2017 CLEVELAND INDIANS
/ Season Ticket Holder Guide /
Table of Contents
1.
Cleveland Indians Season Ticket Service Team..................................................................... 2
2.
A Message from Paul Dolan, Owner/Chairman/Chief Executive Officer............. 3
3.
Tribe Rewards............................................................................................................................................................................... 4
a. Logging in..................................................................................................................................................................... 4
b. Ticket partners.......................................................................................................................................................... 4
c. Earning points........................................................................................................................................................... 5
d. Bonus points opportunities..................................................................................................................... 6
e. Redemption guidelines............................................................................................................................... 7
f. Redeeming points.............................................................................................................................................. 8
g. My Scorecard........................................................................................................................................................... 9
h. Other benefits.......................................................................................................................................................... 9
4.
Ticket Management............................................................................................................................................................ 10
a. Linking your MLB.com account........................................................................................................ 10
b. Printing, forwarding and recalling tickets............................................................................. 10
c. Mobile ticket management and Ballpark App.............................................................. 12
5.
General Ticket Holder Information................................................................................................................... 13
a. Season Ticket Holder gates.................................................................................................................. 13
b. Gateway East Garage ............................................................................................................................... 13
c. Rainout/cancelled games ..................................................................................................................... 13
d. Change of address/contact person........................................................................................... 13
e. 2017 Group Sales............................................................................................................................................... 13
f. Tickets for kids Charities............................................................................................................................ 13
g. Follow the Indians............................................................................................................................................ 14
h. Ticket ownership................................................................................................................................................ 14
i. Season Ticket Holder agreement................................................................................................. 14
j. Making payments............................................................................................................................................. 14
6.
2017 Calendar............................................................................................................................................................................. 15
reating memories.
onnecting generations.
elebrating families.
Est. 1901
2017 CLEVELAND INDIANS
/ Season Ticket Holder Guide /
Season Ticket Service Team
Have questions about managing your account? Your dedicated Season Ticket
Service team is here to assist you. To speak to a Service Representative, call
216-420-HITS, Monday – Friday, 9 a.m. – 5 p.m.
season Ticket Service Team
Tim Salcer
Angelica Jefferson
Vice President, Ticket Sales and Service
Director of Service
Becky Emery
Manager, Client Service Specialists
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Diana Foster
Kevin Kiss
Senior Client Service Specialist
Client Service Specialist
Anna Powell
Jack Rinderle
Client Service Specialist
Account Specialist
Matt St. John
Brent Cartwright
Account Specialist
Client Service Specialist
Estée Arend
Graham Johnston
Senior Client Service Specialist
Account Specialist
Sarah Farago
Ashley Porach
Account Specialist
Account Specialist
Jennifer Anderson
Krystal Workman
Account Specialist
Account Specialist
A message from Paul Dolan,
Owner/Chairman/Chief Executive Officer
Dear Indians Season Ticket Holder,
I hope you’re as excited for the 2017 baseball season as I am. The
team, front office and everyone involved with the Cleveland Indians
are building off the momentum of last year – and what a year it was!
We were host to one of the most notable World Series in Major League
history, and while the outcome may not have been in our favor, we are
certainly proud of the hard work, effort and absolute dedication from
everyone on the team.
Our pitching rotation continued to be one of the best in the league, and
after some injuries to key starters, our bullpen proved its strength.
Corey Kluber was once again a contender for the AL Cy Young award. A combined 3.72 team ERA is the
lowest combined figure by any AL team over the past four seasons since 2013.
Our defense in the field was highlighted by Francisco Lindor being named 2016 Rawlings Platinum Glove
winner as the AL’s best overall defender. In addition, Lindor also won a 2016 Gold Glove at shortstop and
was named 2016 Sports Illustrated Rising Star of the Year.
