Question 1
Ease of getting through to the surgery on the telephone?
Answers
Count
Percentage
Excellent
3
Very Good
7
23%
Good
8
27%
Fair
6
20%
Poor
6
20%
10%
Question 2
What's your level of satisfaction with the surgery's opening hours?
Answers
Count
Percentage
Excellent
9
30%
Very Good
8
27%
Good
9
30%
Fair
2
7%
Poor
2
7%
Question 3
The manner in which you were treated by the reception staff?
Answers
Count
Percentage
Excellent
10
Very Good
8
27%
Good
9
30%
Fair
3
10%
Poor
0
0%
33%
Question 4
How would you rate the comfort level of the waiting room?
Answers
Count
Percentage
Excellent
1
3%
Very Good
6
Good
14
Fair
8
Poor
1
20%
47%
27%
3%
Question 5
How easy do you find it to make compliments or complaints about the surgery and its
services?
Answers
Count
Percentage
Excellent
2
Very Good
7
23%
Good
6
20%
Fair
10
Poor
5
7%
33%
17%
Question 6
Able to see the Doctor or Nurse on the same day or within 48 hours?
Answers
Count
Yes
15
No
13
Can't Remember
2
Percentage
50%
43%
7%
Question 7
Able to get an appointment with a Doctor or Nurse more than 2 days in advance?
Answers
Count
Yes
20
No
9
Can't Remember
1
Percentage
67%
30%
3%
Question 8
How do I rate the Doctors or Nurses consideration of my personal issues or situation in
deciding a treatment or advising me?
Answers
Count
Percentage
Excellent
9
30%
Very Good
9
30%
Good
8
27%
Fair
3
Poor
1
10%
3%
Question 9
Overall satisfaction with the Doctors or Nurses?
Answers
Count
Percentage
Excellent
8
Very Good
11
Good
7
Fair
4
13%
Poor
0
0%
27%
37%
23%
Question 10
Satisfaction with the overall care received at the Surgery?
Answers
Count
Percentage
Excellent
8
27%
Very Good
7
23%
Good
8
27%
Fair
5
Poor
2
17%
7%