27 October 2014 Asia Pacific/Australia Equity Research Property & Casualty Insurance (Insurance (AU)) QBE Insurance Group (QBE.AX / QBE AU) Rating Price (24 Oct 14, A$) Target price (A$) Market cap. (A$mn) Yr avg. mthly trading (A$mn) Last month's trading (A$mn) Projected return: Capital gain (%) Dividend yield (net %) Total return (%) 52-week price range NEUTRAL* 11.14 12.20¹ 15,205.49 1,339 1,157 9.5 3.8 13.3 16.0 - 10.2 * Stock ratings are relative to the relevant country benchmark. ¹Target price is for 12 months. Research Analysts Andrew Adams 61 2 8205 4106 [email protected] FORECAST INCREASE The waiting game continues ■ Margin stabilisation: Following a number of years of margin improvement potential, QBE is now facing a global softening of premium rates and the task of actually delivering an improved margin is getting tougher, in our view. We allow for some margin improvement on the back of a lower expense ratio in coming years for QBE, but we caution an expectation of significant improvement from the current ~10% margin. We maintain our NEUTRAL rating. ■ Top-line pressure: The GWP pressure for QBE has changed from 'remedial action' to 'competitive pressure' and hence growth remains a challenge. QBE is targeting selected growth, including US casualty, which will assist in offsetting the declines elsewhere in the near term. ■ Balance sheet strength at a cost: QBE is taking action to improve the strength of their balance sheet and we have increased confidence that the reserving issues are largely addressed. But this comes at a cost, with over 100bps of margin pressure from business sales and an ROE of only ~10%. ■ Earnings changes: Following a review of our QBE forecasts, we increase FY15 EPS by 1.9% and lower FY16 by 2.9%. Our FY15 increase is driven by an increase in investment income on shareholders' funds, while in FY16 we reduce our insurance profit by 6%. ■ Valuation: The step change in QBE's ROE no longer justifies a valuation premium to its peer base, in our view. If anything, given the position of the core business, a discount could be expected. Longer term, QBE is certainly an interesting investment proposition, but with macro tailwinds continuing to be delayed along with the margin turnaround, we maintain a NEUTRAL rating. Total return forecast in perspective Financial and valuation metrics 60% 40% 20% Mean^ CS tgt^ Sh Prc 0% -20% -40% 12mth Volatility* Performance over Absolute (%) Relative (%) 52wk Hi-Lo 1M -5.8 -6.4 IBES Consensus target return^ 3M -6.1 -3.0 12M -22.1 -22.8 Relative performance versus S&P ASX 200.See Reference Appendix for a description of the chart. Source: Credit Suisse estimates, * Consensus, mean range from Thomson Reuters Year Reported profit (US$mn) Cash Earnings (CS) (A$mn) Cash EPS (CS) (A$) Change from previous EPS (%) Cash EPS growth (CS) (%) Cash PE (CS) (x) Dividend (Ac) Dividend yield (%) Franking (%) Book value per share (Ac) Price/book (x) 12/13A -254.0 1,024.1 0.85 n.a. -10.9 13.2 32.00 3.2 100 931.35 1.2 12/14E 867.5 1,021.9 0.79 -0.1 -12.4 14.1 33.00 3.1 100 1,038.88 1.1 12/15E 1,234.6 1,493.0 1.09 1.8 30.9 10.2 45.00 4.0 100 1,138.93 1.0 12/16E 1,397.6 1,720.4 1.25 -2.9 12.0 8.9 54.00 4.7 70 1,240.44 0.9 Source: Company data, ASX, Credit Suisse estimates, * Adj. for goodwill, notional interest and unusual items. Relative P/E against ASX/S&P200 based on pre GW in AUD. Company PE calculation is based on displayed EPS Currency. DISCLOSURE APPENDIX AT THE BACK OF THIS REPORT CONTAINS IMPORTANT DISCLOSURES, ANALYST CERTIFICATIONS, AND THE STATUS OF NON-US ANALYSTS. US Disclosure: Credit Suisse does and seeks to do business with companies covered in its research reports. As a result, investors should be aware that the Firm may have a conflict of interest that could affect the objectivity of this report. Investors should consider this report as only a single factor in making their investment decision. CREDIT SUISSE SECURITIES RESEARCH & ANALYTICS BEYOND INFORMATION® Client-Driven Solutions, Insights, and Access 27 October 2014 Table of contents Executive summary GWP growth Underlying insurance margin Balance sheet Valuation Earnings changes GWP – remedial action versus soft market North America – long road ahead Latin America – future unknown Europe – globalisation and localisation Australia and New Zealand - softening Asia Pacific – growth opportunity Outlook – downside risk Underlying insurance margin Attritional loss ratio – patchy improvement Large risk and catastrophe allowance - appropriate Expense ratio – the silver bullet Impact of business sales – margin compression Investment income – surprisingly resilient Outlook - challenging Balance sheet – addressed ROE Macro leverage – one day Discount rate Currency Valuation – longer term appeal 4 4 4 5 6 7 8 9 10 11 12 13 13 14 14 15 17 20 22 23 25 26 28 28 28 30 QBE Insurance Group (QBE.AX / QBE AU) 2 27 October 2014 Figure 1: QBE Earnings Summary QBE Insurance Group Limited Share Price: $ 11.14 12-month target price: $12.20 Year ending 31 December Profit & loss (US$m) Gross written premium Net earned premium FY12 FY13 FY14F FY15F FY16F ASX code: 18,434 17,975 16,616 16,009 16,431 No. of shares (m) QBE.AX 1,365 15,205 15,798 15,396 13,870 14,159 14,206 Market cap (A$m) Net claims incurred -10,428 -9,931 -8,582 -8,634 -8,681 Market cap ranking Acquisition costs Administration costs -2,560 -2,357 -2,580 -2,544 -2,358 -2,303 -2,368 -2,094 -2,329 -2,064 Weighting - ASX200 Weighting - insurance Underwriting result 453 341 626 1,062 1,132 Insurance inv income 809 500 514 441 455 Insurance result 1,262 841 1,140 1,503 1,587 Interest expense* -324 -345 -258 -213 -213 410 301 285 369 -407 -1,245 -60 941 -448 -161 -19 Inv income on SHF Amortisation of intangibles Pe-tax profit Income tax Outside equity interests NPAT Share price: NEUTRAL Target price 14 $12.20 TSR 0.8% 20.3% 13.3% 12mnth Fwd PE 10.1x FY12 FY13 FY14F FY15F FY16F EPS 65.1 -21.0 67.1 90.2 101.5 EPS (pre-gw) 91.9 81.9 69.6 92.8 104.0 497 EPS (pre-gw, AUD) 88.7 85.3 79.0 109.1 124.5 -50 -50 PER 12.6x 13.1x 14.1x 10.2x 8.9x 1,107 1,609 1,821 31% -11% -15% 33% 12% 204 -232 -367 -415 -10 -8 -8 -8 867 1,235 1,398 761 -254 - - AUDUSD 1.04 0.89 0.87 Average exchange rate 1.04 0.96 0.90 - Key ratios: $11.14 Rating EPS growth DPS (A$ cps) 50.0 32.0 33.0 45.0 54.0 Payout ratio (%) 56% 38% 42% 41% 43% 4.8% Net Dividend Yield 4.5% 2.9% 3.0% 4.0% - Franking Level 32% 100% 100% 100% 70% 0.85 0.85 Gross Dividend Yield (%) 5.1% 4.1% 4.2% 5.8% 6.3% 0.85 0.85 Tax rate (%) 11.9% -25.6% 19.9% 22.1% 22.2% 1,169 1,271 1,210 1,210 1,293 1,322 1,368 1,368 1,377 1,377 10.35 0 Avg Shares (basic) Avg Shares (diluted) Key ratios: FY12 FY13 FY14F FY15F FY16F GWP growth (%pa) 0.8% -2.5% -7.6% -3.7% 2.6% NAV p/share 9.51 8.30 9.06 9.69 NEP growth (%pa) 2.9% -2.5% -9.9% 2.1% 0.3% Price to NAV (x) 1.2x 1.3x 1.2x 1.1x 1.1x NEP / GWP (%) 85.7% 85.7% 83.5% 88.4% 86.5% ROE (%pa) 7.0% -2.3% 7.6% 9.6% 10.1% Reinsurance ratio (%) 13.9% 13.9% 18.9% 13.1% 12.4% NTA p/share 4.32 4.71 5.76 6.45 7.16 Loss ratio (net - %) 66.0% 64.5% 61.9% 61.0% 61.1% Price to NTA (x) 2.6x 2.4x 1.9x 1.7x 1.6x Commission ratio (%) 16.2% 16.8% 17.0% 16.7% 16.4% ROTE (%pa) 16.3% -4.6% 12.6% 14.8% 14.9% Expense ratio (%) 14.9% 16.5% 16.6% 14.8% 14.5% MCR ratio Combined ratio (%) 97.1% 97.8% 95.5% 92.5% 92.0% Debt / equity Insurance margin (%) 8.0% 5.5% 8.2% 10.6% 11.2% Divisionals (US$m) FY12 FY13 FY14F FY15F FY16F Australia Gross written premium Combined ratio (%) 4,987 90.6 4,786 87.4 4,640 88.6 4,491 89.1 4,626 90.0 Insurance margin (%) 18.9 18.8 15.7 14.0 13.2 Asia Pacific 1.69x 1.62x 1.76x 1.79x 1.93x 43.3% 44.1% 34.9% 32.5% 30.2% BALANCE SHEET (A$mn) FY12 FY13 FY14F FY15F FY16F Cash 2,025 1,238 1,340 1,414 1,488 Receivables 5,232 5,119 2,640 3,227 2,659 29,586 4,377 29,427 3,461 30,792 4,508 32,475 4,798 34,177 4,835 DAC 2,606 2,221 2,171 2,311 2,329 Intangibles 6,068 4,480 4,500 4,450 4,400 Investments Reins Recoveries Gross written premium Combined ratio (%) 578 85.8 730 84.0 766 92.4 804 89.5 845 89.3 Other ASSETS 868 50,762 1,325 47,271 1,196 47,148 1,212 49,887 1,229 51,116 Insurance margin (%) 15.9 17.4 9.8 13.6 13.9 Outstanding Claims 22,789 21,669 20,572 21,896 22,065 Unearned premium 8,559 8,184 7,422 7,899 7,960 Borrowings Other 4,946 3,051 4,591 2,424 4,337 2,408 4,337 2,408 4,337 2,408 LIABILITIES 39,345 36,868 34,738 36,540 36,770 NET ASSETS 11,417 10,403 12,410 13,346 14,345 Shareholders' Equity 11,417 10,403 12,410 13,346 14,345 Share capital 10,002 9,195 10,831 10,918 11,030 Equity component of hybrid securities Reserves 133 -1,859 0 -1,470 0 -1,672 0 -1,672 0 -1,672 3,082 2,631 3,201 4,051 4,938 59 47 49 49 49 5,290 5,876 7,861 8,847 9,896 North America Gross written premium Combined ratio (%) Insurance margin (%) 6,569 106.8 5,854 115.8 5,285 99.8 5,036 95.5 5,215 92.5 -4.9 -14.6 3.1 7.6 10.6 Latin America Gross written premium Combined ratio (%) 1,223 94.8 1,380 99.7 1,298 117.2 1,363 94.7 1,431 94.2 Insurance margin (%) 11.9 8.2 -9.6 8.5 9.2 Europe Gross written premium Combined ratio (%) Insurance margin (%) 5,077 5,225 4,627 4,314 4,314 94.9 96.4 96.0 94.6 94.3 9.8 5.3 7.4 8.9 9.2 Equator Re Retained Profits Outside Equity Interests Net Tangible Equity Net earned premium Combined ratio (%) Insurance margin (%) 3,410 99.7 3,057 96.8 2,541 91.0 2,955 92.2 2,664 92.0 4.1 5.2 12.6 10.9 11.2 MSCI IVA (ESG) Rating BB Credit Suisse View TP ESG Risk (%): 0 TP Risk Comment: We value increased earnings pressure from regulatory change with further downside pressure from global regulatory reform and inability to price in a cost-focsued global environment. 10.1 Share Price Performance 52wk range: 10.16-15.95 9.1 8.1 17.00 16.00 15.00 14.00 13.00 12.00 11.00 10.00 Oct-13 7.1 6.1 MSCI IVA Risk (%): Negative 5.1 MSCI Risk Comment: Recently downgraded from 'AA' to 'A' which is justified based on environmental risks, but we consider a further downgrade likely as the company has reported provision top-ups for prior year claims and the continued volatility of weather events impacting the balance sheet. 