UNF MHA Student
Handbook
Guidance for Your Study at UNF
The UNF’s Master of Health Administration (MHA) Student Handbook describes the
expectations for behavior and conduct in the UNF community and outlines the procedures to
be followed when these expectations are not met. It includes the Student Code of Conduct, the
Academic Integrity Policy, as well as other rules, regulations, and policies governing student life.
v2014-2015
Master of Health Administration
Graduate Program Student Handbook
Welcome!
Welcome to the University of North Florida Master of Health Administration (MHA)
Program! The MHA Program challenges our students to become confident, competent, and
compassionate healthcare leaders who are able to practice management competencies within a
changing healthcare environment.
The MHA competency model includes the six domains of Communication, Interpersonal
Effectiveness, Critical Thinking, Business Analysis and Problem Solving, Management and
Leadership, and Professionalism and Ethics. There are a total of 26 competencies included in
these domains. Within our competency framework, we identify those competencies that are
behavioral (B) and those that are technical (T). Below, we indicate where each required area is
addressed.
Communications (4 competencies)
1. Listen and understand the ideas and thoughts of others. (B)
2. Speak clearly and effectively before individuals and groups and use non-verbal forms of
communication. (T)
3. Communicate clearly and effectively in writing. (T)
4. Demonstrate appropriate communication for different audiences and situations. (B)
Interpersonal Effectiveness (4 competencies)
5. Work collaboratively in a team setting. (B)
6. Coach, mentor and support others. (B)
7. Establish, build, and maintain relationships with others including those with diverse
backgrounds and perspectives. (B)
8. Use diplomacy and tact. (B)
Critical Thinking (4 competencies)
9. View issues from different perspectives and ask the right questions when making
decisions. (B)
10. Identify and prioritize organizational needs and solutions. (B&T)
11. Use statistical and analytical tools to measure and improve organizational performance.
(T)
12. Appropriately challenge others viewpoints and perspectives. (B)
1
v2014-2015
Business Analysis and Problem Solving (5 competencies)
13. Apply economic theory and advanced financial knowledge to decision making. (T)
14. Demonstrate strategic thinking skills in planning and evaluation. (B)
15. Recognize political and legal implications of actions and decisions. (B&T)
16. Identify and prioritize organizational needs and market imperatives in
design and development of business plans for health Programs and services. (T)
17. Demonstrate project management skills. (T)
Management and Leadership (5 competencies)
18. Demonstrate basic leadership skills. (B)
19. Differentiate between management and leadership. (B&T)
20. Know, support and use team development methods. (B)
21. Demonstrate effective techniques for working with boards and governance structure.
(B&T)
22. Articulate a clear image of direction and success that is compelling and engaging. (B)
Professionalism and Ethics (4 competencies)
23. Articulate, model and reward professional values and ethics.(B)
24. Understand, demonstrate and reward cultural sensitivity and competence. (B)
25. Demonstrate integrity in dealing with others. (B)
26. Establish and maintain professional relationships. (B)
The MHA Student Handbook serves as a resource for students, faculty and others involved in
this program. It provides information about the academic and administrative policies and
procedures specific to the program. When policies and procedures are revised, appropriate
updates to this manual will be made. For university-wide procedures that pertain to graduate
studies, please refer to the UNF Graduate Catalog. Information about UNF’s Graduate School
degree requirements and important policies and procedures are published in the Graduate
Catalog. The policies, procedures and guidelines for UNF’s MHA degree were developed to
conform to the Brooks College of Health and University of North Florida requirements.
In addition to this Handbook, you are required to read the Graduate School Student Handbook
as it provides general information applicable to all graduate students regardless of their
programs of study. While this handbook contains valuable information specifically related to
graduate studies in Health Administration at UNF, the Graduate School Student Handbook
addresses policies, procedures and resources related to graduate studies in general at UNF.
2
v2014-2015
It is your responsibility to review the information both in this Handbook and in the Graduate
School Student Handbook as you will be held responsible for abiding by its content.
Specific Policies and Procedures Adopted by MHA Program Faculty: November 2014.
1. Professional Orientation








1.1 Overview of the MHA Degree
1.2 Program Accreditation & Professional Certification
1.3 MHA Program Mission Statement
1.4 Goal Statements & Measurable Objectives
1.5 Graduate Academic Learning Compacts (GALCs)
1.6 Values Statement
1.7 Commitment to Diversity
1.8 Ethical & Professional Conduct
2. Getting Started







2.1 Faculty Contact Information
2.2 Admissions
2.3 Probationary Admissions
2.4 Registration
2.5 Course Selection & Format
2.6 Advisement
2.7 Student Involvement
3. Program & Degree Requirements









3.1 Program of Study
3.2 Required Course Descriptions
3.3 Health Administration Capstone & Practicum
3.4 Field Experiences
3.5 Elective Courses
3.6 Transfer of Credit
3.7 MHA Program Course Sequence
3.8 Application for Graduation
3.9 Award of Degree
3
v2014-2015
4. Policies & Procedures


















4.1 MHA Communication
4.2 Changes to the MHA Curriculum
4.3 Class Attendance & Participation
4.4 Satisfactory Academic Progress
4.5 Adding and Dropping Courses during Add/Drop
4.6 Withdrawing from Courses after Add/Drop
4.7 Late Withdrawals
4.8 Repeating Courses
4.9 Incomplete Grades
4.10 Inactive Students
4.11 Violations of Academic Integrity
4.12 Second Master's Degree
4.13 MHA Course or Program Concerns
4.14 Student Appeals
4.15 Grade or Term Forgiveness
4.16 Program Site Dress Code
4.17 Electronic Communication Devices
4.18 Policies & Procedures Amendments
5. Financial Support
 5.1 In-state vs. Out-of-state Designations
6. Resources




6.1 Professional Organizations
6.2 Career Opportunities
6.3 UNF Student Resources
6.4 Forms
4
v2014-2015
Master of Health Administration
Graduate Program Student Handbook
Chapter 1 Professional Orientation