The team was, of course, guided by the fantastic leadership of manager Terry Francona. With his flawless
management of the bullpen throughout the playoffs, it came as little surprise to have Francona named
the 2016 Manager of the Year by Baseball America. He has now guided his teams to 12 consecutive
winning season, the longest streak by any MLB manager since Joe Torre (14, 1996 – 2009).
We’re excited to have Tito and the majority of our team returning this season. In fact, 21 of 25 players
from our 2016 World Series roster are set to return this year. And we made some exciting additions in
the off season including signing Edwin Encarnacion to a three-year contract – a deal that includes a club
option for 2020. Encarnacion is a three-time All-Star and is the only MLB player with 30+ home runs in
each of the last five seasons.
There’s even more to look forward to at Progressive Field. We were recently honored to be named the
host of the 2019 All-Star Week, featuring the 90th Midsummer Classic. This honor also coincides with
the 25th anniversary of the ballpark, a timeframe where generations of our fans have experienced
tremendous memories.
This season our sights remain on winning the World Series. And as we look to continue to build a team
capable of doing just that, we look to you – our Season Ticket Holders – for your unwavering support. You
are an integral part of the Cleveland Indians and you are a key to our success.
It is, without a doubt, going to be another exciting year, and we can’t wait to welcome you back to
Progressive Field.
Go Tribe!
Paul Dolan
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2017 CLEVELAND INDIANS
/ Season Ticket Holder Guide /
Tribe Rewards
As our most valued clients, Season Ticket Holders are offered unique and exclusive
benefits through Tribe Rewards, including gameday experiences, Tribe memorabilia
and more. Starting in 2018,we will implement an all-new points system that will do
more to reward your tenure as a Season Ticket Holder. Your loyalty to the team is
incredibly important to us, and we want you to be rewarded for your commitment.
In order to start fresh with a new system in 2018, ALL of your points must be used up
by the end of the 2017 season (points you rolled over from the previous season and
any points you earn this season).We will provide more details about the anticipated
changes to the points system before you renew your season tickets. This section
provides an overview of how to access and use the Tribe Rewards system in order to
get the most out of your Season Ticket Holder experience.
Getting Started
To log in to Tribe Rewards, follow these simple steps:
1. Visit triberewards.com
2. Click “Log In”
3. Use your linked MLB.com email address and password to log in
If you haven’t linked your MLB.com account to your My Indians Tickets account, you
can complete this simple process at indians.com/MyTickets. For more details, flip to
the “Ticket Management” section of this guide.
Ticket Partners
If you share your Season Tickets with partners, you can register them online and
give them access to all the benefits offered through Tribe Rewards! Here’s how to
complete partner registration:
1. Log in to Tribe Rewards at triberewards.com
2. Hover your mouse over the “Home” tab and select “Ticket Partners”
3. Click “Add New Ticket Partner” and fill out your partner’s name and email address
4. Your partner will receive an email with a unique link that will take them to a
registration page. They will be able to create their own Tribe Rewards
account by entering their MLB.com account information
Please note: In order to access Tribe Rewards, your partners will also need to link their My
Indians Tickets and MLB.com accounts, which they can do at indians.com/MyTickets.
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Earning Points
Base and Tenure Points
Base and tenure points will represent the majority of your points, and are earned
based on your spend on Season Tickets and the number of consecutive years as a
Season Ticket Holder. The base and tenure points calculation is as follows:
2017 Base and Tenure Points: 5 x (2017 Spend) + 5 x (Tenure Bonus)
Tenure Bonus Structure
1 year tenure points: 10% of spend
5 year tenure points: 50% of spend
2 year tenure points: 20% of spend
6-10 year tenure points: 75% of spend
3 year tenure points: 30% of spend
11-19 year tenure points: 100% of spend
4 year tenure points: 40% of spend
20+ year tenure points: 110% of spend
2016 Season Ticket Holders enjoying a suite for the Tribe game
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2017 CLEVELAND INDIANS
/ Season Ticket Holder Guide /
Tribe Rewards
Bonus Points Opportunities
Attendance
You will earn 75 points for every one of your
Season Tickets that is used to attend a game.