4.1 Environment Stock Jan-14 QBE.AX Apr-14 Jul-14 XJO Oct-14 Social Local Sector Governance Country Global Sector Source: MSCI ESG Research XXJ Andrew Adams Source: Reuters Share price as of 24-Oct-14, 17:02 +612 8205-4106 [email protected] Source: Company data, Credit Suisse estimates QBE Insurance Group (QBE.AX / QBE AU) 3 27 October 2014 Executive summary Following many years of margin improvement potential, QBE is now facing a global softening of premium rates and the task of actually delivering an improved margin is getting tougher, in our view. Despite QBE's share price falling by ~25% in the past 12 months, this has been on the back of outer year earnings downgrades and QBE is still trading at roughly fair value versus it global peers and a discount to the high-quality domestic financial names. We look at the key earnings drivers for QBE, along with the balance sheet and valuation impact. There is certainly longer-term valuation appeal in QBE at current prices should management be successful in turning the business around. However, in the face of challenging market conditions, we highlight that the turnaround is no certainty. Following many years of margin improvement potential, QBE is now facing a global softening of premium rates and the task of actually delivering an improved margin is getting tougher, in our view GWP growth QBE's GWP experienced strong growth for over ten years, before hitting a peak in 2011, when insurance margins collapsed. The GWP growth was driven by acquisitions, primarily in the Americas division. While the decline in recent years has come largely from the North America division, the current FY14 pressure is also coming from increased competition in the market across all of QBE's regions. While commercial lines has enjoyed premium rate increases in recent years, primarily in Australia and North America, we have observed a slowdown in the rate increases in 2014 with the potential for rate decreases as we move into 2015. This was echoed by QBE management comments at the 1H14, noting that "market conditions became slightly more challenging as the first half of 2014 progressed. Competition and overcapacity kept premium rate increases low in many of the markets in which we operate." QBE's GWP was down 2.5% in FY13 and was expected to be down a further ~5% in FY14. Based on the movements in exchanges rates in 1H14, this should have improved the guidance to a ~4% contraction, but weakness in commercial lines globally resulted in a revised guidance of a ~6.5% decline in GWP in FY14, an additional US$450mn of GWP lost. The additional US$450mn of GWP decline was due to a reduction in expectations in North America and Australia commercial lines. Interestingly, despite the competitive pressure accelerating over 1H14 and resulting in QBE falling ~5% short of its 1H14 budget, QBE have made little adjustment to their 2H14 budget. Interestingly, despite the competitive pressure accelerating over 1H14 and resulting in QBE falling ~5% short of its 1H14 budget, QBE has made little adjustment to its 2H14 budget Figure 2: QBE FY14 change to Group forecast US$mn 1H14 2H14 Original budget Revised forecast Change 8,900 8,491 -4.6% 8,400 8,309 -1.1% Source: Company data, Credit Suisse estimates Underlying insurance margin There is increasing comfort that QBE's reserving issues are largely addressed, but we highlight that the underlying insurance margin remains under pressure and is unlikely to demonstrate any significant improvement in the near term. In fact, unless QBE can effectively pull out more costs from the business, we see further downside risk to QBE's insurance margin. We note: ■ QBE reported an underlying insurance margin of 10.0% in 1H14, with a similar level assumed in 2H14 based on their FY14 guidance. ■ QBE's 1H14 underlying margin calculation used an expense ratio of 32.8% (31.5% was used in FY13). We assume 31.5% as the base case expense ratio, implying 130bps of improvement from 1H14. Unless QBE can effectively pull out more costs from the business, we see further downside risk to QBE's insurance margin QBE Insurance Group (QBE.AX / QBE AU) 4 27 October 2014 ■ We have assumed a slight improvement in QBE's underlying loss ratio on the back of recent remedial action, which also assumes that LPI and Argentina do not deteriorate further at an underlying level. ■ We assume margin contraction from stripping out LMI and half of the agency business. Figure 3: QBE underlying insurance margin drivers % of NEP FY14 underlying insurance margin Expense ratio improvement Further remedial action on loss ratio LMI removal Removal of agency income FY15 insurance margin base 10.0% 1.3% 0.6% -0.9% -0.5% 10.5% Source: Company data, Credit Suisse estimates Adopting an insurance margin much above 10.5% in FY15 requires a lot to work in QBE's favour in our view. With premium rates now in decline globally, there is additional pressures that a soft market brings. Balance sheet QBE's balance sheet has been under pressure in recent years and while in our view the previous actions taken by management put QBE on track to be in a strong position by the end of 2015, management decided to take immediate action to increase the strength of the balance sheet at the 1H14 result. The capital initiatives announced by QBE will result in a stronger balance sheet and higher capital buffers, but with earnings remaining under pressure, this will ultimately result in a lower ROE for investors. On our calculations, a normalised return for QBE in FY15 is ~10%, well below its historical returns. The capital initiatives announced by QBE will result in a stronger balance sheet and higher capital buffers, but with earnings remaining under pressure, this will ultimately result in a lower ROE for investors Figure 4: QBE ROE workings US$mn FY15 Cash NPAT - Core Plus LMI (60%) FY15 Cash NPAT - Reported 1,318 68 1,386 FY15 pro-forma equity FY15 retained earnings FY15 equity Intangible Net Tangible Assets 13,000 762 13,762 4,525 9,237 ROE RNTA 10.1% 15.0% Source: Company data, Credit Suisse estimates The step change in QBE's ROE no longer justifies a valuation premium to its peer base for QBE, in our view. If anything, given the position of the core business, a discount could be expected, if not for some macro leverage. QBE Insurance Group (QBE.AX / QBE AU) 5 27 October 2014 Figure 5: Australia financials – P/BV vs ROE Figure 6: Selected global insurers– P/BV vs ROE PTM CPU PPT IRE 3.0x 1.75x Expensive 2.5x P - = E Expensive P BV / E BV P E BTT CBA = 2.0x AMP Price / Book Value (x) Price / Book Value (x) PER = 13.4x WBC IAG HGG IFL ANZ ASX NAB MQG 1.5x CGF SUN 1.0x TWR P E - / BV BV Suncorp Arch Capital 1.25x Chubb Allstate Hiscox RSA QBE XL Capital Catlin AXA SA Hannover Re Allianz ACE 0.75x Amlin Munich Re BOQ BEN QBE Inexpensive 0.25x 5.0% Inexpensive 0.5x 5.0% 7.5% 10.0% 12.5% 15.0% 17.5% 20.0% 7.5% 22.5% 10.0% ROE % 12.5% 15.0% Return on Equity (EPS / BV) Source: ASX, Reuters, Bloomberg. * IBES – Cash EPS 12mth forward rolling Source: ASX, Reuters, Bloomberg. * IBES – Cash EPS 12mth forward rolling Valuation The scope for an improvement in QBE's underlying earnings is likely to be driven by expense control in the near term, with the risk that this is partially offset by softening premium rates and a lower GWP base. For this reason we expect QBE to trade closer to its global peers on a P/E basis, i.e., at a discount to IAG and SUN. Should QBE start to demonstrate the ability to lower their expense ratio and improve the insurance margin, it is likely that the stock will then re-rate closer to an IAG and SUN multiple, in our view. The valuation range and upside potential for QBE is quite large, but the ability to improve the insurance margin is no easy task. There is certainly longerterm valuation appeal in QBE at current prices should management be successful in turning the business around The risk to our cautious stock view is a more favourable macro environment and a significant turnaround in the QBE business, driven by: ■ GWP growth – if QBE can stop the premium decline and start to generate growth again, ideally in its core business, this would assist in addressing the high cost base. ■ Insurance margin recovery – QBE is committed to pulling out costs and achieving these goals while also improving the business mix favourably would drive the margin quicker and higher than our base case assumptions. ■ Currency – Over 75% of QBE's business is offshore and a lower AUD assists EPS (AUD), a ~6% EPS uplift from a 10% decline in the AUD on our calculations. ■ Yields – every 100bps increase in the discount rate adds ~25cps to the valuation. Figure 7: QBE – scenario analysis Scenario Share price fair value Current share price Upside % Fair value assumptions Bear $7.29 $11.00 -34% Base $12.19 $11.00 11% - Further GWP decline in coming years - Lack of insurance margin improvement - AUD remains high and no increase in global bond yields in near-term YE Dec NEP growth Insurance margin AUDUSD Discount rate change (bps) EPS (AUD) 2015E -10.0% 9.0% 0.90 0.84 2016E -10.0% 10.0% 0.90 0.84 2017E 0.0% 10.0% 0.90 - GWP decline stops - GWP growth in coming years - Gradual insurance margin improvement - Insurance margin improvement - AUD at 0.85 and gradual increase in global - AUD continues to fall large increases in bond yields in near-term global bond yields in near-term 2015E -3.0% 10.0% 0.85 0.84 Bull $20.68 $11.00 88% 1.04 2016E 0.0% 10.5% 0.85 50 1.09 2017E 0.0% 11.0% 0.85 50 1.13 2015E 0.0% 11.0% 0.85 100 1.17 2016E 5.0% 12.0% 0.80 100 1.40 2017E 10.0% 12.5% 0.75 100 1.69 Source: Company data, Credit Suisse estimates QBE Insurance Group (QBE.AX / QBE AU) 6 27 October 2014 Earnings changes Following a review of the QBE business we have revised our earnings forecasts, with the main points as follows: ■ No changes to our FY14E earnings, with benign natural peril claims currently offset by crop loss expectations and discount rate movements. ■ Lowered GWP by 2.6% in FY15 and 3.4% in FY16, resulting in GWP decline in FY15 (on the FY14 base) and small growth in FY16. ■ Lowered insurance profit by 1.8% in FY15 and 5.9% in FY16, resulting in an insurance margin of 10.6% in FY15 and 11.2% in FY16. ■ Increased investment income on shareholders' funds in FY15 by 20.1% and 10.5% in FY16, allowing for an increase in allocation to growth assets and a higher return on these assets. ■ Overall impact is a 1.9% increase to our FY15 EPS and a 2.9% decrease to FY16. Figure 8: QBE earnings changes FY14F FY15F Profit & loss (US$mn) Old New Change Old New Change Gross written premium Net earned premium 16,616 13,870 16,616 13,870 0.0% 0.0% 16,430 14,536 16,009 14,159 -2.6% -2.6% Net claims incurred Acquisition costs Administration costs Underwriting result Insurance inv income Insurance result -8,582 -2,358 -2,303 626 514 1,140 -8,582 -2,358 -2,303 626 514 1,140 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% -8,869 -2,424 -2,158 1,086 445 1,531 -8,634 -2,368 -2,094 1,062 441 1,503 -2.6% -2.3% -2.9% -2.2% -1.0% -1.8% Interest expense Inv income on SHF Amortisation of intangibles Pre-tax profit Income tax Outside equity interests NPAT -258 285 -60 1,107 -232 -8 867 -258 285 -60 1,107 -232 -8 867 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% -213 307 -50 1,575 -359 -8 1,208 -213 369 -50 1,609 -367 -8 1,235 0.0% 20.4% 0.0% 2.2% 2.2% 0.0% 2.2% Insurance margin 8.2% 8.2% 0.0% 10.5% 10.6% 0.1% 67 66 70 33 67 66 70 33 -0.1% -0.1% -0.1% 0.0% 