Agenda
09.00-09.40
Nye muligheter med vårt Global Delivery Center (GDC) i India
09.40-10.30
Digitalisering av Trondheim kommune
10.30-11.00
11.00-
ServiceNow Business Consulting – en komplett pakkeløsning i
prosjekter
Avslutning
Velkommen til seminar og førjulsfrokost!
CONFIDENTIAL MATERIAL / RESTRICTED ACCESS
1
Copyright 2010 FUJITSU CONSULTING INDIA
The most experienced ServiceNow partner in Europe for all your
Enterprise Service Management initiatives.
CONFIDENTIAL MATERIAL / RESTRICTED ACCESS
2
ABOUT
US
Service Management - For The Entire Enterprise
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3
OUR SERVICENOW PRACTICE IN EMEIA
Fujitsu’s ServiceNow practice is the largest and most
experienced ServiceNow partner in EMEIA.
Symfoni ESM and Fujitsu EMEIA employees
UK • BELGIUM • THE NETHERLANDS • FINLAND • SWEDEN • DENM ARK • NORWAY • INDIA
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4
SYMFONI AT A GLANCE
Short history
ESTABLISHMENT
SERVICENOW PARTNER
ESM FOCUS
Symfoni was founded as a
Collaboration software
company and a dedicated
IBM Business Partner
Symfoni expanded it’s service
portfolio with the ITSM solution
from ServiceNow
The Collaboration
companies were sold out
and Symfoni ESM was
established
2010
2004
2016
2014
2011
2015
INDEPENDENT PROVIDER
COMPANY FISSION
A FUJITSU COMPANY
Symfoni changed its business
model to an independent
provider of IT-services and
“Collaboration” software
Symfoni split its business in
2 business areas; ESM and
Collaboration.
Symfoni ESM is aquired by
Fujitsu to strengthen the
position as leading
ServiceNow provider in
Europe
Service Management - For The Entire Enterprise
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5
5
OUR SERVICENOW PRACTICE IN EMEIA
8 COUNTRIES
7 YEARS IN THE
MARKET
400+
IMPLEMENTATIONS
285
Trained
Resourc
es in
EMEIA
UK • BELGIUM • THE NETHERLANDS • FINLAND • SWEDEN • DENM ARK • NORWAY • INDIA 6
CONFIDENTIAL MATERIAL / RESTRICTED ACCESS
6
Service Management - For The Entire Enterprise
CONFIDENTIAL MATERIAL / RESTRICTED ACCESS
7
7
Fujitsu Global ServiceNow Skills Map – Aug 2016
320 Fujitsu
Trained
Resources
Globally
Netherlands
Trained Resources: 32
Certified Resources: 20
Russia
Trained Resources: 10
Certified Resources: 4
UK&I
Trained Resources: 78
Certified Resources: 34
Poland
Trained Resources: 6
Certified Resources: 0
Belgium
Trained Resources: 32
Certified Resources: 27
Certified Instuctor: 2
US
Trained Resources: 11
Certified Resources: 6
Nordics
Trained Resources: 57
Certified Resources: 43
Certified Instuctor: 2
Italy
Trained Resources: 6
Certified Resources: 2
Portugal
Trained Resources: 2
Certified Resources: 0
Spain
Trained Resources: 5
Certified Resources: 3
Thailand
Trained Resources: 2
Certified Resources: 0
Germany
Trained Resources: 8
Certified Resources: 2
India
Trained Resources: 63
Certified Resources: 31
Fujitsu is ServiceNow’s 4th largest MSP Partner based on
numbers of certified individuals.
31st August - C. Blunt
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Australia & NZ
Trained Resources: 10
Certified Resources: 10
SERVICENOW LIFECYCLE PARTNER
BUSINESS and PROSESS CONSULTING
Strategy, Business Change,
Business Process Optimalisation
AUTHORIZED SUPPORT PARTNER
Trained and certified ServiceNow support
SERVICENOW CERTIFIED RESELLER AND
IMPLEMENTATION PARTNER
Trained and certified sales, trained and certified
consultants, 400+ implementations
AUTHORIZED TRAINING PARTNER
Certified ServiceNow trainers,
DESIGN & DEVELOPMENT
ITIL accredited trainers
Custom application development, Symfoni Value
Improving Practice
GLOBAL DELIVERY CENTER
FUJITSU SERVICENOW
SOLUTIONS
Application Management, Managed Services,
Symfoni WE, Fujitsu TRIOLE
Support, Off-site implementation
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9
SELECTED CUSTOMER OVERVIEW
Symfoni
ESMMATERIAL
/ Fujitsu
has a large
portfolio of global enterprise
customers (+ 85 customers)
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/ RESTRICTED
ACCESS
10
NORWAY – SERVICENOW CUSTOMERS
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11
Agenda
09.00-09.40
Nye muligheter med vårt Global Delivery Center (GDC) i India
09.40-10.30
Digitalisering av Trondheim kommune
10.30-11.00
11.00-
ServiceNow Business Consulting – en komplett pakkeløsning i
prosjekter
Avslutning
Velkommen til seminar og førjulsfrokost!
CONFIDENTIAL MATERIAL / RESTRICTED ACCESS
12
Copyright 2010 FUJITSU CONSULTING INDIA
ServiceNow Capability Framework
Fujitsu GDC
Copyright 2016 FUJITSU CONSULTING INDIA
Agenda
 Fujitsu - Global Delivery Center (GDC) Overview
 ServiceNow experience
 GDC offering
 Pros and cons of using offshore resources
 Symfoni GDC approach
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Copyright 2016 FUJITSU CONSULTING INDIA
Fujitsu Global Delivery Centers
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Copyright 2010 FUJITSU CONSULTING INDIA
ServiceNow- GDC on Fujitsu Global Map
GDC RESOURCES
Netherlands
SNOW Resources: 8
REGIONAL RESOURCES
Nordics
SNOW Resources: 3
Russia
SNOW Resources: 12
UK & I
SNOW Resources: 35
Belgium
SNOW Resources: 14
US
SNOW Resources: 2
Portugal
SNOW Resources: 9
Poland
SNOW Resources: 2
Germany
SNOW Resources: 8
Thailand
SNOW Resources: 2
India COE
SNOW Resources: 54
AU & NZ
SNOW Resources: 9
* Numbers are set as per available information
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Copyright 2015 Fujitsu India GDC
ServiceNow experience
 Many years of experience with delivery ServiceNow implementation services to
customers around the world
 Implementation of ServiceNow for Fujitsu world wide. To date one of the biggest
ServiceNow implementations.
 ServiceNow certifications like sys admin and Implementation specialist.
 Team comprised of ServiceNow solution architects, testers, developers,
administrators, project managers etc.
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Copyright 2010 FUJITSU CONSULTING INDIA
GDC - ServiceNow Competency
Solutions Design and Architecture
(COE team)
Implementation, Migrations &
Upgrade
Custom Development
Integration
Administration
&
BAU Support
End-to-End
Testing
Training
Orchestration
Customer
Demo/POC
Consulting
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GDC- ServiceNow Offerings