1.1 Overview of the MHA Degree
1.2 Program Accreditation & Professional Certification
1.3 MHA Program Mission Statement
1.4 Goal Statements & Measurable Objectives
1.5 Graduate Academic Learning Compacts (GALCs)
1.6 Values Statement
1.7 Commitment to Diversity
1.8 Ethical & Professional Conduct
1.1 Overview of the MHA Degree
The MHA degree is the most widely recognized professional credential for healthcare
leadership positions. This degree is appropriate for those who wish to pursue careers in
developing, planning, managing, or leading health care organizations. MHA graduates are able
to integrate and apply their knowledge to improve health care organizations, and possess the
competencies necessary to practice in a wide range of public and private health care
organization. Graduates are typically employed in hospital, medical groups and other health
care organizations.
UNF’s MHA Program provides students with the professional education necessary to become
competent and committed health care leaders by focusing on competencies specific to health
care administration. MHA courses are designed around the “Core Competencies for Health
Administration” addressed by organizations such as the National Center on Healthcare
Leadership and ACHE. Our MHA program competencies were developed by the MHA program
faculty with input from our Health Administration Advisory board. The MHA Program
competencies were formally approved by the MHA faculty and are reviewed on a routine basis.
Training in social and behavioral sciences related to management examines the political,
economic, and socio-cultural context of healthcare administration and teaches skills necessary
for successful management. Managerial Epidemiology and Health Information Technology are
the basic sciences necessary to measure the extent of health problems and identify effective
interventions. The financial aspects of the program prepare students for a management
position within a healthcare organization. Additionally, students select elective courses to
broaden their expansion of mastery in the healthcare field. Organizational aspects of
5
v2014-2015
leadership, management, and the capstone course serve as a multidisciplinary approach to
developing a personal skillset for healthcare administration.
The MHA program supports the values of ethical health administration found in the ACHE code
of conduct, such as equity, honesty, patient’s rights and community focus. Interpersonal skills
such as cooperation with other professionals and staff, as well as working with individuals and
community groups are emphasized.
1.2 Program Accreditation & Professional Certification
The UNF MHA Program is nationally accredited by the Commission on Accreditation of
Healthcare Management Education (CAHME). Graduates are eligible to earn professional
certification through American College of Healthcare Executives (ACHE).
1.3 MHA Program Mission Statement
The mission of the University of North Florida MHA Program is to prepare health administrators
with the knowledge and skills necessary to manage health care administration. This mission is
accomplished through excellence and innovation in graduate teaching and research, with a
commitment to diversity, community involvement and professional service.
1.4 Goal Statements & Measurable Objectives
Instructional Goal
The MHA Program’s instructional goal is to provide a relevant and high quality educational
program that prepares graduates for successful careers in healthcare administration.
Instructional Objectives:
1. Each academic year, at least 80% of required MHA courses will receive a UNF student
ISQ item average of very good to excellent for “overall rating of instructor.”
2. Each academic year, at least 80% of graduating MHA students will report “agree” or
“strongly agree” when reporting their overall satisfaction with the internship experience
on the exit survey.
3. Each academic year, at least 80% of graduating MHA students will report “agree” or
“strongly agree” when reporting their overall satisfaction with the MHA program on the
exit survey.
4. On the Alumni Survey given every 3 years, at least 80% of alumni will report “agree” or
“strongly agree” when asked if the UNF MHA program adequately prepared them to
practice as a healthcare administrative professional.
5. The MHA program faculty will annually review and incorporate feedback as necessary
from the Health Administration Advisory board regarding the relevance of the program
of study to current health care trends and issues.
6. Each academic year, at least 50% of required MHA courses will include information on
the appreciation of diversity relevant to course content.
6
v2014-2015
Research Goal
The MHA Program’s research goal is to engage in innovative research leading to new
discoveries and practices that impact health care management and organization performance.
Research Objectives:
1. Each faculty member will produce at least 1 scholarly work annually as indicated by
peer-reviewed publications, internal/external grants or contracts, or presentations in
the healthcare administration field.
2. At least 15% of faculty will address the impact of diversity within at least one research
project per year.
3. At least 10% of MHA students will collaborate with faculty in research activities.
Service Goal:
The MHA Program’s service goal is to provide service that improves the health of individuals
and organizations within the communities we serve.
Service Objectives:
1. Each faculty member will participate in at least one local, state or national health
related organization or community based service effort annually.
2. At least one MHA faculty member will facilitate a health administration HASA and
UPDelta service or training event in the local community each year.
3. The health administration student groups will participate in at least one service project
annually.
1.5 Graduate Academic Learning Compacts (GALCs)
UNF MHA Core GALCs
Graduates will be able to demonstrate:
Communications
1. Listen and understand the ideas and thoughts of others. (B)
2. Speak clearly and effectively before individuals and groups and use non-verbal forms of
communication. (T)
3. Communicate clearly and effectively in writing. (T)
4. Demonstrate appropriate communication for different audiences and situations. (B)
Interpersonal Effectiveness
7
v2014-2015
5. Work collaboratively in a team setting. (B)
6. Coach, mentor and support others. (B)
7. Establish, build, and maintain relationships with others including those with diverse
backgrounds and perspectives. (B)
8. Use diplomacy and tact. (B)
Critical Thinking
9. View issues from different perspectives and ask the right questions when making
decisions. (B)
10. Identify and prioritize organizational needs and solutions. (B&T)
11. Use statistical and analytical tools to measure and improve organizational performance.
(T)
12. Appropriately challenge others viewpoints and perspectives. (B)
Business Analysis and Problem Solving
13. Apply economic theory and advanced financial knowledge to decision making. (T)
14. Demonstrate strategic thinking skills in planning and evaluation. (B)
15. Recognize political and legal implications of actions and decisions. (B&T)
16. Identify and prioritize organizational needs and market imperatives in
design and development of business plans for health Programs and services. (T)
17. Demonstrate project management skills. (T)
Management and Leadership
18. Demonstrate basic leadership skills. (B)
19. Differentiate between management and leadership. (B&T)
20. Know, support and use team development methods. (B)
21. Demonstrate effective techniques for working with boards and governance structure.
(B&T)
22. Articulate a clear image of direction and success that is compelling and engaging. (B)
Professionalism and Ethics
23. Articulate, model and reward professional values and ethics.(B)
24. Understand, demonstrate and reward cultural sensitivity and competence. (B)
25. Demonstrate integrity in dealing with others. (B)
26. Establish and maintain professional relationships. (B)
8
v2014-2015
1.6 Values Statement
The Health Administration program values a commitment to ethics, integrity, respect,
collaboration among multi-disciplinary teams and management of change in support of
innovation. The Health Administration program is committed to maintaining and enhancing
professional standards and competencies across the health administration professionals
1.7 Commitment to Diversity
The MHA faculty are committed to achieving diversity and cultural competence within the
Program. We support the University Mission, Vision, Goals, Strategies and Values. Additionally,
we emphasize reflecting the value of diversity through the Office of Equal Opportunity and
Diversity’s mission and policies.
UNF Mission Statement
UNF fosters the intellectual and cultural growth and civic awareness of its students, preparing
them to make significant contributions to their communities in the region and beyond. At UNF,
students and faculty engage together and individually in the discovery and application of
knowledge. UNF faculty and staff maintain an unreserved commitment to student success
within a diverse, supportive campus culture.
UNF Vision Statement
UNF aspires to be a preeminent public institution of higher learning that will serve the North
Florida region at a level of national quality. The institution of choice for a diverse and talented
student body, UNF will provide distinctive programs in the arts and sciences and professional
fields. UNF faculty will excel in teaching and scholarship, sharing with students their passion for
discovery. Students, faculty, staff, alumni, and visitors will enjoy a campus noteworthy for its
communal spirit, cultural richness, and environmental beauty.
University Values






The pursuit of truth and knowledge carried out in the spirit of intellectual and artistic
freedom;
Ethical conduct;
Community engagement;
Diversity;
Responsibility to the natural environment; and
Mutual respect and civility.
9
v2014-2015
Non-Discrimination, Equal Opportunity and Diversity Statement
UNF “is committed to providing an inclusive and welcoming environment for all who interact in
our community. In building this environment, we strive to attract students, faculty and staff
from a variety of cultures, backgrounds and life experiences. While embracing these concepts,
including our obligations under federal, state and local law, UNF is equally committed to
ensuring that educational and employment decisions, including but not limited to recruitment,
admission, hiring, compensation and promotion, are based on the qualifications, skills and
abilities of those desiring to work, study, and participate in our community.
To accomplish this intent, UNF shall not commit or permit discrimination or harassment on the
basis of genetic information, race, color, religion, age, sex, disability, gender
identity/expression, sexual orientation, marital status, national origin or veteran status in any
educational, employment, social or recreational program or activity it offers. Similarly, UNF will
not commit or permit retaliation against an individual who complains of discrimination or
harassment or an individual who cooperates in an investigation of an alleged violation of
University Regulation. In exercising these standards, the University will not abridge either free
speech or academic freedom based on its context.”
1.8 Ethical & Professional Conduct
Code of Ethics
The MHA Program subscribes to the basic standards underlying the professional codes of ethics
developed and adopted by professional healthcare administration associations. These include
the Code of Ethics for the Health Education Profession, developed by the American College of
Healthcare Executives (ACHE). As a student in the program, you are expected to be familiar
with and follow these professional standards of ethics.
Professional Behavior
The MHA faculty have developed a number of Program and course policies to benefit
students. As your professors, one of our roles is to help you develop professionalism. We
expect students to present themselves as professionals both in class and when interacting in
the community as a representative of the UNF MHA Program. You are a reflection of our
Program. When you are applying for jobs, you will be competing against other highly qualified
graduates from various states and related programs. We want you to stand out, to be
professional, and to be successful in your future career.
Students in the MHA Program are expected to demonstrate professional behaviors such as: 1)
honesty; 2) commitment to learning, 3) appropriate interpersonal and communication skills, 4)
effective use of time and resources, 5) use of constructive feedback, 6) problem-solving, 7)
responsibility, 8) critical thinking, and 9) time management. The MHA Program Faculty strongly
10
v2014-2015
believes that professional behavior patterns begin during the student’s academic preparation.
Class attendance, promptness, preparation and active participation in class activities and
discussions are prime indicators of mature and professional behavior. Non-compliance with
professionalism policies may result in a reduced letter grade or failure in a given course.
The Free and Open Pursuit of Knowledge
UNF encourages the free and open pursuit of knowledge; we consider this to be a fundamental
principle and strength of a democratic people. To this end, UNF expects its students, its faculty,
its administrators, and its staff to uphold the highest standards of academic integrity. UNF
expects all members of the University community to both honor and protect one another’s
individual and collective rights.
Academic Integrity
Students are expected to abide by the policy on academic integrity as stated in the UNF
Graduate Catalog:
Claiming One's Own Work
Each student is honor-bound to submit under their name or signature only their own work; to
fully acknowledge their use of any information, ideas, or other matter belonging to someone
else, and to properly document the source in question; and to offer for credit only that work
which they have has completed in relation to the current course.
Violations of Academic Integrity
Under this heading, the UNF Student Handbook identifies several types of violations; these
include but are not limited to: cheating; fabricating and falsifying information or citations;
submitting the same work for credit in more than one course; plagiarizing; providing another
student with access to one’s own work to submit under this person’s name or signature;
destroying, stealing, or making inaccessible library or other academic resource material; and
helping or attempting to help another person commit an act of academic dishonesty. UNF
authorizes any instructor who finds evidence of cheating, plagiarism, or other wrongful
behavior that violates the UNF Academic Integrity Code to take appropriate action. Possible
action includes, but is not limited to, failing the student on the work in question, failing the
student for the course, notifying the appropriate academic dean or Vice President for Student
Affairs, and requesting additional action be taken.
The consequences of a breach of academic integrity may result in an F, which is unforgivable,
regardless of withdrawal status, and dismissal from the MHA Program.
11
v2014-2015
Course Content
MHA courses may address subject matters, issues, or perspectives to which some might object.
Such objections will not exempt a student from course requirements. UNF stands behind the
right of its instructors to include material that is challenging in any number of ways. The faculty
urges students to discuss any concerns they might have concerning the content of their courses
with their instructors.
Master of Health Administration
Graduate Program Student Handbook
Chapter 2 Getting Started







