Your complete
wireless rate plan
and features guide
Why SaskTel
Wireless?
Coverage Map
4
Talk, Text & Data Plans
6
Talk & Text Plans
8
Travel Add-ons 10
Data Plans
12
Features 16
SaskTel Content Store
19
Wireless Device Protection Plan
19
Travelling with Your Device
20
SaskTel customers are the
most satisfied in Canada!
Only with SaskTel you can get:
•• Ultimate data in Canada – with NO data overage charges!1
•• Saskatchewan’s most connected networks.
•• Best 4G coverage in Canada.
•• Unlimited text messaging in Canada and the U.S.1
Other great benefits you receive from SaskTel include:
Wireless Data Fair Use Policy
26
•• UNLIMITED outgoing calls to every SaskTel Wireless customer
anytime, anywhere in Canada.1,2
•• Change your wireless plan for FREE at ANY TIME
during your contract.
•• Upgrade Your Way! Get the phone you want when you want.
•• SaskTel Stores or Authorized Dealers in over 140 locations
in Saskatchewan.
•• Always walk out of SaskTel Stores and Authorized Dealers
with your devices working with SaskTel Walk Out Ready.
•• Equipment financing available on devices.
•• Add wireless service to your SaskTel bundle and get at least
$5 savings on your monthly SaskTel bill.
Highest in Customer Satisfaction
with Full-Service Wireless
Carriers, Three Years
in a Row.
1 Available on select plans.
2 Long distance charges will apply to any incoming calls received while outside of the local calling area.
SaskTel offers a variety of plans to meet your specific
needs. If your usage changes, you can change your
plan anytime, FREE of charge.
2
Best coverage in Canada is based on coverage availability. Most SaskTel Wireless Postpaid plans are eligible
for Bundle savings with other SaskTel products. SaskTel has more than twice as many towers as any other
4G LTE wireless newtork provider in Saskatchewan. SaskTel received the highest numerical score among
the full-service wireless service providers in the proprietary J.D. Power & Associates 2012-2014 Canadian
Wireless Customer Satisfaction Studies. 2014 study based on responses from 12,474 total consumer
responses measuring four full service providers and measures opinions of consumers with their wireless
service provider. Proprietary study results are based on experiences and perceptions of consumers
surveyed in October 2013 and March 2014. Your experiences my vary. Visit jdpower.com.
Coverage Map
SaskTel Wireless Network
98% 4G Coverage
Stay connected wherever you
go on Saskatchewan’s largest
and fastest growing network.
4G Coverage
April 30, 2014
4G LTE Coverage
April 30, 2014
EV-DO Rev A & 1X Digital Coverage
1X Digital Coverage
Roaming Partner Coverage
U.S. Long Distance Charges Apply
97% CDMA Coverage
The coverage areas shown are approximate. SaskTel cannot
guarantee that coverage will be exactly as shown since factors
beyond our control also affect coverage. These include weather
conditions, terrain, your distance from a cell tower, and whether
the cell is being used indoors or outdoors. Saskatchewan 4G
coverage is as of April 30, 2014. 4G LTE coverage effective date
is April 30, 2014. Coverage areas outside of Saskatchewan are
subject to change without notice. 4G and 4G LTE are not available
in all areas. Fastest claim is based on LTE speed tests conducted
by an independent 3rd party comparing SaskTel 4G LTE network
service to any other LTE network service in Saskatchewan.
4
5
Talk, Text & Data Plans
All plans include:
Unlimited evening (6 p.m. - 6:59 a.m.) and weekend minutes.
Call waiting, call transfer, three-way calling.
• FREE incoming text messages.
•
•
Ultimate 60
Monthly fee
Minutes
$60
400
daytime minutes
SaskTel cell-to-cell
calling
Additional features
Canada-wide
data
UNLIMITED text, picture
& video messaging
N/A
Call Display
1 GB***
Mini Mail
Ultimate 70
Ultimate
13th Man
Ultimate 100
$70
$85
$100
UNLIMITED
daytime minutes
150 long distance
minutes*
UNLIMITED
daytime minutes
UNLIMITED long distance
minutes*
UNLIMITED
daytime minutes
UNLIMITED long distance
minutes*
Extra Cell. Pay for one plan at regular price and save $5/month on
additional devices on the same account. Available on most plans.
Talk a lot? Add unlimited long distance calling to any plan for
just $10/month.