You will earn 150 points when using the
Ballpark app for entry. If you forward your
tickets to a Tribe Rewards partner and your
partner attends the game, your partner will
receive the attendance bonus.
Away Game Codes
When the Tribe is on the road, watch and
listen to the TV and radio broadcasts for
special nightly promo codes. You will earn 50
points per correct code entered on the Tribe
Rewards site, with a maximum of 100 points
(one radio code, one TV code) per game.
Merchandise
Any time you buy merchandise at the
Progressive Field Team Shop or any ballpark
merchandise stand, have your ticket scanned
or provide your Season Ticket account
information to receive two points for every
$1 spent.
Single-Game Tickets
If you buy Indians single-game tickets outside
of your Season Ticket plan online, you will
earn an additional five Tribe Rewards points.
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Redemption Guidelines
Catalog
To browse the complete catalog of rewards offered through Tribe Rewards, click the
“Catalog” tab on the Tribe Rewards home page. To redeem an item or experience,
simply add to your cart and click “check out” when you are finished selecting items.
The catalog contains a variety of rewards options.
1. Gameday Experiences
Train like the players do during an on-field workout, step onto the mound to
throw out a first pitch or watch the players prepare for a game during Batting
Practice. These experiences and more are available to Season Ticket Holders
throughout the year.
2. Autographed Items
Redeem your points for autographed and game-used items from your favorite Tribe players and alumni.
3. Apparel
New men’s and women’s Season Ticket Holder apparel will be added
throughout the season.
4. Merchandise
Looking to add to your Tribe memorabilia collection? Tribe Rewards has you
covered with a wide selection of bobbleheads, promo jerseys, posters and
other Indians items.
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2017 CLEVELAND INDIANS
/ Season Ticket Holder Guide /
Redeeming Points
Auctions
Tribe Rewards auctions allow you to bid your points against fellow Season Ticket
Holders for a chance to win some of the most exclusive rewards. When you submit a
bid, those points will be removed from your account. If another Season Ticket Holder
outbids you, you will receive an e-mail notification and your points will be returned to
your account.
Buy it Now
You can also skip the auction process and redeem the item at the “Buy it Now” point
value. To use this feature, just click the “Buy it Now” button on the auction page (do
not place a bid).
Fulfillment
In 2017, all items ordered through the Tribe Rewards website will be shipped to your
preferred address, which you can select at checkout.
To redeem reward points on the spot come to the Tribe Rewards kiosk during any
home game throughout the season and look through our current selection of items.
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My Scorecard
Use the My Scorecard feature (located under the “Home” tab on the Tribe Rewards
website) to track your earned and redeemed points throughout the season.
Rollover Points
Season Ticket Holders are able to roll over a percentage of their unused Tribe
Rewards points from one season to the next, depending on when they renew their
season tickets.
Other Benefits
All Season Ticket Holders also receive a number of benefits outside of Tribe Rewards,
including:
•
20% discount on merchandise at all Indians Team Shops
•
Season Ticket Holder all-roster event
•
Postseason priority
•
Season Ticket Holder Appreciation Day, July 23, 2017
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2017 CLEVELAND INDIANS
/ Season Ticket Holder Guide /
Ticket Management
You can access your 2017 Season Tickets by logging into your My Indians Tickets
account at indians.com/MyTickets. If you don’t remember your password, simply click
the “Reset Password” button to have a new password emailed to you.
Linking Your My Indians Tickets Account
to Your MLB.com Account
After linking your accounts, you can use your MLB.com credentials to log in to My
Indians Tickets, Tribe Rewards and the Ballpark app. You can also manage your tickets
directly from within the Ballpark app.
Step 1. Log in to your My Indians Tickets account.
Step 2. Click the “My Account” button, then click the “Link MLB Accounts” tab in
the right corner of the page.