2.1 Faculty Contact Information
2.2 Admissions
2.3 Trial Program (Probationary Admissions Stipulations)
2.4 Registration
2.5 Course Selection & Format
2.6 Advisement
2.7 Student Involvement
2.1 Faculty Contact Information
Name
Position
Contact
Ext.
Dr. Jeffrey Harrison
Department of Public
Health Chair
[email protected]
Brooks College of Health
Bldg 39, 4th floor, Room 4034
2840
Dr. Mei Zhao
MHA Program Director
[email protected]
Brooks College of Health
Bldg 39, 4th floor, Room 4017
1444
BCH Advising Office
Brooks College of Health
Bldg 39, 2rd floor, Room 2031
2812
UNF Graduate
Admissions Office
[email protected]
JJ Daniel Hall
Bldg 1, 2nd Floor, Room 2000
1360
For a complete listing of departmental faculty, click here.
12
v2014-2015
2.2 Admissions
Program admissions are handled initially by the UNF Graduate School; after all required
documents are received, applications are forwarded to the MHA Program for review. The UNF
MHA Program is designed based on a cohort model and considers applications for admission of
new students for the summer and fall term of each year. It awards admission to new students
based upon availability of openings within the cohort. The monthly review process for
admissions each fall begins September. Applicants are encouraged to submit their applications
and required documents before March 15 (for summer term), and June 1 (for fall term) to
ensure admittance pending application review. The following information must be submitted
to the UNF Graduate School:
University Admission requirements:
1. A baccalaureate degree from a regionally accredited U.S. institution or its equivalent
from a foreign institution with a GPA of 3.0 or higher in all work attempted in the last 60
credit hours of undergraduate study.
Additional MHA program requirements:
1. A 2-3 page personal statement describing:
 Reasons for seeking an MHA degree
 Career objectives
 Any other information you feel is pertinent to your admission
2. Resume including:
 Education
 Work experience
 Honors and/or memberships in school, profession, and service organizations
3. Two letters of recommendation
4. GRE test scores
 Prior to July 1, 2011: combined 1000 with verbal and quantitative portions
 After July 1, 2011:
146 verbal, 148 quantitative
 The GMAT will be accepted in place of the GRE with a desired 500 total score (20
verbal, 22 quantitative)
 Applicants with a previously earned PhD, MD, and JD degree (or U.S. equivalent)
are not required to submit GRE scores.
13
v2014-2015
Students should be aware that admission into any graduate program is granted on a
competitive basis. Students meeting minimum requirements may be denied admission based
on such factors as program capacity or academic discretion. Likewise, students may be
considered for admission as an exception if stated admissions criteria are not met.
2.3 Trial Program (Probationary Admissions Stipulations)
Students admitted to the MHA program on a trial basis must earn a grade of B or better in all
MHA required classes during the first semester for full time students or during the first year for
part time students. Students who meet this criterion will be granted full admission to the
program; those who do not meet this criterion will not be allowed to continue in the program.
2.4 Registration
One Stop Student Services Center
One Stop Student Services Center (One Stop) assists current students with a wide range of
policy and procedural issues related to financial aid, admissions, academic records, Veterans
affairs, and registration. The office provides a central point of communication and contact for
all of Enrollment Services and coordinates many procedural functions that previously would
have required students to travel from office to office. The One Stop also provides access to selfservice computer kiosks and a pay-for-print multi-purpose machine for photocopying and
printing documents. The overarching goal of the One Stop is to provide excellent service to
students and streamline procedures while helping to maintain the integrity of the institution.
One Stop does not advise students regarding course selections or substitutions. Those functions
rest with the academic advisors. One Stop Student Services may be contacted at (904) 6205555, via email at [email protected], or at Hicks Hall, Building 53, Suite 1700. Through the One
Stop website and the myWings student portal, students can access and manage many of the
enrollment functions handled in One Stop Student Services.
Registration
Approximately three quarters of the way through each semester, One Stop Student Services
posts an online Course Schedule for the upcoming semester. Registration time tickets and an
open registration schedule are posted on the university matriculation calendar online. Students
register online during their time ticket.
2.5 Course Selection & Format
Student Orientation
An MHA New Student Program Orientation is normally scheduled prior to the first week of
classes in the fall semester. It is expected that MHA students will make every attempt to attend
this session.
14
v2014-2015
Mandatory MHA Program Course Sequencing
All students are expected to follow the course sequencing shown in this handbook. Students
who fail to follow the sequence without official approval from the Program Director will likely
delay their graduation. Consistent with the cohort model MHA program courses are offered
only once per year. If a student gets off sequence, or has to retake a required course, it will
likely delay that student’s graduation for at least one year.
Substitutions cannot be made in the core requirements unless the substituted course meets all
the required Program competencies for that course. The signatures of the student and MHA
Program Director are required for substitutions.
Students who do not follow the program course sequencing will not be granted time extensions
to complete the degree, and will likely forfeit their ability to obtain the degree. Requests for
extensions may be supported according to the following guidelines: (1) the student must
request the extension in writing; (2) the student must provide written documentation as
evidence demonstrating an excusable reason for the extension (usually a major medical
emergency or similar tragedy); and (3) the request must be approved by the MHA Program
Director. Contact the Program Director for more information.
Class Size & Format
Each UNF MHA cohort is limited to 30 students, thus limiting class sizes to 30. All courses are
offered once per year in one of three manners: 1) one evening per week in a face-to-face
format; 2) via distance learning (some electives); or 3) via a hybrid format (half face-to-face and
half distance learning).
Full & Part-time Sequences
The UNF MHA Program course sequencing is based upon full time students taking 9 credit
hours in each fall and spring semester, and 6 hours in summer semester. The part time
sequencing is based upon students taking 6 hours in each fall and spring semester, and 3 hours
in summer semester. This allows full time students to graduate in 2 full years, and part time
students to graduate in 3 full years. Students desiring to take more than 9 semester hours must
obtain the approval of the Program Director prior to the beginning of the respective semester.
2.6 Advisement
Academic Advisement
The MHA Program Director is the advisor of record for academic advisement for all MHA
students. An advising e-mail is sent to students each semester the week before registration
begins notifying students of the courses they should enroll in for the next semester. Course
15
v2014-2015
registration is straight forward since all students are required to follow the Course Sequence
(available on the MHA web site, the MHA Blackboard site, and in this Handbook). Additional
advising questions may be sent via email, or student may request a phone or in-person meeting
with the Program Director. The Program Director also approves electives, performs graduation
checks, and similar tasks.
BCH advising staff are available to help with registration and other course related issues.
Career Advising
The UNF Career Services Center provides a variety of career services, programs, and resources
specifically designed to help students make a successful transition from academics to a
professional career. These services include resume development, interview skills, job search
resources and career fairs. The Brooks College of Health has a Career Services Liaison located in
BCH and specializing in the health professions.
The MHA Program Director, Executive in Residence and other faculty are also available by
appointment to meet with students to provide guidance on continuing education, career paths
and professional development opportunities.
2.7 Student Involvement
Health Administration Advisory Board
The UNF MHA Program has a Health Administration Advisory Board with membership
representing health care executives, MHA faculty, students, and program alumni. The president
of HASA and UPD are on the Board. The Health Administration advisory board meets quarterly
each year and submits recommendations to the Program faculty regarding curriculum,
marketing, student recruitment, program policies and procedures. According to their Bylaws,
the Health Administration Advisory Board has the following dutiesUniversity of North Florida
Brooks College of Health
Health Administration Programs
Advisory Board Bylaws
I.
PURPOSE
The purposes of the Health Administration Programs’ (the Programs) Advisory Board (the Board) are
to (1) promote College of Health Programs in Health Administration to the Programs’ various
external constituencies, (2) assist with identifying and acquiring additional resources, (3) serve as an
16
v2014-2015
advocate of the Health Administration Programs on and off campus, and (4) give advice to the
Programs’ faculty regarding the curriculum and to students regarding their professional needs.
II.
MEMBERSHIP
A.
Fair and Reasonable Representation
The Board shall maintain a fair and reasonable representation among its membership
regarding gender, race, ethnicity, age, profession, and geographical distribution.
B.
Non-academic Membership
The non-academic membership of the Board shall consist of not fewer than eight nor more
than ten non-academic members who represent various segments of the health industry or
who have a demonstrated interest and commitment to health administration education.
C.
Nomination and Election of Non-academic Members
Normally, the Nominating Committee (see IV.B. below) shall identify candidates for new and
replacement members each year or as circumstances warrant. Nomination may also be
made from the floor by a member of the Board. Election requires only a simple majority of
the Board members present.
D.
Academic membership
The Program Director and two additional Program faculty shall serve as academic members
of the Board.
E.
Alumni/Student Membership
One alumni and two student representative shall be appointed by the Program Director.
The student representative shall be the President of the Health Administration Students
Association (HASA) and the president of Upsilon Phi Delta (UPD).
F.
Membership Terms and Rotation
The term of non-academic Board members shall be three years. Board members may be
re-elected to subsequent terms.
Non-academic board members shall rotate on staggered three-year terms, replacing
approximately one-third of their number each year.
If a Board member vacates their position before their term, then the Board will elect a
qualified member to complete the remainder of the term of the vacated position.
The alumni representative shall be appointed by the Program Director and shall serve for a
two-year term.
Academic members shall be appointed by the Program Director and shall serve one-year
terms during the period of their appointment as Program faculty at the University.
17
v2014-2015
III.
OFFICERS
The officers of the Board shall consist of a Chair and a Vice Chair (Chair-Elect), chosen from the nonacademic membership. The Chair and Vice Chair shall serve for two-year terms. The Vice Chair will
succeed to the position of Chair at the completion of their term.
A.
Chair
The Chair shall set the agenda and preside at all Board and Executive Committee meetings,
appoint committees, and represent the Board at official school and University functions as
warranted.
B.
Vice Chair
The Vice Chair shall fulfill the Chair’s duties in the absence of the Chair, assist the Chair in
providing leadership for the Board, serve on the Executive Committee, and preside over the
Nominating Committee for the election of new members.
C.
Nomination and Election of Officers
Each year the Nominating Committee shall present to the Board a slate of candidates for
any positions on the Board, including the offices of Chair and Vice Chair when applicable,
that have become or are scheduled to become vacant that year, due to expiration of a
member’s term, or for any other reason. The slate of candidates will follow criteria
identified in these Bylaws and as otherwise identified by the Board. Nominations may also
be made from the floor by any member of the Board. Election requires only a simple
majority of the Board members present.
IV.
COMMITTEES
A.
The Executive Committee
The Executive Committee of the Board shall consist of the Chair, Vice-Chair, the Program
Director, and an additional member of the Board who shall be appointed to the Executive
Committee annually by the Chair.
The Executive Committee shall develop long-term plans and strategies for consideration by
the Board, including an annual plan outlining the goals and activities for the Board for the
year, address opportunities and/or challenges in a timely fashion, and support the work of
the Board throughout the year. The Program Director and/or Board Chair may call a
meeting of the Executive Committee whenever circumstances warrant.
B.
Nominating Committee
The Nominating Committee shall consist of the Program Director, the Vice Chair of the
Board, and at least one other member of the Board appointed by the Board Chair. The
Nominating Committee nominates candidates for new and replacement membership on the
Board as circumstances warrant.
18
v2014-2015
C.
Ad Hoc Committees
The Chair may appoint ad hoc committees of the Board as needed.
V.
DUTIES OF THE BOARD
The Board shall have the following duties:
To provide general guidance and input regarding the skills and training required for practitioners in
the field of health administration.
B. To participate in the Program’s process for accreditation by professional accreditation groups.
C. To assist the growth and development of the Programs, through participation in field visits and
guest lectures.
D. To serve as a resource to the Programs, in providing opportunities for student projects,
internships and placement for graduating students, to the degree feasible.
E. To contribute annually to the Board Outstanding Student Award Fund in the amount of $200, or
other amount as agreed by the Board.
F. To serve as ambassadors of good will representing the Programs to the health care community
in Jacksonville and northeast Florida.
V.
MEETINGS
The full Board shall meet three times a year (one time per semester). The Chair may call special
meetings of the Board, as warranted.
VI.
QUORUM
A quorum shall consist of a simple majority of the full Board membership.
VII.
AMENDMENTS
Amendments to these bylaws must be announced and published to Board members at least 30 days
in advance of any Board meeting at which such amendments will be considered and voted and
published to Board membership.
MHA Student Advisory Board & Program Committees
MHA students may participate in Program governance by serving on Program committees, and
through the MHA Program Student Advisory Board. The Student Advisory Board is composed of
19
v2014-2015
the HASA and Upsilon Phi Delta officers and meets at least once per year to provide input on
the program strengths and areas in need of improvement. The UNF MHA Program is
committed to gathering student input and responding as appropriate.
MHA Program Evaluation
MHA students and alumni participate in the evaluation of the MHA Program. Requests to
participate in providing feedback are announced in classes, on the MHA website and via
email. Students provide input through evaluation of individual courses (Instructional
Satisfaction Questionnaire) and program evaluation surveys (Current Student Surveyadministered spring of each year, Exit Survey-administered in the Practicum class each summer,
and Alumni Survey-administered every two to three years). The UNF MHA Program also
involves employers of MHA graduates in program evaluation through their survey, and through
their evaluation of MHA interns when they serve as preceptors.
UNF Upsilon Phi Delta
About Us
Established as a charter member in 1999, UNF’s chapter of Upsilon Phi Delta (UPDelta) serves
high-achieving students pursuing a degree in healthcare administration. UPDelta’s primary
objective is to enhance the student’s academic experience by building professional
relationships and developing interpersonal skills. Membership is offered to a select few
students who meet the standards of this national honor society and our local chapter
standards.
Mission Statement
The mission of the Upsilon Phi Delta Honor Society is to recognize, reward, and encourage
academic excellence in the study of health administration
Vision
The vision of the Upsilon Phi Delta Honor Society is to enrich students’ academic and leadership
experience while providing opportunities to build professional relationships and networking
skills.
Benefits