UNLIMITED
outgoing calls
to every SaskTel
Wireless customer
anytime, anywhere
in Canada**
UNLIMITED text, picture
& video messaging
UNLIMITED
outgoing calls
to every SaskTel
Wireless customer
anytime, anywhere
in Canada**
UNLIMITED text, picture
& video messaging
UNLIMITED
outgoing calls
to every SaskTel
Wireless customer
anytime, anywhere
in Canada**
UNLIMITED text, picture
& video messaging
Call Display
10 GB***
Mini Mail
Call Display
13 GB***
Enhanced Voice Mail
Call Display
UNLIMITED***
Enhanced Voice Mail
For information on SaskTel’s Fair Use Policy, see page 26
or visit sasktel.com/fairuse.
*Long distance minutes can be used from within Canada to anywhere in Canada
or the U.S.
**Customers won’t be charged long distance for outgoing calls placed within Canada
to other SaskTel Wireless customers. Long distance charges will apply to any incoming
calls received while outside of the local calling area.
***Subject to SaskTel’s Fair Use Policy. Ultimate 60 has a soft cap of 10 GB. Ultimate 70,
Ultimate 13th Man and Ultimate 100 have a soft cap of 15 GB.
Additional usage:
•
Additional daytime minutes are 30¢/minute.
•
ong distance is 45¢/minute for calls from within Canada
L
to anywhere in Canada or the U.S.
•
International long distance rates apply to calls placed
to an international number (outside of Canada or the U.S.)
from within Canada.
•
Additional Canada-wide data is 6¢/MB.
•
.S. data roaming is $6/MB on the Ultimate 60, 70, 13th Man and
U
100 plans. U.S. roaming is charged on all data used in the U.S. and
is not taken out of the included bucket of data in each plan.
•
ini Mail – 15¢ per minute for deposit/retrieval of messages.
M
Regular long distance and airtime rates apply if you retrieve
messages from outside Saskatchewan and if you do not have
a long distance package.
6
7
Talk & Text Plans
All plans include:
Unlimited evening (6 p.m. - 6:59 a.m.) and weekend minutes.
Call waiting, call transfer, three-way calling.
• FREE incoming text messages.
•
•
Talk 25
Talk 35
Talk & Text 30
Talk & Text 40
Monthly fee
Minutes
SaskTel cell-to-cell calling
Additional features
$25
100
daytime minutes
N/A
Pay-per-use text messaging
(20¢ per sent message)
400
daytime minutes
UNLIMITED outgoing
calls to every SaskTel
Wireless customer anytime,
anywhere in Canada*
$35
$30
200
daytime minutes
N/A
$40
400
daytime minutes
UNLIMITED outgoing
calls to every SaskTel
Wireless customer anytime,
anywhere in Canada*
Extra Cell. Pay for one plan at regular price and save $5/month on
additional devices on the same account. Available on most plans.
Pay-per-use text messaging
(20¢ per sent message)
Call Display
Mini Mail
UNLIMITED text messaging
UNLIMITED text, picture
& video messaging
Call Display
Mini Mail
*Customers won’t be charged long distance for outgoing calls placed within Canada
to other SaskTel Wireless customers. Long distance charges will apply to any incoming
calls received while outside of the local calling area.
Talk a lot? Add unlimited long distance calling to any plan for
just $10/month.
Additional usage:
•
Additional daytime minutes are 30¢/minute.
•
ong distance is 45¢/minute for calls from within Canada
L
to anywhere in Canada or the U.S.
•
International long distance rates apply to calls placed
to an international number (outside of Canada or the U.S.)
from within Canada.
•
ini Mail – 15¢ per minute for deposit/retrieval of messages.
M
Regular long distance and airtime rates apply if you retrieve
messages from outside Saskatchewan and if you do not have
a long distance package.
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9
Travel Add-ons
International
SaskTel Travel Add-ons are designed with you in mind,
making it affordable to stay connected no matter where
you travel. Take advantage of options for talk, data and
text, and find the perfect Add-on for your next trip!
TALK
Per minute rates range between $1.99 and $6.99 per minute
depending on the country you are roaming in.
DATA
Data usage outside of Canada and the U.S.
Canada
TALK
Call from anywhere within Canada to anywhere in Canada
or the U.S. (Incoming calls while in Canada are also included.)
