The 14th International Conference on Service Systems and
Service Management (ICSSSM2017)
Program
Hosted by:
School of Management Science and Engineering, Dongbei
University of Finance and Economics, China
Sponsored by:
Dongbei University of Finance and Economics, China
Research Center For Contemporary Management, Tsinghua
University, China
The Chinese University of Hong Kong, Hong Kong, China
IEEE Systems, Man, Cybernetics Society
Dalian, P. R. China
June 16-18, 2017
Table of Contents
1. Greetings from Conference Co-Chairs……………………………………………1
2. Conference Committee of ICSSSM2017………….……………….…………….…4
3. Program of ICSSSM2017…………….……………………….…….……………6
4. Session List………………………….………………………….………….….……7
5. Keynote Speeches………………………….………………………….……………9
6. OM Young Scholar Forum…………….……………………….….………….…12
7. IS Young Scholar Forum…………….……………….………….………………14
8. Editor’s Forum…………….…………………….…….……………….………16
9. Forum and Invited Session Chairs and Co-Chairs……………………….………18
10. Session Details…………………………….………………………………………26
11. Campus Map…………………….………………………………………………42
12. Shuttle Bus Arrangement…………….……………………………………………43
13. Contact Information………………………………………………………………44
Greetings from Conference Co-Chairs
Welcome to Dalian; Welcome to ICSSSM2017!
ICSSSM is a conference series, organized annually, focusing on state-of-the-art research in service systems
and service management. The 14th ICSSSM is jointly sponsored by IEEE Systems, Man and Cybernetics
Society, The Chinese University of Hong Kong, Tsinghua University, and Dongbei University of Finance and
Economics. It is hosted by the School of Management Science and Engineering, Dongbei University of
Finance and Economics, Dalian. The main purpose of ICSSSM is to provide a platform for researchers,
scholars, practitioners and students involved in the broad area of service systems and service management to
disseminate their latest research results, as well as to exchange views on the future research directions.
This year, we received 379 submissions, among which 170 are accepted for publication in the conference
proceeding after a rigorous reviewing process. ICSSSM2017 has scheduled to organize a wide range of
activities. Three Keynote Speeches will be given by distinguished speakers. An OM&IS Young Scholar
Forum will be scheduled for young researchers to discuss and to exchange their experiences, where NSFC
Outstanding Young Scientists and Changjiang Young Scholars (both are prestigious awards for young
scientists selected in China) will present their latest work. An Editor’s Forum will be organized, where ISI
journal editors will be invited to share their opinions on hot research topics, writing tips and publication
experience, and will answer writing/publishing related questions. Moreover, forty four Technical Sessions will
be organized. The topics of the technical sessions include Theory and Principle of Service Sciences, Service
System Design, Operations, and Management, Supply Chain Management for Service, Service Marketing and
Financial Management, Specific Industrial Service Management, Service Information Technology and
Decision Making, Service Empirical Studies and Case Studies, Management of Healthcare Services,
Electronic Business New Models and Strategies, and Data Analytics and Service Management.
The conference has received generous support and assistance from many individuals and organizations,
without which it would not be possible. We would like to thank all the special session chairs for their
organization efforts, all the authors for their excellent contributions, and all the referees for their time and
expertise in the paper reviewing process. Special thanks go to the keynote speakers, Prof. Guillermo Gallego,
Prof. Yong Tan, and Prof. Vinod Singhal. Last but not the least, we would like to express our sincere gratitude
to the School of Management Science and Engineering, Dongbei University of Finance and Economics, for
hosting the conference, and to the International Program Committee, the Local Organizing Committee, and
the Senior Program Committee, for producing an exciting program and making various arrangements to
facilitate the successful organization of this event.
We hope you will, as in previous years, enjoy the presentations, as well as the opportunities to interact with
the speakers and other participants.
Warm regards,
Professor Chunyu Xia, Professor Jian Chen, Professor Xiaoqiang Cai, Professor Jiafu Tang
Co-Chairs of ICSSSM2017
1
Greetings from Conference Co-Chairs
Jian Chen is Lenovo Chair Professor and Chairman of Management Science
Department, Director of Research Center for Contemporary Management,
Tsinghua University. He received the B.Sc. degree in Electrical Engineering from
Tsinghua University, Beijing, China, in 1983, and the M.Sc. and the Ph.D. degree
both in Systems Engineering from the same University in 1986 and 1989,
respectively. His main research interests include supply chain management,
E-commerce, decision support systems.
Professor Chen has published over 200 papers in refereed journals and has been a
principal investigator for about 50 grants or research contracts with National
Science Foundation of China, governmental organizations and companies. He has been invited to present
several plenary lectures. He is the recipient of Ministry of Education Changjiang Scholars, Fudan
Management Excellence Award, IBM Faculty Award, the Outstanding Contribution Award of IEEE Systems,
Man and Cybernetics Society. He has also been elected to IEEE Fellow. He serves/served as a Regional VP of
the Production and Operations Management Society (2010-2012), Chairman of the Service Systems and
Organizations Technical Committee of IEEE Systems, Man and Cybernetics Society(2002-), Vice President of
Systems Engineering Society of China(2006-2014), Vice President of China Society for Optimization and
Overall Planning(2006-2014), a member of the Standing Committee of China Information Industry
Association(1998-2016), Vice President of Chinese Research Council of Modern Management(2016-). He
also serves/served as editor/area editor/associate editor/editorial board member for many international
journals.
Xiaoqiang Cai received his Ph.D. from Tsinghua University, Beijing, in 1988. He
was a postdoctoral fellow at The University of Cambridge and The Queen’s
University of Belfast during 1989 to 1991, and a Lecturer at The University of
Western Australia from 1991 to 1993, before joining CUHK in 1993. He served
as the Chairman of Department of SEEM during 1996 to 2003, and has been
Professor since October 2000. He was the Dean of Science and Engineering of
The Chinese University of Hong Kong, Shenzhen, from 2014 to 2017, and
Associate Vice President from 2016.
His current research is in the areas of scheduling theory and applications, logistics
and supply chain management, and decision analysis and optimization. He has published over 100 papers in
leading journals in these areas, including Operations Research, Management Science, Production and
Operations Management, Decision Sciences, Naval Research Logistics, IIE Transactions, and IEEE
Transactions. He has been on the editorial boards of several international journals, including IIE Transactions
on Scheduling and Logistics, Journal of Scheduling, Fuzzy Decision Making and Optimization, and Journal of
systems Science and Systems Engineering. He is a recipient of the NSFC Young Scientist Award (overseas
category), the title of Guangdong Leading Talent, and the National 1000-Talent Scheme.
2
Greetings from Conference Co-Chairs
Jiafu Tang is currently Chair Professor of Cheung Kong Scholars Program of
Ministry of Education (MOE) of China and Dean of College of Management
Science and Engineering, Dongbei University of Finance and Economics (DUFE).
Before joining DUFE, he served as Head of Department of Systems Engineering
and Vice Director of the State Key Laboratory of Synthetic Automation of
Process Industry in Northeastern University in China, from June 2005 to Sept
2013. He also served as the State Council Member of the Discipline Evaluation
Committee of MOE of China. Since 1998, he has won several honors, including
“The Second Level of Science and Technology Progress Award of MOE of
China (1998)”, “The National Innovative Research Team of National Natural
Science Foundation of China (NSFC) (2007)”, “The Distinguished Young Scholars Award of NSFC (2006)”,
“The New Century Excellent Talents Award of MOE of China (2004)”, “Excellent Young Teachers of MOE
of China”, etc.
Professor Tang was born in Hunan province, a province in south China, in 1965. He received his B.Sc. degree
in Mathematics from Hunan Normal University, China, in 1989, and his M.Sc. degree and Ph.D degree in
Control Theory and Systems Engineering from Northeastern University, China, in 1992 and 1999,
respectively. During the period from 1998 to 2010, he visited City University of Hong Kong and The Hong
Kong Polytechnic University several times, and worked as Research Assistant, Senior Research Associate and
Research Fellow.
Professor Tang’s main research interests include manufacturing system production and logistics operation
management, operation optimization and decision making in business and service system, planning and
management of new product development process, data mining and business intelligence, etc. Since 1996, he
has published more than 100 research articles, among which over 80 are published in refereed international
journal, including Transportation Science, OMEGA, International Journal of Production Research, Fuzzy Sets
and Systems, Transportation Research Part C, Transportation Research Part E, IEEE Trans. SMC, IEEE Trans.
on EM, European Journal of Operational Research, Computers & Operations Research, Computers &
Mathematics with Applications, IJAMT, JIM, DSS, etc. He also authored two Chinese books that are printed
by Scientific House of China and China Machine Press in 2000 and 2001, respectively. As the principle
investigator or a co-investigator, he supervised and conducted 10 projects in the areas of Fuzzy Modeling and
Intelligent Optimization for Complex Industrial Systems, Operations Management and Logistics Optimization,
and Product Engineering and Quality Optimization for NPD. Some of the projects are The National
Innovative Research Team Program funded by NSFC, The National Distinguished Young Scientist Program
funded by NSFC, The New Century Excellent Talents Program funded by MOE of China, The Youth
Program and The General Program funded by NSFC, 863 High Tech. Project of China, and The Distinguished
Young Teacher Program funded by the MOE of China.