89 89 91 45 90 90 93 45 1.9% 1.9% 1.9% 0.0% Basic EPS Diluted EPS EPS (pre-gw, diluted) DPS (A$ cps) Source: Company data, Credit Suisse estimates QBE Insurance Group (QBE.AX / QBE AU) 7 27 October 2014 GWP – remedial action versus soft market QBE's GWP experienced strong growth for over 10 years, before hitting a peak in 2011, when the insurance margin collapsed. The GWP growth was driven by acquisitions, primarily in the Americas division. While the decline in recent years has come largely from the North America division, the current FY14 pressure is also coming from increased competition in the market across all of QBE's regions. We have been supportive of the remedial actions taken by QBE's management in recent years, but further business lost may be needed as we head into a global softening of commercial premium rates While we have been supportive of the remedial actions taken by QBE management in recent years, with the underlying business not yet in shape, further business lost may be needed as we head into a global softening of commercial premium rates. Figure 9: QBE GWP and NEP versus insurance margin GWP growth rate (% p.a.) 20,000 34.2% 0.8% 18,000 Figure 10: QBE GWP by division 20,000 24.0% -2.5% -6.5% 18,000 21.5% AUD 12,000 -11.2% 10.2% 16.5% 2.0% 7.3% 5.0% 14.0% 8,000 11.5% 6,000 9.0% 4,000 6.5% 2,000 Net Earned Premium (A$m) 19.6% Insurance Margin (%) Premiums ($m) 19.0% 21.3% 14,000 10,000 USD 16,000 16,000 14,000 12,000 10,000 8,000 6,000 4,000 2,000 0 0 4.0% FY04 FY05 FY06 FY07 FY08 FY09 FY10 FY11 FY12 FY13 FY00 FY01 FY02 Australia Gross Written Premium Net Earned Premium Source: Company data, Credit Suisse estimates FY03 FY04 FY05 FY06 FY07 FY08 FY09 FY10 FY11 FY12 FY13 FY14F FY14F Asia Pacifc Total European Americas Latin America Insurance Margin (%) Source: Company data, Credit Suisse estimates While commercial lines have enjoyed premium rate increases in recent years, primarily in Australia and North America, we have observed a slowdown in the rate increases in 2014 with the potential for rate decreases as we move into 2015. This was echoed by QBE's management comments at 1H14, noting that "market conditions became slightly more challenging as the first half of 2014 progressed. Competition and overcapacity kept premium rate increases low in many of the markets in which we operate." We highlight below the pressure that a soft market can have on QBE's insurance margin, but we also flag that there is continued downside risk to QBE's GWP base in coming periods. This was demonstrated in QBE's adjusted FY14 guidance. While most of the result focus has been on the margin issues in LPI, Latin America and pockets of Europe, the downgrade to GWP was driven by mainstream commercial lines and increased competition putting pressure on premium rates. QBE's GWP was down 2.5% in FY13 and was expected to be down a further ~5% in FY14. Based on the movements in exchanges rates in 1H14, this should have improved the guidance to a ~4% contraction, but weakness in commercial lines globally resulted in revised guidance of a ~6.5% decline in GWP in FY14, an additional US$450mn of GWP lost. The additional US$450mn of GWP decline was due to a reduction in expectations in North America and Australia commercial lines. Interestingly, despite the competitive pressure accelerating over 1H14 and resulting in QBE falling ~5% short of its 1H14 budget, QBE have made little adjustment to their 2H14 budget. Interestingly, despite the competitive pressure accelerating over 1H14 and resulting in QBE falling ~5% short of its 1H14 budget, QBE have made little adjustment to their 2H14 budget QBE Insurance Group (QBE.AX / QBE AU) 8 27 October 2014 Figure 11: QBE FY14 change to Group forecast US$mn 1H14 2H14 Original budget Revised forecast Change 8,900 8,491 -4.6% 8,400 8,309 -1.1% Source: Company data, Credit Suisse estimates We note also that Latin America benefited from a US$99mn one-off gross-up of Argentine workers’ compensation premium written on an annual policy basis but previously reported as written on a monthly policy basis. Excluding this, the 1H14 GWP would have fallen short by 5.7%. This highlights that the decline in QBE's GWP guidance was due to the actual numbers coming in below expectations in 1H14, as opposed to conservative allowance for further weakness in 2H14. Figure 12: QBE Group FY14 guidance changes FY14 guidance Local currency North America Latin America Europe Australia Asia Pacific Total GWP Original exchange rates US$bn Revised exchange rates (1H14) US$bn 5.6 1.2 4.6 4.8 0.8 17.0 5.6 1.2 4.8 4.8 0.8 17.3 5.6 1.2 2.9 5.3 0.8 FY14 at 1H14 FY14 at 1H14 Local currency US$bn 5.3 1.3 2.8 5.2 0.8 5.3 1.3 4.7 4.7 0.8 16.8 Source: Company data, Credit Suisse estimates Looking specifically at a divisional level we highlight the following: North America – long road ahead Following a reduction of over 20% in GWP over the last two years, the decline in QBE's North America GWP is expected to continue in FY14. Original guidance implied a 2.6% decline on FY13, but this has now been adjusted to a ~10% decline. The revised guidance at QBE's 1H14 result was driven by trimmed expectations across the portfolio – reinsurance, intermediary, program, crop and QBE First, all areas are falling short of expectations. QBE's management noted that "competition in P&C and specialty has increased over the past six months, contributing to a premium rate increase of less than 2% in these businesses. Specific lines of business are seeing intense competition and rate decreases, while other lines have been able to sustain stronger rate increases." Figure 13: QBE North America GWP analysis US$mn Reinsurance Intermediary Program Crop QBE First Total GWP FY11 actual 2,000 2,200 7,529 FY12 original guidance FY12 at 1H12 FY12 FY13 actual guidance Change FY13 at 1H13 FY13 FY14 actual guidance FY14 at 1H14 500 1,400 1,500 1,800 1,900 7,100 420 1,300 1,550 1,630 1,700 6,600 400 1,600 1,500 1,800 1,200 6,500 -80 -100 50 -170 -200 -500 300 300 1,600 1,500 1,600 900 5,700 200 1,400 1,400 1,500 800 5,300 6,569 1,700 1,000 5,900 5,854 Source: Company data, Credit Suisse estimates QBE's investor day in North America in October also highlighted the pressure on GWP with management calling out: ■ Commercial property premium rates now negative QBE Insurance Group (QBE.AX / QBE AU) 9 27 October 2014 ■ Speciality lines premium rates trending down and no better than flat premium rate changes ■ Conditions to continue to deteriorate across all product lines in 2015 ■ Crop prices down ~25% in 2014 will likely put additional pressure on GWP in 2015 In addition to a softening of premium rates putting pressure on GWP, we are not of the view that QBE's North American business has completely rebased its GWP at this stage. We see downside risk in a number of areas, namely: ■ As mentioned above, Crop is ~27% of QBE's North America GWP, and 10% downside due to crop prices reflects ~3% GWP pressure in 2015. ■ Middle market is ~US$1bn of GWP (17% of North America) of which just under half is personal lines and small business. These portfolios remain at risk in our view while QBE attempts to pull out costs and streamline their offering. ■ Mortgage and Lenders Services (M&LS) portfolio is only ~US$500mn currently and downside risk remains in a difficult regulatory environment. ■ Agency business in the US accounts for US$354mn (~6% of North America) and a sale of these agents could result in a loss in GWP for one or more of the agents. In addition to a softening of premium rates putting pressure on GWP, we are not of the view that QBE's North American business has completely rebased its GWP at this stage. We note that QBE's management have outlined some 'growth' areas, primarily US casualty, which may assist in offsetting some of the GWP pressure in the next 2-3 years. This will likely impact QBE's COR (increase it) and brings a new layer of risks to the QBE North American operations, the detail of which is best left for another report should QBE be successful in expanding in this area. Latin America – future unknown QBE's Latin America business had an increase in its FY14 GWP target at 1H14, driven by higher inflation in the Argentina business, which was also the key driver in the need to increase claims reserves in Argentina during the period. Elsewhere within Latin America, premium growth expectations have been upgraded slightly in Brazil, Ecuador and Puerto Rico while tempered slightly in Colombia, Chile and Mexico. Despite the 15% increase in GWP guidance for FY14, the revised guidance represents a 2% decline on FY13. Figure 14: QBE Latin America GWP analysis US$mn Argentina Colombia Brazil Ecuador Mexico Chile Puerto Rico Total GWP FY12 original guidance 300 260 75 160 65 10 45 915 FY12 at FY12 actual 1H12 605 260 65 150 65 10 45 1,200 1,223 FY13 guidance Change 850 300 70 160 70 20 50 1,520 305 0 -10 -10 0 0 0 285 FY13 at FY13 actual 1H13 850 300 70 160 70 20 50 1,520 1,380 FY14 guidance FY14 at 1H14 540 250 80 160 80 0 60 1,170 700 230 85 165 75 25 70 1,350 Source: Company data, Credit Suisse estimates QBE Insurance Group (QBE.AX / QBE AU) 10 27 October 2014 Europe – globalisation and localisation QBE's European business delivered 4% GWP growth (in local currency) in FY13, despite an expectation of minimal growth in the period. Management noted that most of the growth was attributable to distribution initiatives in the London market property portfolio and the Canadian liability business. Growth was diluted by softening property rates for inward reinsurance, competition in Europe and remedial action on the energy & marine and professional indemnity portfolios. The original outlook for FY14 was a ~13% decline in GWP, with management noting that this reflects ongoing portfolio remediation and the disposal of non-core activities, combined with expected deterioration in market conditions for QBE Re and international markets. This has been revised down further to a ~16% decline in GWP in FY14. Figure 15: QBE Europe GWP analysis £mn P&C and motor Marine, energy & aviation Retail International Reinsurance and credit Total GWP FY12 original guidance 1,700 700 700 3,100 FY12 at 1H12 FY12 actual 1,800 700 700 3,200 3,203 FY13 guidance Change FY13 at 1H13 2,048 640 100 0 2,158 589 512 3,200 0 100 458 3,205 FY13 actual FY14 guidance FY14 at 1H14 3,324 1,450 946 504 2,900 1,461 852 487 2,800 Source: Company data, Credit Suisse estimates As highlighted previously (QBE – Chalk and cheese comparison, 22 January 2014) we expect that the FY14 reduction will come from the portfolios that QBE has previously flagged as performing poorly, short-tail business. Figure 16: QBE Europe poor performing portfolios GWP Property - London market/Lloyds Property - UK and Europe