Pay Per Minute
45¢ per minute*
50 Minutes
$5/month
Unlimited Minutes
$10/month
TEXT
Text from anywhere in Canada, the U.S. and the Caribbean
to anywhere in Canada, the U.S. and the Caribbean
Pay Per Use
Unlimited Texting included as part of some plans.
20¢ per text
Pay Per Use
$15 per MB
Pay $25/month for a reduced rate of:
$10 per MB
TEXT
Text messages sent from outside of Canada, the U.S. & the Caribbean
Pay Per Use
65¢ per text
30 Messages
$15/month
100 Messages
$40/month
175 Messages
$60/month
Some countries have limited text messaging services.
Visit sasktel.com/international to see the availability
of text messaging in the country you are travelling to.
For more information on travelling with your device,
please refer to sasktel.com/travel.
United States
For information on SaskTel’s Fair Use Policy, see page 26
or visit sasktel.com/fairuse.
TALK
Call from anywhere within the U.S. to anywhere in Canada or the U.S.
(Incoming calls while in U.S. are also included.)
Pay Per Minute
$1.50 per minute*
30 Minutes
$10/month
200 Minutes
$30/month
500 Minutes
$60/month
*Airtime is extra for Pay Per Minute rates.
Talk Add-ons include both airtime and long distance. Text messages sent to a customer
of an international wireless carrier will be charged an additional 20¢ per message.
Travel Add-ons require a current rate plan. Minimum first full month charge for all
Data Add-ons. Some exceptions apply.
DATA
Data usage within the U.S.
$3 - $10 per MB
(Rates vary by plan)
Pay Per Use
Pay $10/month for a reduced rate of:
$1 per MB
Pay $25/month for a reduced rate of:
50¢ per MB
Pay $50/month for a reduced rate of:
10¢ per MB
TEXT
Text from anywhere in Canada, the U.S. and the Caribbean
to anywhere in Canada, the U.S. and the Caribbean
Pay Per Use
Unlimited Texting included as part of some plans.
10
20¢ per text
11
Data Plans
Mobile Internet Plans
SaskTel Data Plans for iPad
Free yourself from your desk and take advantage
of one of the fastest wireless networks in the world!
No more searching for a Wi-Fi hotspot or internet café.
Surf the internet, check email and access your network
remotely – all you need is a SaskTel mobile internet stick
or capable device with a compatible laptop.
Monthly Fee
Canada-wide
Data Included
U.S. Roaming
$25
500 MB
$6 per MB
$30
1 GB
$5 per MB
$55
4 GB
$3 per MB
$75
8 GB
$3 per MB
Additional data is 3¢ per MB in Canada.
Mobile Tablet Plans
4G LTE Data Plans for iPad
Monthly Fee
Canada-wide
Data Included
U.S. Roaming
$20
500 MB
$3 per MB
$35
5 GB
$3 per MB
Monthly Fee
Canada-wide
Data Included
U.S. Roaming
$20
500 MB
$3 per MB
$35
5 GB
$3 per MB
Additional data is 5¢ per MB in Canada.
For information on SaskTel’s Fair Use Policy, see page 26
or visit sasktel.com/fairuse.
Additional data is 5¢ per MB in Canada.
SaskTel Data Plans for iPad have a maximum data overage charge of $30/month
in Canada.
For information on SaskTel’s Fair Use Policy, see page 26
or visit sasktel.com/fairuse.
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13
Smartphone Data Add-ons
Examples of Data Usage
Available to all smartphone customers.
Data usage varies based on which device you are
using. The chart below indicates usage amounts
for 1 GB of data in a one-month timeframe for
two device categories.
With these Add-ons you choose the amount of data
you need, and each time you use your device for
services like internet, email and instant messaging,
the data is taken from your pool of available data.
Canada-wide
Data Included
U.S. Roaming
$20
250 MB
$6 per MB
$25
1 GB
$5 per MB
$60
3 GB
$3 per MB
$75
UNLIMITED
$3 per MB
Monthly Fee
Smartphone
Data Stick
52,429
29,959
3,495
1,748
Web Pages Viewed
5,825
4,194
Streaming Music
40 hrs
40 hrs
Streaming Video
5.69 hrs
4.27 hrs
256
52
2,996
2,097
Email Sent/
Received
(text only)
Additional data is 3¢ per MB in Canada.
(Not applicable to the $75/month plan.)