3
Conference Committee of ICSSSM2017
Conference Co-Chairs:
Chunyu Xia
Jian Chen
Xiaoqiang Cai
Jiafu Tang
Dongbei University of Finance and Economics (DUFE), China
Tsinghua University, China
The Chinese University of Hong Kong, Hong Kong, China
Dongbei University of Finance and Economics (DUFE), China
International Advisory Committee:
Chung-Yee LEE
Hong Kong University of Science and Technology, China
D. S. Yeung
IEEE Systems, Man and Cybernetics Society
Duan Li
The Chinese University of Hong Kong, China
J. M. Tien
University of Miami, USA
James A. Fitzsimmons
University of Texas at Austin, USA
Philip Chen
University of Macau, China
Roland Rust
University of Maryland, USA
Shoubo Xu
Beijing Jiaotong University, China
Subodha Kumar
Texas A&M University, USA
William A. Gruver
Simon Fraser University, Canada
International Program Committee Co-Chair:
Chunguang Bai
Dongbei University of Finance and Economics (DUFE), China
Junjie Wu
Beihang University, China
Yongbo Xiao
Tsinghua University, China
Senior Program Committee members:
Aijun Liu
Xidian University, China
Baozhuang Niu
South China University of Technology, China
Bisheng Du
Ningbo University, China
Feng Xiao
Southwestern University of Finance and Economics, China
Haijun Wang
Huazhong University of Science and Technology, China
Haiqing Hu
Shangdong Yingcai University, China
Jia Shu
Southeast University, China
Jianbin Li
Huazhong University of Science and Technology, China
Jianjun Wang
Dalian University of Technology, China
Jihong Zhang
Beijing Foreign Studies University, China
Jingyuan Wang
Beihang University, China
Juliang Zhang
Beijing Jiaotong University, China
Lei Guan
Beijing Institute of Technology, China
Lei Xu
Tianjin University, China
Lei Yang
South China University of Technology, China
Lijun Ma
Shenzhen University, China
Lu Zhen
Shanghai University, China
Minghui Xu
Wuhan University, China
Tianhu Deng
Tsinghua University, China
4
Conference Committee of ICSSSM2017
Xiang Li
Xiaolin Xu
Yan Lin
Yi Yang
Yongjian Li
Jun Luo
Jing Wang
Weili Xue
Wenchao Wei
Lixing Yang
Yu Qian
Wenhui Zhao
Hongtao Hu
Xinglin Feng
Ying Liang
Gang Du
Xinggang Luo
Na Geng
Jie Song
Hu Qin
Guannan Liu
Hainan Guo
Ben Niu
Hua Yuan
Huchen Liu
Hui Bu
Beijing University of Chemical Technology, China
Nanjing University, China
Dalian Maritime University, China
Zhejiang University, China
Nankai University, China
Shanghai Jiao Tong University, China
Beihang University, China
Southeast University, China
Bejing Jiaotong University, China
Bejing Jiaotong University, China
University of Electronic Science and Technology of China (UESTC), China
Shanghai Jiao Tong University, China
Shanghai Maritime University, China
Peking University, China
Nanjing University, China
East China Normal University, China
Hangzhou Dianzi University, China
Shanghai Jiao Tong University, China
Peking University, China
Huazhong University of Science and Technology, China
Beihang University, China
Shenzhen University, China
Shenzhen University, China
University of Electronic Science and Technology of China, China
Shanghai University, China
Beihang University, China
5
Program of ICSSSM2017
15 June
Registration
Bay Shore Hotel Dalian (13:00-22:00)
7:30-8:30
8:30-8:45
Registration
Opening Ceremony
Keynote Speech 1
9:50-10:10
16
June
Host: Prof. Jian Chen
Tea/Coffee Break
Speaker: Professor Yong Tan
Host: Prof. Jiafu Tang
11:00-11:50
Keynote Speech 3
Speaker: Professor Vinod Singhal
Host: Prof. Xiaoqiang Cai
11:50-12:00
17:00-18:30
9:00-10:10
10:10-10:30
10:30-12:10
Introduction to ICSSSM2018 by Zhejiang University
(科学报告厅)
Lunch (Central Canteen 1F 中心餐厅 1 楼西侧)
OM Young Scholar Forum Chair: Professor Xiangpei Hu
IS Young Scholar Forum Chair: Professor Junjie Wu
Location: Room 147, Quanxue Building (劝学楼)
Location: Room 425, Quanxue Building (劝学楼)
13:00-15:30
Invited Speeches
13:00-14:30
Invited Speeches
15:30-16:00
Tea/Coffee Break
14:30-15:00
Tea/Coffee Break
16:00-17:00
Experience Sharing and Interaction
15:00-17:00
Tutorial
Dinner (Central Canteen 1F 中心餐厅 1 楼西侧)
Editor’s Forum Chair: Professor Gangshu Cai
Parallel Sessions 1-4
Location: Room 147, Quanxue Building (劝学楼)
Tea/Coffee Break
Location:
Quanxue Building
Parallel Sessions 5-12
Lunch (Central Canteen 1F 中心餐厅 1 楼西侧)
13:30-15:10
Parallel Sessions 13-20, 31
15:10-15:30
Tea/Coffee Break
15:30-17:10
Parallel Sessions 21-29
Location:
Quanxue Building
Banquet and Best Paper Award Announcement (Bay Shore Hotel Dalian 4F 星海假日酒店 4 楼宴会厅)
9:00-10:40
Parallel Sessions 30, 32-36
10:40-11:00
Tea/Coffee Break
11:00-12:30
Parallel Sessions 37-44
12:30-13:30
Location:
Lecture Hall
Host: Prof. Jian Chen
12:10-13:30
18:00-20:00
6
Speaker: Professor Guillermo Gallego
Keynote Speech 2
13:00-17:00
18
June
(科学报告厅)
Greetings from Conference Co-Chairs
10:10-11:00
12:00-13:00
17
June
Location:
Lecture Hall
Greetings from Dongbei University of Finance and Economics
Group Photo Taking (In front of Quanxue Building 劝学楼门前)
8:45-9:00
9:00-9:50
Dongbei University of Finance and Economics Hotel (11:00-22:00)
Lunch (Central Canteen 1F 中心餐厅 1 楼西侧)
Location:
Quanxue Building
Session List
Lounge: Room 433
Date
Chair
Co-chair
Quanxue
Building
Jun Luo
Room 444
Session 2: Value Creation Methodology for Product-Service-System Part I
Jing Wang
Room 425
Session 3: Inventory Management-Theoretical and Empirical Perspectives
Xiaolin Xu
Room 428
Session 4: Supply Chain Co-option: Strategies and Tactics
Weili Xue
Room 408
Session 5: Supply Chain Management, Electronic Business, Operations Management
Lei Guan
Room 444
Session 6: Value Creation Methodology for Product-Service-System Part II
Jing Wang
Room 425
Session 7: Operations Management in China
Tianhu Deng
Room 428
Session 8: Logistics Innovation
Wenchao Wei
Room 408
Session 9: Applied Optimization in Operations Management
Ying Rong
Room 223
Session 10: Traffic and Transportation Operations and Control
Lixing Yang
Room 147
Yu Qian
Room 340
Session 12: Supply Chain Finance and Risk Management
Wenhui Zhao
Room 315
Session 13: Maritime and Logistics
Hongtao Hu
Room 444
Jianbin Li
Room 425
Session 15: Service Optimization and Service Cooperation
Yongbo Xiao
Room 428
Session 16: Supply Chain Quality and Social Responsibility
Lei Yang
Room 408
Session 17: Health System and Health Service Management
Xinglin Feng
Ying Liang
Room 223
Session 18: Logistics Service Management and Optimization
Lu Zhen
Room 147
Jianjun Wang
Gang Du
Room 340
Lei Xu
Room 315
Huchen Liu
Room 210
Time
Session
Session 1: Healthcare Analytics and Service Management
9:00-10:10
10:30-12:10
Session 11: Social Computing Part I
Saturday
17 June 2017
Session 14: Electronic Business, Logistics and Supply Chain Management
13:30-15:10
Session 19: Scheduling in Healthcare Service
Session 20: Service Science in Emerging E-business Modes
Session 31: Quality Engineering and Reliability Management for Service
7
Session List
Session 21: Service Innovation and Quality Management
Xinggang Luo
Room 444
Na Geng
Jie Song
Room 425
Session 23: Management and Optimization for Logistics Service
Hu Qin
Room 428
Session 24: Knowledge Management, Technology Innovation and Innovation Management
under Supply Chain Environment
Yan Lin
Room 408
Session 25: Social Computing Part II
Hua Yuan
Room 223
Session 26: Transportation System Management and Optimization
Feng Xiao
Room 147
Hainan Guo
Room 340
Session 28: System Modeling and Optimization Algorithm
Ben Niu
Room 315
Session 29: Transportation and Logistics with Big Data
Xiang Li
Room 210
Guannan Liu
Room 425
Session 32: Supply Chain Management for Service
Chunguang Bai
Room 408
Session 33: Theory and Principle of Service Sciences, Service Information Technology and
Decision Making
Zhaoquan Jian
Room 223
Session 34: Service Marketing and Financial Management
Chaoyou Wang
Room 147
Zilong Liu
Room 340
Session 36: Service Empirical Studies and Case Studies
Xin Li
Room 315
Session 37: Data Analytics and Service Management
Jun Wu
Room 444
Session 38: Service System Design, Operations, and Management
Yunfei Fang
Room 425
Session 39: Service Marketing and Financial Management
Tingting Li
Room 428
Hui Bu
Room 408
Session 41: Supply Chain Management for Service
Xiaobing Li
Room 223
Session 42: Supply Chain Management for Service
Chongjun Yan
Room 147
Session 43: Supply Chain Management for Service
Liming Liu
Room 340
Ning Zhu
Room 315
Session 22: Stochastic Optimization for Hospital Operation Management
Saturday
17 June 2017
15:30-17:10
Session 27: Supply Chain Logistic Management, Network Economy and Management
Session 30: Business Intelligence
9:00-10:40
Session 35: Electronic Business New Models and Strategies
Sunday
18 June 2017
11:00-12:30
Session 40: Financial Computing
Session 44: Service System Design, Operations, and Management
8
Keynote Speeches
Keynote Speech 1: On the Random Consideration Set Choice Model of
Manzini and Mariotti
Speaker: Professor Guillermo Gallegois, Hong Kong University of Science and Technology,
Hong Kong, China
Abstract: Manzini and Mariotti propose a consideration set based choice model that postulates a full
preference ordering as well as exogenous attention probabilities from which consideration sets are formed.
The model assumes that consumers select the highest ranked product in their consideration set. While Manzini
and Mariotti focus on rationalizing this choice model, we look at its operations applicability. We show how to
recover the full ordering and attention probabilities given accurate estimates of choice probabilities or from
empirical data. Empirical testing of the RCS model on our airline partner’s data shows that RCS model
outperforms MNL over all markets, and even compared with the Mixture of MNLs model, RCS can give
better fit on most markets. We show that an assortment that maximizes expected revenues can be found in
𝑂(𝑛) time where n is the number of products. Adding a cardinality constraint increases the complexity to
𝑂(𝑛2 ). Finding efficient sets is an important sub-problem in revenue management where the goal is to find an
assortment to maximize revenues net of the marginal value of capacity. We show that all of the efficient sets
can be found in 𝑂(𝑛2 ) time. We extend the Manzini and Mariotti random consideration set model to allow
ties in preferences and show that a revenue-ordered assortment has a 1/2 performance guarantee relative to the
optimal assortment. We study the pricing problem where the preference ordering are price aware and show
under mild assumptions that optimal profits are such that both the profit contributions and the net value to
consumers are aligned with the value gap defined as the difference between the value of the product to
consumers and its unit wholesale cost.
Guillermo Gallego is the Department Head of Industrial Engineering and
Logistics Management, and also the Crown Worldwide Professor of Engineering,
Hong Kong University of Science and Technology. He received both his PhD
degree (1988) and MS degree (1987) in Operations Research and Industrial
Engineering from Cornell University.
Prior to his appointment in January 2016, Prof Gallego was the Liu Family
Professor at the Department of Industrial Engineering and Operations Research at
Columbia University, where he served as the Department Chairman from
2002-2008. He was named a Manufacturing and Service Operations Management
Society (MSOM) Fellow in 2013, Informs Fellow in 2012 and has been the recipient of many awards
including the Informs Revenue Management Section Prize (2005), the Revenue Management Historical Prize
(2011) and the Revenue Management Practice Prize (2012).
Prof Gallego’s research interests are Dynamic Pricing and Revenue Optimization, Supply Chain Management,
Electronic Commerce, and Inventory Theory. He has published influential papers in the leading journals of his
field where he has also occupied a variety of editorial positions. His work has been supported by numerous
industrial and government grants. In addition to theoretical research, Prof Gallego has developed strong
collaboration with global corporations such as Disney World, Hewlett Packard, IBM, Lucent Technologies,
9
Keynote Speeches
Nomis Solutions, and Sabre Airline Solutions. He has also worked with government agencies such as the
National Research Council, the National Science Foundation in United States and the Ireland Development
Agency. His graduate students are associated with prestigious universities and occupy leading roles in their
chosen fields. He spent his 1996-97 sabbatical at Stanford University and was a visiting scientist at the IBM
Watson Research Center from 1999-2003.
Keynote Speech 2: Big Data, Sharing Economy and Service Management
Speaker: Professor Yong Tan, University of Washington, USA
Abstract: In this presentation, I will discuss the opportunities and challenges for service management
research in the era of big data. Emerging technologies such as automated cars and business models in sharing
economy have been changing the ways we live, and at the same time producing big data which is unstructured,
dynamic, and networked. This calls for the development and application of advanced analytics tools which
likely combine machine learning for achieving predictive accuracy and econometrics for inferring causal
relationship. I will discuss our recent attempts to advance this methodological front. A few topics in
automated cars, Uber, Airbnb, supply chain financing, and healthcare will be introduced.
Yong Tan is the Neal and Jan Dempsey Professor of Information Systems at the
Michael G. Foster School of Business, University of Washington, the Chang Jiang
Scholar Visiting Chair at the School of Economics and Management, Tsinghua
University, a Distinguished Fellow of the INFORMS Information Systems
Society, and the Associate Director of the USTC-UW Institute for Global
Business and Finance Innovation. He received his Ph.D. in Physics (advised by
2016 Nobel Laureate Professor David J. Thouless) and Ph.D. in Business
Administration, both from the University of Washington. He was a postdoctoral
fellow at the University of Strathclyde and a visiting scientist at the Laboratoire
de Physique Quantique, Université Paul Sabatier.
Professor Tan’s research interests include electronic, mobile and social commerce, big data, economics of
information systems, social and economic networks, and health IT. He has published in Management Science,
Information Systems Research, Operations Research, Management Information Systems Quarterly, Journal of
Management Information Systems, INFORMS Journal on Computing, IEEE/ACM Transactions on
Networking, IEEE Transactions on Software Engineering, IEEE Transactions on Knowledge and Data
Engineering, IIE Transactions, European Journal on Operations Research, Decision Support Systems, among
others. He served as an associate editor of Information Systems Research and Management Science, and is
now a senior editor of Information Systems Research and Journal of Electronic Commerce Research and on
the board of editors of Journal of Management Information Systems. He was a co-chair of Conference on
Information Systems and Technology (CIST 2010), the cluster chair of 2012 INFORMS Information Systems
Cluster, a track co-chair of International Conference on Information Systems (ICIS 2013), and a co-chair of
Workshop on Information Technologies and Systems (WITS 2014). He received Association for Information
Systems (AIS) Best Publication of 2012 Award, 2012 Information Systems Research Best Paper Runner-Up
Award, Andrew V. Smith Award for Excellence in Research, Dean’s Research Award, Dean’s Junior
10
Keynote Speeches
Research Award, Lex N. Gamble Family Award for Excellence in the Field of E-Commerce, Ph.D. Program
Mentoring Award, Faculty Recognition Award for the Master of Science in Information Systems Program,
Undergraduate Professor of the Year Award, and Management Science Meritorious Service Award. The
doctoral students he advised are now on the faculty of top information systems programs such as Carnegie
Mellon University, Purdue University, Indiana University, and Georgia State University.