Recognized academic excellence
Professional networking opportunities
Leadership experience
Community involvement
20
v2014-2015



National honor club affiliation (Association of University Programs in Health
Administration-AUPHA)
Resume-building asset
Career development
Criteria
Undergraduate Student


Cumulative GPA of 3.35 or higher
Completion of 18 upper-level credits
Graduate Student


Cumulative GPA of 3.5 or higher
Completion of 18 Credit Hours
Health Administration Student Association
Developing tomorrow’s healthcare leaders today.
About Us
Health Administration Student Association Members are actively involved on
campus. We organize events on current healthcare topics, fundraisers, provide students
opportunities to network with health professionals in Jacksonville and participate in the
yearly Congress on Healthcare Leadership in Chicago held by the American College of
Health Executives.
Reasons to Join:
 Networking
 Leadership Opportunities
 Career Growth & Enhancement
 Information on health administration careers and trends
 Access to local and national speakers
21
v2014-2015
 Access to local healthcare facilities and administrators
Shadowing/Volunteering
HASA’s top priority is to put students in touch with the local healthcare community. One
of the ways we do that is to give students the up close and personal experience of an
Executive Job Shadow.
Operation Field Trip
HASA offers opportunities to tour medical facilities in and around the Jacksonville area.
We organize “field trips” to local outpatient clinics, hospitals, and physician practices to
illuminate the clinical and administrative aspects of healthcare delivery.
ACHE Congress Scholarship
In the world of health administration, networking and professional development is
critical. The American College of Healthcare Executives (ACHE) Congress on Healthcare
Leadership in Chicago is an excellent venue for both! It is important that HASA members
are given an opportunity to attend. This is why we have created the ACHE Congress
Scholarship. This scholarship will pay for event tuition, airfare, and hotel
accommodations.
Membership
Two Ways to Join:
1) Submit application and payment by mail. We accept cash or check.
2) Submit application via email and pay online using Paypal link to the right on
HASA’s website.
22
v2014-2015
Master of Health Administration
Graduate Program Student Handbook
Chapter 3 Program & Degree
Requirements









3.1 Program of Study
3.2 Required Course Descriptions
3.3 Healthcare Administration Capstone & Practicum
3.4 Field Experiences
3.5 Elective Courses
3.6 Transfer of Credit
3.7 MHA Program Course Sequence for Students Starting Fall 2012 or Later
3.8 Application for Graduation
3.9 Award of Degree
3.1 Program of Study

