”.
2
The upload panel is used to upload new files.
3
The file list is used to display files uploaded to Secure Trading for the selected
sitereference. You can also delete or download files, when required.
Please note that merchants can upload a maximum of 1000 files per
sitereference. All files together must be less than 5MB.
4.2.1
Selecting a Sitereference
Files can be managed for any sitereference that you have privileges for.
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To change the sitereference, select it from the drop-down and click “Change site”.
4.2.2
Uploading a file
Click the “Add files” button in the uploader section and select the files to upload (or drag the
files into the window, if your browser supports it).
In this example, “example.css” and “image1.jpg” have been selected and are ready to be
uploaded. To begin, click “Start upload”.
Please note that only the following file extensions may be uploaded:
bmp, css, email, eot, gif, html, jpeg, jpg, js, png, svg, tif, tiff, ttf, woff, woff2
When uploading text files (e.g. CSS, JS), these must be encoded in UTF-8 or
ASCII.
The maximum size of a file is 1024kb.
Files cannot be empty.
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Once the files have been successfully uploaded, the “Status” column will show 100% for each
file, and a confirmation will be displayed at the top of the page.
The list of files already uploaded will be displayed on the lower part of the page under the “Files
for <your site name>” tab.
Typing in the “Search” text box will filter the files shown to match specified criteria.
You can order the files shown by clicking the arrows shown in the column headers.
Please note that it may take a few minutes for a file to be uploaded or deleted.
Therefore your changes may not appear under the files tab immediately.
Please note that there is no duplicate check for filenames. Uploaded files will
override existing ones with the same name.
4.2.2.1 Using a company logo in customer email notifications / ST PayMe
In order to use a company logo in customer email notifications / ST PayMe, upload an image file
via the “File manager”. When uploading the image, it must have the filename of “emaillogo”
(e.g. emaillogo.png).
The supported file types for a company logo are : bmp, gif, jpeg, jpg, png, svg, tif, tiff.
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4.2.3
Deleting and Downloading
Files can be deleted or downloaded from the file list.
Once you have selected a sitereference, uploaded files will appear on the lower part of the
page.
To select a file, tick the checkbox next the filename.
You can select all files by clicking “Select All”.
4.2.3.1 Deleting Files
Once you have completed your selection, click the “Delete” button.
Please note It may take a few minutes for a file to be deleted. Therefore your
changes may not appear immediately under the files tab.
4.2.3.2 Downloading Files
Once you have completed your selection, click the “Download” button.
The file(s) are downloaded in a zip file. You can edit the files and re-upload them with any
changes you make.
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4.3
Rule manager
The “Rule manager” interface enables you to create distinct rules using your MyST account.
Secure Trading then use these rules to perform automated actions on your sitereference(s),
under pre-specified conditions.
The rule manager allows you to activate/deactivate pre-defined system rules on your account or
create your own customised rules. For example:
Redirecting a customer to your own website upon a successful transaction.
Sending a notification to your system when a transaction has been processed on your
site.
Updating a transaction upon receiving a response from the acquiring bank.
4.3.1
Pre-Requisites
Rules can only be configured on MyST by users with the following roles:
Site admin
Developer
Developer 2
Please refer to section 3.4 for further information on roles that can be assigned to MyST users.
4.3.2
Further reading

The Rule Manager is explained in greater detail in the MyST Rule Manager
supplement.
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5
Subscriptions
5.1
Introduction
A Subscription transaction is the submission of a standard Authorisation (similar to the “AUTH”
type transaction) with additional recurring information. This will cause Secure Trading to
schedule additional continuous authority transactions to be processed at designated intervals,
using the Secure Trading Subscription Engine.
To activate these additional facilities on your Secure Trading account please contact the Secure
Trading support team (see section 6.1).
At this time, MyST can only be used to view and update existing Subscriptions.

Subscriptions are scheduled by sending a request through the Payment Pages,
Web Services or the STAPI client. For further information, please consult our
other documentation. All Secure Trading documents can be found on our website.
5.2
Viewing the parent Authorisation
The first payment in a series of subscription
payments will always be an Authorisation
(AUTH) transaction (including 3D Secure
Authorisations), often referred to as the
“parent” transaction. You can display details
of this parent AUTH by typing its transaction
reference into the Quick Search box, under
“Transactions”, in the left side menu within
MyST (https://myst.securetrading.net), and
clicking the magnifying glass button (or
pressing the return key).