Motor British Marine Aviation £mn US$ 320 220 300 105 112 528 363 495 173 185 Source: Company data, Credit Suisse estimates QBE European management at their investor day in October outlined a difficult environment that continues to deteriorate in Europe. Average premium rates across Europe are below QBE's original expectations and have deteriorated by the quarter. In addition to premium rates, QBE management described the 'globalisation and localisation' of insurance which has reduced the need for insurance to be written out of London. QBE's management outlined some growth opportunities in Europe going forward, namely the opening of a Bermuda Re office and Miami distribution, but these are small opportunities, in our view, with the net impact of flat GWP growth in FY15 likely to be a positive outcome if achieved. QBE's management described the 'globalisation and localisation' of insurance which has reduced the need for insurance to be written out of London We note also that the business being lost by QBE is not necessarily poor quality business that they are happy to let go, there is also high quality business that is not being renewed. Often this is due to quality corporates and insurers retaining more risk on their own healthy balance sheets and hence less of a need for insurance/reinsurance. This is important in the context of 'margin improvement' which we discuss below, in the sense that business lost can continue to put pressure on the insurance margin as opposed to improve it. QBE Insurance Group (QBE.AX / QBE AU) 11 27 October 2014 Figure 17: European premium rate experience versus FY14 plan Full Year Plan Q1 YTD Actual Q2 YTD Actual Brussels Dublin London USA Reinsurance 0.6% -2.2% -2.8% -1.1% -1.4% 0.6% -2.6% -4.4% -4.0% -2.2% 0.5% -4.8% -6.2% -4.8% -3.5% Canada & Middle East Marine Energy & Political International P&C BM International markets 0.1% 0.9% -5.0% 0.3% 2.7% -0.6% -0.1% 1.8% -4.1% -1.1% 0.3% -1.0% -1.0% 0.5% -5.0% -3.2% -1.1% -3.0% Europe UK&I F&SM Retail 0.8% 3.1% 0.8% 2.5% 1.3% 3.2% 0.4% 2.6% 0.6% 2.6% 2.2% 2.2% Total 0.7% 0.5% -0.9% Source: Company data, Credit Suisse estimates Australia and New Zealand – softening QBE's Australia and New Zealand business delivered GWP growth of 4% (in local currency) in FY13, in line with expectations. The business was originally expected to grow GWP by ~6% in FY14 (in local currency) driven by an improvement in retention rates and modest rate increases (noting FY13 was impacted by the removal of FSL). This has now been adjusted down to ~4% GWP growth in FY14, with management noting that they expect the market environment to remain competitive and premium rates under pressure. Figure 18: QBE Australia and New Zealand GWP analysis A$mn Intermediary distribution Corporate partners & direct LMI Credit and surety NZ Total GWP FY12 original guidance 2,330 1,845 300 150 230 4,855 FY12 at 1H12 2,330 1,845 300 150 230 4,855 FY12 actual FY13 guidance Change FY13 at 1H13 4,815 2,273 1,848 400 148 257 4,926 0 0 0 0 0 0 2,270 1,858 413 103 310 4,954 FY13 actual FY14 guidance FY14 at 1H14 4,985 2,418 1,868 549 110 330 5,275 2,198 1,868 659 110 330 5,165 Source: Company data, Credit Suisse estimates The comments by QBE's management are consistent with other players in the market and demonstrated by industry data which highlights a slowdown in premium growth across the Australian general insurance market. While company reporting is by half years, the industry data is quarterly and demonstrates an acceleration in the GWP slowdown in recent quarters. QBE Insurance Group (QBE.AX / QBE AU) 12 27 October 2014 Figure 19: Australia General Insurance market total Figure 20: Australia General Insurance market total premium growth on pcp (by quarter) premium growth (rolling 12 months) 14.0% 12.0% 12.0% 10.0% 10.0% 8.0% 8.0% 6.0% 6.0% 4.0% 4.0% 2.0% 2.0% 0.0% 0.0% Sep11/Sep10 Mar12/Mar11 Sep12/Sep11 GWP Mar13/Mar12 GEP Sep13/Sep12 Jun-12 Aug-12 Oct-12 Dec-12 Feb-13 Apr-13 Mar14/Mar13 Jun-13 Aug-13 Oct-13 Dec-13 Feb-14 Apr-14 GWP NEP Source: APRA data, Credit Suisse estimates GEP Jun-14 NEP Source: APRA data, Credit Suisse estimates Asia Pacific – growth opportunity QBE's Asia Pacific business had GWP growth of 26% in FY13, in line with expectations and assisted by the Hang Seng acquisition. QBE expected further growth in FY14, ~12%, benefiting from economic growth in the region. This has been increased slightly to ~14%. Figure 21: QBE Asia GWP analysis US$mn Asia Pacific Total GWP FY12 original guidance 400 110 510 FY12 at FY12 actual 1H12 460 110 570 FY13 guidance Change 565 125 690 60 0 60 578 FY13 at FY13 actual 1H13 610 120 730 FY14 guidance FY14 at 1H14 700 120 820 710 130 840 730 Source: Company data, Credit Suisse estimates Outlook – downside risk In recent years the pullback in QBE's GWP has been largely driven by the decline in specialist lines (LPI and crop) and remedial action in selected North America and European portfolios. However, as highlighted above, QBE is now facing a soft premium market and the weakness in FY14 is being driven by their more mainstream commercial lines portfolios. As a result of recent year GWP declines, QBE's business mix has shifted back towards a commercial lines skew. With over 50% of the business in commercial lines and reinsurance, there is a risk of GWP pressure in coming years for QBE due to both premium rate declines and volume lost. Figure 22: US commercial lines premium rate changes Figure 23: QBE GWP split 35% 30% 25% Change in rates (%pcp) 20% 15% 10% 5% Reinsurance 4% Australia LMI New Zealand 2% 3% US commercial lines 17% US First 5% Asia Pacific 5% Australia commercial lines 15% Australia personal lines 8% 0% -5% Latin America 8% -10% -15% -20% Sep-01Mar-02Sep-02Mar-03Sep-03Mar-04Sep-04Mar-05Sep-05Mar-06Sep-06Mar-07Sep-07Mar-08Sep-08Mar-09Sep-09Mar-10Sep-10Mar-11Sep-11Mar-12Sep-12Mar-13Sep-13Mar-14 Source: MarketScout, Credit Suisse estimates Europe international 8% Europe retail 15% US crop 10% Source: Company data, Credit Suisse estimates QBE Insurance Group (QBE.AX / QBE AU) 13 27 October 2014 Underlying insurance margin While there has been a lot of noise in QBE's reported earnings in recent years, impacted largely by discount rate changes and reserving issues, the underlying performance of the business has also been impacted by the changing business mix. As the highly profitable LPI business has declined, QBE's Group COR has suffered. The significant changes in business mix have resulted in a lot of volatility in QBE's underlying COR. The significant changes in business mix have resulted in a lot of volatility in QBE's underlying COR Figure 24: QBE underlying COR % of NEP Reported COR Less PY development Change in risk margin Change in discount rate Large claims above/below allowance Expense above allowance (OTP) Other Underlying COR 1H12 2H12 1H13 2H13 1H14 92.9% -1.6% 100.8% -4.1% -1.0% 0.0% -0.2% -0.3% -0.7% 94.4% 92.8% -2.4% -0.9% 2.4% 0.2% -0.6% -0.2% 91.3% 102.3% -4.6% -2.5% 1.2% 1.4% -1.1% -3.2% 93.5% 96.5% -1.9% 0.8% -1.7% -1.4% -0.6% 1.3% 93.0% -1.4% 0.5% -1.0% 0.0% 89.4% Source: Company data, Credit Suisse estimates Attritional loss ratio – patchy improvement In prior years QBE's loss ratio benefitted from the business mix change away from long-tail lines of business, however in more recent periods this has stabilised. Figure 25: QBE Group business mix Figure 26: QBE Group short versus long tail business 100.0 80.0 90.0 70.0 80.0 60.0 70.0 50.0 60.0 50.0 40.0 40.0 30.0 30.0 20.0 20.0 10.0 10.0 - FY04 Propery FY05 Motor FY06 Liability FY07 Workers comp FY08 M/E/A FY09 Credit FY10 Agriculture FY11 FY12 Accident ProfIn Source: Company data, Credit Suisse estimates FY04 FY13 FY05 FY06 FY07 FY08 Short tail Other FY09 FY10 FY11 FY12 FY13 Long tail Source: Company data, Credit Suisse estimates The improvement in the attritional loss ratio stopped in recent periods, and while the business mix change has stabilised, QBE should be benefitting from premium rate increases in its core business and the flow-through from remedial action which is clearing out the loss-making business. This is not playing out and at the 1H14 result QBE provided some additional detail, highlighting the impact that crop, LPI and Argentina is having on QBE's attritional loss ratio. This highlights that while the attritional loss ratio has deteriorated slightly, the rest of world ratio continues to improve. Figure 27: QBE attritional loss ratio breakdown % of NEP 1H13 2H13 1H14 Rest of world 47.9 47.0 46.6 Crop FPS (2012) / LPI Argentina Total 67.0 45.9 71.5 49.4 67.0 40.3 59.7 49.8 67.0 46.9 106.4 49.8 Source: Company data, Credit Suisse estimates QBE Insurance Group (QBE.AX / QBE AU) 14 27 October 2014 While the additional detail does provide some comfort that the actions QBE has taken in recent years has been of benefit, it is also worth highlighting the further improvement in the attritional loss ratio is likely to be limited, noting: ■ QBE's management noted at the 1H14 result that current premium rate increases are slightly below claims inflation, implying that further loss ratio improvement in the rest of the world is unlikely. This was highlighted again at the QBE investor days in October with management outlining the difficult premium rate environment across most of Europe and North America. The ability to achieve a positive premium rate change is limited currently. ■ As the Group GWP declines, crop contributes a larger per cent to the total mix and hence will continue to have a negative impact on the total loss ratio for the Group. ■ While specific targets were not provided, at the 1H14 result QBE management noted that LPI will become more challenging due to loan reductions and lower penetration rates. ■ QBE's management noted at the 1H14 result that although no further material adverse claims reserve adjustments is anticipated, the COR of the Latin American Operations is expected to remain high over the medium term largely reflecting the underwriting and interest rate dynamic currently impacting the Argentine operations and especially the Argentine workers’ compensation portfolio. Therefore, the QBE breakdown of the attritional analysis assisted to explain the deterioration, but it provided little comfort that this would be addressed in the near term Therefore, the QBE breakdown of the attritional analysis assisted to explain the deterioration, but it provided little comfort that this would be addressed in the near term. Large risk and catastrophe allowance - appropriate While the change in business mix over time has assisted QBE's attritional loss ratio, it does mean that QBE is now more exposed to weather events and hence earnings volatility. Despite this, QBE has only exceeded its 10.5% allowance once in the last ten