Program of Study

Major: Health Administration
Degree: Master of Health Admin.
Prerequisites
Students entering this program without an undergraduate degree in health administration or business administration
must complete prerequisite course work in Financial Accounting (ACG2021) and (GM) Elementary Statistics for
Health and Social Sciences (STA2014) or (GM) Elementary Statistics for Business (STA2023).
Major Requirements (48 credits)
HSA5177 Health Care Finance (3 Credits)
HSA6114 Health Organization/Delivery (3 Credits)
HSA6186 Healthcare Leadership (3 Credits)
HSA6435 Health Economics (3 Credits)
HSA6198 Health Information Technology (3 Credits)
HSA6196 Quantitative Analysis Health (3 Credits)
HSA6905 Health Policy (3 Credits)
HSA6385 Quality Management Health Care (3 Credits)
HSA6149 Health Planning and Marketing (3 Credits)
HSA6427 Health Law (3 Credits)
HSA6342 Healthcare Human Resources (3 Credits)
HSA6178 Advanced Health Care Financial Mgmt (3 Credits)
HSA6520 Managerial Epidemiology (3 Credits)
HSA6188 Capstone: Healthcare Strat Mgmt (3 Credits)
HSA6118 Org Theory/Behavior in Health (3 Credits)
SELECT ONE OPTION:
For a total of 3 hours:
o
o
o
HSA 6815 Pract: Exec Skill Development (3 credits)
HSA 6945 Long Term Care Internship (3 credits)
HSC 6970 Thesis (3 credits)
23
v2014-2015
Electives (6 credits)
SELECT TWO COURSES FROM THE FOLLOWING
Electives must be selected from 5000 or 6000 level GEY, HSA, HSC, MAN and PAD courses or other graduate level
courses with Program Director approval. MAN and PAD courses will require approval from their respective programs.
For the first year Masters of Health Administration students, if you have no healthcare work experience, the following
course would be great elective: HSA6940 MHA Internship (3 credits).
3.2 Required Courses Descriptions
HSA5177: Health Care Finance
Corequisite: ACG 2021 or equivalent. This course is designed to provide a foundation in current finance
theory with tools needed by health care managers in day-to-day practice. The course finance content
encompasses the spectrum of the health care industry and provides financial models used for cost-effective
analysis.
3
HSA6114: Health Organization and Delivery
Examines the organization and administration of the U.S. health care system including its various health care
service settings, personnel resources, and sources of system finance.
3
HSA6118: Org Theory/Behavior in Health Care
3
This course focuses on reviewing theory explaining why healthcare organization exist as they do, and how
individuals within organization both affect and are affected by the structure of the organization. The courses
primary purpose is to provide students with a foundation to understanding principles of organization theory
and organization behavior so that they can better understand and administrate within healthcare
organizations.
HSA6149: Health Planning and Marketing
Prerequisite: Undergraduate marketing course or equivalent. This course examines planning and marketing
as related to health care organizations. Emphasis is placed on the planning process and the elements and
methods of marketing health care services in relation to the role of the consumer, governing body,
administration and health care.
3
HSA6178: Advanced Health Care Financial Management
Prerequisites: HSA 5177, HSA 6196. This course examines the concepts and techniques of financial
management in health care delivery system settings. Examines organizational cost behavior, budgeting, cost
allocation and financial modeling.
3
HSA6186: Healthcare Leadership
Prerequisites: HSA 6114. This course addresses current leadership theory focusing on leadership styles,
motivation, change management, innovation, and creativity as they relate to management of health services
organizations. This course will also explore the ethical dilemmas facing healthcare leaders.
3
HSA6188: Capstone: Healthcare Strategic Management
Prerequisite: HSA 6435; HSA 6114; HSA 5177.
This "capstone" course is intended to integrate the various disciplines - finance, human resources, law,
ethics, policy, operations, research, etc. - into a comprehensive and practical framework. This course will
challenge students to put acquired skills, theories and strategies into practice in various segments of the
health industry.
3
24
v2014-2015
HSA6196: Quantitative Analysis for Health Services
Prerequisites: HSA 5177 Health Care Finance This course covers the financial and statistical techniques
used in managerial decision-making in the health care industry. Emphasis will be placed on the analysis of
financial data and application of analytical tools in the evaluation of healthcare programs and organizations.
3
HSA6198: Health Information Technology
This course will examine healthcare information systems with respect to their composition, role, and
development within the healthcare environment. In addition, the course will discuss methods for evaluating
new health information technology for acquisition by healthcare organizations.
3
HSA6225: Long-Term Care Administration
This course examines long-term care delivery systems with emphasis placed on issues relating to the
delivery of quality health services and effective administration. The impact of increased numbers of elderly,
increasingly limited resources, state and federal regulatory guidelines and consumer expectations are
examined.
3
HSA6342: Healthcare Human Resources
This course focuses on the management of people in healthcare organizations. The course will provide a
comprehensive set of managerial tasks and activities designed to develop human resources management
(HRM) skills applicable to health services. Aspects of the external environment that affect how people are
managed in the healthcare workplace will also be examined.
3
HSA6385: Quality Management in Health Care
This course will provide students an opportunity to examine many of the issues related to quality
measurement in health care. The course will emphasize individual and group inquiry into various quality
measurement programs and will examine the theoretical basis for current quality measurement activity in the
health care field.
3
HSA6425: Health Law
This course is designed to provide students understanding of the legal environment in which health care
services are provided and to develop skills in analyzing many of the current legal and ethical issues facing
health care practitioners and administrators.
3
HSA6435: Health Economics
This course examines supply and demand factors, financing of care, efficiency and cost of delivery as related
to the health care system. Special attention will be given to physician and hospital reimbursement and
behavior, competition and rationing as mechanisms for controlling expenditures.
3
HSA6520: Managerial Epidemiology
3
This course covers epidemiological concepts and methods for measuring and interpreting data related to the
distribution and determinants of morbidity and mortality in human populations. The course will acquaint
students with the fundamentals of epidemiologic inquiry, population studies and design, biases that affect
interpretation of clinical studies, and applications to decision-making in health care and public health
management.
HSA6813: Aging Capstone
Prerequisite: HSA 6114, HSA 5177, HSA 6225
The Aging Capstone is designed to provide students the opportunity to gain practical experience while
v.
36
25
v2014-2015
demonstrating the integration of classroom knowledge and theory in management of aging programs and
services within the health care industry. Students will select an internship in an aging services organization or
a faculty supervised community-based project. This course is a culminating experience and is taken the last
semester of academic enrollment.
HSA6815: Practicum: Executive Skill Development
Prerequisite: HSA 6188
This Executive Skill Development course is designed to develop and enhance the skills necessary for
success as a healthcare executive through management practice in health care administration. The course
provides the students the opportunity to gain practical experience and integrate classroom knowledge and
theory in an administrative setting within the health care industry.
3
HSA6905: Health Policy
Prerequisite: HSA 6114 This course is an introduction to the study of health policy and analysis. The course
will focus on several components of health policy, including how policy is developed and how it can be
described, analyzed, and evaluated. The main emphasis will be upon providing the tools with which to
understand how governmental bodies produce policy in its various forms.
3
HSA6908: Directed Independent Study
Prerequisite: Permission of supervising faculty and Department Chair. This course allows the student to
complete a specialized study or research project under the direction of program faculty. This course can be
repeated once for an additional 3 credits.
3
HSA6945: Long Term Care Internship
Prerequisite: HSA6225 and completion of program requirements for Geriatric Management (MSH) or the
MHA Program and Program Director approval.
The long-term care administration internship provides the student with the opportunity to gain practical
experience and integrate classroom knowledge and theory in a skilled nursing facility setting. It is specifically
designed to meet the state mandated internship requirements (rule 64B10-16 F.A.C) for admission to the
Florida Nursing Home Administrators Licensure Examination.
Course Fees: $125.46
6
3.3 Health Administration Capstone & Practicum
The UNF MHA students attend HSA 6188 Capstone Healthcare Strategic management (3hrs) in