Alternatively, you can search for it on the “Transaction search” page (see section 2.1.1), and
click its transaction reference:
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Once you have selected the parent authorisation transaction, you will be presented with the
following “Single Transaction View” page:
Single Transaction View of a settled parent Authorisation transaction – “Transaction details” tab
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To view the Subscriptions scheduled from this AUTH transaction, select the “Related
transactions” tab:
Single Transaction View of an Authorisation transaction – “Related transactions” tab
Note that the current transaction (in this case, the parent AUTH) is highlighted in yellow.
Rows with the Account “RECUR” and the Request field “AUTH” represent subscription
payments the Subscription Engine has already processed.
In the table, any row with the Request field “SUBSCRIPTION” is a pending scheduled
subscription, using the parent AUTH transaction for the billing and payment details.
Please note that if there is more than one transaction with the request type
“SUBSCRIPTION”, listed under the “Related transactions” tab of an AUTH, this
indicates multiple Subscriptions have been scheduled from the original AUTH.
E.g. A single Parent AUTH which has the following two subscriptions:
Subscription 1 - £1 every month.
Subscription 2 - £10 every 3 months.
By clicking on the transaction reference of the Subscription in the “Related transactions” table
(in this case, 11-64-24), you can view the details of the scheduled Subscription.
This will display a new “Single Transaction View”, with the Subscription details shown.
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5.3
Viewing the Subscription
To view a Subscription in the “Single Transaction View”, you can go to the “Single
Transaction View” of an associated parent AUTH transaction (see section 5.2) and the
Subscription should be shown under the “Related transactions” tab:
Single Transaction View of an Authorisation transaction – “Related transactions” tab
Alternatively, if you already have the transaction
reference of the Subscription, you can type it into
the Quick Search box, under “Transactions”, on the
left side menu, and click the magnifying glass (or
press the return key).
You can also search for the Subscription on the
“Transaction search” page (see section 2.1.1). By
changing the date fields to a range in the future and
performing a search, the next payment scheduled
for each subscription that falls within the specified
range is shown (including pending and inactive
subscriptions).
Please note that for each Subscription, only the next scheduled payment will be
shown in the search results. Any subsequent payments scheduled in the
subscription engine will not be displayed.
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It is possible to view only active subscription payments in the “Transaction search” page, by
choosing “Active subscriptions” from the “Pre-defined searches box”, before searching.
Clicking the transaction reference of a Subscription request in the results will take you to the
“Single Transaction View” for the aforementioned Subscription.
The “Single Transaction View” for a Subscription is very similar to a regular Authorisation
request. Details specific to the Subscription can be viewed under the “Subscription Details”
header.
Single Transaction View of an active Subscription – “Transaction details” tab
Please note that if the Subscription number field has a higher number on the left
to that on the right (e.g. 10/9), this indicates that no more subscription payments
will be processed, because the Final Number of transactions has been exceeded.
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When viewing a Subscription transaction in the “Single Transaction View”, there will be a
“Summary” table at the top of the page, displaying important information about the Subscription:
Summary table at the top of the Single Transaction View for an active Subscription
The colour of the “Summary” table outline indicates the status of the transaction. The possible
states of a Subscription are outlined in the table, below:
Summary text
What this represents
This Subscription will become active when the initial AUTH
transaction is settled (status 100). The subscription can also be
manually set to “Active” by using an Update.
This Subscription will take payment from the customer on the
date specified in the Timestamp field.
This Subscription will NOT take further payments from the
customer, unless the Final Number is changed in an Update.
This Subscription will NOT take further payments from the
customer, unless set to “Active” by using an Update.
For information on updating Subscriptions, see section 5.4.
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To view all scheduled subscription payments in the sequence, click the “Related transactions”
tab. You will see the following table displayed:
Single Transaction View of an active Subscription – “Related transactions” tab
Note that the current Subscription is highlighted in yellow. The Timestamp field displays when
the subscription payments are scheduled to be processed.
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5.4
Update a Subscription
To update a Subscription, first select a Subscription transaction by using the steps outlined in
section 5.3.
Step 1: Click the “Update” button at the bottom of the “Single Transaction View” page (under
the “Transaction details” tab).