Keynote Speech 3: Using Secondary Data in Service Operations Management
Empirical Research
Speaker: Professor Vinod Singhal, Georgia Institute of Technology, USA
Abstract: Operations Management (OM) researchers have started using secondary data to link
empirically link operations decisions to shareholder value, operating performance, and stock price
volatility. This talk will provide an overview of how to use secondary data in Service OM empirical
research. It will discuss data sources that are available, the methods and statistics for use with secondary
data, and an approach for carrying out this research. Basics of the event study methodology with an
application will be discussed.
Vinod Singhal is the Charles W. Brady Chair Professor of Operations
Management at the Scheller College of Business at Georgia Institute of
Technology, Atlanta, USA. He has a Bachelors in Mechanical Engineering
from BITS, Pilani, India; MBA from IIM Ahmedabad, India; and Ph.D. from
University of Rochester; Rochester, USA. Prior to joining Georgia Tech., he
worked for three years as a Senior Research Scientist at General Motors
Research Labs.
Vinod’s research has focused on the impact of operating decisions on
accounting and stock market based performance measures. His research has
been supported through grants from the US Department of Labor, National Science Foundation, the
American Society of Quality, and the Sloan Foundation. He has published extensively in academic
journals and has made more than 130 presentations at different universities. His research has been
recognized in the practitioner community through his many articles in industry-practitioner journals and
frequent invited presentations as keynote speaker at practitioner conferences. His work has been cited
well over 200 times in practitioner publications such as Business Week, The Economist, Fortune, Smart
Money, CFO Europe, Financial Times, Investor’s Business Daily, and Daily Telegraph.
Vinod is a Departmental Editor of Production and Operations Management, and Associate Editor of
Journal of Operations Management, Management Science, and Manufacturing and Service Operations
Management. He is on the Academic Advisory Board of the European School of Management and
Technology, Germany. He has served on the Board of Examiners of the Georgia Oglethorpe Award, Bell
South’s President Quality Award, and the Baldrige Board of Examiners.
11
OM Young Scholar Forum
Speech 1: Cutting-edge Research on Finance and Innovation
Speaker: Professor Xuan Tian, Tsinghua University, China
Xuan Tian is currently JD Capital Chair Professor of Finance at PBC School of
Finance, Tsinghua University, China. He is also the director of the Entrepreneurial
Finance and Economic Growth Research Center and China Family Wealth Research
Center at Tsinghua University National Institute of Financial Research and the director
of the Finance MBA program at PBC School of Finance of Tsinghua University.
Professor Tian received his Ph.D. from Boston College in 2008, his M.A. from the
University of Washington, and his B.A. from Beijing University, China, in 2001.
Professor Tian is an award winning researcher in the areas of corporate finance and
financial intermediation with special research interests on venture capital, private equity, corporate innovation,
and payout policy. His current research focuses on the role of venture capital and private equity in value
creation for entrepreneurial firms and entrepreneurs. Another main area of his research is motivating and
financing corporate innovation. His research has been published in leading academic journals including the
Journal of Finance, Journal of Financial Economics, and Review of Financial Studies.
Speech 2: Service Region Design for Urban Electric Vehicle Sharing Systems
Speaker: Professor Ying Rong, Shanghai Jiao Tong University, China
Ying Rong is an associate professor of Operations Management in Antai College
of Economics and Management, Shanghai Jiao Tong University. He receives his
B.S. in Electronic Engineering from Shanghai Jiao Tong University and Ph.D in
Industrial Engineering from Lehigh University. He has worked as a Post-Doc in the
University of California at Berkeley and Lehigh University. His research interests
include service operation, operation in emerging business models and data-driven
optimization. His papers have been published in Management Science,
Manufacturing & Service Operations Management, Production and Operations
Management, Naval Research Logistics and IIE Transaction, etc. He was selected as Excellent Young
Scholars of NSFC in 2015.
12
OM Young Scholar Forum
Speech 3: Big Data in Healthcare Action
Speaker: Professor Xitong Guo, Harbin Institute of Technology, China
Xitong Guo is a professor of Information Systems and the deputy director of eHealth
research institute at the school of Management in Harbin Institute of Technology. His
research focuses on eHealth with special interests in healthcare data enabled service
management for citizens’ wellness. He has published papers in journals including
Journal of Management Information Systems, Journal of the Association for
Information Systems, ACM Transactions on Management Information Systems,
Decisions Support Systems, International Journal of Electronic Commerce, Information
and Management, among others. He is the program chair of the 24th Information
Systems Development (ISD 2015) conference, with the theme of “Transforming Healthcare through
Information Systems.” He attends the Lindau 2011 Economics Nobel Laureates Meeting as a young scientist.
Speech 4: Experimental Study of Day-to-Day Flow Dynamics
Speaker: Professor Feng Xiao, Southwest University of Finance and Economics, China
Feng Xiao is a professor of Logistics Management at the School of Business
Administration, Southwest University of Finance and Economics. Professor Xiao
received his Ph.D. from Hong Kong University of Science and Technology in 2007. He
has worked as a postdoctoral researcher in the Department of Civil and Environmental
Engineering at the University of California, Davis from 2007 to 2011. His research
interests include road congestion charges, network modeling and optimization, game
theory, machine learning and traffic data mining, and intelligent transportation systems.
His research has been published in well-known international journals such as
Transportation Science, Transportation Research Part A, B, C, ISTTT and so on. He was select as Outstanding
Young Scholars of NSFC in 2016.
Speech 5: Transient-State Natural Gas Transmission in Gunbarrel Pipeline Networks
Speaker: Professor Tianhu Deng, Tsinghua University, China
Tianhu Deng is an associate professor in the Department of Industrial Engineering at
Tsinghua University, China. Dr. Deng received his Ph.D. in the Department of
Industrial Engineering & Operations Research from the University of California,
Berkeley in 2013. He is interested in the application of operations research methods in the
fields of natural gas pipeline transmission. He has published research papers in peer-reviewed
journals such as Operations Research and Manufacturing & Service Operations Management.
He was the leading researcher for an industry natural gas pipeline transmission project that led
to a potential savings of millions of dollars in 2015. He was a semi-finalist for the 2015-2016
INFORMS Franz Edelman Award for Achievement in Operations Research and
Management Science.
13
IS Young Scholar Forum
Speech 1: Disconfirmation Effect on Online Rating Behavior: A Structural Model
Speaker: Professor Yi-Chun (Chad) Ho, The George Washington University, USA
Yi-Chun (Chad) Ho is an assistant professor of information systems at the
School of Business, The George Washington University. He received his Ph.D.
from the Foster School of Business, University of Washington in 2014. His
research explores contemporary phenomena surrounding IT-enabled platforms in
a variety of contexts, including online product reviews, mobile analytics,
peer-to-peer lending, and social media. His work has been published in journals
such as Information Systems Research.
Speech 2: How Mega is the Mega? Measuring the Spillover Effects of WeChat
by Machine Learning and Econometrics
Speaker: Professor Jinyang Zheng, Purdue University, USA
Jinyang Zheng is an assistant professor at the Krannert School of Management at
Purdue University. He has been invited to report on his research at well-known business
schools and leading conferences in the field of information systems, e.g. CIST, ICIS.
His current research interests include sharing economy, online two-sided markets,
online transportation networks, and machine learning in business analytics. His recent
study found that online transportation networks tools can significantly improve the
operational flexibility and efficiency of public transportation system; early-stage
large-scale sales promotion can stimulate consumer learning about online transportation networks; the
“conform or to be cast out” policy can significantly enhance the consumer welfare; WeChat contributes to the
usage of the smartphone ecosystem without squeezing out the usage of the other apps. Jinyang Zheng received
Ph.D. in business administration from the University of Washington. Prior to that, he received the bachelor of
science degree in statistics from Fudan University.
14
IS Young Scholar Forum
Tutorial 1: Taxi GPS Trajectory Data Mining and Smart Urban Services
Speaker: Professor Jingyuan Wang, Beihang University, China
Jingyuan Wang is an associate professor with School of Computer Science and
Engineering, Beihang University, Beijing, China. He received his Ph.D. degree in
computer science from Tsinghua University in 2011. His research interests is data
mining for smart cities, finance and healthcare applications. He has published over 30
papers in top-tier journals and conferences, including ACM KDD, IEEE ICDM, IEEE
INFOCOM, ACM MOBICOM, AAAI and IEEE Intelligent Systems. He is currently a
management editor of the FCS journal, a PC member of IJCAI 2017, as well as a
reviewer of IEEE T-PAMI, IEEE T-ITS, IEEE T-COM and etc.
Tutorial 2: Bike Sharing Data Mining for Green Urban Transportation
Speaker: Professor Chao Chen, Chongqing University, China
Chao Chen received the B.Sc. and M.Sc. degrees in control science and control
engineering from Northwestern Polytechnical University, Xi’an, China, in 2007 and 2010,
respectively, and the Ph.D. degree from Pierre and Marie Curie University and Institut
Mines-TELECOM/TELECOM SudParis, Evry, France in 2014. He is an associate professor
with the College of Computer Science, Chongqing University, Chongqing, China. His
research interests include pervasive computing, social network analysis, urban logistics, data
mining from large-scale taxi data, and big data analytics for smart cities. He has published
over 50 papers in top-tier journals and conferences, including 8 IEEE/ACM Transactions, 1
ACM Computing Surveys, 3 UbiComp and 2 PerCom papers.
Tutorial 3: Traffic Speed Prediction and Congestion Source Exploration: A
Deep Learning Method
Speaker: Professor Longbiao Chen, Xiamen University, China
Longbiao Chen is an assistant professor with Fujian Key Laboratory of Sensing and
Computing for Smart City, Xiamen University, China. He received his Ph.D. degree in
computer science from Zhejiang University in 2016, under a joint-cultivated doctoral
program with University of Paris VI, France. He received his B.S. degree in computer
science from Chu Kochen Honors College, Zhejiang University in 2010. His research
interests are big data analytics for smart cities, especially on human mobility modeling,
trajectory data mining, and context awareness. He has published over 20 papers in
top-tier journals and conferences, including 2 IEEE Transactions and 3 ACM UbiComp
papers. He received the 2015 and 2016 ACM UbiComp Honorable Mention Award. He is currently a member
of ACM SIGSPATIAL China, and a PC member of IEEE UIC 2017.
15
Editor’s Forum
Guillermo Gallego is the Department Head of Industrial Engineering and Logistics
Management, and also the Crown Worldwide Professor of Engineering, Hong Kong
University of Science and Technology. Prof Gallego’s research interests are Dynamic
Pricing and Revenue Optimization, Supply Chain Management, Electronic Commerce,
and Inventory Theory. He has published influential papers in the leading journals of his
field where he has also occupied a variety of editorial positions. His work has been
supported by numerous industrial and government grants. In addition to theoretical
research, Prof Gallego has developed strong collaboration with global corporations
such as Disney World, Hewlett Packard, IBM, Lucent Technologies, Nomis Solutions, and Sabre Airline
Solutions. He has also worked with government agencies such as the National Research Council, the National
Science Foundation in United States and the Ireland Development Agency.
He served as Senior Editor of POMS, Senior Editor of M&SOM, Departmental Editor of
IIE-Transactions, Associate Editor of Management Science, Associate Editor of Naval Research
Logistics, Associate Editor of Operations Research, and Associate Editor of IIE-Transactions.