Due diligence
ROI
Process
consulting
Solution
offering
Pre-sales
Bid
Management
Customer
Presentation
POC
Development




Implementation
Customizations
Enhancements
Accelerator
(Ready to
deploy
framework)
Integration
Migration
Consulting Implementation
Migration from:






BMC Remedy
HPSM
Cherwell SM
CA SDM
Clarity
TFS
and many
more…











SSO
LDAP
Web Services
MID Server
Email
CMDB
SCOM
SCCM
AWS
Azure
3rd Party Tools
Discovery









Computers
Clusters
Virtual
Machines
Routers
Network
Devices
Hardware
Devices
Web Servers
Database
Servers
IP Networks
and many…
CONFIDENTIAL MATERIAL / RESTRICTED ACCESS
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Testing
Upgrade




Instance
Upgrade
Features
Upgrade
Patch Upgrade
Hotfix Upgrade









Unit Testing
Functional
Testing
Ad-hoc Testing
Smoke Testing
Regression
Testing
Integration
Testing
Upgrade
Testing
Performance
Testing
Compatibility
Testing
BAU Support





Warranty
Support
Steady State
Support
24x7 Support
L0/L1 Support
L2/L3 Support
Pros and cons of using offshore resources
Pros:
• Lower costs
• Efficient team
• Quick deliveries
• 24/7 availability
Cons:
Communication /cultural barriers
Quality vs. Cost
Confidentiality
Slipping control
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Our approach
 All communication will go though your normal Symfoni ESM contact
 Quality control done by Symfoni ESM contact who knows the customer’s solution
best
 GDC resources working on the back end with technical configurations
 Using low cost resources in activities that are time consuming or requires
specialized skills (like testing, master data management, service catalogue setup,
various development etc.)
 Only customer approved GDC resources get access to the customers solutions
 Symfoni ESM are in close dialogue with the relevant GDC resources
CONFIDENTIAL MATERIAL / RESTRICTED ACCESS
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CONFIDENTIAL MATERIAL / RESTRICTED ACCESS
22
Agenda
09.00-09.40
Nye muligheter med vårt Global Delivery Center (GDC) i India
09.40-10.30
Digitalisering av Trondheim kommune
10.30-11.00
11.00-
ServiceNow Business Consulting – en komplett pakkeløsning i
prosjekter
Avslutning
Velkommen til seminar og førjulsfrokost!
CONFIDENTIAL MATERIAL / RESTRICTED ACCESS
23
Copyright 2010 FUJITSU CONSULTING INDIA