years, noting that in recent years the experience has been closer to the allowance than historically. Figure 28: QBE large and risk claims history 2004 % of NEP 2005 2006 2007 2008 2009 2010 2012 2013 6.6% 10.1% 8.9% 6.6% 7.7% 7.4% 9.5% 15.3% 10.4% 2011 9.7% Source: Company data, Credit Suisse estimates Historically QBE's disclosure around large and catastrophe claims has been minimal, however in recent periods it appears that large claims has been an issue. While most investors appear to focus on weather claims, the benign global experience has led to an element of disappointment in QBE's reported claims due to a frequency of large risk claims in recent periods. We note that QBE defines large single risk claims as claims over US$2.5mn, which in our view is too low an attachment. Their reinsurance for large single claims covers claims over $5mn, an obvious cut-off to use in our view. In breaking down QBE's annual 10.5% allowance, QBE does not explicitly split this out but based on their commentary and reinsurance structure we assume the following: The benign global experience has led to an element of disappointment in QBE's reported claims due to a frequency of large risk claims in recent periods QBE Insurance Group (QBE.AX / QBE AU) 15 27 October 2014 Figure 29: QBE large and catastrophe claim allowance breakdown Category Allowance US$mn % of Group NEP Crop Large individual (US$2.5mn to US$5mn) Large individual (greater than US$5mn) Total 161 100 550 811 1.1% 0.7% 3.8% 5.6% Comments 16% is the normal crop allowance for cat claims Management normal allowance Remaining - catastrophe claims 705 4.9% Aggregate cover kicks in at US$750mn Source: Company data, Credit Suisse estimates In regards to reinsurance covers protecting the 10.5% allowance we note the following: ■ QBE have not provided details on their 2014 crop reinsurance attachment, however we note that at the FY13 result crop delivered a COR of 102.8%, which was increased by a further 200bps in 1H14, highlighting the uncertainty in the exact reinsurance retention for this complicated line of business. If we assume a COR of 100%, the downside risk from an extreme event is ~1.5% of Group NEP. ■ Large individual claims between US$2.5mn and US$5mn we commented on above. This appears to have been an issue in recent years and we are of the view that these claims should be included in the standard attritional loss ratio anyway. There is no reinsurance cap on these claims but should experience be twice as bad the impact is still just over 0.5% of Group NEP. ■ In 2013 QBE had aggregate reinsurance in place for large single claims, claims greater than US$5mn qualifying. QBE had US$200mn xs US$50mn XOL cover in place for large claims and hence we assume that the aggregate cover is for the retained exposure, US$45mn xs US$5mn. The aggregate cover for FY13 was US$200mn xs US$400mn (81% placed). In FY14 the aggregate cover attachment point increases to US$550mn (from US$400mn), with cover of US$250mn 80% placed. ■ QBE’s Group Aggregate Catastrophe Cover (GACC) in FY13 provided protection for events greater than US$25mn. The FY13 GACC, which included all classes besides crop and retro, provided US$400mn xs US$800mn (per event deductible of US$25mn). In FY14 the attachment point has dropped US$50mn, with the cover being US$400mn xs US$750mn. The large risk aggregate cover for FY13 was US$200mn xs US$400mn (81% placed). In FY14 the aggregate cover attachment point increased to US$550mn (from US$400mn), with cover of US$250mn 80% placed. Looking at the experience to date in FY14, QBE reported US$690mn (US$609mn in 1H13) of large and catastrophic claims in 1H14, or 9.9% of NEP (8.3% in 1H13), above their FY14 assumption of 9.4% (excluding crop) and their seasonal expectation of 8.5% in 1H. As mentioned above, while catastrophe claims were relatively benign in the half, QBE continues to be impacted by a frequency of risk claims, with the 1H14 experience almost exceeding the FY14 allowance. QBE Insurance Group (QBE.AX / QBE AU) 16 27 October 2014 Figure 30: QBE 1H14 large and cat claims Event US$mn UK floods (Jan and Feb) North America storms (5 Jan) European hail (15 June) North America tornadoes (3 April) Cyclone Ita (13 April) Victoria bushfires (8 Feb) Othe cat claims and IBNR Total cat claims 142 31 28 14 13 10 35 273 Forge Group (11 Feb) Bo Kwang Printing (29 May) Brian Bell & Co (23 Jan) Shih-Teng Hsu (22 March) Atlantic Ltd (4 Feb) Buckby's Coaches (13 Apr) Other risk claims and IBNR Total risk claims 47 33 14 12 12 11 288 417 Total 690 Source: Company data, Credit Suisse estimates QBE have maintained their historical allowance of 12.5% for 2H14 (net of med mal reinsurance), equating to an 11.2% FY14 allowance, above their previous guidance of 10.5% (inclusive of crop). As with SUN, following a year of claims experience slightly below their allowance, it is difficult to suggest that QBE requires a higher large and cat allowance. However, we note that one large natural peril event would likely see QBE exceed its allowance in a year. We note also that while 2H14 weather claims to date remain benign globally, there has been a continuation of large risk claims across the industry and the outlook for crop appears to be weaker than the base case assumption. The crop prices continue to fall, triggering revenue protection claims, which was the issue that led to a COR over 100% for QBE in FY13 in its US crop portfolio. While 2H14 weather claims to date remain benign globally, there has been a continuation of large risk claims across the industry and the outlook for crop appears to be weaker than the base case assumption Figure 31: US crop insurance revenue protection prices Corn Soybean Wheat 2013 Prem 2013 harvest 2013 Change price price $5.68 $4.34 -24% $12.77 $12.77 0% $8.44 $7.02 -17% 2014 Prem 2014 harvest 2014 Change price price $4.62 $3.42 -26% $11.52 $9.84 -15% $6.51 $5.73 -12% Source: Company data, RMA, Rainhail, Credit Suisse estimates Expense ratio – the silver bullet While QBE's underlying loss ratio has held steady in recent periods, the underlying margin has been impacted by the expense ratio. In recent years the underlying expense ratio has increased and some of the one-off costs appear to have been absorbed within the ongoing business. Improvement in the expense ratio has been a key 'potential' driver of future earnings recovery for QBE for ~5 years now, with consistent 'one-off' efficiency improvement spend yet to deliver on an improved base ratio. QBE Insurance Group (QBE.AX / QBE AU) 17 27 October 2014 Figure 32: QBE expense ratio history 35.0% 32.5% 30.0% Ratio (%NEP) 27.5% 25.0% 22.5% 20.0% 17.5% 15.0% 12.5% 10.0% 1H02 1H03 1H04 1H05 1H06 1H07 Commission Ratio 1H08 1H09 Admin Ratio 1H10 1H11 1H12 1H13 1H14 Expense Ratio Source: Company data, Credit Suisse estimates By way of background, QBE delivered an expense ratio of 28.6% in FY11 and provided guidance at the FY11 result for an expense ratio of less than 29.5% in FY12, an increase due to some one-off operational transformation spend. At the FY11 result QBE noted the following: ■ The major IT and transformation program in Europe due for completion in 1H12 is set to deliver a return of around 40% over 5 years on an approximate £100mn investment. ■ The Americas change program is on schedule to complete in 2014. QBE upgraded the forecast 2012 claims leakage and expense savings to US$50mn from US$20mn reported 1H 2011. ■ The QBE plan to deliver additional annualised benefits of around 1% of COR or US$200mn by 2014 was all in train – with a further update at 1H12 expected. Technically the US$250mn of operational excellence savings should have resulted in a target expense ratio of ~29% by FY16 At the 1H12 result QBE increased the FY12 expense ratio target by 1% to 30.5%, noting some non-recurring expense impacts. QBE commented that the US$200mn of savings (or 2% COR improvement from the FY12 base) were on track for 2014 but they included the words “run rate” suggesting that the full US$200mn will not be seen in full in FY14. In addition to this management noted that the expense ratio was also impacted by brokers pushing for higher commissions the decision to shed more business than anticipated in the US. Effectively, the FY12 expense ratio target allowed for a 1% lift from FY11 due to one-off spend, this increased by a further 1% at the 1H12 result. The final expense ratio delivered in FY12 was 31.1%, with QBE noting a delay in the non-recurring expenditure. In providing guidance for FY13, QBE shifted the underlying ratio to 30.5%, up 200bps from previous years, citing a change in business mix as the reason for the change. QBE also increased the expected benefits from the 'operational excellence' initiatives, outlining a US$250mn (~160bps on COR) benefit by the end of FY15, with an additional US$90mn (~55bps on COR). Technically the US$250mn of operational excellence savings should have resulted in a target expense ratio of ~29% by FY16. QBE Insurance Group (QBE.AX / QBE AU) 18 27 October 2014 Figure 33: QBE operational excellence initiative plan (July 2013) FY13 FY14 FY15 FY16 Implementation costs Benefits in the year Net impact % of FY13 NEP -156 25 -131 -0.8% -140 190 50 0.3% -14 240 226 1.4% 0 250 250 1.6% Expense ratio 31.6% 30.5% 29.3% 29.1% Source: Company data, Credit Suisse estimates At the FY13 result QBE noted an underlying expense ratio of 31.5%, up again on the previous definition of the underlying ratio, with an expectation of improving the ratio by 100bps in each of the next two years, i.e., back down to 29.5%. At the 1H14 result, having delivered an expense ratio of 33.4% in the half, QBE's management commented that while they are targeting an expense ratio 'below 30%', this was more of a medium term target and in the next two years ~30.5% would be the target. While QBE's expense ratio could be a source of future upside potential, with a constant delay in the turnaround and further cautious comments by management recently, in addition to the softening premium rate environment, we caution expecting an expense ratio below 31% in coming years for QBE. Figure 34: QBE expense ratio movements % of NEP Underlying ratio Guidance Reported FY11 FY12 FY13 FY14 28.5% 28.5% 28.6% 28.5% 29.5% 31.1% 30.5% 31.5% 33.3% 31.5% 32.0% While QBE's expense ratio could be a source of future upside potential, with a constant delay in the turnaround and further cautious comments by management recently, in addition to the softening premium rate environment, we caution expecting an expense ratio below 31% in coming years for QBE Source: Company data, Credit Suisse estimates Our expectations on the expense ratio were confirmed at the recent QBE investor days, with management targeting an expense ratio