NCVEI Benchmarking:
Pilot Project Update
James W. Lloyd, DVM, PhD
Associate Dean
College of Veterinary Medicine
Michigan State University
Why Benchmark?
 Internal
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Identify performance trends over time
 External
•
comparisons
comparisons
Compare performance to similar
operations
VTH Benchmarking Task Force
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Mimi Arighi
Jim Brawley
Roger Fingland
Gary Foltz
Ron Haffey
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John Haven
David Lee
Dennis McCurnin
Cecil Moore
Ralph Richardson
Renee Knosby
Coordinated by NCVEI: Howard Rubin, Jim Lloyd
Benchmarking Challenges
 Deciding
•
Establishing standard definitions
 Who
•
what to measure
compiles the data?
AAVMC comparative data report?
 Does
everyone participate?
 Reporting frequency?
Task Force “Wish List”
1.
2.
3.
4.
5.
6.
How productive is the VTH faculty?
How productive is the VTH by service
areas (cost centers)?
Level of client satisfaction/complaints
Level of satisfaction among referring
veterinarians
Ratio of students, interns and residents
to caseload
Number of cases per service (impact on
teaching level)
Task Force “Wish List” (cont.)
7.
8.
9.
10.
11.
12.
Number of cases per FTE
Service lag time
Accounts receivable (pro-bono impact
and programs)
Variable compensation for faculty and
staff
Staff turnover
State support and other revenue
generators
Suggested Starting Data Points
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
Gross revenue
Case load
State support
FTE faculty
House officers
FTE staff
Staff expense
Direct costs (drugs, medical supplies)
Accounts receivable
Staff turnover
Data Entry and Reporting
NCVEI website demonstration
http://ncvei.org
Next Steps
 Conference
call(s) next week
 Revisions as appropriate
 Enter more data
•
•
More schools
Service-level
 Using
the data – suggestions?
Comments?
Questions?