DEVOPS IN THE
LEGAL VERTICAL
Managing Change and Mitigating Risk
Presented by Kubisys, Inc.
THE PRESENTERS
Jeff Martinik
Shinichi Urano
(SVP Sales, Kubisys Inc.)
(Chief Scientist, Kubisys Inc.)
PART I
DOGMAS IN LEGAL
TECH
3 DOGMAS
IT = Cost
Center
IT Change
= Risk
Process
=
Solution
IT = COST CENTER
Perception:
Top category for how IT is
viewed is “as an expense.”
What we do:
Follow the mandate to cut cost
and drive efficiency through
process improvements.
What we want to do:
Send the message: “IT adds
value!” (14%)
2012 ILTA Tech Survey:
Management’s view of IT
IT CHANGE = RISK
Perception:
Change is Hard.
Change is Risky.
What we do:
Create change control
processes and work hard to
manage user expectations.
What we want to do:
Send the message: “IT
changes are safe, and good for
the firm.”
2012 ILTA Tech Survey:
Three biggest annoyances
PROCESS = SOLUTION
Perception:
We need cost efficiency.
We need risk mitigation.
What we do:
Build processes to optimize
resources, bring predictable
outcomes.
(e.g., ITIL v3)
What we want to do:
Too much process has
downsides – stifle innovation.
Isn’t there a better way?
image: nataliej@flickr
PART II
A STORY
£ 50,000
Henry Kremer
image: RAeS collection
“Problem is that we
don’t understand
the problem.”
Gossamer
Condor
Paul MacCready
PART III
DEVOPS
BORN IN THE CLOUD
25 Developers making
10+ deploys a day
COMING TO AN
IT ORG NEAR YOU…
Source: @RealGeneKim
WHAT IT’S DOING
Source: Puppet Labs
WHAT DOES DEVOPS
LOOK LIKE?
TRADITIONAL
DevOps
Dev
Dev
Dev
Dev
Test
Test
Test
Test
Deploy
Deploy
Deploy
Deploy
HOW TO IMPLEMENT
DEVOPS
In Two Easy Steps:
1.Change the Culture
2.Automate Everything
OK, Not So
Easy…
CULTURAL
CHALLENGE
Ops
Dev
Ops
Dev
Concept: Cameron Haight
Images: mtfrazier@flickr, Theophilos@flickr, WDOT@flickr, judge_mental@flickr,
BRIDGING CULTURE
• Break Down Barriers
• Establish Common Goals
• Stop Silo Mentality
YES, MANAGEMENT
SHOULD KNOW…
“The performance of any
individual is to be judged in
terms of his contribution to
the aim of the system, not on
his individual performance.”
W. Edwards Deming
THANKS FOR
LISTENING!
Upcoming Kubisys and ILTA August Events
• August 6th 1:00pm EDT - Product Webinar
• August 18th to 22nd - ILTA Catalyst 2013
Meet with us!
8/22 (Thursday)
GENOA room on the
Promenade Level