Available to new and existing customers in monthly, one or two-year term. Any data
usage in the U.S. is not taken out of the data included in each plan. Customers on the
$20 plan must subscribe to a postpaid wireless voice plan.
Email Sent/
Received
(with attachment)
For information on SaskTel’s Fair Use Policy, see page 26
or visit sasktel.com/fairuse.
App/Game
Downloads
Social Media Posts
with Photo
14
15
Features
Calling Features
Voice Mail Services
SaskTel brings you a wide selection of great features.
Check out some of our customer favourites.
Voice Mail answers your calls when you can’t, providing
secure storage that is easy to access from any device,
24 hours a day.
Call Display$8/month
See who’s calling before you answer.
Call Forwarding$2/month
Redirect calls to another number.
Call Forward Busy$2/month
Redirect calls when you’re on your device.
Call Forward No Answer
Redirect calls when your device is off
or not answered after five rings.
$2/month
Get all 3 for $3
$3/month
Get the Call Forwarding features listed
directly above for only $3. That’s half price!
Detailed Billing
$2.50/month
Receive a detailed list of both local and long distance
calls on your monthly bill (without it, only your long
distance calls are listed).
Mini Voice Mail
$3/month
•• 15¢ per minute message deposit and retrieval
•• Stores up to five two-minute messages for seven days
Voice Mail
$5/month
•• 15¢ per minute message deposit and retrieval
•• Stores up to 25 three-minute messages for 14 days
Enhanced Voice Mail $10/month
•• Free message deposit and retrieval
•• Stores up to 25 three-minute messages for 14 days
Voice Mail to Text
SaskTel Voice Mail to Text automatically converts your
Voice Mail to text messages or email and sends them
to your device or computer.
Voice Mail to Text Pay Per Use 40¢ per converted message
Cellular Safety Plan
Voice Mail to Text Unlimited
Enjoy the safety and security of a device without paying
for anything you don’t need! One annual payment gives
you or a loved one safety, security and simplicity.
Cellular Safety Plan
$199/year
60 minutes of local and long distance calling
per month anywhere in Canada or the U.S.
Pay up front with no additional fees. Free Call Display
and detailed billing.
The SaskTel Cellular Safety Plan offer is subject to change or withdraw without notice.
The plan is available to new and existing customers. Customers of the plan will be
billed for usage over 60 minutes at a flat rate of $1 per minute. Activate this plan on
any compatible SaskTel device.
$5/month
Visual Voice Mail
Quickly and easily view, listen and manage your Voice
Mail messages right on your 4G LTE device without
having to dial into your Voice Mail service. Subscribe
to Visual Voice Mail by texting ADD VVM to 46245.
Visual Voice Mail
$5/month
Visual Voice Mail requires the following SaskTel services:
• Wireless Voice Mail
• Data Plan
• Text Messaging
Online Voice Mail
Login to your Voice Mail account at msging.sasktel.net
to access and manage your mailbox.
16
Text Messaging
SaskTel Content Store
Text Messaging is an easy and fast way to communicate
with friends and family. Received messages are FREE!
Downloads starting at 99¢
Get the latest ringtones, games, wallpapers and
applications right from your device. Download directly
from your device or from mobile.sasktel.com. The
ability to download is included with all rate plans on a
pay per use basis. Available only on capable devices.
Text Messaging Pay Per Use
20¢ per message
The ability to send and receive text messages is
included with all rate plans on a pay per use basis
within Canada, the U.S. and the Caribbean. Unlimited
Text Messaging is included as part of some plans.
Text ‘MOBILE’ to 43210 and receive FREE alerts on
the latest SaskTel downloads, contests and promotions.
4G LTE devices will send a single typed message
as multiple messages if it exceeds 140 characters.
Charges associated with your Text Messaging plan
will apply for each message segment.
Messages sent from any location within or outside
Canada to a customer of an international wireless
carrier will be charged at 20¢ per message in addition
to regular text messaging rates.
Pricing excludes third party shortcodes such as voting,
horoscopes, quizzes, etc, to which regular rates apply.
Picture/Video Messaging
Snap pictures or take short videos and send them
to your friends or family on their device or to an email
address. The ability to send and receive picture and
video messages is included with all rate plans on a
pay per use basis. Available only on capable devices.
Picture and Video Messaging
Pay Per Use
75¢ per message
Pay only 75¢ for each message you send.