Yong Tan is the Neal and Jan Dempsey Professor of Information Systems at the
Michael G. Foster School of Business, University of Washington, the Chang Jiang
Scholar Visiting Chair at the School of Economics and Management, Tsinghua
University, a Distinguished Fellow of the INFORMS Information Systems Society, and
the Associate Director of the USTC-UW Institute for Global Business and Finance
Innovation. Professor Tan’s research interests include electronic, mobile and social
commerce, big data, economics of information systems, social and economic networks,
and health IT. He has published in Management Science, Information Systems
Research, Operations Research, Management Information Systems Quarterly, Journal of Management
Information Systems, INFORMS Journal on Computing, IEEE/ACM Transactions on Networking, IEEE
Transactions on Software Engineering, IEEE Transactions on Knowledge and Data Engineering, IIE
Transactions, European Journal on Operations Research, Decision Support Systems, among others.
He served as an associate editor of Information Systems Research and Management Science, and is now
a senior editor of Information Systems Research and Journal of Electronic Commerce Research and on
the board of editors of Journal of Management Information Systems.
Vinod Singhal is the Charles W. Brady Chair Professor of Operations Management at
the Scheller College of Business at Georgia Institute of Technology, Atlanta, USA.
Vinod’s research has focused on the impact of operating decisions on accounting and
stock market based performance measures. His research has been supported through
grants from the US Department of Labor, National Science Foundation, the American
Society of Quality, and the Sloan Foundation. He has published extensively in
academic journals and has made more than 130 presentations at different universities.
His work has been cited well over 200 times in practitioner publications such as
16
Editor’s Forum
Business Week, The Economist, Fortune, Smart Money, CFO Europe, Financial Times, Investor’s Business
Daily, and Daily Telegraph.
He is a Departmental Editor of Production and Operations Management, and Associate Editor of
Journal of Operations Management, Management Science, and Manufacturing and Service Operations
Management. He is on the Academic Advisory Board of the European School of Management and
Technology, Germany. He has served on the Board of Examiners of the Georgia Oglethorpe Award,
Bell South’s President Quality Award, and the Baldrige Board of Examiners.
Benjamin Lev is presently Head of Decision Sciences in LeBow College of Business,
Drexel University School of Management. Formerly, he is Dean of School of
Management, University of Michigan-Dearborn, Professor and Chairman of
Department of Management, Temple University, and Professor and Head of
Department of Management, Worcester Polytechnic Institute. Professor Lev’s areas of
expertise include Inventory Control, Mathematical Programming, and Operations
Planning and Scheduling. He has published nine books and numerous articles on
journals like Management Science, Operations Research, OMEGA, Interfaces, Naval
Research Logistic Quarterly, European Journal of Operational Research, Computers and Operations Research.
He is serving as TIMS Council and TIMS Vice President-Meetings and served on various ORSA and
TIMS Committees. He is Editor-in-Chief of OMEGA, Deputy Editor-in-Chief of International Journal of
Management Science and Engineering Management, Book Review Editor of Interfaces, and a member of
Editorial board of IEE Transactions, IAOR, and ERRJ. He is also a Consultant to the U.S. Department of
Energy, U.S. Air Force, Conrail, Temple University Diagnostic Radiology, Norton Company, Lukens Steel,
GTE and others. He worked as INFORMS Vice President of Meetings from 1995 to 1996.
Xuan Tian is currently JD Capital Chair Professor of Finance at PBC School of
Finance, Tsinghua University, China. He is also the director of the Entrepreneurial
Finance and Economic Growth Research Center and China Family Wealth Research
Center at Tsinghua University National Institute of Financial Research and the director of the
Finance MBA program at PBC School of Finance of Tsinghua University. Professor Tian is
an award winning researcher in the areas of corporate finance and financial intermediation
with special research interests on venture capital, private equity, corporate innovation, and
payout policy. His current research focuses on the role of venture capital and private equity in
value creation for entrepreneurial firms and entrepreneurs. Another main area of his research is motivating and
financing corporate innovation. His research has been published in leading academic journals including the Journal of
Finance, Journal of Financial Economics, and Review of Financial Studies.
He is Associate Editor of Management Science, Review of Finance, International Review of Finance,
Journal of Banking & Finance, Pacific-Basin Finance Journal, and Asia-Pacific Journal of Financial
Studies. He was Guest Editor of Special Issue on Entrepreneurial Finance and Technological
Innovation of Asia-Pacific Journal of Financial Studies.
17
Forum and Invited Session Chairs and Co-Chairs
Xiangpei Hu (胡祥培) is currently a professor of Management Science and Executive
Dean of Graduate School of Dalian University of Technology, China. He received his BS,
MS and PhD Degrees from Harbin Institute of Technology in 1983, 1987 and 1996
respectively. He received National Distinguished Young Scholars Award from National
Natural Science Foundation of China in 2007, New Century Excellent Talent honored by
Ministry of Education of China in 2007, Life fellow of International Society of
Management Engineers in 2009, Chang-jiang Scholars Distinguished Professor from
Ministry of Education of China in 2010. His research and teaching interests focus on Electronic Commerce,
Supply Chain and Logistics Management, Intelligent Operations Research and the Real-time Optimization
Control for Dynamic Systems.
Yongbo Xiao (肖勇波) is currently an associate professor (with tenure) at School of
Economics and Management, Tsinghua University, China. His research interests include
revenue and pricing management, service management, supply chain management, and
healthcare management. He has published over 30 papers in the refereed international and
domestic journals in the area of operations research and management science. As a
principal investigator (PI) or co-investigator (CI), he has conducted extensive research in
various projects, include the NSFC major project, NSFC Science Fund for Excellent
Young Scholar, NSFC Science Fund for Creative Research Groups, NSFC/RGC Joint Research project, NSFC
General Program projects. He was awarded the “Science Fund for Excellent Young Scholar” under National
Natural Science Foundation of China (NSFC) in 2012 and the “Young Scholar Award of Chinese Management
Science” in 2014. He was elected as a Chang Jiang scholar in 2016.
Junjie Wu (吴俊杰) is currently a full professor in Information Systems Department,
School of Economics and Management, Beihang University. He is also the director of the
Research Center for Social Computing, and the vice director of Beijing Key Laboratory of
Emergency Support Simulation Technologies for City Operations. His general area of
research is data mining, with a special interest in social computing, urban computing and
financial computing. He is the PI of one NSFC key project (IoT Big Data Mining), one
MOST 863 project (Social Computing), and various MIIT 242 projects (Information
Security). He has published one monograph in Springer and over 100 papers in refereed conference
proceedings (e.g., KDD, IJCAI, AAAI) and journals (e.g., ISR, TKDE, TIP). He is the recipient of three
nation-wide academic awards: the MOE Changjiang Young Scholars, the NSFC Excellent Youths, and the
National Excellent Doctoral Dissertation. He is also the choice of the Microsoft Star-Track program and the
Springer Thesis Prize.
Gangshu (George) Cai (蔡港树) is currently an associate professor at Leavey School of
Business in Santa Clara University. He is the Honorary Oversea Dean of the International
Business College at Dongbei University of Finance and Economics. His research interests
include competitive channel and supply chain management, interface between operations
management and marketing, and supply chain finance. His scholarship has been supported
by the National Science Foundation and the National Natural Science Foundation of China.
He has won the Ralph Reitz Outstanding Teaching Award in Kansas State University,
multiple Dean’s Award for Teaching Excellence and the Leavey Impact Awards for Teaching and Service in
18
Forum and Invited Session Chairs and Co-Chairs
Santa Clara University, and the Outstanding Associate Editor Award of Decision Sciences Journal. He is an
Associate Editor of Decision Sciences Journal and a Senior Editor of Production and Operations Management
Journal.
Jun Luo (罗俊) is currently an associate professor (without tenure) of Antai College of
Economics and Management at Shanghai Jiao Tong University. He obtained his PhD
degree in Industrial Engineering and Logistics Management at Hong Kong University of
Hong Kong in 2013 and a B.S. degree in Statistics at Nanjing University. His research
interests include stochastic modeling and simulation optimization, data analytics, with their
applications in service operations management and healthcare systems.
Jing Wang (王晶) is a professor in the School of Economics and Management, Beihang
University. He received his doctor degree of industrial and systems engineering from
Hiroshima University, Japan, in 1990. Then, he worked in Nissin Steel Corporation and
Kotobuki Engineering and Manufacturing Corporation for 6 years. He joined Beihang
University in 1998. His research interests include production planning and control,
logistics and supply chain management, service innovation and management and lean
production.
Xiaolin Xu (徐小林) is a professor in the Business School of Nanjing University. He got
his PhD from the Chinese University of Hong Kong in 2006. His research interests include
supply chain management and inventory management. He has published papers in journals
such as Production and Operations Management, European Journal of Operational
Research, etc.
Weili Xue ( 薛 魏 立 ) is an associate professor in the School of Economics and
Management, Southeast University. He got his PhD from the Chinese University of Hong
Kong in 2009. His research interests include inventory management, supply chain
management and healthcare management. He has published papers in journals such as
Operations Research, Production and Operations Management, European Journal of
Operational Research, etc.
Lei Guan (关磊) is now an assistant professor in School of Management and Economics,
Beijing Institute of Technology, China. He received his Ph.D. in Management Science and
Engineering from School of Economics and Management, Tsinghua University. He also
holds a Bachelor in Information Management and Information Systems from Tsinghua
University. His research interests include operations-marketing interface, electronic
commerce and decision science.
19
Forum and Invited Session Chairs and Co-Chairs
Wenchao Wei (魏文超) is a lecturer in Bejing Jiaotong University, China. His research
interests include logistics management, sequencing and scheduling and discrete
optimization. He has published several papers in peer reviewed journals such as OMEGA,
Journal of Scheduling and Discrete applied mathematics.
Lixing Yang ( 杨 立 兴 ) has a long experience in the research of rail traffic and
transportation management, and has acquired a series of innovative research achievements
in the fields of railway transportation planning and control. Up to now, he has
published/accepted 73 SCI-indexed papers, and made one patent. The paper published on
Omega was awarded one of "The Most Impacted 100 International Papers in China in
2012". He is a recipient of Excellent Young Scientist Foundation of NSFC in 2014, and is
awarded the first prize of natural science of Ministry of Education in 2014. He is also a
recipient of the Yangtze River Young Scholar in 2016, and the New Century Excellent Talents in Universities,
Ministry of Education of China in 2010.
Yu Qian (钱宇) is currently an associate professor of Management Science at the
University of Electronic Science and Technology of China (UESTC). She received her
PhD degree in Management Science and Engineering from UESTC in 2008. Her general
research interests include supply chain management, operation management, information
economics and e-commerce. Her papers have been published and presented in journals
and conferences such as Decision Support Systems, Flexible Services and Manufacturing
Journal, Journal of Systems Science and Systems Engineering, and POMS annual
conference.
Wenhui Zhao (赵文辉) is currently an associate professor of Antai College of Economics
and Management at Shanghai Jiao Tong University. He received his BS from Tsinghua
University, MS from Tsinghua University and The Ohio State University, and PhD in
Operations Research from The Ohio State University. His research interests include supply
chain management/finance, risk management, combinatorial optimization, and so on. His
papers have been published in the leading management journals such as Management
Science, Operations Research, Mathematical Programming, Production and Operations
Management, and so on.
Hongtao Hu ( 胡 鸿 韬 ) is an associate professor in the Department of Industrial
Engineering at Shanghai Maritime University. He has also been appointed as Shanghai
Youth Eastern Scholar and Pu Jiang Scholar by the Shanghai Municipal Education
Commission. His current research areas are in port operations, logistics and supply chain
management. He is an associate editor of Asia-Pacific Journal of Operational Research. As
a team member, he won the Next Generation Container Port Challenge with a grand prize
of US$1 million by proposing a revolutionary double-storey container terminal, called the
SINGA port.
20
Forum and Invited Session Chairs and Co-Chairs
Jianbin Li (李建斌) is a professor in the School of Management, Huazhong University of
Science and Technology. His research focuses on supply chain management, e-commerce,
inventory control and optimization, and risk management. He has published more than 50
papers on some reputable journals such as Production and Operations Management,
Decision Sciences, Naval Research Logistics, International Journal of Production
Economics, European Journal of Operational Research, Journal of Industrial and
Management Optimization, International Journal of Production Research, etc. He is a
member of INFORMS and POMS.
Lei Yang (杨磊) is currently a professor in School of Economics and Commerce at South
China University of Technology. His primary research interest is marketing-operations
interfaces, competitive analysis, supply chain management, risk management and
disruption management. His papers appear in journals such as Journal of Cleaner
Production, Applied Mathematical Modelling, International Journal of Production
Economics, International Journal of Production Research, Asian-Pacific Journal of
Operational Research, RAIRO–Operations Research, Sustainability. He is a member of
Operations Research Society of China.