Step 3A. If you do not yet have an MLB.com account, create one by entering
your email address, password and a nickname. Then click “Create New
MLB.com Account.”
Step 3B. If you already have an MLB.com account, enter your email address and
your password, and click “Link MLB.com Account.”
Step 4. After your account has been successfully linked, you’ll see a confirmation
screen that summarizes your linked account information. The email address
and password you have just linked will be your login for My Tickets, Tribe
Rewards, MLB.com and the Ballpark app.
Printing, Forwarding and Recalling Tickets
Printing Tickets
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Step 1. Log in to your My Indians Tickets account at Indians.com/MyTickets.
Step 2. Select the “My Ticket Inventory” button.
Step 3. Select “Print Tickets” from the dropdown menu.
Step 4. Select the event(s) and seat(s) you would like to print.
Step 5. Continue through the confirmation screens and select the “Print
Tickets” button.
Step 6. A new window will pop up with the printable ticket, followed by another
window to select the printer.
Forwarding Tickets
Step 1. Log in to your My Indians Tickets account at Indians.com/MyTickets.
Step 2. Select the “My Ticket Inventory” button.
Step 3.
Select “Forward Tickets” from the Ticket Action dropdown menu.
Step 4. Select the event(s) and seat(s) you would like to forward.
Step 5. Click a friend’s name from the friends list or add a new friend.
Step 6. Click “Continue” and add an optional personal message, then select
“Forward Tickets”.
Step 7. A confirmation will appear stating successful delivery of the tickets.
Recalling Tickets
Step 1. While logged into My Indians Tickets, click the “My History” tab, choose
“Forwards” and click the Forward ID that contains the ticket(s) that you want
to recall.
Step 2. Select the ticket(s) you want to recall and click “Recall Tickets”.
Step 3. Enter an optional message to your friend and click “Recall Tickets” to
complete the recall.
Step 4. The ticket(s) will be available immediately in your account to manage.
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2017 CLEVELAND INDIANS
/ Season Ticket Holder Guide /
The Ballpark App
Manage Your Tickets
Never print tickets again! Using the Ballpark app, you are able to browse your ticket
inventory, present digital tickets for admission, forward tickets to a friend and recall
tickets. To access and manage your tickets, just tap the “Tickets” tab at the top of your
screen.
Contact Fan Services
Need to report an issue or disturbance at the game? Contact a Fan Services team
member easily through the app by scrolling to the “Services and Information” tab
and clicking the “How Can We Assist?” section. You will be immediately placed in
contact with an Indians team member who can assist you.
Explore the Park
• Check in to games and unlock access to special offers and promotions • Browse interactive concourse maps, directories and concession menus
• And more…
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General Ticket Holder Information
Season Ticket Holder Gates
Season Ticket Holders will have their own dedicated entrances at all three main gates.
For single-game ticket purchases, the Season Ticket Holder gates will not be accessible.
Gateway East Garage
The Gateway East Garage has a limited number of designated spaces for Indians
game-day parking. Season Ticket Holders can purchase parking passes at a
discounted rate with a Full Season, Half Season, Quarter Season or 20+ Game Flex
package. To purchase parking, visit Indians.com or call our Season Ticket Service
Team at 216-420-HITS. Gateway East Garage is located at 650 Huron Road East,
Cleveland, OH 44115.
Rainout/Cancelled Games
Rainout policies and exchange dates can vary pending the circumstances of each
rainout game. Until a final policy has been announced for that particular game, please
hold on to your ticket and do not complete an exchange through Tribe Rewards. Visit
Indians.com/schedulexchanges for up-to-date information on the rained out game or
contact Fan Services at 216-420-HITS.
Change of Address/Contact Person
It is important that the Cleveland Indians have the correct address, phone number,
email address and contact person for each Season Ticket account. If the address on
your account changes at any point during the course of the season, please reach out
to our Season Ticket Service Team at 216-420-HITS.