Received messages are FREE!
Wireless Device Protection Plan
At SaskTel, we know how valuable your wireless device
is to you – and how stressful it can be if something
happens to it.
If your device is lost, stolen, damaged or malfunctioning,
SaskTel can help. SaskTel now offers a Wireless Device
Protection Plan, administered by eSecuritel.
SIGNING UP
Sign up when you activate your device, or up to
12 months afterwards.
PAYMENT
For as low as $6 a month, you’re protected against loss,
theft and damage. For each approved claim, you simply
pay a deductible ranging from $75 to $200, depending
on the type of device.
We’ve made it easy to replace your device quickly
and without hassle. Your claim can be processed over
the phone and a replacement device can be picked
up at a SaskTel Store or SaskTel Authorized Dealer.
For information on SaskTel’s Fair Use Policy, see page 26
or visit sasktel.com/fairuse.
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19
Travelling with Your Device
Canadian Roaming
Refers to using your device anywhere in Canada outside
of Saskatchewan.
The SaskTel 4G network is part of a larger, nation-wide
network, providing the best coverage in Canada. You
can use your 4G or 4G LTE phone across Canada where
SaskTel has established roaming agreements with other
4G-compatible network providers.
Airtime Charges
•• Your regular airtime will be charged based on your
wireless voice plan.
Voice Mail
•• When retrieving messages, you’ll be billed standard
airtime charges and long distance according to
your wireless service plan instead of being charged
the rates associated with your Wireless Voice
Mail package.
Long Distance Charges
•• You may also be charged long distance charges
depending on your wireless voice plan, where you
are and where you are calling.
•• Calls made to or received from a Canadian or U.S.
landline or wireless device are 45¢ per minute.
•• Travel Add-ons are available.
BILLING
Since each situation is unique, we recommend
you contact the Customer Relationship Centre at
1-800-SASKTEL (727-5835) before you travel to find
out the most cost-effective way to use your device
while travelling. You could:
Add a Travel Add-on to your current wireless service
plan for additional local and long distance minutes.
• Avoid data roaming charges by using Wi-Fi networks
to access data for no charge or a nominal fee. See
Accessing Wi-Fi on your smartphone or Accessing
Wi-Fi on your tablet for instructions on connecting
to Wi-Fi.
•
We rely on other wireless carriers to provide us with
the details of the calls you make outside the province.
Therefore, billing may be delayed. Charges for calls
made outside of the province are calculated based
on the rate plan and minutes available at the time
the call was placed.
For more information on Canada-wide roaming,
visit sasktel.com/coverage.
Text Messaging Charges
•• Received messages are FREE
•• Sent text messages are charged 20¢ per message.
If you subscribe to Unlimited Text Messaging, the fee
is included in your subscription.
•• Messages sent to a customer of an international
wireless carrier will be charged at 20¢ per message
in addition to regular text messaging rates.
•• Pricing excludes third party shortcodes such as voting,
horoscopes, quizzes, etc., to which regular rates apply.
Data Charges
•• Your data plan includes a set amount of data that
can be used Canada-wide. Any usage in excess of
this monthly amount will be billed to you according
to your plan’s additional data rate.
•• Data caps protect you from Canadian data
charges over $50. Visit sasktel.com/datacaps
for more information.
•• SaskTel offers plans that include Unlimited
Canada-wide Data with no overage charges.
Refer to pages 6 or 14 for details.
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21
U.S. Roaming
Airtime Charges
When you are travelling anywhere in the United
States, calls made to or received from a Canadian
or United States landline or wireless device are
$1.50 per minute. Travel Add-ons are available.
Voice Mail
Retrieving messages from your device while roaming
in the U.S. will be billed depending on the rate plan
subscribed to as follows:
If you are on a calling plan that includes airtime
only, you will be billed $1.50 per minute when
retrieving messages.
•• If you are on a Travel Add-on, you will be billed if
you exceed the minutes available in your Add-on.
•• Visit msging.sasktel.net from a computer to listen
to your wireline or wireless Voice Mail for free.
••
BILLING
Since each situation is unique, we recommend
you contact the Customer Relationship Centre at
1-800-SASKTEL (727-5835) before you travel to find
out the most cost-effective way to use your device
while travelling. You could:
Add a Travel Add-on to your current wireless service
plan for lower long distance rates and data rates.