the spring semester of the second year. Students complete their education with HSA 6815
Practicum Executive Skill development (3hrs) starting after their final semester. HSA 6815 is the
final culminating field experience required for the Master of Health Administration (MHA)
degree and serves as an opportunity for the student to put into action the knowledge, skills and
abilities which they have acquired during their degree program. The MHA Internship Handbook
and a List of Potential Internship Sites are posted on the MHA Blackboard site.
Both HSA 6188 and HSA 6815 focus on a high level of performance in following competencies:
26
v2014-2015
Communications (4 competencies)
1. Listen and understand the ideas and thoughts of others. (B)
2. Speak clearly and effectively before individuals and groups and use non-verbal forms of
communication. (T)
3. Communicate clearly and effectively in writing. (T)
4. Demonstrate appropriate communication for different audiences and situations. (B)
Interpersonal Effectiveness (4 competencies)
5. Work collaboratively in a team setting. (B)
6. Coach, mentor and support others. (B)
7. Establish, build, and maintain relationships with others including those with diverse
backgrounds and perspectives. (B)
8. Use diplomacy and tact. (B)
Critical Thinking (4 competencies)
9. View issues from different perspectives and ask the right questions when making
decisions. (B)
10. Identify and prioritize organizational needs and solutions. (B&T)
11. Use statistical and analytical tools to measure and improve organizational performance.
(T)
12. Appropriately challenge others viewpoints and perspectives. (B)
Business Analysis and Problem Solving (5 competencies)
13. Apply economic theory and advanced financial knowledge to decision making. (T)
14. Demonstrate strategic thinking skills in planning and evaluation. (B)
15. Recognize political and legal implications of actions and decisions. (B&T)
16. Identify and prioritize organizational needs and market imperatives in
design and development of business plans for health Programs and services. (T)
17. Demonstrate project management skills. (T)
Management and Leadership (5 competencies)
18. Demonstrate basic leadership skills. (B)
19. Differentiate between management and leadership. (B&T)
20. Know, support and use team development methods. (B)
21. Demonstrate effective techniques for working with boards and governance structure.
(B&T)
22. Articulate a clear image of direction and success that is compelling and engaging. (B)
27
v2014-2015
Professionalism and Ethics (4 competencies)
23. Articulate, model and reward professional values and ethics.(B)
24. Understand, demonstrate and reward cultural sensitivity and competence. (B)
25. Demonstrate integrity in dealing with others. (B)
26. Establish and maintain professional relationships. (B)
Choosing a Practicum Site
The practicum must be completed at an approved and affiliated site as determined by the MHA
program faculty. Sites are not required to provide any salary or benefits to interns; some sites
include a paid residency/ fellowship.
3.5 Field Experiences
MHA students may complete 3 credit hours of Field Experience (HSA 6815-Practicum) in their
last year. Students will work with the Practicum Coordinator and must follow the guidelines and
deadlines set forth in the MHA Internship Handbook, and those in the HSA 6815 course syllabi.
3.6 Elective Courses
Students take two electives courses as part of the UNF MHA program. Students must obtain
approval from the Program Director prior to enrolling in any elective courses in their Program of
Study. Elective courses must be graduate courses at the 5,000 or 6,000 level or
higher. Approved electives are posted on the UNF MHA Program website. Study abroad
courses are also offered regularly through the Brooks College of Health and students may seek
approval to use these courses as electives.
3.7 Transfer of Credit
Course Validation for Course Work Completed More than Five Years Ago
UNF requires that a student who has taken courses at UNF or elsewhere more than five years
prior to the completion of a graduate degree program or admission to candidacy for the doctoral
degree must petition their graduate program director to validate these courses before the
Graduate School will apply them toward the student’s fulfillment of degree requirements.
Graduate program directors have the authority to require the student to demonstrate their
knowledge of the material covered in those courses.
Credit Transfers – Up to Nine Hours
The residency requirement at UNF is 24 semester credit hours; 18 of which must be taken at the
6000 level.
With approval of the MHA Program Director, a student may transfer up to nine (9) semester
hours of course work from another regionally accredited graduate program at an approved
28
v2014-2015
institution if those courses are determined to have met the necessary MHA Program
competencies.
Students wishing to enroll in courses at another institution while also enrolled at UNF for the
purpose of transferring credits into their UNF graduate program of study must complete a
“Concurrent Enrollment” form and have prior approval from the MHA Program Director.
1. The student must have completed the course work subject to the time limits applicable to
their current graduate program.
2. The student must have earned grades of 3.0 or higher in the courses.
3. The student is not entitled to apply transfer credits toward the 18 hour minimum of 6000level courses at UNF required for all master’s degrees.
4. The student is not entitled to transfer credit for correspondence courses, courses included
in a completed degree program, or portfolio-based experiential learning that has taken
place prior to admission to the current graduate program.
Students are strongly advised not to enroll in courses at another institution during their last
semester at UNF. Graduation will most likely be delayed for students who do attempt concurrent
enrollment in their last semester.
Credit Earned as a Post-Baccalaureate – Up to 10 Hours
A student may transfer up to 10 hours of graduate course work taken at UNF as a postbaccalaureate if that coursework is relevant to the MHA degree program. Such transfer credits
will not be included in the student’s UNF graduate GPA. The student must receive the approval
of the MHA Program Director, who will so inform One Stop Student Services. Students who
transfer 10 hours of coursework as a post-baccalaureate may not transfer any additional hours
from another accredited institution.
3.8 MHA Program Course Sequence for Students Starting Fall 2012 or Later
*Note: Following the course sequence is mandatory to graduate according to the schedule shown
in the MHA Handbook for your cohort and to be prepared for subsequent courses. Courses are
only offered one time per year. Students who fail to follow the course sequencing will delay their
graduation, possibly for a year or more. International students who do not follow the sequence
will not be granted extensions of their stay in the U.S., and may forfeit their ability to complete
the degree. When we make changes in the course sequencing, we will make appropriate
accommodations for students who might be adversely affected for reasons out of their control.
However, the program is not obligated to make special accommodations for students who fail to
follow the course sequencing we provide.
29
v2014-2015
Full and Part-time Schedule 2014-2015
All MHA classes are offered in the evenings from 6:00pm-8:45pm
Full-time Schedule
Year 1
Fall
HSA 6114 Health Org & Delivery
HSA 6186 Healthcare Leadership
HSA 5177 Health Care Finance
Spring
HSA 6196 Quantitative Analysis Health
HSA 6198 Health Info Technology
HSA 6149 Health Planning & Marketing
Summer
HSA 6905 Health Policy
HSA 6178 Adv Health Care Finance
Elective
M
T
R
W
T
M
M
T
Year 2
Fall
HSA 6520 Managerial Epidemiology
HSA 6342 Healthcare Human Resources
HSA 6435 Health Economics
Spring
HSA 6427 Health Law
HSA 6188 Capstone: HC Strategic Mgmt
HSA 6385 Quality Management in Healthcare
Summer
HSA 6815 Practicum: Executive Skill Dev
HSA 6118 Health Care Org Theory/Behavior
Elective
M
T
W
T
R
M
W
Part time Schedule
Year 1
Fall
HSA 6114 Health Org & Delivery
M
HSA 6186 Healthcare Leadership
T
Year 2
Fall
HSA 6520 Managerial
Epidemiology
HSA 5177 Health Care Finance
T
Spring
HSA6427 Health Law
Spring
HSA 6198 Health Info
Technology
HSA 6149 Health Planning &
Marketing
Summer
HSA 6905 Health Policy
HSA6118 Health Care Org
Theory/Behavior
M
M
W
HSA 6196 Quantitative
Analysis Health
Summer
HSA 6178 Adv Health Care
Finance
Elective
M
R
T
W
T
Year 3
Fall
HSA 6342 Healthcare
Hum Resources
HSA 6435 Health
Economics
Spring
HSA 6188 Capstone: HC
Strategic Mgmt
HSA 6385 Quality Mgmt
in Health Care
Summer
HSA 6815 Practicum:
Executive Skill Dev
T
W
R
M
Elective
30
v2014-2015
3.9 Application for Graduation
Students are required to apply for graduation by the published deadline during the first month of
the term in which you expect to graduate. Failure to apply for graduation by the deadline may
affect your ability to graduate and can result in the delay of your diploma and transcripts.
Graduation applications are available on the web or from One Stop Student Services. You may
apply online in myWings by signing into Student Self-Service, then selecting Student Records,
then Graduation Application. If you are applying after the deadline, you will need to download
the application here or pick up a copy at One Stop Student Services. If applying after the
deadline, you will need the signatures of your Advisor and the Dean on the form.
3.10 Award of Degree
The MHA degree will be awarded when the student:




Completes all course requirements within prescribed time limits.
Maintains a grade average of B or better in all work attempted on the program of study.
Meets all other academic and professional qualifications as published by the appropriate
governing bodies of the university.
Satisfactorily completes the Capstone requirements and the practicum experience.
31
v2014-2015
Master of Health Administration
Graduate Program Student Handbook
Chapter 4 Policies & Procedures


















4.1 MHA Communication
4.2 Changes to the MHA Curriculum
4.3 Class Attendance & Participation
4.4 Satisfactory Academic Progress
4.5 Adding and Dropping Courses during Drop/Add
4.6 Withdrawing from Courses after Drop/Add
4.7 Late Withdrawals
4.8 Repeating Courses
4.9 Incomplete Grades
4.10 Inactive Students
4.11 Violations of Academic Integrity
4.12 Second Master's Degree
4.13 MHA Course or Program Concerns
4.14 Student Appeals
4.15 Grade or Term Forgiveness
4.16 Program Site Dress Code
4.17 Electronic Communication Devices
4.18 Policies & Procedures Amendments
4.1 MHA Communication
Official Program Correspondence
University provided email addresses will be the only officially recognized email address for all
currently enrolled students per UNF’s Graduate Catalog. ALL OFFICIAL MHA PROGRAM
COMMUNICATION will be through UNF email addresses.
Computer & Internet Access
All students will be required to have access to a personal computer with internet service. They
must also be able to access “Blackboard” or other programs as indicated. Additionally,
important information and announcements will be made only through the MHA “Blackboard”
site. UNF offers courses on how to use this program. Please check the MHA Bb website
frequently.
32
v2014-2015
4.2 Changes to the MHA Curriculum
All changes to the curriculum will be approved by the majority of the MHA Program Faculty,
Departmental Chairperson, the Dean of the College and Graduate School, Academic Programs
Committee and the Faculty Association according to the policies of UNF.
4.3 Class Attendance & Participation
The University of North Florida authorizes its colleges, departments, and faculty to establish the
attendance and participation policies they deem appropriate. In this regard the Graduate
Faculty recognizes that the student’s responsibility is not solely for mastering a particular body
of knowledge but for doing so in relation to the multiple contexts, that make graduate studies
at UNF possible.
The MHA faculty believes that MHA Program students need to make their academic careers a
priority during their enrollment in the program. Due to the amount and complexity of the
material, students should ensure their ability to attend the entire class period and to be on time
by having adequate arrangements for childcare, work and transportation. Personal vacation
time should be planned for periods when classes are not in session. Thus, we have developed
the following attendance policy which may be used at the discretion of the course instructor:





Students are allowed one unexcused absence per course which is equivalent to 1 week
or 2.75 hours of class time, after which a % of the total grade may be deducted per
absence. Several incidents of arriving after the instructor has initiated class or leaving
early may equal one absence.
Students must submit excuses for full or partial absences to the faculty member in
writing prior to anticipated absences and within a reasonable time after unanticipated
absences. In order for an absence to be excused, it must be due to an excuse recognized
by the university (e.g., illness documented by a doctor, death in the family, university
sanctioned event). Do not ask if you need to submit documentation; in order to be
excused, the absence should be documented in writing. Other non-recognized reasons
for absence, such as work, family or transportation issues may be used for the one
allowed unexcused absence.
Students who miss more than 25% of scheduled class meetings (e.g., 4 weeks out of a 16
week semester) may be dropped or asked to withdraw from the class.
Students are responsible for any material covered during the time missed. Students
should attempt to obtain missed information/materials on their own first. It is not the
instructor’s responsibility to teach the material more than once.
Not participating in class (e.g., not having read the assigned chapter, not completing
homework assignments, not participating in in-class assignments or discussions, etc.)
may also result in points deducted from the total grade.
33
v2014-2015
Please know that while the MHA faculty understands that students may have a professional job,
family and/or other commitments outside of school, the Program expectation is that students
put their academic careers as priority during their enrollment in the program. Therefore, it is
not fair to allow some students to not fully participate in classes while other students are
making tremendous sacrifices to successfully complete the Program.
4.4 Satisfactory Academic Progress
MHA Program Academic Standards
Students may earn up to two (2) Cs as graduate students provided that the term and
cumulative graduate GPAs are 3.0 or higher. Graduate students who earn a third (3 rd) grade of C
or lower in the Program will be eligible for suspension (dismissal from the Program). Students
must earn a grade of C or higher on all Program courses for credit towards the degree.
Graduate students who do not have a 3.0 or higher final graduate GPA upon completion of all
Program requirements will not graduate. If a grade below C is earned for any required course in
the MHA Program of study, that same course must be repeated at UNF; a comparable course
from another university cannot be substituted, except by permission of the MHA Program
Director.
Good Academic Standing
Graduate students who have earned no more than 2 (two) Cs and possess a term and
cumulative UNF GPA of 3.0 or higher are considered to be in “good academic standing.”
Graduate students who fail to maintain a 3.0 (B) average in any given academic term will be
placed on academic probation. Probation shall be noted on the academic transcript for the
terms in which the graduate GPA is below 3.0. If while on probation the GPA does not reach 3.0
(B) in the following term, or if a student receives a third grade of C or lower, the student will be
eligible for dismissal from the Program. The Program’s policy is that when a student becomes
eligible for dismissal, the student is permanently dismissed from the program.
4.5 Adding and Dropping Courses during Drop/Add
Students may add and drop courses from the first day of registration through the final day of
the drop/add period, usually the first week of classes. Students may add and drop courses in
person at One Stop Student Services or via my Wings. Courses officially dropped during the
drop/add period will not be entered on a student’s permanent (transcript) record and will be
completely refunded. Normally, students may not drop courses and receive a full refund, or add
courses after the drop/add period. Students who encounter exceptional circumstances clearly
beyond their control must complete a “Petition to Waive University Policy” form available from
One Stop Student Services to permit them to drop or add courses after the drop/add deadline.
One Stop Student Services will automatically drop a student from all classes if this person does
not pay or arrange for the deferral of tuition and fees by the posted deadline.
34
v2014-2015
4.6 Withdrawing from Courses after Drop/Add
A student may withdraw from a course or the University from the end of the drop/add period
through the “Last day to withdraw” (see the University Calendar online). The student may
withdraw online, submit an official withdrawal request at One Stop Student Services, or submit
a letter postmarked no later than the deadline. One Stop Student Services will assign a grade of
“W,” which will appear on the student’s transcript. Students who stop attending a course
without officially withdrawing will receive a final grade of “F”. Non-attendance does not
guarantee a student will be dropped from class. Students are fee liable for all courses they
register for unless dropped. Students must drop themselves from all courses they do not want
to take.
4.7 Late Withdrawals
Students who encounter exceptional circumstances clearly beyond their control may petition
for late withdrawal after the withdrawal deadline. A student may petition for withdrawal from
a course up until the end of the term, prior to the posting of grades. Students must petition the
dean of their college and receive this person’s approval. The petition is available at One Stop
Student Services. The course instructor then assigns a grade of “WP” (withdraw passing) or
“WF” (withdraw failing), which will appear on the student’s transcript. Students do not have the
right to withdraw from courses after the official withdrawal deadline simply because they have
passing grades at the time.
4.8 Repeating Courses
A student may receive credit for a course only once. However the GPA will reflect all repeated
courses.
4.9 Incomplete Grades
A student who has completed a substantial portion but not all of the required course work for a
course with sufficiently high grades may at the instructor’s discretion be assigned a grade of
incomplete in the event of extenuating circumstances that keep the student from completing
the course. An Incomplete is not appropriate in instances where the student is failing the
course, or has not completed the majority of course requirements with passing grades.
Incompletes are not computed in the grade point average. The instructor will specify the date—
not to exceed one calendar year or graduation, whichever comes first—and whether or not the
student is in residence, by which the student must complete all course work to resolve the
Incomplete. The instructor may also specify the grade to which the Incomplete will be
automatically changed if the student does not complete the required work (unresolved
incompletes usually revert to a grade of “F”). At the end of the time limit, the instructor will
change the Incomplete to a letter grade based on the quality of whatever work the student has
35
v2014-2015
submitted. One Stop Student Services will then calculate that grade in the student’s GPA. To
extend an Incomplete beyond one year, the student must submit to One Stop Student Services
a petition for a waiver of University policy. Students may not register for courses in which
incomplete grades have been received. Students with an incomplete grade for any required
MHA Program courses will not be allowed to proceed with the Healthcare Administration
Practicum until the incomplete grade is satisfactorily resolved.
4.10 Inactive Students
Students who have completed graduate course work at UNF but who do not enroll in at least
one course for three consecutive semesters (including summer terms) are placed in an inactive
status on the Registrar’s computer databases and need to contact the Graduate School to
complete a student update form for reinstatement. At that time, the student may have to
reapply for admission into the Program. Reinstatement without having to reapply for admission
is based upon approval by the MHA Program Director.
4.11 Violations of Academic Integrity
The UNF Graduate Student Handbook identifies several types of violations of academic
integrity. These include but are not limited to: cheating; fabricating and falsifying information
or citations; submitting the same work for credit in more than one course; plagiarizing;
providing another student with access to one’s own work to submit under this person’s name
or signature; destroying, stealing, or making inaccessible library or other academic resource
material; and helping or attempting to help another person commit an act of academic
dishonesty. UNF authorizes any instructor who finds evidence of cheating, plagiarism, or other
wrongful behavior that violates the UNF Academic Integrity Code to take appropriate action.
Possible action includes, but is not limited to, failing the student on the work in question, failing
the student for the course, notifying the appropriate academic dean or Vice President for
Student Affairs, and requesting additional action be taken. The consequences of a breach of
academic integrity may result in an F, which is unforgivable, regardless of withdrawal status.
4.12 Second Master's Degree
Students who have earned a Master’s degree or higher graduate degree and wish to obtain an
MHA will be required to complete all the requirements of the MHA Program. For a second
master’s degree, at least 24 hours of UNF graduate coursework in residency is required.
Coursework counted in the fulfillment of any other UNF degree requirements cannot be
counted toward this second master’s residency requirement.
4.13 MHA Course or Program Concerns
Student concerns or questions regarding courses should first be discussed with the instructor. If
differences are unable to be resolved, then appeals may be made to the MHA Program
36
v2014-2015
Director. Other concerns about the MHA Program should be directed first to the MHA Program
Director, then to the Chair of the Department of Public Health, and finally to the Dean of the
Brooks College of Health. The Department Chair and the Dean of the Brooks College of Health
subsequently review all complaints and concerns in a timely manner. Students retain the right
to file a grievance with the University in the event the issue is not satisfactorily addressed at the
Program/Department/College level.
4.14 Student Appeals
Right of Appeal (Policy, Course/Grade, & Civil Rights)
All members of the University community are entitled to fair and equitable procedures.
Appeals concerning UNF policies: Any member who believes that actions of other members are
not equitable has the right of appeal. A student who believes that a University policy imposes
an undue hardship may petition One Stop Student Services to waive that policy. One Stop
Student Services will inform the student in writing of the results of the appeal.
Appeals concerning courses (grade appeal): Students who wish to appeal a course grade
(except for the grade of “Incomplete”) must do so within one year of completing the course in
question. Students can pick up the guidelines for grade appeals at One Stop Student Services.
Appeals concerning civil rights :Members of the community who believe they have not been
accorded rights under the Civil Rights Act of 1964 or Title IX of the Higher Education
Amendments of 1972 should contact the Director of Equal Opportunity Programs, Building 1 (J.
J. Daniel Hall), Room 2100 (620-2507).
4.15 Grade or Term Forgiveness
Per UNF regulations, graduate students are not eligible for grade or term forgiveness.
4.16 Program Site Dress Code
Students should dress appropriately when representing the MHA Program at designated sites
or activities. When at practice experience sites, students must comply with dress requirements
for that site.
4.17 Electronic Communication Devices
Due to the disruption to students and faculty, the auditory signal on electronic communications
devices should be turned off during all classes. Electronic communication devices include
cellular phones, beepers, and pagers. Faculty members may take appropriate actions in the
event of such disruption, including asking the student to leave class. Any request for exemption
from this policy must be submitted in writing to the MHA Program Director for approval.
37
v2014-2015
4.18 Policies & Procedures Amendments
Review of Policies and Procedures
The MHA Program Director and other Program faculty and Departmental Chairperson annually
review specific policies and procedures governing the MHA Program for consistency with
general UNF policies and procedures. Any discrepancies will be discussed and acted on as
necessary.
Amendment of Policies and Procedures
Specific policies and procedures governing the MHA Program may be amended by a majority
vote of the MHA Program faculty and are subject to agreement by the MHA Program Director,
Department Chair, Dean of the Brooks College of Health and Dean of the Graduate School. New
policies and amendments may be initiated by any of the entities listed above or by an individual
member of the MHA Program faculty or MHA Advisory Committee.
Exceptions to MHA Specific Policies and Procedures
Exceptions to MHA Program policies and procedures must be approved by the MHA Program
faculty, Program Director and Departmental Chairperson, and are subject to agreement by the
Dean of the College and Dean of Graduate School.
38
v2014-2015
Master of Health Administration
Graduate Program Student Handbook
Chapter 5 Financial Support
 5.1 In-state vs. Out-of-state Designations
See the UNF MHA website for information on MHA Program and other Healthcare
Administration funding opportunities in the form of graduate assistantships, teaching
assistantships, and scholarships.
See the UNF Graduate Student Handbook for information regarding the Academic Common
Market tuition reduction agreement, Assistantships, Federal Loans, Fellowships and Graduate
Financial Aid Grants.
See the International Center website for information about tuition assistance for international
students.
5.1 In-state vs. Out-of-state Designations
Tuition for out-of-state students is significantly more expensive than for in-state students. Thus,
it is a great idea for students entering the program to apply for in-state residency as soon as
possible.
39
v2014-2015
Master of Health Administration
Graduate Program Student Handbook
Chapter 6 Resources




6.1 Professional Organizations
6.2 Career Opportunities
6.3 UNF Student Resources
6.4 Forms
6.1 Professional Organizations
Students are encouraged to join and participate in local community and professional
organizations related to healthcare administration. The Program is evaluated on both faculty and
student health administration professional and community service as part of the CAHME
accreditation.
American College of Healthcare Executives (ACHE)
Health Administration Student Association (HASA)
Medical Group Management Association (MGMA)
Commission on Accreditation of Healthcare Management Education (CAHME)
Healthcare Financial Management Association (HFMA)
6.2 Career Opportunities
UNF Career Services
Association of University Programs in Health Administration (AUPHA)
6.3 UNF Student Resources
Academic Center for Excellence (ACE)
Campus Recreation
Disability Resource Center
Fitness Center
Help Desk
40
v2014-2015
Intercultural Center for Peace
Interfaith Center
International Center
LGBT Resource Center
Military Veteran’s Resource Ctr
Office of ADA Compliance
Office of Equal Opportunity & Diversity
One Stop Student Services
Student Government
Student Health Promotion
Student Health Services
Student Organizations
Student Ombudsman
Women’s Center
6.4 Forms
Review of UNF Graduate Student and MHA Student Handbooks Acknowledgment
Academic Integrity Policy
41