Xinglin Feng (冯星淋) is currently an associate professor of School of Public Health,
Peking University. His research area is health policy and system research, and his main
research interests are to link health system strengthening efforts to the promotion of
maternal and child health, and the prevention and control of non-communicable diseases.
He has been supported by two national fellowship programs: China National Natural
Science Foundation Excellent Young Scientist Program and the Program for New Century
Excellent Talents in University. He is currently the associate editor-in-chief of
ClinicoEconomics and Outcomes Research, and the committee member for Division of Health Management
Statistics, China Health Information Association.
Ying Liang (梁莹) is currently a professor in School of Social and Behavioral Sciences
Nanjing University. Her research area is social security, social policy and public health,
and her main research interests are to link health system strengthening efforts to the
promotion of vulnerable groups such as empty-nest elderly and left-behind children. She
has been selected as the Young Changjiang Scholar and supported by the National Natural
Science Funds for Excellent Young Scholar of 2016.
Lu Zhen (镇璐) is a professor and a Vice Dean in School of Management, Shanghai
University, Shanghai, China. His research interests include port operations, maritime
logistics, supply chain management, and knowledge management. He has published more
than 40 papers on some reputable journals such as Transportation Science, Transportation
Research Part B, Naval Research Logistics and European Journal of Operational Research.
He serves as an Associate Editor of IMA Journal of Management Mathematics,
Asia-Pacific Journal of Operational Research, Journal of Industrial and Production Engineering, etc.
21
Forum and Invited Session Chairs and Co-Chairs
Jianjun Wang (王建军) is a professor of the Faculty of Management and Economics of
Dalian University of Technology in China. He completed his Ph.D. in Management
Science and Engineering at Dalian University of Technology. His active research areas are
operation management, healthcare management, and outsourcing. His work has appeared
in International Journal of Production Research, Information & Management,
Transportation Research Part E, Journal of the Operational Research Society, Computers &
Operations Research, Journal of Manufacturing Systems, among others. He was a winner
of Education Ministry’s New Century Excellent Talents Supporting Plan in 2013.
Gang Du (杜刚) is an associate professor of the Faculty of Economics and Management of
East China Normal University in China. His research interests focus on healthcare
management, production and service system modeling, simulation and optimization,
logistics network design, intelligence algorithm. He is a Principal Investigator of National
Science Foundation of China, and more than 10 business cooperation projects. Especially,
he has published more than 30 academic papers, including more than 10 journal papers
indexed by SCI/SSCI.
Lei Xu (许垒) is currently an associate professor in Tianjin University of Technology,
China. His current research interests include Big-data and E-business management,
Behavioral operations management, Logistics and supply chain management, and Green
and sustainable supply chain management. He has published more than 50 papers on some
reputable journals including European Journal of Operations Research, International
Journal of Production Economics, International Journal of Production Research, Annals of
Operation Research, Computers & Operations Research, Journal of Cleaner Production,
and the IEEE Transactions on Systems, Man, and Cybernetics-Part A. He is the distinguished talent of Tianjin Province.
Xinggang Luo (雒兴刚) is a professor in School of Management, Hangzhou Dianzi
University. He received his MSc. and Ph.D. degree both from the Northeastern University.
He was a visiting scholar at the University of Calgary and a research fellow at the Hong
Kong Polytechnic University. His research interests are operations management, new
product development and quality management. He is an author of more than 100
publications. He was the principal investigator of 16 research projects including grants of
National Science Foundation of China, new century excellent talents of MOE, IBM SUR
and some manufacture companies.
Na Geng (耿娜) is an associate professor in Department of Industrial Engineering and
Management, Shanghai Jiao Tong University(SJTU), China. Her research interests include
capacity planning and allocation, patient scheduling, dynamic programming, and stochastic
programming. Main results are published in IEEE Transactions on Automatic Control,
IEEE Transactions on Robotics & Automation Magazine, IEEE Transactions on
Automation Science and Engineering, European Journal of Operational Research, etc.
22
Forum and Invited Session Chairs and Co-Chairs
Jie Song (宋洁) is an associate professor in Department of Industrial and Management
Engineering at Peking University, China. Her research interests are simulation optimization,
stochastic modelling in the application areas of logistics, healthcare and production. She
has published papers in journals including Discrete Event Dynamic Systems: Theory and
Applications, Annuals of Operations Research, IEEE Automation Science and Engineering
etc. Her research has been funded by NSFC, National Key Technology Research and
Development Program, Science Foundation of Ministry of Education of China. She is a
member of INFORMS and IEEE.
Hu Qin (秦 虎 ) is an associate professor in Huazhong University of Science and
Technology, China. His research interests include algorithm design, transportation, network
modeling and optimization, container loading and vehicle routing. He has published
around 30 SCI/SSCI papers on some reputable journals such as Transportation Science,
Naval Research Logistics, European Journal of Operational Research and Transportation
Research Part E.
Yan Lin (林岩) is an associate professor in Dalian Maritime University. His research
focuses on knowledge transfer and creation within supply chains, as well as the wisdom of
crowds in online communities. He has published more than 30 papers on some journals.
He was the member of Decision Sciences Institute, Chinese soft science institute. He has
hosted 2 General Project of NSFC.
Hua Yuan (袁华) is currently an associate professor of information systems at the
University of Electronic Science and Technology of China. His research interests focus on
business intelligence, information technology management, social media and networks, and
information security management. His research has been published in Decision Support
Systems, Information Sciences, The Computer Journal, and Applied Mathematics and
Computation, and presented at a number of computer science and information system
conferences.
Hainan Guo (郭海男) is an assistant professor in Shenzhen University, China. Her
research interests include Simulation Optimization, Healthcare Operations Management,
Large-scale optimization, Robust Optimization and Data Analytics. She has published more
than 10 papers on some reputable journals such as IEEE Transactions on Automation
Science and Engineering, IEEE Transactions on Cybernetics, and International Journal of
Production Research, etc. She was selected as INFORMS Service Science Section Best
Student Paper Award in 2016.
23
Forum and Invited Session Chairs and Co-Chairs
Ben Niu (牛奔) is a Zhujiang Scholars distinguished Professor and Head with Department
of Management Science, Shenzhen University, China. Currently He is also a Research
Fellow at Arizona State University, Tempe, USA. He has published more than 150 papers
in the international Journals and international conferences, among which 40 are in refereed
international journal, including IEEE/ACM Transactions, AMC, COR, NC, et al. His main
fields of research are Intelligent Optimization, Operation Research and their applications
on Financial Engineering, Business Intelligence, Supply Chain Optimization, and Resource
Optimization, Service Management and Optimization. In the recent 5 years, he was awarded several honors,
including Hong Kong Scholar, etc.
Xiang Li (李想) is currently a professor in School of Economics and Management Science,
Beijing University of Chemical Technology. His research interests include intelligent
transportation system, optimization under uncertainty, big data analysis and so on. He has
authored one book and more than 70 articles on international journals including
Transportation Research Part B, Transportation Research Part C, Information Sciences,
IEEE Transactions on Fuzzy Systems, IEEE Transactions on Systems, Man, and
Cybernetics: Systems, IEEE Transactions on Intelligent Transportation Systems, European
Journal of Operational Research, Omega and so on, which has been cited more than 1000 times on Web of
Science and 2000 times on Google Scholar. He served as the associate editor or editorial board member of
Information Sciences, Transportmetrica Part B, International Journal of General Systems, Journal of Ambient
Intelligence and Humanized Computing, Sustainability and so on.
Guannan Liu ( 刘 冠 楠 ) is currently an assistant professor in the Department of
Information Systems with Beihang University, Beijing, China. He received the Ph.D.
degree from Tsinghua University, China in 2016. His research interests include data mining,
social networks, and business intelligence. His work has been published in the journal of
ACM TKDD, ACM TIST, Decision Support Systems, etc., and also in the top conferences
such as KDD, ICDM, etc.
Huchen Liu (刘虎沉) is currently a professor in the School of Management at Shanghai
University. His main research interests include quality and reliability management, artificial
intelligence, Petri net theory and applications, and healthcare operations management. He has more
than 70 research publications in these areas in leading journals, such as IIE Transactions, IEEE
Transactions on Reliability, IEEE Transactions on Cybernetics, International Journal of Production
Research, Engineering Applications of Artificial Intelligence, and Computers & Industrial Engineering.
He is author of a new book: FMEA using Uncertainty Theories and MCDM Methods, published by
Springer-Verlag. He is a member of the IEEE Transactions on Reliability; the IEEE Transactions on Systems, Man, and
Cybernetics; the IEEE Engineering in Medicine and Biology; the INFORMS Quality Statistics and Reliability Section; and
the China Association for Quality.
24
Forum and Invited Session Chairs and Co-Chairs
Chunguang Bai (白春光) is currently an associate professor in The Management Science
& Engineering School at Dongbei University of Finance & Economics. Her research
interests include sustainable supply chain management, green technology management, and
business process management and the environment. She has over 20 publications in ISI
journals such as European Journal of Operational Research, International Journal of
Production Economics, IEEE Transactions on Engineering Management, Annals of
Operations Research and Supply Chain Management: An International Journal, etc. Her
research has been supported by the National Natural Science Foundation of China Project; the Liaoning
Excellent Talents in University the Liaoning Province Social Science Planning Fund of China; and the
Liaoning Province Education Department Humanities and Social Science Fund of China. She has been
included in Elsevier’s “Most Cited Chinese Researchers” 2014-2016.
Hui Bu ( 部 慧 ) is currently an associate professor in School of Economics and
Management of Beihang University (BUAA). Her research area is the microstructure of
futures market, asset pricing, risk management and forecasting. She has led 8 research
projects, including 3 projects supported by National Natural Science Fund of China
(NSFC). She has published more than 20 papers in academic journals, for example, Energy
Economics. She has participated in writing a published academic monograph and is a
co-author of a textbook.
25
Session Details
Session 1: Healthcare Analytics and Service Management
Chair: Prof. Jun Luo
1. Online Healthcare Community Interaction Dynamics
Xitong Guo.
Saturday
17 June 2017
9:00-10:10
Room 444
Quanxue Building
2. First-Trimester Predictive Analytics for Gestational Diabetes Mellitus
Haiyan Yu.
3. Data Driven Surgery Scheduling via Selection of the Best
Weiwei Fan.
4. Study on the Centralization Strategy of the Blood Allocation among Different
Departments within a Hospital (*S)
Jingnan Duan, Qiang Su, Yanhong Zhu and Yuanshan Lu
5. Variability Scaling in Healthcare Demands
Jun Luo.
Session 2: Value Creation Methodology for Product-Service-System Part I
Chair: Prof. Jing Wang
1. Value Creation and Business Model Implications of PSS in Healthcare: a Literature
Review
Ke Xing.
Saturday
17 June 2017
9:00-10:10
Room 425
Quanxue Building
2. Improvement of Service Value Co-creation Model: KIKI Model by Evaluating Service
Value using Service Attribute
Michitaka Kosaka, Shuang Xu and Takashi Yabutani.
3. Neurological Impact of the Conflict between Brand and Product Performance on
Consumer Decision Process
Weiwei Han, Jing Wang, Heng Zhang and Meina Zhao.
4. Text Data Analysis of Customer Voice about Omotenashi of the Onsen Ryokans
Shunichiro Morishita.
Session 3: Inventory Management-Theoretical and Empirical Perspectives
Chair: Prof. Xiaolin Xu
1. Performance Bounds and Asymptotic Optimality of Modified (r, Q) Policies for
Stochastic Distribution Inventory Systems
Yi Yang.
Saturday
17 June 2017
9:00-10:10
Room 428
Quanxue Building
2. The Inventory Perspective of Omni-channel Design
Xiaolin Xu.
3. The Effect of Firm Flexibility on the Use of Trade Credit: Evidence from China
Companies
Youzi Zhai.
4. The Moderating Effect of Industry Attractiveness on Returns to Inventory Leanness
Jingyi Xing.
26
Session Details
Session 4: Supply Chain Co- petition: Strategies and Tactics
Chair: Prof. Weili Xue
1. Ordering Postponement Strategies for Retailers under Selling Price Competition
Weili Xue.
