Position Description
Senior Business Intelligence Analyst
Mission Australia
About us:
Mission Australia is a non-denominational Christian organisation that has been
helping people re gain their independence for over 155 years.
We’ve learnt the paths to getting back independence are different for everyone.
This informs how we help people, through early learning and youth services, family
support and homelessness initiatives, employment and skills development, and
affordable housing. Our nationwide team delivers different approaches, alongside
our partners and everyday Australians who provide generous support.
Together we stand with Australians in need, until they can stand for themselves.
Purpose:
Inspired by Jesus Christ, Mission Australia exists to meet human need and to
spread the knowledge of the love of God.
“Dear children, let us not love with words or speech but with actions and in truth.” (1 John 3:18)
Values:
Compassion
Integrity
Respect
Perseverance Celebration
Goal:
To reduce homelessness and strengthen communities.
Position Details:
Position Title:
Senior Business Intelligence Analyst
Division:
Community Services
Reports to:
National Manager Impact & Analytics
Position Purpose:
The Senior Business Intelligence (BI) Analyst develops business intelligence, from a
range of data sources, through business analysis, data modelling, reporting and
performance analysis, to inform business decisions, support performance
improvement and to enable stakeholders to meet business needs and
expectations.
Position Requirements (What are the key activities for the role?)
Key Result Area 1
Work Planning and Management
Key tasks
Position holder is successful when
Participate in work stream planning process
including the:
 design, development, testing, QA and
delivery of BI solutions.
 scheduling and timeframes for deliverables.
Work activity is scheduled and completed to
business requirements within agreed timeframes.
Participate in and contribute to the Impact &
Analytics team meetings and initiatives to
improve team effectiveness, share learnings,
and drive innovation and best practice in the
team.
Raise all issues and risks that are identified
Data, information and reports deployed are
accurate, high quality and fit for purpose.
Processes are documented, accurate, up-to-date
and easy to understand.
Risk mitigation strategies are identified,
appropriate and implemented as required.
Position Description |
through clear and accurate communication
providing appropriate mitigation strategies to
the manager.
Key Result Area 2
Business Requirements and Analysis
Key tasks
Position holder is successful when
Participate in the business intelligence
analytics process through:
 The design and implementation of
measurement reporting frameworks for KPI
monitoring, outcomes and impact
measurement, to support Service Delivery
and contribute to the overall effectiveness
of the MA strategy.
 Working with key stakeholders to provide
input to business requirements for the
design of a BI solution and/or interprets
business requirements and determines
optimum BI solution to meet needs.
 Providing analysis (including modelling, BI
analysis tools, methods and standards) for a
wide range of business requests, using data
in different formats and from various
platforms and sources.
Executives and management are supported in
strategic decision making by data and analysis
produced by Senior BI Analyst.
Relevant trends, capability and competencies,
identified by the Senior BI Analyst inform strategic
considerations.
Business requirements are clear, concise and
unambiguous and reports developed as a result of
these specifications meet the business needs.
Key Result Area 3
Communication and Relationships
Key tasks
Position holder is successful when
Develop and maintain strong, collaborative
relationships with key internal stakeholders to
ensure analysis is relevant and expectations
are managed, resulting in high level customer
satisfaction and engagement.
Key internal stakeholders report high levels of
engagement and satisfaction with the work and
relationship they have with the Senior BI Analyst
Data, information and reports deployed are
accurate, high quality and fit for purpose.
Analysis and reporting to frontline staff is relevant,
actionable, timely, easy to understand and access.
Educate end-users of data, information and
reports, on how to interpret and use the data
correctly to meet their business needs.
End users of data agree, information and reports
produced by the Senior BI Analyst are informative,
actionable, easy to read, easy to access, and fit for
purpose.
Communicate with non-technical users about
the impact of complex analysis on key
performance indicators (KPIs) of the business.
Senior BI Analyst’s work is informed by and builds
on the work of other MA business units.
Develop and maintain close relationships with
internal managers and teams, fostering an
environment of collaboration, innovation and
sharing of good practice.
Key Result Area 4
Information/Quality Assurance
Key tasks
Position holder is successful when
Provides input to standards and procedures
(quality metrics) for improving the quality of
data, information and reports related to new
work activities and BAU activities.
Data, information and reports produced by the
Senior BI Analyst are of high quality; accurate,
relevant, timely and fit for purpose.
Page 2
Position Description |
Follow standard QA processes and support
team members in ensuring the quality of team
deliverables.
Accurate and thorough documentation of all work
processes, and operational reports which are
current, easy to understand and follow.
Participate in testing and/or monitor testing
process, to ensure data used for analysis is ‘fit
for purpose’. Collaborate to resolves issues
based on test results.
QA checklist is applied to all reports deployed by
the Senior BI Analyst and broader team.
Accurate and thorough data testing criteria and
processes are documented and adhered to,
resulting in improved data quality, accuracy and
reliability.
Key Result Area 5
Continuous Improvement
Key tasks
Position holder is successful when
Develop and implement methodologies that
lead to the continual improvement of existing
business systems and processes, contributing
to improved service delivery.
Operational reporting and analytics capability
is regularly reviewed and ongoing reflective
practices are in place to support continuous
improvements of capabilities.
The time required to complete regular tasks
has been decreased.
Identify new business improvement
opportunities through BI, aligned with MA’s
business strategy for reducing homelessness
and strengthening communities.
Constantly optimise data analytics and
modelling practices with a view to achieve
best practice.
Work activities which can be automated or
semi-automated are in place.
Reporting solutions enable quick and effective
ad-hoc queries.
Keep up to date with new BI methodologies
and technologies to deliver business insight
more efficiently and effectively.
P
U Work Health and Safety
Everyone is responsible for safety and must maintain:

