PAXTrack
®
Copyrighted © 2008 DALGlobal Services, LLC
PAXTrack
®
Persons with Reduced Mobility –
(PRM) Tracking
•
•
•
•
Accurate
Employee Dispatching
Passenger Tracking
Record Keeping
Copyrighted © 2008 DALGlobal Services, LLC
PAXTrack
®
Web Based Dispatch Center
Copyrighted © 2008 DALGlobal Services, LLC
PAXTrack
®
Real – Time Dispatching
Copyrighted © 2008 DALGlobal Services, LLC
PAXTrack
®
Dispatcher Sees
Copyrighted © 2008 DALGlobal Services, LLC
PAXTrack
®
Dispatcher Sees
• Inbound & Outbound Flights
Copyrighted © 2008 DALGlobal Services, LLC
PAXTrack
®
Dispatcher Sees
• PRM Passengers
Copyrighted © 2008 DALGlobal Services, LLC
PAXTrack
®
Dispatcher Sees
• Available Agents
Copyrighted © 2008 DALGlobal Services, LLC
PAXTrack
®
Dispatcher Sees
• Agents with Passengers
Copyrighted © 2008 DALGlobal Services, LLC
PAXTrack
®
Dispatcher Controls
•
•
•
•
•
Log in of Agents
Assignments of Agents
All requests for PRM Passenger Assist
Real-Time Agent / Passenger Tracking
Log out of Agents
Copyrighted © 2008 DALGlobal Services, LLC
PAXTrack
®
Dispatcher has
• Real-Time Viewing of Agent / Passenger Tracking
Copyrighted © 2008 DALGlobal Services, LLC
PAXTrack
®
Dispatch an Agent
• Agent Receives Tone
Copyrighted © 2008 DALGlobal Services, LLC
PAXTrack
®
Agent Acknowledges
• Dispatch is Notified
• Service is
Documented &
Recorded
• AUTOMATICALLY!
“ASSIST Request” will
ring & show in a box
Tools
Copyrighted © 2008 DALGlobal Services, LLC
PAXTrack
®
PDA Displays
• Passenger by Name
• Type of Service
Requested
PA81172250 John Q Public
Start service
Tools
Copyrighted © 2008 DALGlobal Services, LLC
Meet …
Cancel
PAXTrack
®
Agent Meets Passenger
• Starts Service
• Dispatch is informed
of:
• Time
• Location
• Destination
Copyrighted © 2008 DALGlobal Services, LLC
PAXTrack
®
Dispatcher & Agent
• View Passenger’s
Name
• Service Provided
• Pick-Up Location
• Drop-Off Location
Complete
Tools
Copyrighted © 2008 DALGlobal Services, LLC
Transfer
PAXTrack
®
Agent to Agent Passenger Transfers
• Agent Scans
available Agents
• Transfers Passenger
• Dispatch Notified
• Documented
• AUTOMATICALLY!
Tools
Copyrighted © 2008 DALGlobal Services, LLC
PAXTrack
®
“No Shows” or “Refuse Service”
•
•
•
•
•
•
Passenger is a
“No Show” or
“Refuse Service”
Dispatch is Notified
Service is Recorded
Court Defendable
Documentation!
Start service
Tools
Copyrighted © 2008 DALGlobal Services, LLC
Cancel
PAXTrack
®
Service Completed
•
•
•
•
•
Agent “Clicks” the box
Dispatch is informed
Record Completed
Recorded
AUTOMATICALLY!
Copyrighted © 2008 DALGlobal Services, LLC
PAXTrack
®
PDA Cleared
• PDA is Cleared
• Agent is free
• Dispatcher’s Display
is Real-Time Clear
• Agent is ready for
next Passenger
OK
Tools
Copyrighted © 2008 DALGlobal Services, LLC
PAXTrack
®
ADHOC Passengers
• Click the Service Box
About PAXTrack
Adhoc Service
Pax Lookup
Scan Location
Settings
Tools
Tools
Copyrighted © 2008 DALGlobal Services, LLC
PAXTrack
®
ADHOC Passengers
• Add the Passenger
GetID
Pickup
Tools
Copyrighted © 2008 DALGlobal Services, LLC
Dropoff
Service
PAXTrack
®
ADHOC Passengers
• Fill In the Blanks
Tools
Copyrighted © 2008 DALGlobal Services, LLC
PAXTrack
®
ADHOC Passengers
• Dispatch Notified
• Locator Number
logged
• Record Filed
• Documented
Copyrighted © 2008 DALGlobal Services, LLC
PAXTrack
®
Airport Mapper©
Copyrighted © 2008 DALGlobal Services, LLC
PAXTrack
®
Airport Mapper©
•
•
•
•
Map of Airport
Real-Time Display
Passenger Requests
“Marriages” between Passenger and
Agents
• Outstanding Requests
Copyrighted © 2008 DALGlobal Services, LLC
PAXTrack
®
Airport Mapper© Legend
Copyrighted © 2008 DALGlobal Services, LLC
PAXTrack
®
Reports Available
Copyrighted © 2008 DALGlobal Services, LLC
PAXTrack
®
Contact:
DALGlobal Services, LLC.
P.O. Box 20706, Dept. 937
Atlanta, GA, USA 30320
01-404-715-4300
Copyrighted © 2008 DALGlobal Services, LLC