improvement by FY17, some four years away. We note also that management in Europe were less explicit on the COR base and hence exact improvement by FY17, while also acknowledging that they are targeting an absolute reduction in costs which itself may be diluted if NEP continues to decline. QBE's management team in North America were more explicit on their expense ratio targets, outlining a ~300bp net underwriting expense ratio improvement to 14-15% by FY17. While explicit on the targets, we note that the expense ratio used by QBE management in North America does not reconcile to any of the numbers or splits disclosed in QBE's Group accounts. This will no doubt impose some issues over the next few years in reconciling the expense ratio improvement achieved. The key areas of operational improvement outlined by QBE North America were offshoring and outsourcing. QBE highlighted that this approach gives them greater flexibility in their cost base and has accounted for a 31% reduction in headcount in the last 18 months. It is worth noting that the large reduction in headcount for QBE was delivered in FY13 (20% reduction), however the expense ratio increased by ~550bps due to the decline in NEP. As noted above, pressure on premium rates and volumes can result in a large portion of the cost reductions being diluted away i.e., taking costs out to simply maintain the margin as opposed to improve it. QBE Insurance Group (QBE.AX / QBE AU) 19 27 October 2014 Figure 35: Impact on staff changes to date Figure 36: Expense ratio improvement target Source: QBE North America Investor Day – October 2014 Source: QBE North America Investor Day – October 2014 We highlight also that QBE delivered US$34mn of procurement savings in 1H14, or ~50bps of insurance margin benefit. This largely went unnoticed and certainly did not result in an underlying COR improvement for QBE. While technically there is a further $56mn of savings to be delivered, we expect that these savings will also have minimal noticeable impact on QBE's insurance margin Impact of business sales – margin compression In conjunction with a number of other capital initiatives announced at the 1H14 result, QBE flagged the potential partial IPO of the Australian LMI business and the partial sale of the Australian and United States agency business units. We highlight that these business units have a positive contribution to earnings and will likely lower the base insurance margin post a sale. These business units have a positive contribution to earnings and will likely lower the base insurance margin post a sale Agency business Throughout 2008 and 2009 QBE gradually acquired a number of underwriting agencies with a strategy of acquiring distribution of new niche products as well as reduce the cost of doing business through intermediaries. By the end of 2009, QBE had spent US$1.5bn on acquiring 14 underwriting agencies (excluding contingent consideration), with the vast majority of the cost being goodwill. The owned agency business delivered an underwriting result of US$248mn in FY09, which is treated as a recovery at the underwriting expense line and hence benefited the FY09 insurance margin by 2.6%. The underwriting profit contribution in FY10 was similar, with a 2.2% benefit to the insurance margin. However in FY11 QBE decided to remove the disclosure around agency profit commenting "we no longer consider it appropriate to identify the agency results at the divisional level as they are now fully integrated into their respective businesses." We highlight that agency income was significantly lower in FY11, disclosed in the notes to the accounts. Agency income recovered in FY12 and has contributed ~1.0% to the insurance margin in recent periods. Figure 37: QBE Agency underwriting profit contribution Underwriting result US$mn FY08 FY09 FY10 FY11 FY12 FY13 1H14 Australia North America Total % of NEP 32 42 74 0.8% 40 208 248 2.6% 71 174 245 2.2% 137 0.9% 219 1.4% 169 1.1% 67 1.0% Source: Company data, Credit Suisse estimates QBE Insurance Group (QBE.AX / QBE AU) 20 27 October 2014 QBE did not disclose further information at the 1H14 result beyond flagging the partial sale and while technically there has been no sale to date, we highlight that the eventual sale of the these agencies will likely impact the insurance margin by 50-100bps, in our view. At their investor day in October, the North America management team noted that their desired outcome in regards to the sale of the US agency businesses would be a sale of all three agents combined, in 2014 and a deal that retains QBE as the underwriter. The three agencies in the US currently contribute ~7% to the North America GWP base and add ~60bps to the insurance margin. Figure 38: North America agencies up for sale Agent CAU Deep South FY14 GWP % of North America GWP FY14 EBITDA % of North America NEP (insurance margin impact) SII Total 204 95 55 17 5 4 354 6.7% 26 0.6% Source: Company data, Credit Suisse estimates Australian LMI QBE announced the acquisition of PMI Australia (and PMI Asia) the Australian Lenders Mortgage Insurance business in August 2008 with a purchase price of NTA, A$1,027mn. We note that allowing for future payments and acquisition adjustments, the purchase price included A$770mn of goodwill in the 31 December 2008 accounts. At the time if the LMI acquisition QBE noted that they would be able to lower the capital needs of the LMI business by more than half (from A$1bn+ to less than A$500mn). While this has not been called out separately since the acquisition, we note that 2013 QBE LMI accounts show a PCA amount of A$1.0bn, not too dissimilar to the original amount. We assume that the QBE Group PCA from LMI is only slightly below the A$1.0bn in the subsidiary accounts. In announcing the partial IPO of QBE LMI, management noted that "with the longer term in mind, the introduction of third party shareholders offers QBE LMI enhanced capital flexibility to support its growth ambition.” While we don’t envisage significant growth opportunities for this business in the near-term, we appreciate the downside risk and capital pressure that this business could one day impose on QBE shareholders and hence the logic in moving the risk off QBE's balance sheet. Despite the capital risk that LMI brings, it has been a solid earnings contributor in recent years and will result in a further drag on QBE's insurance profit once removed. The business has contributed only 1-3% to Group GWP in recent years, but has been a 7-10% contribution to underlying insurance profit. Despite the capital risk that LMI brings, it has been a solid earnings contributor in recent years and will result in a further drag on QBE's insurance profit once removed Figure 39: QBE LMI insurance profit contribution A$mn GWP Insurance profit NPAT Insurance profit % NEP GWP % of Group 2009 2010 2011 2012 2013 231 192 194 226 359 361 271 136 129 339 133 155 453 140 132 2.0% 2.1% 3.2% 1.7% 0.9% 1.4% 0.8% 1.8% 0.9% 2.5% Source: Company data, Credit Suisse estimates QBE Insurance Group (QBE.AX / QBE AU) 21 27 October 2014 Investment income – surprisingly resilient In addition to a declining underwriting profit margin for a number of years, QBE has also experienced a significant drop in the contribution of investment income to their insurance profit. Figure 40: QBE insurance margin drivers – underwriting profit and investment income 16.0% 14.0% 12.0% 10.0% 8.0% 6.0% 4.0% 2.0% 0.0% 2002 2003 2004 2005 2006 2007 2008 Investment income / NEP 2009 2010 2011 2012 2013 Underwriting profit / NEP Source: Company data, Credit Suisse estimates Despite the decline in investment income for QBE, given their short duration (~0.5 years) asset portfolio with ~70% exposure outside of AUD, QBE is actually delivering an investment yield well above expectations. As we have highlighted previously, despite the duration headwind, QBE is generating an investment yield in line with IAG and SUN. While based on additional disclosures in 1H14 the net investment yield benefited by ~60bps from Argentina, ~2.0% remains above the yield on QBE's portfolio mix in our view. Figure 41: QBE technical funds net yield calculations US$mn 1H11 2H11 1H12 2H12 1H13 2H13 1H14 Net investment income Unrealised (gains)/losses FX gains reversed Normalised investment income 471 (54) (150) 267 120 219 (38) 301 436 (200) 3 239 373 (132) 9 250 260 24 (35) 249 240 (6) 11 245 298 (30) 0 268 Total policyholders' funds (b/s) Total policyholders' funds (avg) 19,183 18,158 18,960 19,072 19,257 19,064 21,261 20,259 19,901 20,581 20,332 20,117 20,387 20,360 5.2% 2.9% 1.3% 3.2% 4.6% 2.5% 3.7% 2.5% 2.5% 2.4% 2.4% 2.4% 2.9% 2.6% Net yield Normalised net yield Despite the decline in investment income for QBE, given their short duration (~0.5 years) asset portfolio with ~70% exposure outside of AUD, QBE is actually delivering an investment yield well above expectations Source: Company data, Credit Suisse estimates Despite credit spreads contracting in recent periods and the AUD yield falling, QBE has held its net yield relatively flat in the last two years. There has been a slight reduction in QBE's asset mix from USD to Sterling in the last 12 months but we assume that the yield has been held up by QBE's longer-dated maturity assets. While QBE disclosed an average duration of 0.5 years, almost 50% of their investments are in floating rate notes (FRN), with maturities of various years. While we cannot replicate QBE's investment portfolio and generate an underling yield of ~2.0%, we highlight that the spread on the FRN maturities may offset the short-end yield rate improvements initially as QBE looks to reinvest these instruments. QBE Insurance Group (QBE.AX / QBE AU) 22 27 October 2014 Figure 43: QBE maturity profile of investments – 31Dec13 Figure 42: QBE currency mix of investments 4 to 5 Yrs 3% 35 30 >5 Yrs 3% 3 to 4 Yrs 7% 25 20 2 to 3 Yrs 18% 15 <1 Yr 52% 10 5 1 to 2 Yrs 17% 0 USD AUD Sterling 30-Jun-13 Euro Other 30-Jun-14 Source: Company data, Credit Suisse estimates Source: Company data, Credit Suisse estimates Allocation to risk assets QBE has previously flagged an intention to increase the allocation of their investment portfolio to risk assets and while this started to play out in 1H14 QBE gave a more definitive comment on the timing of this move. QBE management noted that they "envisage increasing our allocation to around 10% of the portfolio by the end of 2014, with a further move to 15% exposure anticipated during 2015." While not providing an exact split by technical and shareholders' funds, QBE management noted that the incremental increase in risk assets was likely to come from shareholders' funds, with a policy of more closely matching the technical funds over time. We note that based on QBE's current