Saturday
17 June 2017
9:00-10:10
Room 408
Quanxue Building
2. Auction Design for Freight Forwarders’ Collaboration in Capacity Sharing
Minghui Lai.
3. Multinational Firm’s Making-for-Competitor Strategy and Ex-ante Transfer Pricing
Decision
Lianmin Zhang.
4. Cooperative Game for a Bed-sharing Problem with a Central Hospital and
Multi-community Hospitals
Lili Li.
Session 5: Supply Chain Management, Electronic Business, Operations Management
Chair: Prof. Lei Guan
1. The Relationship between Horizontal M&A and Operational Performance: Empirical Analysis
Jiancai Wang, Yuan Fu, Yuqin Min and Bin Zhu.
2. The Impact of Venture Capital on Corporate Performance
Ningyue Liu and Zitong Huang.
Saturday
17 June 2017
10:30-12:10
Room 444
Quanxue Building
3. The Study of Customer Involved Service Innovation under the Crowdsourcing: A
Case Study of MyStarbucksIdea.com
Yibao Liang and Lixin Cui.
4. Study on Bot Identification on Sina Weibo based on Machine Learning
Dan Jin and Jieqi Teng.
5. Comparison of Group-buying Sales Effort between the Seller and Buyers
Lei Guan.
Session 6: Value Creation Methodology for Product-Service-System Part II
Chair: Prof. Jing Wang
1. Are Your Brain Green? An ERP Based Study of Consumers’ Choice over Recycling
Services
Jing Wang, Hua Bai and Weiwei Han.
Saturday
17 June 2017
10:30-12:10
Room 425
Quanxue Building
2. Price-Rate Trade off in a Service System with Two Servers
Jing Wang, Lingdi Liu and Deju Xu.
3. Application of EEG to Product-Service Systems Decision-making
Meina Zhao, Jing Wang, Gang Zhao and Heng Zhang.
4. Analysis of Bullwhip Effect and the Robustness of Supply Chain Using a Hybrid
Taguchi and Dual-response Surface Method (*S)
Lina Tang.
5. Multi-objective Optimization Model for Seru Production System Formation under
Uncertain Condition (*S)
Ye Wang and Jiafu Tang.
27
Session Details
Session 7: Operations Management in China
Chair: Prof. Tianhu Deng
1. Energy Storage Planning with Wind Power Transmission
Yong Liang.
2.Optimal Dynamic Pricing of Mobile Data Plans in Wireless Communications
Xiaoyu Ma.
Saturday
17 June 2017
10:30-12:10
Room 428
Quanxue Building
3. Capacity Allocation under Downstream Competition and Bargaining
Qiankai Qing.
4. Mixed Integer Formulations and Heuristics for the Stacking Problem
Weimiao Liu.
5. Transient Natural Gas Pipeline Transmission
Tianhu Deng.
6. A Path-based Flow Allocation Algorithm for Multi-source and Multi-destination
Emergency Evacuation
Jianghua Zhang.
Session 8: Logistics Innovation
Chair: Prof. Wenchao Wei
1. Purchasing Strategy of Electric Energy Metering Devices: A CVaR-based Study
Yefeng Qian, Jie Xu, Wenchao Wei and Gang Li.
2. Delegation with Buy-back Contract in a Fashion Supply Chain under Demand Uncertainty (*S)
Baozhuang Niu, Lei Chen and Kanglin Chen.
Saturday
17 June 2017
10:30-12:10
Room 408
Quanxue Building
3. An Outsourcing Game Study on the Integration of End Distribution in the Express
Linxuanzi Liu and Wenchao Wei.
4. The Optimization of the Workflow in Low-temperature Distribution Center Based on
Petri Net
Xiangchen Dong and Shaofei Cui.
5. Optimization of Two-echelon Supply Chain Safety Stock Placement in Grid Company
Metering Device
Ting Gong, Jie Xu, Wenliang Bian and Zhongcheng Li.
Session 9: Applied Optimization in Operations Management
Chair: Prof. Ying Rong
1. Flexibility Design of Unbalanced Supply Chains via Extended Probabilistic Expanders
Yong Liang.
Saturday
17 June 2017
10:30-12:10
Room 223
Quanxue Building
2. Customized Product Assortment and Marketing Effort: A Robust Approach
Qingwei Jin.
3. Product Geographical Distribution under the Risk of Recall
Ying Rong.
4. Optimal Capacity Under Stock-Out Probability Constraints: The Value of Responsive
Allocation
Yuanguang Zhong.
28
Session Details
Session 10: Traffic and Transportation Operations and Control
Chair: Prof. Lixing Yang
1. Service Oriented Train Scheduling with Energy-efficiency and Waiting Time Minimization
Lixing Yang.
Saturday
17 June 2017
10:30-12:10
Room 147
Quanxue Building
2. Effects of a Tradable Credits Scheme on Mobility Management: a Household Utility
based Approach Incorporating Travel Money and Travel Time Budgets
Meng Xu.
3. Finding Potential Hub Locations for Liner Shipping
Jianfeng Zheng.
4. A Subject Capacity Evaluation of Railway System
Feng Li.
5. Combination of Tradable Credit Scheme and Capacity Improvement in
Sustainable-oriented Transport Development: a Bi-objective Bilevel Programming Approach
Guangmin Wang.
Session 11: Social Computing Part I
Chair: Prof. Yu Qian
1. OPO: Online Public Opinion Analysis System Over Text Streams
Cuixin Yuan, Hao Lin, Xu Zhang, Chunyang Liu and Lihong Wang.
Saturday
17 June 2017
10:30-12:10
Room 340
Quanxue Building
2. A Context-Based Regularization Method for Short-Text Sentiment Analysis
Xiangyu Zhang, Hong Li and Lihong Wang.
3. An Active Learning Method Based on Mistake Sampling for Large Scale Imbalanced
Classification
Jia Guo, Xin Wan, Hao Lin, Peng Li, Guannan Liu and Yueying He.
4. A Combinatorial Clustering Method for Sequential Fraud Detection
Yuqi Yu, Xin Wan, Guannan Liu, Hong Li, Peng Li and Hao Lin.
5. An Application of Kano Model to Identify Quality Attributes of Smart Tourism (*T)
Xiaojing Wang.
Session 12: Supply Chain Finance and Risk Management
Chair: Prof. Wenhui Zhao
1. The Optimal Decision of Dual Sourcing System under Lead-time and Price Uncertainties
Wenpo Huang.
Saturday
17 June 2017
10:30-12:10
Room 315
Quanxue Building
2.Financing the Newsvendor with Market Expansion
Wen Ding.
3. The Roles of Advance Selling and Delayed Payment in a Capital-constrained Supply Chain
Wei Jin.
4. The Influence of the Initial Budget on Trade Credit Contracts When Bankruptcy Costs Exist
Jingcheng Yang.
5. Contract and Incentive Mechanism in Low-carbon R&D Cooperation
Kening Liu.
29
Session Details
Session 13: Maritime and Logistics
Chair: Prof. Hongtao Hu
1. Slot Allocation for Delivery-delay-allowed Cargo
Tingsong Wang and Zheng Xing.
2. Research on Storing and Retrieving Problem in a Ship Block Stockyard
Ningrong Tao, Jianfeng Liu, Zuhua Jiang and Lizhen Zhang.
Saturday
17 June 2017
13:30-15:10
Room 444
Quanxue Building
3. A Two-stage Decomposition Method on Fresh Product Distribution Problem (Online)
Hongtao Hu and Ye Zhang.
4. Reducing Container Terminals Emissions through RTGs Deployment, Retrofit, and
Purchase Decisions over Multiple Time Periods
Yang Yang and Yi Ding.
5. Optimization Research of Joint Quay Crane Scheduling and Block Selection in
Container Terminals under Uncertainty (*S)
Xiazhong Chen, Ye Zhang and Hongtao Hu.
Session 14: Electronic Business, Logistics and Supply Chain Management
Chair: Prof. Jianbin Li
1. Private Label: Keeping It Private or Not?
Xiaomeng Luo, Liwen Chen and Yunchuan Liu.
Saturday
17 June 2017
13:30-15:10
Room 425
Quanxue Building
2. Optimal Pricing in A Channel Structure with Multi-manufacturer and Common
Retailer under Online Reviews (*T)
Jianbin Li, Xueyuan Cai, Bin Dai and Yun Li.
3. Effect of Business Tax on Product Bundling and Pricing Strategies
Xia Xie and Bin Dai.
4. Strategic Information Management in a Supply Chain
Xu Guan.
Session 15: Service Optimization and Service Cooperation
Chair: Prof. Yongbo Xiao
1. Optimal Joint Ordering-Pricing Decisions for an Assembler under Random Supply and
Demand
Qingkai Ji, Da Zhao and Xiangpei Hu.
Saturday
17 June 2017
13:30-15:10
Room 428
Quanxue Building
2. Demand Allocation and Profit Sharing for Auction-based Collaboration among
Less-than-truckload Carriers
Yunxia Liu, Jun Li and Yinlian Zeng.
3. Optimal Inter-Hospital Surgery Scheduling with Relative Seriousness Concern
Min Luo and Xiaoqiang Cai.
4. The Cash-in-transit Problem with the Different Cash Denomination Combination Decision
Guoxun Xu, Yanfeng Li and Weiliang Zhang.
5. Cooperation in M/M/s Queueing Systems
Yinlian Zeng, Xiaoqiang Cai, Lianmin Zhang and Jun Li.
30
Session Details
Session 16: Supply Chain Quality and Social Responsibility
Chair: Prof. Lei Yang
1. Perishable Inventory Management with Lost Sales
Kebing Chen and Shuchi Wei.
Saturday
17 June 2017
13:30-15:10
Room 408
Quanxue Building
2. Quality Control Contracts based on Tournaments in Data Service Outsourcing
Huirong Fan and Jie Gao.
3. Signaling Quality by Warranty and Price in a Duopoly Market
Qi Zhang and Jie Gao.
4. Carbon Emissions in a Dual Channel Closed Supply Chain with Consumer’s
Preference (*T)
Lei Yang and Guoyu Wang.
5. Optimal Dynamic Pricing for Fresh Products under the Carbon-and-trade Scheme
Lei Yang and Yiji Cai.
Session 17: Health System and Health Service Management
Chair: Prof. Xinglin Feng & Ying Liang
1. Emotion Dysregulation of Women with Premenstrual Syndrome
Ying Liang.
2. Assessing Patient Satisfaction via Analytic Hierarchy Process and the Reasoning Approach
Guilan Kong.
Saturday
17 June 2017
13:30-15:10
Room 223
Quanxue Building
3. Collaborative Governance in China-A Cross-Case Study on Interaction among Local Agencies
Rui Mu.
4. Coverage of Essential Health Services for Chronic Conditions in China
Kehui Huang.
5. Extending Health Insurance Coverage and Health Care in China
Zhengchao Chen.
6. Human Resources for Health in Providing Prenatal Screening and Diagnosis Services
in Beijing
Yuting Song and Jiasen Li.
Session 18: Logistics Service Management and Optimization.
Chair: Prof. Lu Zhen
1. Models and Algorithms for Cruise Route Planning
Shuaian Wang.
Saturday
17 June 2017
13:30-15:10
Room 147
Quanxue Building
2. Willingness to Board: A Novel Concept for Modeling Queuing Up Passengers
Zhiyuan Liu.
3. A Simultaneous Column and Row Generation Approach to Liner Shipping Network
Design
Jun Xia.
4. Branch-and-Price Approach for Inland Barge Transport of Containerized Cargoes
Kai Wang.
31
Session Details
Session 19: Scheduling in Healthcare Service
Chair: Prof. Jianjun Wang & Gang Du
1. The Medical Equipment Scheduling from the Perspectives of Economic Benefit and
Operational Efficiency
Gang Du and Xiaoling Ouyang.
2. A Distributionally Robust Optimization Approach for Surgery Blocks Allocation Problem
Yu Wang, Yu Zhang and Jiafu Tang.
Saturday
17 June 2017
13:30-15:10
Room 340
Quanxue Building
3. Surgical Scheduling with Participators’ Behavior Considerations under Multiple
Resource Constraints
Jianjun Wang and Ran Xu.
4. Multi-objective Ant Colony Optimization Method on Operating Room Scheduling Problem
Aijun Liu.
5. Inventory Control of Outpatient Appointment Based on Revenue Management Theory
Limeng Yang and Feng Liang.