A safe working environment for themselves and others in the workplace

Ensure required workplace health and safety actions are completed as required


Participate in learning and development programs about workplace health and safety
Follow procedures to assist Mission Australia in reducing illness and injury including early
reporting of incidents/illness and injuries.
Purpose and Values
 Actively support Mission Australia’s purpose and values.
 Positively and constructively represent our organisation to external contacts at all opportunities.
 Behave in a way that contributes to a workplace that is free of discrimination, harassment and
bullying behaviour at all times.
 Operate in line with Mission Australia policies and practices (EG: financial, HR, etc.).
Page 3
Position Description |
 To help ensure the health, safety and welfare of self and others working in the business;
 Follow reasonable directions given by the company in relation to Work Health and Safety.
 Follow procedures to assist Mission Australia in reducing illness and injury including early reporting
of incidents/illness and injuries.
 Promote and work within Mission Australia's client service delivery principles, ethics, policies and
practice standards.
 Actively support Mission Australia’s Reconciliation Action Plan.
Recruitment information
Qualification, knowledge, skills and experience required to do the role










Proven, hands-on experience of developing/delivering BI reports using MS BI stack
(MSSQL2012/2014 + Excel + Power BI).
You have experience in using an end-to-end process in defining and documenting
business intelligence requirements (including data sources, metrics, dimensions) for a
diverse end user community.
Solid foundation knowledge of data architecture and modelling (e.g. Kimball
dimentional, 3NF, relational...).
Proficient T-SQL - able to write complex queries using views, joins, stored procedure,
temp table, fetch and cursor.
In-depth knowledge of the report development lifecycle, including developing business
and counting rules and proven ability in writing technical report specifications.
Develop scenarios to support requirements verification, UAT and Training efforts.
SSIS/SSRS/SSAS will be a bonus but not essential
5-7 years in similar role, extensive experience in business analysis for Business
Intelligence and Data Warehousing.
Tertiary qualification in computer science/mathematics or similar
Strong analytical mind.
Key challenges of the role


Using a range of tools and techniques to communicate analytical reports and insights
meaningfully to frontline staff and key stakeholders given the complexity of Service
Delivery (type of service provided, duration of intervention, funder and contractual
requirements) and individual client needs.
Continually building knowledge of the programs and services of MA, the not-for-profit
sector and funding requirements to enhance the analysis and insight provided to
business decision-makers so as to be able to provide timely, relevant intelligence to
improve strategic business decisions and meet business objectives.
Page 4
Position Description |
Compliance checks required
Working with Children
☐
National Police Check
☒
Vulnerable People Check
☐
Drivers Licence
☐
Other (prescribe)
☐
____________________
Approval
Manager name
Robyn Brown
Approval date
Page 5