investment portfolio, a 15% allocation to risk assets would imply ~40% of shareholders' funds in risk assets (assuming an income assets matched approach in policyholders' funds). In addition to our comment above on the yield pressure from the potential unwinding of longer-dated FRN's, we note also that the policyholder funds yield could experience slight pressure as the risk assets allocation is reversed in coming periods. We note also that the policyholder funds yield could experience slight pressure as the risk assets allocation is reversed in coming periods. Figure 44: QBE investment portfolio allocation by asset type split Policyholder funds Income assets Risk assets Total Shareholder funds Total Dec-13 Jun-14 Potential Dec-13 Jun-14 Potential Dec-13 Jun-14 Potential 98% 2% 95% 5% 100% 0% 97% 3% 94% 6% 57% 43% 98% 2% 95% 5% 85% 15% 100% 100% 100% 100% 100% 100% 100% 100% 100% Source: Company data, Credit Suisse estimates Outlook – challenging There is increasing comfort that QBE's reserving issues are largely addressed, however we highlight that the underlying insurance margin remains under pressure and is unlikely to demonstrate any significant improvement in the near term. In fact, unless QBE can effectively pull out more costs from the business, we see further downside risk to QBE's insurance margin. We note: ■ QBE reported an underlying insurance margin of 10.0% in 1H14, with a similar level assumed in 2H14 based on their FY14 guidance. ■ QBE's 1H14 underlying margin calculation used an expense ratio of 32.8% (31.5% was used in FY13). We assume 31.5% as the base case expense ratio, implying 130bps of improvement from 1H14. ■ We have assumed a slight improvement in QBE's underlying loss ratio on the back of recent remedial action, which also assumes that LPI and Argentina do not deteriorate further at an underlying level. Unless QBE can effectively pull out more costs from the business, we see further downside risk to QBE's insurance margin. QBE Insurance Group (QBE.AX / QBE AU) 23 27 October 2014 ■ We assume margin contraction from stripping out LMI and half of the agency business. Figure 45: QBE underlying insurance margin drivers % of NEP FY14 underlying insurance margin Expense ratio improvement Further remedial action on loss ratio LMI removal Removal of agency income FY15 insurance margin base 10.0% 1.3% 0.6% -0.9% -0.5% 10.5% Source: Company data, Credit Suisse estimates Adopting an insurance margin much above 10.5% in FY15 requires a lot to work in QBE's favour in our view. With premium rates now in decline globally, there is additional pressures that a soft market brings. QBE Insurance Group (QBE.AX / QBE AU) 24 27 October 2014 Balance sheet – addressed QBE's balance sheet has been under pressure in recent years and while in our view the previous actions taken by management put QBE on track to be in a strong position by the end of 2015, management decided to take immediate action to increase the strength of the balance sheet at the 1H14 result. The initiatives announced by QBE at the 1H14 result included: ■ An equity raising of A$850mn, with proceeds primarily used to repurchase and cancel $500mn of sub debt (we note that this is sub debt that was raised in December 2013). ■ Divest the US agency business and joint venture of two Australian agency businesses. Values of which were not disclosed explicitly. ■ Partial IPO of QBE LMI in 2015. We note that GMA is trading at ~1x NTA versus QBE at over 2x NTA. QBE LMI has NTA of $1.2bn, or 18% of the Groups $6,752mn. ■ Group D/E target lowered to 25-35% (FY14 goal was below 40%) and PCA target of 1.7-1.9x (up from 1.5x currently). ■ QBE is retaining the US mid-market business, the business previously flagged to be making inadequate returns (in a hard market). QBE will look to significantly reduce the cost base of this business. ■ Increase the risk asset exposure of investments from 2% to ~15%. QBE is increasing their capital to allow for this additional charge. Previous actions taken by management put QBE on track to be in a strong position by the end of 2015, management decided to take immediate action to increase the strength of the balance sheet at the 1H14 result. These changes should result in a pro-forma D/E ratio of 29% on our calculations (target 25-35%) and a PCA multiple of 1.85x (target 1.7-1.9x). Figure 46: QBE D/E pro forma position US$mn Debt Equity D/E ratio 1H14 position Equity raising Repurchase and cancel sub debt Issue Tier 2 debt Retire senior debt Repay short-term debt Sale of agencies Partial LMI IPO Pro-forma 4,306 11,277 750 38% (500) 700 (400) (410) 3,696 400 500 12,942 29% Source: Company data, Credit Suisse estimates While the PCA multiple is at the upper end of QBE's target range on a pro-forma 1H14 basis, after the increase in allocation to growth assets, the PCA ratio falls to ~1.64x on our calculations. Assuming the move to growth is phased in over the next 18 months, retained earnings should see the ratio back in the target range. QBE Insurance Group (QBE.AX / QBE AU) 25 27 October 2014 Figure 47: QBE pro-forma PCA calculations US$mn 1H14 APRA capital base Equity raising Repurchase and cancel sub debt Issue Tier 2 debt Retire senior debt Sale of agencies Parital LMI IPO Pro-forma 9,690 750 (500) 700 400 500 11,540 1H14 PCA Pro-forma multiple Pro-forma CET1 ratio 6,227 1.85 1.45 Additional PCA (growth assets) Pro-forma PCA Pro-forma multiple Pro-forma CET1 ratio 800 7,027 1.64 1.29 Source: Company data, Credit Suisse estimates ROE The capital initiatives announced by QBE will result in a stronger balance sheet and higher capital buffers, however with earnings remaining under pressure, this will ultimately result in a lower ROE for investors. On our calculations, a normalised return for QBE in FY15 is ~10%, well below its historical returns. Figure 48: QBE ROE workings US$mn FY15 Cash NPAT - Core Plus LMI (60%) FY15 Cash NPAT - Reported 1,318 68 1,386 FY15 pro-forma equity FY15 retained earnings FY15 equity Intangible Net Tangible Assets 13,000 762 13,762 4,525 9,237 ROE RNTA 10.1% 15.0% Source: Company data, Credit Suisse estimates The step change in QBE's ROE no longer justifies a valuation premium to its peer base for QBE in our view. If anything, given the position of the core business, a discount could be expected, if not for some macro leverage. QBE Insurance Group (QBE.AX / QBE AU) 26 27 October 2014 Figure 49: Australia financials – P/BV vs ROE PTM CPU PPT IRE 3.0x Expensive P - = E 2.5x P BV / E BV BTT CBA Price / Book Value (x) PER = 13.5x WBC IAG AMP 2.0x HGG IFL ANZ NAB ASX MQG 1.5x CGF SUN 1.0x BOQ BEN QBE TWR Inexpensive 0.5x 5.0% 7.5% 10.0% 12.5% 15.0% 17.5% 20.0% 22.5% Return on Equity (EPS / BV) Source: ASX, Reuters, Bloomberg. * IBES – Cash EPS 12mth forward rolling Figure 50: Selected global insurers– P/BV vs ROE 1.75x Expensive P E = P E - / BV BV Price / Book Value (x) Suncorp 1.25x Arch Capital Hiscox RSA Chubb Allstate QBE Catlin XL Capital AXA SA Hannover Re Allianz ACE 0.75x Amlin Munich Re Inexpensive 0.25x 5.0% 7.5% 10.0% ROE % 12.5% 15.0% Source: ASX, Reuters, Bloomberg. * IBES – Cash EPS 12mth forward rolling QBE Insurance Group (QBE.AX / QBE AU) 27 27 October 2014 Macro leverage – one day As outlined above, the core QBE business remains under pressure and while we support the actions taken by management to date, the road to recovery remains slow and bumpy. Despite this, there is upside to QBE's earnings from favourable movements in currency and bond yields. On our calculations: ■ A 50bp increase in the discount rate (long yields) would result in a one-off ~12% increase in NPAT. ■ While we are using 0.85 (AUDUSD) in our FY16 and outer year earnings forecasts, a 10% decline in the AUD from current levels assists QBE's AUD earnings by ~6% Discount rate QBE currently has a mismatched technical funds portfolio, with the asset duration being close to six months and the liability duration ~3 years. Management have commented that they will look to lengthen the duration on the fixed income portfolio when markets permit, reducing the asset liability mismatch risk. With global bond yields at historically low levels, the current risk for QBE is likely to be upside earnings as bond yields rise. QBE's FY13 annual report disclosed an earnings sensitivity of US$164mn of NPAT benefit from a 50bp increase in the weighted average discount rate. This is equivalent to ~12% of our normalised FY15 cash NPAT calculation. QBE reported a 60bp increase in their discount rate in 1H14, however this driven by the increase in the Argentine rate which appears to be asset/liability matched and hence is offset at the claims line. For other currencies we estimate that the weighted average decline in the discount rate in 1H14 was ~25bps, resulting in a US$118mn hit to QBE's insurance profit (consistent with the FY13 annual report sensitivity). To date in 2H14, if we assume that Argentine peso movements are cancelled at the claims line, the move in other currencies will negatively impact insurance profit by a further US$200mn on our calculations (~25% hit to 2H14 NPAT) To date in 2H14, if we assume that Argentine peso movements are cancelled at the claims line, the move in other currencies will negatively impact insurance profit by a further US$200mn on our calculations (~25% hit to 2H14 NPAT). Figure 51: QBE discount rate change reconciliation % AUD USD Sterling Euro Peso Wtd Avg 2H11 1H12 2H12 1H13 2H13 1H14 22Oct14 3.65 0.95 1.20 1.95 2.90 0.85 1.15 1.75 13.85 2.12 3.04 0.87 1.27 1.26 17.78 2.16 3.27 1.30 1.66 1.67 19.56 2.67 3.52 1.53 2.06 1.74 19.03 2.77 3.12 1.42 2.02 1.19 27.00 3.37 2.37 1.25 1.48 0.83 27.00 2.36 2.32 Source: Company data, Credit Suisse estimates Currency QBE reports in USD with ~70% of earnings derived outside of Australia While a weakening AUD is negative for earnings, QBE's share price is in AUD and hence converting to AUD EPS is a positive. Based on our calculations, a 5% decline in the AUD versus USD benefits QBE by ~3%. QBE Insurance Group (QBE.AX / QBE AU) 28 27 October 2014 Figure 52: QBE NEP split by division Equator Re 21% Figure 53: QBE insurance profit by region Aus & NZ 27% Equator Re 22% Aus & NZ 36% Asia-Pacific 4% European 21% Latin America 8% European 17% Asia-Pacific 5% North America 19% Source: Company data, Credit Suisse estimates North America 14% Latin America 6% Source: Company data, Credit Suisse estimates QBE Insurance Group (QBE.AX / QBE AU) 29 27 October 2014 Valuation – longer-term appeal The scope for an improvement in QBE's underlying earnings is likely to be driven by expense control in the near-term, with the risk that this is partially offset by softening premium rates and a lower GWP base. For this reason we expect QBE to trade closer to its global peers on