6. A Scenario-based Robust Optimization Approach for Surgeries Scheduling with A
Single Specialized Human Resource Server
Chunlai Liu, Jianjun Wang and Mei Liu.
Session 20: Service Science in Emerging E-business Modes
Chair: Prof. Lei Xu
1. Post-crowdfunding in Reward-based Crowdfunding with Strategic Purchasing
Consideration (*T)
Peng Du, Lei Xu, Xiaojiao Qiao, Haobo Li and Dahui Li
2. Optimal Pricing and Product Carbon Footprint Strategies with Carbon Policies and Its
Implications
Yonghong Cheng and Pan Zhang.
Saturday
17 June 2017
13:30-15:10
Room 315
Quanxue Building
3. Shelf Space Allocation and Coordination in the Supply Chain with Unequal Channel
Power Structures
Guohua Sun.
4. Research on the Effect of Customer Relationships, Service Failure on Customer
Behavior
Haiqing Hu and Yan Qu.
5. Analysis of the Impact of E-commerce on Service Science
Aijun Liu and Xiaohui Ji.
6. Exploring the Influencing Factors on Service Recovery Satisfaction of Group-buying
Websites
Yan Qu and Haiqing Hu.
32
Session Details
Session 21: Service Innovation and Quality Management
Chair: Prof. Xinggang Luo
1. Pricing Strategies of Differentiated Services in a Single Server System
Chunhui Liu, Whenhui Zhou and Yulin Zhou.
2. Service Orientation of Manufacturers: Effects on Service Innovation and Customer Satisfaction
Xiaoxi Yang, Zhen He and Min Zhang.
Saturday
17 June 2017
15:30-17:10
Room 444
Quanxue Building
3. Dual Investment Decisions for Quality Improvement along Supply Chains
Wenpo Huang.
4. Multi-response Optimization Considering Quality Loss and Rejection Cost
Ting Mao and Jianjun Wang.
5. Pricing and Lot Sizing in a Two level Supply Chain with Supplier Process Breakdown
and Random Repairing Time (*S)
Hongfu Huang and Yong He.
6. A Surgery Scheduling Model based on Surgery Grading Management System
Jun Hu, Qiang Su, Qian Wang and Qiugen Wang.
7. A Bi-level Programming Model for Home Care Scheduling with Quality Concerns
Xinggang Luo, Mengwei Zhu, Yang Yu, Ck Kwong and Jiafu Tang.
Session 22: Stochastic Optimization for Hospital Operation Management
Chair: Prof. Na Geng & Jie Song
1. Markov Decision Process for Optimizing Bed Reservation Policy in ICUs
Xuanjing Li, Dacheng Liu, Na Geng and Xiaolei Xie
Saturday
17 June 2017
15:30-17:10
Room 425
Quanxue Building
2. Who is the Right Child for the Next Service? A Real-Time Access Control in the
Pediatrics Department
Jie Song, Yunzhe Qiu and Zekun Liu.
3. The Optimal Admission Quota for Elective Patients with Random Length of Stay
Jiajun Dai, Na Geng and Xiaolei Xie.
4. Optimal Insertion of Emergency Patients with Waiting Time Targets
Jing Wen, Na Geng and Xiaolei Xie.
5. Appointment Scheduling and Resource Allocation for Multiple Diagnostic Facilities
Weifen Zhuang.
Session 23: Management and Optimization for Logistics Service
Chair: Prof. Hu Qin
1. The Stowage Stack Minimization Problem with K-Rehandle Constraint
Ning Wang.
Saturday
17 June 2017
15:30-17:10
Room 428
Quanxue Building
2. Approximation Algorithms for Vehicle Routing Problems with a Fixed Number of Depots
Liang Xu.
3. Assignment Graph Solution Representation for the Split-Delivery Vehicle Routing Problem
Wenbin Zhu.
4. A Two-period Closed-loop Supply Chain with Condition Uncertainty of used Item
Bo Wang.
33
Session Details
Session 24: Knowledge Management, Technology Innovation and Innovation Management
under Supply Chain Environment
Chair: Prof. Yan Lin
1. Linked Organization and Visualization Aggregation of Shipping Digital Resources:
An Open Data Perspective
Yiduo Liang and Jun Zhai.
Saturday
17 June 2017
15:30-17:10
Room 408
Quanxue Building
2. Risk Source Identification Method based on the Essential Safety in the Emergency
Process of Fire Accident for Petroleum Storage and Transportation
Changfeng Yuan.
3. Analysis of the Structure Characteristics of the High Frequency Words Co-occurrence
Network-A Case Study of Online Shopping Clothes Reviews
Taoying Li.
4. Trivial Many? The Role of Peripheral Participants in the Wikipedia Editing Works
Yan Lin.
Session 25: Social Computing Part II
Chair: Prof. Hua Yuan
1. Ensemble Clustering via Fuzzy c-Means (*T)
Xin Wan, Hao Lin, Hong Li, Guannan Liu and Maobo An.
Saturday
17 June 2017
15:30-17:10
Room 223
Quanxue Building
2. On Predicting Event Propagation on Weibo
Huiru Yuan, Kun Yuan and Zhonghua Zhao.
3. Urban Population Mobility Patterns in Spring Festival Transportation: Insights from
Weibo Data
Xiaoqian Hu, Hong Li and Xiuguo Bao.
4. Finding Overlapping Communities Based on Information Fusion in Social Network
Lina Jiang, Hong Li, Lidong Wang and Junjie Wu
Session 26: Transportation System Management and Optimization
Chair: Prof. Feng Xiao
1. Inefficiency of Marginal-cost Tolls in Transportation Networks with Stochastic Demands
Chenlan Wang, Qiong Tian and Haijun Huang.
Saturday
17 June 2017
15:30-17:10
Room 147
Quanxue Building
2. Dynamic Traffic Assignment in Degradable Networks: Paradoxes and Formulations
with Stochastic Link Transmission Model
Jiancheng Long, W.Y. Szeto and Jianxun Ding.
3. Contract Type of Complementary Product and Service with Quantity Decisions
Jing Hu and Qiying Hu.
4. Real-time Train Regulation Control for Metro Lines with Dynamic Passenger Flow
Shukai Li.
5. Trip Sequence Plan Model for Train Circulation Problem in Chinese High-speed
Railway
Yuan Gao.
34
Session Details
Session 27: Supply Chain Logistic Management, Network Economy and Management
Chair: Prof. Hainan Guo
1.What Motivates the Reusing Intention for SQA Sites? – An Expectation Confirmation
Model with Perceived Value
Lijun Ma, Can Wang, Fulin Cai and Xiaoyi Su.
2. Consumers’ Intention to Purchase Remanufactured Electronic Products: an Empirical
Study in China
Lijun Ma, Xiaoyi Su, Can Wang and Kangqing Lin.
Saturday
17 June 2017
15:30-17:10
Room 340
Quanxue Building
3. Study on Low-carbon Supply Chain Optimization Strategies under Endogenous
Carbon Price
Yanhua Zhang, Xiaobing Gan, Lijun Ma, Ye Yu and Lijiao Liu.
4. The Impact of Information Factors on Online Recommendation Adoption
Xiaobing Gan, Yanhua Zhang, Yanan Yu and Yanmin Jiao.
5. A Study on the Influence of Consumers’ Overconfidence on Supply Chain under
Stochastic Supply
Lijun Ma, Kangqing Lin, Shunyu Wang and Guanglun Qin.
6. Simulation Optimization for Medical Staff Configuration at Emergency Department in
Hong Kong
Hainan Guo, Siyang Gao, Kwok-Leung Tsui and Tie Niu.
Session 28: System Modeling and Optimization Algorithm
Chair: Prof. Ben Niu
1. Research on the Effect of the Recommendation System on Customer online Shopping
Experience
Jia Liu, Guozheng Hu, Lei Liu, Wenjie Yi and Luoluo Zuo.
2. A Study on the Influence of Online-Store Image on Customer Satisfaction and Loyalty
Jia Liu, Guozheng Hu, Lei Liu, Wenjie Yi and Luoluo Zuo.
Saturday
17 June 2017
15:30-17:10
Room 315
Quanxue Building
3. Understanding Service-Related UGC: From a Need-Motive-Value Perspective
Xiaodong Li, Chuang Wang, Chen Yang and Bengang Gong.
4. A Novel Friend Recommendation Service Based on Interaction Information Mining
(*T)
Chen Yang, Lei Liu, Li Chen and Ben Niu.
5. Research on the Factors Affecting Users’ Reposts in Microblog
Chen Yang, Lei Liu, Yanmin Jiao and Ben Niu.
6. Portfolio selection using a structure-redesigned-based bacterial foraging algorithm
Wei Xu.
35
Session Details
Session 29: Transportation and Logistics with Big Data
Chair: Prof. Xiang Li
1. Research on Telecom Supply Chain with Price Competition by Nash Negotiation
Jun Wu.
Saturday
17 June 2017
15:30-17:10
Room 210
Quanxue Building
2. Research on N Tasks - N Resources Matching Optimization in Uncertain Demand
Xiaofeng Xu.
3. An extended MRR Model for Transaction-level Analysis of High Frequency Trading Processes
Qiang Zhang.
4. Risk Management of Hazardous Chemicals Logistics in Port
Jiaguo Liu.
Session 30: Business Intelligence
Chair: Prof. Guannan Liu
1. A Membrane Computing Approach to Classify Macao Visitor’s Expenditure Profile
Jinxing Hao and Wei Sun.
Sunday
18 June 2017
9:00-10:40
Room 425
Quanxue Building
2. Comparisons of Word Representations for Convolutional Neural Network: An
Exploratory Study on Tourism Weibo Classification
Ruihong Sun and Jinxing Hao.
3. Measurement and Comparison of Psychological Ownership in Public and Private
Service Organizations
Minhas Mahsud and Jinxing Hao.
4. On Prediction of Grouped Users’ Trip Based on Massive Sequence Data
Mengna Bai, Lu Feng, Hua Yuan and Yu Qian.
5. Effects of Product Characteristics on The Bundling Strategy Implemented by
Recommendation Systems
Xinyu Ge, Yousha Zhang, Yu Qian and Hua Yuan.
Session 31: Quality Engineering and Reliability Management for Service
Chair: Prof. Huchen Liu
1. A Fuzzy Multi-criteria Decision Making Model for Complex Healthcare Systems
Qinglian Lin.
Saturday
17 June 2017
13:30-15:10
Room 210
Quanxue Building
2. Online Quality Improvement based on Feedback Control with Model Uncertainty and Data
Quality
Linhan Ouyang.
3.Trust Engine for Value Network--Enterprise Engineering on Block Chain
Yang Liu.
4. A Study on: The Influence of Shelf Space Level and Spoilage in A Two-warehouse
Inventory System
Xudong Qiao and Guohua Sun.
5. Failure Mode and Effect Analysis Using Linguistic Distribution Assessments and
TODIM Method
Jia Huang.
36
Session Details
Session 32: Supply Chain Management for Service
Chair: Prof. Chunguang Bai
1. Microfinance Credit Risk Evaluation: Empirical Evidence from Chinese 2,157 Small
Private Businesses
Baofeng Shi.
Sunday
18 June 2017
9:00-10:40
Room 408
Quanxue Building
2. Coordination of a Supply Chain with Extended Warranty When Retailers Compete
Chen Zheng and Xingzheng Ai.
3. Supplier’s Investment in Manufacturer’s Quality Improvement with Equity Holding
Hong Fu, Yongkai Ma and Xiaowo Tang.
4. Research on Brand-owner’s Pricing Decisions Considering Its Strategic Decisions
Xiangyu Liu and Jihong Liu.
5. Exploring Service Desk Employees’ Motivation and Rewarding
Marko Jantti and Henna Kallinen.
Session 33: Theory and Principle of Service Sciences, Service Information Technology and
Decision Making
Chair: Prof. Zhaoquan Jian
1. The Effects of Collaborative Design on Service Innovation Performance
Zhaoquan Jian, Mohamed Ali Osman and Lei Li.
2. Design of Personalized Traffic Safety Information Push System
Jinliang Zhang, Zhengtao Xiang, Yuleng Chen, Yabo Dong and Yan Wang.
Sunday
18 June 2017
9:00-10:40
Room 223
Quanxue Building
3. An Exact Algorithm for Multi-objective Non-linear Integer Programming based on
Cutting Solution Space by Specific Pareto-Optimal Solutions
Siqi Li, Yang Yu, Hongfeng Wang and Xihua Huang.