•• Avoid data roaming charges by using Wi-Fi networks
to access data for no charge or a nominal fee. See
Accessing Wi-Fi on your smartphone or Accessing
Wi-Fi on your tablet for instructions on connecting
to Wi-Fi.
••
We rely on other wireless carriers to provide us with
the details of any wireless usage in the U.S. Therefore,
billing may be delayed.
Data
•• U.S. Roaming rates specific to your data plan apply
and range from $3/MB to $10/MB. Data usage is not
deducted from the data included in your plan.
•• Data caps protect you from U.S. data charges
over $100. Visit sasktel.com/datacaps for
more information.
•• Travel Add-ons are available.
Text Messaging Charges
•• Incoming text messages are FREE.
•• Sent text messages are charged 20¢ per message.
If you subscribe to Text Messaging Basic or Unlimited,
the fee is included in your subscription.
•• Messages sent to a customer of an international
wireless carrier will be charged at 20¢ per message
in addition to regular text messaging rates.
•• Pricing excludes third party shortcodes such as voting,
horoscopes, quizzes, etc., to which regular rates apply.
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23
International Roaming
Calling
•• Per minute rates range between $1.99 and $6.99
per minute depending on the country in which you
are roaming.
•• All calls are charged per minute and billed to your
SaskTel Wireless account in Canadian funds.
•• Charges for “premium” calls while roaming, such as
vote lines, information and directory assistance service,
etc., are extra.
•• You only pay for the roaming minutes that are used,
and these minutes are never deducted from the free
minutes included in your plan.
Data
•• $15.00 per MB
•• Data is charged in 10 KB increments to your SaskTel
Wireless account in Canadian funds.
•• Any data used while in 4G LTE coverage is not deducted
from the data included in your regular data plan.
•• Avoid data roaming charges by using Wi-Fi networks
to access data for no charge or a nominal fee. See
Accessing Wi-Fi on your smartphone or Accessing Wi-Fi
on your tablet for instructions on connecting to Wi-Fi.
•• Data caps protect you from international data
charges over $100. Visit sasktel.com/datacaps
for more information.
•• Travel Add-ons are available.
Text Messaging
•• Incoming text messages are FREE.
•• Messages sent while roaming in international
locations (outside Canada, the U.S. and the
Caribbean) are charged a 65¢ fee in addition
to regular text messaging charges.
•• Messages sent to a customer of an international
wireless carrier will be charged at 20¢ per message
in addition to regular text messaging charges.
•• Pricing excludes third party shortcodes such as voting,
horoscopes, quizzes, etc., to which regular rates apply.
•• Travel Add-ons are available.
••
When you access your voice mail, the per-minute
charge for the country you are in will apply, which
includes both airtime and long distance.
Roaming in CDMA coverage
•• If you have a CDMA phone, you may be able to roam
in countries that still have CDMA coverage, such as
Mexico and the Caribbean.
•• Calls are 95¢ per minute, including long distance
and airtime.
•• Sent text messages are charged 20¢ per message.
If you subscribe to Unlimited Text Messaging, the fee
is included in your subscription.
•• Messages sent from outside of Canada to a customer
of an international wireless carrier will be charged
at 20¢ per message in addition to regular text
messaging rates.
BILLING
Since each situation is unique, we recommend
you contact the Customer Relationship Centre at
1-800-SASKTEL (727-5835) before you travel to find
out the most cost-effective way to use your device
while travelling.
We rely on other wireless carriers to provide us with
the details of any wireless usage outside of Canada.
Therefore, billing may be delayed.
All charges are billed to your SaskTel Wireless account
in Canadian funds. Taxes, including foreign government
charges on telecommunications services, are extra.
GST and PST apply.
To find out the services and rates in your travel area, use
the international roaming search tool on sasktel.com.
For information on SaskTel’s Fair Use Policy, see page 26
or visit sasktel.com/fairuse.
Voice Mail
•• Regular voice mail charges apply.
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25
Wireless Data Fair Use Policy
Effective August 27, 2014
This policy lets us manage the data usage of a very small
group of the heaviest data users to maintain a higher quality
of service for all customers. Managing data consumption
allows us to continue to offer the only Canada-wide data
plans with no roaming overage charges.
If you exceed the Wireless Data Fair Use Policy usage
limits, your wireless data service will be slowed to speeds
equivalent to SaskTel High Speed Light service (up to
256 Kbps download speed and 128 Kbps upload speed)
for the remainder of your billing period.