a PE basis, i.e., at a discount to IAG and SUN. Should QBE start to demonstrate the ability to lower their expense ratio and improve the insurance margin, it is likely that the stock will then re-rate closer to an IAG and SUN multiple in our view. The valuation range and upside potential for QBE is quite large, however the ability to improve the insurance margin is no easy task. There is certainly longer term valuation appeal in QBE at current prices should management be successful in turning the business around. The risk to our cautious stock view is a more favourable macro environment and a significant turnaround in the QBE business, driven by: ■ GWP growth – if QBE can stop the premium decline and start to generate growth again, ideally in its core business this would assist in addressing the high cost base. ■ Insurance margin recovery – QBE is committed to pulling out costs and achieving these goals while also improving the business mix favourably would drive the margin quicker and higher than our base case assumptions. ■ Currency - Over 75% of QBE's business is offshore and a lower AUD assists EPS (AUD), a ~6% EPS uplift from a 10% decline in the AUD on our calculations. ■ Yields – every 100bps increase in the discount rate adds ~25cps to the valuation. Figure 54: QBE – scenario analysis Scenario Share price fair value Current share price Upside % Fair value assumptions Bear $7.29 $11.00 -34% Base $12.19 $11.00 11% - Further GWP decline in coming years - Lack of insurance margin improvement - AUD remains high and no increase in global bond yields in near-term YE Dec NEP growth Insurance margin AUDUSD Discount rate change (bps) EPS (AUD) 2015E -10.0% 9.0% 0.90 0.84 2016E -10.0% 10.0% 0.90 0.84 2017E 0.0% 10.0% 0.90 - GWP decline stops - GWP growth in coming years - Gradual insurance margin improvement - Insurance margin improvement - AUD at 0.85 and gradual increase in global - AUD continues to fall large increases in bond yields in near-term global bond yields in near-term 2015E -3.0% 10.0% 0.85 0.84 Bull $20.68 $11.00 88% 1.04 2016E 0.0% 10.5% 0.85 50 1.09 2017E 0.0% 11.0% 0.85 50 1.13 2015E 0.0% 11.0% 0.85 100 1.17 2016E 5.0% 12.0% 0.80 100 1.40 2017E 10.0% 12.5% 0.75 100 1.69 Source: Company data, Credit Suisse estimates QBE Insurance Group (QBE.AX / QBE AU) 30 27 October 2014 Reference Appendix Our new “Total return forecast in perspective” chart helps visualize Credit Suisse and consensus views of a company’s 12-month return within the context of forecasting risks and its historical trading pattern: 12mth Volatility is calculated as the annualised standard deviation of weekly total return series over the past 12 months. It illustrates variability of stock returns; in other words, risk. The way to think about it is that one would rather take 10% forecast return from a stock that has 20% volatility, than from the stock that has 40% volatility. The shaded area shows the one standard deviation range based on past 12 months volatility. In statistical terms, once you make a number of brave assumptions, there is a 68% probability that the share price will end up inside that range in 12 months time. 52wk Hi-Lo is maximum and minimum daily closing price over the past 52 weeks. It is often handy to know the price momentum especially when the stock is trading close to its highs and lows: Is the stock trading close to its peak? Is the momentum against the stock? *Consensus is IBES consensus supplied by Thomson Reuters. IBES is a survey of sell side research analysts, collecting a few dozen data points such as EPS, DPS, Sales, Target Price, ROE and so on. *Mean is the average of target returns, while the shaded area around the mean represents the range of estimates from the lowest to the highest estimate. This aids visualisation of a number of important factors such as: the range of analyst estimates; where Credit Suisse’s estimates on this stock sit relative to consensus; and where the share price is relative to consensus mean and consensus range target. Target return is calculated as capital gain plus forecast dividend yield (net) over the next 12 months. For “CS tgt” we have used Credit Suisse’s target price and Credit Suisse forecast for 12-month forward dividend, grossed up for franking. For the consensus mean and range, we have used consensus target price and consensus dividend forecasts for 12 month forward. QBE Insurance Group (QBE.AX / QBE AU) 31 27 October 2014 Companies Mentioned (Price as of 24-Oct-2014) QBE Insurance Group (QBE.AX, A$11.14, NEUTRAL, TP A$12.2) Disclosure Appendix Important Global Disclosures I, Andrew Adams, certify that (1) the views expressed in this report accurately reflect my personal views about all of the subject companies and securities and (2) no part of my compensation was, is or will be directly or indirectly related to the specific recommendations or views expressed in this report. 3-Year Price and Rating History for QBE Insurance Group (QBE.AX) QBE.AX Date 06-Jan-12 12-Jan-12 28-Feb-12 02-Apr-12 13-Jun-12 17-Aug-12 12-Nov-12 30-Nov-12 04-Dec-12 12-Dec-12 17-May-13 06-Jun-13 02-Jul-13 15-Oct-13 09-Dec-13 25-Feb-14 29-Jul-14 01-Oct-14 Closing Price (A$) 13.12 11.35 11.50 14.04 12.40 13.05 11.80 10.94 10.60 10.66 15.40 15.23 15.94 14.53 12.00 12.27 10.57 11.69 Target Price (A$) 13.50 11.50 12.00 14.50 14.50 14.20 14.00 13.60 13.10 16.00 16.60 17.25 17.25 13.65 14.30 11.60 12.20 Rating N O * O N N EU T RA L O U T PERFO RM O N * Asterisk signifies initiation or assumption of coverage. The analyst(s) responsible for preparing this research report received Compensation that is based upon various factors including Credit Suisse's total revenues, a portion of which are generated by Credit Suisse's investment banking activities As of December 10, 2012 Analysts’ stock rating are defined as follows: Outperform (O) : The stock’s total return is expected to outperform the relevant benchmark*over the next 12 months. Neutral (N) : The stock’s total return is expected to be in line with the relevant benchmark* over the next 12 months. Underperform (U) : The stock’s total return is expected to underperform the relevant benchmark* over the next 12 months. *Relevant benchmark by region: As of 10th December 2012, Japanese ratings are based on a stock’s total return relati ve to the analyst's coverage universe which consists of all companies covered by the analyst within the relevant sector, with Outperforms representing the most attractiv e, Neutrals the less attractive, and Underperforms the least attractive investment opportunities. As of 2nd October 2012, U.S. and Canadian as well as European ratings are based on a stock’s total return relative to the analyst's coverage universe which consists of all companies covered by the analyst within the relevant sector, with Outperforms representing the most attractive, Neutrals the less attractive, and Underperforms the least attractive investment opportunities. For Latin Ame rican and non-Japan Asia stocks, ratings are based on a stock’s total return relative to the average total return of the relevant country or regional benchmark; prior to 2nd October 2012 U.S. and Canadian ratings were based on (1) a stock’s absolute total return potential to its current share price and (2) the relative attractiv eness of a stock’s total return potential within an analyst’s coverage universe. For Australian and New Zealand stocks, 12-month rolling yield is incorporated in the absolute total return calculation and a 15% and a 7.5% threshold replace the 10-15% level in the Outperform and Underperform stock rating definitions, respectively. The 15% and 7.5% thresholds replace the +10 15% and -10-15% levels in the Neutral stock rating definition, respectively. Prior to 10th December 2012, Japanese ratings were based on a stock’s total return relative to the average total return of the relevant country or regional benchmark. Restricted (R) : In certain circumstances, Credit Suisse policy and/or applicable law and regulations preclude certain types of communications, including an investment recommendation, during the course of Credit Suisse's engagement in an investment banking transaction and in certain other circumstances. QBE Insurance Group (QBE.AX / QBE AU) 32 27 October 2014 Volatility Indicator [V] : A stock is defined as volatile if the stock price has moved up or down by 20% or more in a month in at least 8 of the past 24 months or the analyst expects significant volatility going forward. Analysts’ sector weightings are distinct from analysts’ stock ratings and are based on the analyst’s expectations for the fundamentals and/or valuation of the sector* relative to the group’s historic fundamentals and/or valuation: Overweight : The analyst’s expectation for the sector’s fundamentals and/or valuation is favorable over the next 12 months. Market Weight : The analyst’s expectation for the sector’s fundamentals and/or valuation is neutral over the next 12 months. Underweight : The analyst’s expectation for the sector’s fundamentals and/or valuation is cautious over the next 12 months. *An analyst’s coverage sector consists of all companies covered by the analyst within the relevant sector. An analyst may cover multiple sectors. Credit Suisse's distribution of stock ratings (and banking clients) is: Global Ratings Distribution Rating Versus universe (%) Of which banking clients (%) Outperform/Buy* 45% (53% banking clients) Neutral/Hold* 39% (50% banking clients) Underperform/Sell* 13% (44% banking clients) Restricted 2% *For purposes of the NYSE and NASD ratings distribution disclosure requirements, our stock ratings of Outperform, Neutral, an d Underperform most closely correspond to Buy, Hold, and Sell, respectively; however, the meanings are not the same, as our stock ratings are determined on a relative basis. 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Price Target: (12 months) for QBE Insurance Group (QBE.AX) Method: Our $12.20/share 12-month forward valuation of QBE is based on a 10% discount to our blended DCF (WACC 9.3%, terminal 2.5%, insurance margin 12.5%) and P/E (11.5x). Risk: Key risks to our $12.20 valuation of QBE include: (1) a 'soft' market pricing cycle, (2) large claims events, (3) currency and yield movements, (4) reinsurers default and (5) latent claims exposures. Please refer to the firm's disclosure website at https://rave.credit-suisse.com/disclosures for the definitions of abbreviations typically used in the target price method and risk sections. See the Companies Mentioned section for full company names The subject company (QBE.AX) currently is, or was during the 12-month period preceding the date of distribution of this report, a client of Credit Suisse. 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