Conflict, Violence and Aggression Training needs analysis
Under the Health and Safety at Work etc Act 1974 and the Management of Health
and Safety at Work Regulations 1999 employers have a duty to ensure the health,
safety and welfare of their staff. Where they may be at risk this must be assessed,
documented and staff provided with adequate information, instruction and training.
This training needs analysis should be accompanied by the individual violence and
aggression risk assessment
The list is not exhaustive and if your job type or description does not meet any of the
criteria in the table it is advised that you complete the Training needs analysis below.
1 hour
toolbox talk
session
Office Staff with minimal contact
with the public (telephone) but may
need conflict skills
Reception staff who need skills in
resolving minor issues
One stop shop staff who will deal
with a multitude of behaviours and
require skills for de-escalation and
conflict prevention training
Support workers or travelling
officers who work outside office
hours and have unrestricted access
with the public.
½ Day conflict
management
Training
1 day formal
training through
accredited trainer
YES
YES
Optional by
Assessment Of
Need
YES
Optional by
Assessment Of
Need
YES
YES
Training Needs Analysis
Each section will have a description regarding your workplace. Please circle the
corresponding number next to the description that most appropriately suits your area.
When you have finished the form add the numbers in each section together and
review what level of training is appropriate in the training box at the bottom.
History
1. No violence or aggression has ever occurred in my work area
2. There has been aggression in my work area
3. There has been violence in my work area
4. There has been Violence and Aggression in my work area
Score
1
2
3
4
The Work
Score
1
5. Office Work – No physical interaction (telephone only)
2
6. Office/admin – Minimal contact low risk area
3
7. Frontline staff – Reception or One stop shop (potential for lone work)
4
8. Travelling officer – often lone working and unrestricted access with
public
The Workplace
Score
1
9. Normal office hours – Monday to Friday no contact with the public.
2
10. Normal office hours – Monday to Friday some contact with the public
3
11. Staff do not keep office hours but have minimal contact with the
public
4
12. Staff do not keep office hours and have unrestricted contact with the
public
Controls in place
Score
1
13. We have internal procedure for dealing with conflict (including team
meetings, risk assessment, previous training and security staff)
2
14. We have internal procedure and risk assessment but no formal
training
3
15. Some procedure but training out of date and no regular meetings
4
16. No internal procedure and no formal training
Proposed levels of Training Question score
4>7
8 > 11
12 >
Level of training
Toolbox Talk (approx 1 hr)
½ Day conflict awareness training
Formal accredited training course
.
A carful analysis of needs for dealing with conflict is critical if staff are to effectively
understand violence in the workplace. Training alone is not a sufficient tool to
eliminate workplace violence but combined with robust policy, procedure and
management will enable staff to possess the capability and attitude to identify,
prevent and deal with workplace violence and aggression.
Should you need advice or guidance on completing this form or wish to discuss the
training requirements of your staff please contact the Health Safety & Wellbeing team
on 01872 322118.