The current Wireless Fair Use Policy data usage limits are:
••
••
Dependant on the plan you subscribe to
200 MB per billing period while roaming outside
of Canada (this limit is increased to 10 GB in the
United States if you subscribe to a United States
Data Travel Add-on)
To prevent your service from being slowed, you can monitor
your data usage with a data tracker application. See Usage
tips below for information on data tracker applications and
other tips to help manage your data usage.
The SaskTel Wireless Data Fair Use Policy is designed to
enable SaskTel to manage its network within Saskatchewan.
TERMS AND CONDITIONS
SaskTel’s Wireless Data Fair Use Policy is subject to change
from time to time in order to maintain an ongoing positive
experience for all customers on SaskTel’s Wireless Network
as well as on the networks of other carriers with whom
SaskTel has roaming agreements. SaskTel will inform you
of any changes in this policy by posting such changes to
sasktel.com or communicating them to you in such other
manner or medium as SaskTel determines is reasonable in
the circumstances. SaskTel will endeavour to give 30 days
prior notice of changes in this policy.
1. While on the SaskTel wireless network
in Saskatchewan:
a. SaskTel reserves the right to limit throughput or
the amount of data transferred, deny, suspend or
terminate the service or any part, component or
feature thereof, without notice, to anyone believed
to be using any SaskTel provided wireless data service
or feature in any manner that adversely impacts
SaskTel’s network or its service levels, as determined
by SaskTel.
b. SaskTel reserves the right to limit a customer’s
data speeds should the customer’s total data usage
exceed 6 GB in a given monthly bill cycle; for prepaid
customers this is the first day of every month. This
reservation applies to all wireless data plans.
26
c. SaskTel will endeavour to notify customers when
they have reached the limit at which a customer’s
data speeds will be reduced.
2. While roaming on the SaskTel R network in Manitoba
a. SaskTel reserves the right to limit throughput or
the amount of data transferred, deny, suspend or
terminate the Service or any part, component or
feature thereof, without notice, to anyone believed
to be using any SaskTel provided wireless data service
or feature in any manner that adversely impacts the
SaskTel network or its service levels, as determined
by SaskTel.
b. The speed of your Service will be restricted
to a level ranging between 128 and 2048 Kbps.
c. SaskTel reserves the right to further limit a Customer’s
data speeds should the Customer’s total data usage
exceed a predetermined level ranging between 6 GB
and 25 GB in a given monthly bill cycle; for prepaid
customers this is the first day of every month. This
reservation applies to all wireless data plans. SaskTel
will endeavour to notify Customers when they have
reached this predetermined limit in a given monthly
bill cycle.
3. While roaming outside Canada
a. SaskTel reserves the right to limit a Customer’s data
speeds should the Customer’s total data usage exceed
a predetermined level ranging between 200 MB and
500 MB in a given monthly bill cycle while roaming
on any wireless network outside of Canada; for
prepaid customers their monthly bill cycle date is
the first day of every month. This reservation applies
to all data plans.
b. SaskTel will endeavour to notify Customers when
they have reached this limit.
Important note for customers with a SaskTel Wireless
Travel Add-on
Wireless Travel Add-on customers are subject to this
Wireless Data Fair Use Policy with the following alterations.
•The
existing roaming usage limits as defined in the
Wireless Data Fair Use Policy are:
a. Increased to 10 GB for United States roaming
if a United States Wireless Travel Add-on has been
purchased. Note that purchasing an International
Wireless Data Travel Add-on will not increase
existing roaming usage limits. International Data
Travel Add-ons are subject to the limits as defined
in Section 3 of this Wireless Data Fair Use Policy.
27
We’re here for you!
SaskTel gives you the flexibility to contact
us however you choose.
Our Customer Care team is available
Monday to Friday, 8 a.m. to 8 p.m.
and Saturday from 9 a.m. to 5 p.m.
All calls to Customer Care are free.
Just dial 1-800-SASKTEL (727-5835).
It couldn’t be any easier or faster!
Stop in at one of more than 140 SaskTel Stores
or Authorized Dealers across the province.
See the SaskTel Phonebook listings (in print
and online at sasktelphonebook.com) under
“Cellular” for the SaskTel Authorized Dealer
nearest you.
14STEL230.07/14.30M
Or visit us online at sasktel.com.
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