How the Farebox Works
If you purchase your fare at the
farebox:
Insert bills and coins in the slots indicated
on the top of the machine. If you are
eligible for a discounted fare, please tell the
driver before placing your money in the new
farebox so you will be charged the correct
fare. The machine accepts $1, $5, $10, and
$20 bills, including the new $20 bill. If you
insert more than the price of the fare, the
farebox will issue a change card with your
balance. Please do not fold or bend the fare
cards. Do not allow them to get wet.
Customer Service Hours
Insert multi-ride, first-time use multiday, transfer, and change cards here;
refer to diagram for direction.
Swipe activated
multi-day cards here;
refer to diagram for
direction.
Displays card
type and value
What is an express bus?
An express bus operates with a limited
number of stops. All express routes have
an “X” following the route number on the
bus destination signs, timetables, and the
system map.
Please note: There are no cash refunds on fare cards.
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Insert
bills here.
Insert
coins here.
Rejected coin return.
Information Booth at the
Downtown Transit Mall
On Deaderick Street between
4th and 5th Avenues North
6:30 a.m. to 6:15 p.m. – Monday-Friday
8:00 a.m. to 1:00 p.m. – Saturday
Closed Sundays and holidays
MTA Administrative Offices
(615) 862-5969
130 Nestor St., Nashville, TN 37210
8:00 a.m. to 4:30 p.m. – Monday-Friday
Closed weekends and holidays
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L O O K I N S I D E ! ...for an explanation of the new MTA fare cards.
A local bus is a fixed-route bus that makes
regular stops along its route to pick up and
drop off passengers.
Customer Service Call Center
(615) 862-5950
6:30 a.m. to 8:00 p.m. – Monday-Friday
8:00 a.m. to 8:00 p.m. – Saturday
Closed Sundays and holidays
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The fareboxes will process the new fare
cards in two ways. For multi-ride passes,
insert the card in the printer box at the top
left corner of the machine. The machine
will return the card to you with the number
of remaining rides printed on the back. For
multi-day passes, activate the card on the
first day of use by inserting it in the printer
box at the top left corner of the machine.
For the remaining days, swipe the card
through the magnetic reader strip at the
top right corner of the machine.
What is a local bus?
The Right Way to Go
MTA Ticket Office
(615) 862-5950
130 Nestor St., Nashville, TN 37210
8:00 a.m. to 4:30 p.m. – Monday-Friday
Closed weekends and holidays
If you purchase your fare at a
location other than the farebox:
Frequently Asked Questions
NASHVILLE MTA’s
NEW FARE CARDS
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What are the rates for cash fares?
Adult – Local Service
Adult – Express Service
Youth Fare without transfer
Youth Fare with transfer
$ 1.45
$ 1.75
$ .90
$ 1.00
ages 19 and under, please show
driver proof of age upon request
Senior
$ .70
ages 65 and older, please show driver
proof of age before depositing fare
People with Disabilities
special identification card required
The Zone
immediate downtown area
Transfer
Children ages 4 and under
RTA Fares
$ .70
$ .25
$ .10
No Charge
See Route #96 Schedule
Individuals who have questions about the
new fare cards should contact Customer
Service at (615) 862-5950, the TTY
number at (615) 880-3286, or visit the
MTA web site at www.nashvillemta.org.
Call (615) 862-5950 to request
this information in an alternative
format.
MTA introduces high-tech fareboxes
and phases in new fare cards.
Effective November 2003
New Fare Card
New Feature!
CHANGE CARD
Please be sure to tell the driver that you need a change card,
as he or she must push the button to issue the card within 20
seconds. If more than 20 seconds passes, the machine will reset
itself and you will forfeit your change card. Use the amount on
the change card toward your fare the next time you ride the
bus.
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(Back)
New Fare Card
Please do not fold, bend, or allow your card to get wet.
could damage the card.
Replaces
This
Card
Type
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(Back)
Previous
Transfer
Pass
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$14.70
$48.00
Previous Weekly and
Monthly Flash Pass
20-RIDE EXPRESS
20-RIDE LOCAL
If you purchase your fare at the
farebox and need a transfer, the
box will issue a transfer card that
is similar to the change card.
The transfer card is valid for 90
minutes and the word “Transfer”
is printed on the back. When
boarding your connecting bus,
insert the transfer card in the
printer slot at the top left corner
of the farebox. (See diagram on
the back of this brochure.)
20-RIDE DISCOUNTED PASS
31-DAY DISCOUNTED PASS
For Seniors 65 and Older and
People with Disabilities
The 20-Ride Discounted Pass is
valid for 20 rides on any MTA bus
route.*
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$30.90
$24.85
The 20-Ride Local card is valid for
20 rides on any MTA bus except
express routes. Deposit an extra
25 cents to use the 20-Ride Local
card on an express bus.*
Previous Mobility and
Mobility Express Pass
QUEST 7-DAY YOUTH PASS
QUEST 31-DAY YOUTH PASS
For Youth 19 and Under
The Quest 7-Day Youth Pass is
valid on any MTA bus route for
seven consecutive days from
the first day of use. This pass
provides unlimited rides during
the 7-day period.*
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$9.00
$35.00
Previous Youth Passes
20-RIDE R&R EXPRESS PLUS
20-RIDE EXPRESS (RTA)
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$11.85
$19.95
Previous Special 20 and
Freedom Pass
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$40.50
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$36.00
* Fare cards are valid for rides on any MTA route except Route 96.
The Quest 31-Day Youth Pass is
valid on any MTA bus route for 31
consecutive days from the first
day of use. This pass provides
unlimited rides during the 31-day
period.*
The 20-Ride R&R Express Plus
card is valid for 20 rides on the
Route 96 bus to and from Smyrna
and Murfreesboro, Tenn., and all
other MTA bus routes.**
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The 31-Day Discounted Pass
is valid on any MTA bus route
for 31 consecutive days from
the first day of use. This pass
provides unlimited rides during
the 31-day period.*
The 31-Day Pass is valid on
any MTA local bus route for 31
consecutive days from the first
day of use. Deposit an extra
25 cents to use the 31-Day Pass
on an express bus. This pass
provides unlimited rides during
the 31-day period.*
The 20-Ride Express card is valid
for 20 rides on any MTA bus
route.*
Description
TRANSFER
Description
The 7-Day Pass is valid on any
MTA local bus route for seven
consecutive days from the first
day of use. Deposit an extra 25
cents to use the 7-Day Pass on an
express bus. This pass provides
unlimited rides during the 7-day
period.*
You will receive this card if you insert more money than the
established fare in the farebox. The box will deduct the fare from
the total amount of money you insert, then issue a card with your
remaining balance.
Card
Type
$.10
Replaces
7-DAY PASS
31-DAY PASS
Previous RTA Passes
The 20-Ride Express (RTA) card
is valid for 20 rides on the Route
96 bus to and from La Vergne,
Tenn., and all other MTA bus
routes.**
** For detailed information about these features, please call the Regional Transportation Authority at (615) 862-8833.