Single Transaction View of an active Subscription
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Step 2: On the “Update transactions” page, click the “Show more”
that can be edited.
icon to display the fields
Update Transaction View of an active Subscription
Step 3: Modify the necessary fields that are displayed and click the “Update” button.
Update Transaction View of an active Subscription – with Additional Fields displayed
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On this page, it is possible to update the billing details, in addition to the subscription fields
listed in the table, below:
Field
Authorised amount
Active
Final subscription
Subscription unit
Subscription frequency
Summary
The amount that is processed for the customer each month.
This value represents whether a subscription is active or not.
Setting the value to “0 – Inactive”, renders a subscription inactive,
temporarily stopping all future authorisations.
Setting the value to “1 – Active” makes the subscription active,
resuming payments.
The value is “2 – Pending” before the initial AUTH transaction
settles, and can be updated to either “0 – Inactive” or “1 – Active”.
This represents the position of the last payment in a series of
Subscription payments. Once this number has been reached, no
further payments will be processed.
e.g. If the final subscription number is 12, no further authorisations
will be processed after an Authorisation request with the number
12.
Subscriptions can be allowed to carry on indefinitely by setting the
final Subscription number to ‘0’.
This is the unit of time to use, e.g. “DAY”, “MONTH”.
This is the number of units that should occur before the next
authorisation is processed. It represents the gap between each
payment in a subscription.
E.g. If the unit is DAY and the frequency is 7, an authorisation will
be processed every 7 days.
Step 4: Click the “Update” button at the bottom of the page to submit the changes.
Message displayed at the top of a page, following a successful update
5.4.1
Activating and Deactivating Subscriptions
To stop a scheduled subscription payment from being processed, you must update the Active
status to 0 (“Inactive”). You can activate pending or inactive subscriptions by updating the
Active status to 1 (“Active”).
Caution: Upon reactivating a pre-existing subscription, all payments that
would have been processed during the period the subscription was inactive
or pending are immediately processed.
e.g. If a £10/month continuous subscription is inactive for four months and
then reactivated, four £10 payments will be authorised in the next
settlement run.
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6
Further Information and Support
This section provides useful information with regards to documentation and support for the
Merchant’s Secure Trading solution.
6.1
Secure Trading Support
If you have any questions regarding integration or maintenance of the system, please contact
our support team using one of the following methods.
Method
Telephone
Fax
Email
Website
6.2
Details
+44 (0) 1248 672 050
+44 (0) 1248 672 099
[email protected]
http://www.securetrading.com/support/support.html
Secure Trading Sales
If you do not have an account with Secure Trading, please contact our Sales team and they will
inform you of the benefits of a Secure Trading account.
Method
Telephone
Telephone (Int’l)
Fax
Email
Website
6.3
Details
0800 028 9151
+44 (0) 1248 672 070
+44 (0) 1248 672 079
[email protected]
http://www.securetrading.com
Useful Documents
Any other document regarding the STPP system can be found on Secure Trading’s website
(http://www.securetrading.com). Alternatively, please contact our support team as outlined
above.
6.4
Frequently Asked Questions
Please visit the FAQ section on our website (http://www.securetrading.com/support/faq).
© Secure Trading Limited 2017
4 July 2017
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MyST User Guide
6.5
Best Practices
Whenever a response is received it is best practice to check all the relevant fields and values
are as expected before processing the response.
Every response from Secure Trading contains an Error Code* and a Request Type*. If the
Request Type is not the expected type then it may indicate a configuration issue or an
unexpected error. If the Error Code is not “0” then there was an error with the request. If your
system is expecting a successful response to this request and the Error Code is non-zero then
this case should be treated as an error. A list of error codes and their meaning can be found at:
http://webapp.securetrading.net/errorcodes.html
* For manually configured notifications/redirects fields may need to be
selected in MyST.
Other fields* should be checked if they are relevant to your request. For example:
Live Status should be checked to ensure the transaction is not a test transaction (i.e. the value
will be “1” for a live sitereference) before sending out any goods to the customer.
Settle Status should be checked to ensure it is not suspended (“2”) or cancelled (“3”) before
sending out any goods.
Currency and amount fields can be checked to ensure they match the expected payment value.
Transaction Reference is highly recommended to be stored and referenced
whenever a query is raised with Secure Trading.
© Secure Trading Limited 2017
4 July 2017
Page 61 / 61