&
This module is a series of slides
containing graphic effects along
with visual and written instructions
on how to use the ARI/Wright
Express fuel card.
Fuel Management Program
Where can I use the WEX fuel card?
The oil companies
displayed here are
just a few of the
major brands
accepted by WEX
WEX is the most widely accepted and used Fleet Fuel card in the country. It
is primarily intended to be used at major brand gas stations where Pay at the
Pump features are available. Please use only Pay at the Pump gas stations
to prevent complications. To find a location and the current fuel pricing in
your area – See www.arifleet.com/LucentTechnologies
The Fuel Card is for the purchase of gasoline or diesel
only. All other purchases are prohibited by Policy.
The fuel card is attached to a specific vehicle.
Each vehicle will have it’s own WEX fuel card
located in the driver packet from ARI. If a card
is missing from the driver packet never borrow
or use another vehicles WEX fuel card - Contact
the Alcatel-Lucent Fleet Line (toll Free)
1-866-353-3874 or send an e-mail to
[email protected] to order a new fuel card.
How does the WEX fuel card work?
It’s very simple and fast...
Step 1 The driver when purchasing fuel for the vehicle he/she operates must read the vehicle odometer.
When reading the odometer read only the whole miles and not the tenth of a mile.
Step 2 The driver will remove the WEX card from the driver packet and insert the card in the pump as
indicated below.
Step 3 The pump display will ask for the vehicle odometer reading. REMEMBER, enter only the whole
miles and no tenths of a mile. i.e. - if the odometer on the vehicle indicates - 23,567.5
Enter only 23,567 then press the enter key.
Closer look If you make a mistake it is easy to correct. Just press the
[CLEAR] key on the pump panel.
After you have entered the odometer reading (no tenths) and you
are sure you have entered it correctly now just press the
[ENTER] key.
Step 4 Now the pump display will instruct you to enter your Driver
PIN or Driver Number. This is a confidential 6 digit number
that will authorize your purchase of fuel with the ARI/Wright
Express fuel card. Enter the number on the pump key pad and
press [ENTER]
Step 5 Authorization for the purchase may take a few seconds and then
the pump display will instruct you to select the fuel grade and
you can begin fueling your vehicle.
Step 6 When you finish fueling your vehicle the display may ask you if
you want a receipt. Just select [NO]. We do not use the printed
receipts and if the pump prints the receipt just destroy the receipt
and discard it.
Select
[NO]
Helpful Hints...
Vehicles now have environmental controls built into the
vehicle engine controls and fuel subsystems…
• When filling the vehicle’s fuel tank, many times you can hear it fill and
of course the fuel nozzle will shut off, do not continue to add fuel after the
nozzle shuts off (called “packing the tank”). This has the potential of
damaging the vapor recover system in the vehicle and could cause the
vehicle to perform poorly.
• Be sure that the gas cap is securely
fastened. If not securely fastened or
if damaged, the vehicle’s “Service
Engine Soon” warming on the dash
may come on.
Let’s talk about when things don’t go right...
“I scan my WEX card and the display says see attendant”
Several possibilities maybe happening here…
• The magnetic strip on the WEX card may not be readable Have the gas station attendant to call the 800 customer line listed on the back of the
fuel card to get a verbal authorization.
• Some gas stations have an older gas computer system and the Pay at the Pump feature
does not accept Driver numbers or odometers.
Make sure that the gas station will take the WEX card by asking the attendant. If so
you will be able to fuel and the give the WEX card to the attendant to process the
purchase. The attendant will require you to enter your PIN and odometer reading as
illustrated below:
The WEX system is easy, convenient, and versatile for the
Alcatel-Lucent mobile fleet operation. Below are a few pointers
you should keep in mind...
If you are assigned a vehicle and the WEX card is missing, do not use the vehicle,
contact your supervisor immediately.
If you have had problems using the WEX card contact the Alcatel-Lucent Fleet Line
@ 1-866-353-3874 (toll free) or via e-mail at [email protected].
If you discover you have left the WEX card at a gas station contact the Fleet line
ASAP.
Never share your Driver PIN with anyone. The PIN is driver specific and has YOUR
NAME attached to it.
Never swap or borrow another vehicles WEX card with another vehicle.
The WEX card is for Fuel Purchases for your Alcatel-Lucent vehicle only.
Be sure to enter a correct mileage at each fuel stop.
The Alcatel-Lucent Fleet Team is committed to ensuring you the Alcatel-Lucent
driver a safe, well maintained and reliable vehicle.