2017 Group Sales
Receive discounted prices when purchasing 20 tickets or more. For more information or to
speak to a Group Account Executive call 216-420-HITS or email [email protected].
Tickets for Kids Charities
Season Ticket Holders are able to donate any tickets that have gone unused and unexchanged to our partner Tickets for Kids Charities. By donating any unused tickets to
Tickets for Kids, you send underprivileged children to the game - and get a tax deduction.
Tickets offered for this program may not have been previously exchanged or received
through a ticket exchange, posted for resale, or forwarded to a ticket partner (only main
account holders are eligible for donations). All donations must be received by September
15. Parking passes and/or tickets showing a face value of $0 cannot be donated.
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2017 CLEVELAND INDIANS
/ Season Ticket Holder Guide /
Follow the Indians
Indians Radio Network
Indians Beat Writers
Tom Hamilton
Paul Hoynes/Zack Meisel
Jim Rosenhaus
Sports Time Ohio and WKYC
Rick Manning
Al Pawlowski
Matt Underwood
Social Media
@Indians
facebook.com/Indians/
Indians
The Plain Dealer
Jeff Schudel/Justin Lada
Lake County News Herald
Ryan Lewis
Akron Beacon Journal
Chris Assenheimer
Elyria Chronicle-Telegram
Jordan Bastian
MLB.com
Tom Withers
AP
Hayden Grove
Indians Baseball Insider
Indians Policies
Ticket Ownership
The Cleveland Indians own and control all rights to Season Ticket locations. Your
location is licensed on a yearly basis subject to compliance with all payment
deadlines and the rules and regulations set forth. Season Ticket purchasing privileges
are non-transferable, meaning Season Ticket Holders may not re-assign the rights to
seats to any person or entity.
The option to renew your Season Ticket location is afforded solely to the person or
company who made the original purchase of those seats. If you relinquish your rights,
the Season Ticket location is re-assigned at the discretion of the Cleveland Indians.
Season Ticket Holder Agreement
The Cleveland Indians retain all rights to all seats at Progressive Field and reserve the
right to immediately revoke the purchasing option on any seats from ticket holders
who have been found in violation of the ticket holder agreement.
Making Payments
Payments can be made on your account by calling your dedicated Season Ticket
Service Team.
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Ticket Exchange
Through Tribe Rewards, you can use your points to exchange unused tickets for future
games. Depending on your tier, you can also exchange into 20 to 50 games points
free! To complete a ticket exchange, log in to the Tribe Rewards website, hover over
“Redeem Points,” and select “Ticket Exchange.”
On this page, you can:
1. Select past games with unused tickets or future games you can’t
attend
2. Select the number of tickets you
want to exchange
3. Select the future game you want
to attend
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2017 CLEVELAND INDIANS
/ Season Ticket Holder Guide /
Some important things to know about ticket exchanges:
•
There is a limit of 1,000 total tickets that can be exchanged for each of the 80
games. Look for a green, yellow or red indication on each game to gauge how
many tickets are remaining for exchange. For example, a yellow indicator means
a particular game is close to reaching the maximum number of allowable
exchange tickets. Exchange tickets can run out, so you are encouraged to submit
your exchanges early.
• To ensure timely online delivery, all ticket exchange submissions must be
completed two (2) business days prior to the game date (see chart below for
details). Your new tickets are added to your My Tickets account within two (2)
days after your submission.
Date of Game
Ticket Exchange Deadline
Monday
Thursday @ 11:59 p.m. EST
Tuesday
Friday @ 11:59 p.m. EST
Wednesday
Monday @ 11:59 p.m. EST
Thursday
Tuesday @ 11:59 p.m. EST
Friday
Wednesday @ 11:59 p.m. EST
Saturday
Thursday @ 11:59 p.m. EST
Sunday
Thursday @ 11:59 p.m. EST
• 80 games are available for exchange, excluding Opening Day. The points per ticket required
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for any exchange will vary based on the game you are redeeming.