4. The Effect of Corporate Social Responsibility on Hotel Employees’ Work Outcomes:
The Mediating Role of Organizational Identification
Fang Liu, Xin Wang, Xuemei Tian and Yuling Tang.
5. Natural Language Processing in “Bullet screen” Application
Yang Xu, Junjie Huang, Binglu Wang and Shuwen Liu.
Session 34: Service Marketing and Financial Management
Chair: Prof. Chaoyou Wang
1. An Analysis of the Stability of Evolution Game between P2P Platforms and Regulators
Jiamin Huang and Qi Liu.
Sunday
18 June 2017
9:00-10:40
Room 147
Quanxue Building
2. Research on Video Platform Competition Considering Quality Difference and
Network Externality
Shiyun Gu and Yulin Zhang.
3. Collective Bargaining: Cooperation Mechanism in Two-sided Platform
Xiaoju Wu, Yulin Zhang and Jin Xue.
4. The Influence of Critical Factors on the Demand of the International Electricity
Engineering Contracting: ISM Approach
Xiuwen Chen and Xiaolei Sun.
5. TQM and Its Impact on Financial Performance of Chinese Companies
Xiangzhi BU, Xinke Feng and Chuan Liu.
37
Session Details
Session 35: Electronic Business New Models and Strategies
Chair: Prof. Zilong Liu
1. The Impact of Live Video Streaming on Online Purchase Intention: the Role of
Psychological Distance
Min Zhang and Fang Qin.
Sunday
18 June 2017
9:00-10:40
Room 340
Quanxue Building
2. Sellers Channel Choice and Optimal Pricing on Heterogeneous Online Platforms
Xuan Jiang and Qingfang Sang.
3. Fleet Management for Electric Vehicles Sharing System under Uncertain Demand
Zihao Jiao, Lun Ran, Lei Guan, Xiaohan Wang and Hongrui Chu.
4. What is the Influence of Internet on the Development of E-commerce in China?
Feng Xu and Yong Qi.
Session 36: Service Empirical Studies and Case Studies
Chair: Prof. Xin Li
1. Multimodal Transportation Network Optimization with Environmental and Economic
Performance Considered: An Ongoing Research.
Yanchun Pan, Xin Li, Mingxia Zhang, Meirong Zhou and Yanting Duan.
Sunday
18 June 2017
9:00-10:40
Room 315
Quanxue Building
2. An Empirical Study On the Impact of IPO Secondary Offerings on IPO Underpricing
Jingwen Zhan and Yucan Liu.
3. Towards A Recommendation Approach for University and Program Selection Using
Primitive Cognitive Network Process
Qingzhi Hu, Kevin Kam Fung and Paul Craig.
4. Service Innovation Model within Service Industry
Wenhong Chiu, Hongwei Yan and Huiru Chi.
5. Service Innovation in the Lodging Industry: A Perspective of Customer Value
Wen-Hong Chiu, Yueh-Tsun Lai and Hui-Ru Chi.
Session 37: Data Analytics and Service Management
Chair: Prof. Jun Wu
1. Are Big Data Talents different from Business Intelligence Expertise? Evidence from
Text Mining Using Job Recruitment Advertisements
Jun Wu, Honglei Shi and Jiaping Yang.
Sunday
18 June 2017
11:00-12:30
Room 444
Quanxue Building
2. Strategies for the Management of the Government Affairs Microblogs in China Based
on the SNA of Fifty Government Affairs Microblogs in Beijing
Yihong Rong and Eryu Xu.
3. Two-dimensional Reliability Modeling based on Warranty Data using Support Vector
Regression
Guanxiong Wang, Shuguang He and Zhen He.
4. An Improved Multi-objective Memetic Algorithm with Novel Initialization Strategies
for Flow Shop Scheduling
Zhejian Zhao, Xueqing He and Feng Liu.
5. Intelligent Port Data Management Systems to Improve Capability
Hingkai Chan and Shuojiang Xu.
38
Session Details
Session 38: Service System Design, Operations, and Management
Chair: Prof. Yunfei Fang
1. Model for Multiple Depots Heterogeneous Dial-a-ride Problem with Flexible Depots
Yunfei Fang, Kejia Chen, Feng Chu and Peng Wu
Sunday
18 June 2017
11:00-12:30
Room 425
Quanxue Building
2. Coordinating a Sustainable Innovation Supply Chain with Cooperative Investment
Contract under Stackelberg Game
Bisheng Du, Qing Liu and Guiping Li.
3. Development Ideas and Countermeasures of Cultural and Creative Industries with the
Background of New-type Urbanization
Baoyan Shan, Yun Qiu and Li’e Wang.
4. A Dimensional Framework to Evaluate Coverage of IoT Services in City Platform as
a Service
Toshihiko Yamakami.
5. A Gap Analysis Framework of IoT-empowered City Platform as a Service
Toshihiko Yamakami.
Session 39: Service Marketing and Financial Management
Chair: Prof. Tingting Li
1. Inter temporal Pricing Strategies For Fashion Tech Products With Consumer Externalities
Xiaofang Wang, Mingfeng Yi and Guodaohou Song.
2. Impact of Service Recovery Quality on Consumers’ Repurchase Intention: the
Moderating Effect of Customer Relationship
Hanyang Luo, Yanan Yu, Wei Huang, Zhiwei Cai and Yun Chen.
Sunday
18 June 2017
11:00-12:30
Room 428
Quanxue Building
3. Optimizing Fare and Operational Strategies for an Urban Bus Corridor Using Elastic
Demand
Chunyan Tang and Ying-En Ge.
4. Empirical Research on the Influencing Factors of Consumers’ Trust Transfer from
Offline to Online Channel
Hanyang Luo, Yanan Yu, Wei Huang, Jianmin Liang and Li Yang.
5. An Empirical Study on the Impact of Medical Skills Description of Doctors on OHI
Users’ Trust
Jing Fan and Xuemei Huang.
Session 40: Financial Computing
Chair: Prof. Hui Bu
1. Sentiment-Aware Stock Market Prediction: A Deep Learning Method
Jiahong Li, Hui Bu and Junjie Wu.
Sunday
18 June 2017
11:00-12:30
Room 408
Quanxue Building
2. A Two-Stage Multi-View Prediction Method for Investment Strategy
Yelin Li, Hui Bu and Junjie Wu.
3. On Building Causal Networks for Chinese Stock Market Understanding
Wenjin Tang and Hui Bu.
4. Can Extracted Sentimental Features from Stock Forum Account for the Stock Return?
Yifan Zhang and Hui Bu.
39
Session Details
Session 41: Supply Chain Management for Service
Chair: Prof. Xiaobing Li
1. Partial Robust Operation Strategy of Newsvendor Problem in Offline-to-Online Scenario
Hui Yu and Jie Deng.
Sunday
18 June 2017
11:00-12:30
Room 223
Quanxue Building
2. Service Supply Chain Coordination Contract Considering Advertising Level
Haifeng Zhao and Chao Zhu.
3. A Genetic Algorithm for Energy Minimization Vehicle Routing Problem
Shijin Wang and Yulun Wu.
4. Port Governance in Ivory Coast
Pascal Kany Prud’ome Gamassa and Yan Chen.
5. Comparison of Port Efficiency between Eastern and Western African Ports using
DEA Window Analysis
Pascal Kany Prud’ome Gamassa and Yan Chen.
Session 42: Supply Chain Management for Service
Chair: Prof. Chongjun Yan
1. Mobile Facility Routing Problem with Service-Time-Related Demand
Mingyao Qi, Xin Wang, Chun Cheng and Wenwei Rao.
Sunday
18 June 2017
11:00-12:30
Room 147
Quanxue Building
2. Optimal Pricing Decisions for Closed-loop Supply Chain with Different Disposal
Responsibilities
Shuting Xu, Lili Shangguan, Zhe Tan, Jiajing Lu and Zhaowei Miao
3. The Game in Service Supply Chain for the Aged
Zhaoquan Jian and Rui Qin.
4. The Effect of Adding Capacity Policy on Outpatient Regular Capacity Allocation
Bowen Jiang, Jiafu Tang and Chongjun Yan.
5. A Rule-based System to Support Carbon Resource Planning under C&T Conditions
Cuiyun Feng, Ming Zhou, Tingguo Li, Zhiming Chen and Yanchun Pan.
Session 43: Supply Chain Management for Service
Chair: Prof. Liming Liu
1. New Product Development: Outsourcing Strategies and Information Acquisition
Liming Liu, Wei Xing, Kai Lian and Xuan Zhao.
Sunday
18 June 2017
11:00-12:30
Room 340
Quanxue Building
2. The Value Co-creation Modes Selection based on Crowdsourcing
Zhong Li and Xingzheng Ai.
3. Multi-objective Optimization for a Sustainable Closed-loop Supply Chain Network
Qingyu Zhang, Lily Weng and Helin Ma.
4. Appointment of Container Drayage Services: A Literature Review
Yang Zhang and Ruiyou Zhang.
5. Pickup and Delivery of Customers to the Airport under Interval-Valued Vehicular
Travel Times
Yu Zhang and Jiafu Tang.
40
Session Details
Session 44: Service System Design, Operations, and Management
Chair: Prof. Ning Zhu
1. A Two-stage Stochastic Programming Approach for Trac Sensor Location Model
Chenyi Fu, Ning Zhu and Shoufeng Ma
2. Information Propagation Model with Official Broadcast in Metro Emergency
Haifeng Zhao and Yanqiu Sun.
Sunday
18 June 2017
11:00-12:30
Room 315
Quanxue Building
3. Sustainability Awards and the Market Value of the Firm: An Empirical Investigation
Dan Li and Yinping Mu.
4. A Markov Decision Process model for Patient Service Sequence Policy in Digital
Subtraction Angiography Treatment
Yujun Zhang, Qiang Su, Qian Wang and Yanhong Zhu.
5. Stochastic Optimization of Empty Wagon Repositioning Based on Budget-Positive
Deviation
Hongbo Wang, Chunhua Zhang and Jiafu Tang.
41
Campus Map
42
Shuttle Bus Arrangement
Date
16 June
2017
17 June
2017
18 June
2017
日期
Time
From
To
7:40
Bay Shore Hotel Dalian
Lecture Hall, DUFE
18:30
Central Canteen, DUFE
Bay Shore Hotel Dalian
8:30
Bay Shore Hotel Dalian
Quanxue Building, DUFE
17:30
Quanxue Building, DUFE
Bay Shore Hotel Dalian
20:00
Bay Shore Hotel Dalian
Main Entrance of DUFE
8:30
Bay Shore Hotel Dalian
Quanxue Building, DUFE
13:30
Central Canteen, DUFE
Bay Shore Hotel Dalian
时间
出发地
到达地
7:40
星海假日酒店
东北财经大学科学报告厅
18:30
东北财经大学中心餐厅
星海假日酒店
8:30
星海假日酒店
东北财经大学劝学楼
17:30
东北财经大学劝学楼
星海假日酒店
20:00
星海假日酒店
东北财经大学正门（南门）
8:30
星海假日酒店
东北财经大学劝学楼
13:30
东北财经大学中心餐厅
星海假日酒店
6 月 16 日
6 月 17 日
6 月 18 日
43
Contact Information
Events
Contact Information
Ms. Yongli Zhao 赵永丽
Registration
Tel: +86 0411-84710475; Phone: +86 18742520300
Email: [email protected]
Prof. Tian Tian 田甜
Opening Ceremony
Phone: +86 18840950676
Email: [email protected]
Ms. Ying Wang 王莹
Group Photo Taking
Tel: +86 0411-84713592; Phone: +86 13504261274
Email: [email protected]
Prof. Chunguang Bai 白春光
Keynote Speech
Phone: +86 13664228458
Email: [email protected]
Prof. Chunguang Bai 白春光
Forum/Session
Phone: +86 13664228458
Email: [email protected]
Ms. Yongli Zhao 赵永丽
Lunch & Dinner
Tel: +86 0411-84710475; Phone: +86 18742520300
Email: [email protected]
Equipment
Prof. Ming Gao 高明
Prof. Chunhua Zhang 张春华
Phone: +86 13942693102
Phone: +86 13130035991
Email: [email protected]
Email: [email protected]
Prof. Wei Liu 刘伟
Vehicle Scheduling
Phone: +86 15998655838
Email: [email protected]
44
Note
45
Note
46