TOWN OF BRECKENRIDGE
POSITION DESCRIPTION
Position Title:
Department:
Division:
Position Classification(s):
Pay Plan Level(s):
Work Status/Schedule(s):
FLSA Status:
Player Assistant (Summer Seasonal)
Golf
Operations
SEASONAL (Summer)*
S-II
Full or part-time
Non-Exempt
*[Classification, Pay Plan Level and Work Status subject to change, based on management needs]
NATURE OF WORK:
Responsible for controlling the speed of play on the golf course and/or starting the golfer from the first hole(s),
assisting the public during their round of golf, and driving range operations.
SUPERVISION RECEIVED/EXERCISED:
Works under direct supervision of the Director of Golf Operation, and Assistant Professionals.
IMPORTANT ROLES:
The incumbent in this position must be able to serve in a variety of roles, including, but not limited to the critical
roles outlined below:
Team Member: Performs work in a team-based environment supporting the Golf Course mission and the goals,
philosophies, and initiatives of the Director of Golf Operations. The individual performs work in a manner
consistent with the Town’s Leadership Model, and its mission, vision, and objectives.
Service Provider: Anticipates and meets the needs of peers, supervisors, and other Town employees by providing
assistance in the completion of various tasks. Anticipates and meets the needs of citizens, guests, and vendors
with regards to golf course issues. The individual displays professionalism, and commitment to and ownership in
the organization.
ESSENTIAL DUTIES:
1. Responsible for controlling the speed of play on the golf course, can ask any group to speed up their pace of
play.
2. Enforce golf course rules of etiquette.
3. Responsible for starting the golfer from the first tee(s).
4. Verifies receipts of all players before teeing off.
5. Verifies correct starting time with customer.
6. Handles tee time booking procedures.
Receipt Acknowledged: _________________________________________
Print Name
_______________________________________
Signature
Golf Course: Player Assistant - January 13, 2016
________________________
Date
7. Informs players of the following: appropriate tee markers to play from, marked yardage’s on golf course (i.e.
150's, sprinkler heads), cart requirements, speed of play policy and today’s current speed.
8. Enforces all course policy.
9. Conducts marketing surveys as required/needed.
10. Assists the public with their round of golf.
11. Helps golfers to locate lost golf balls.
12. Maintains excellent rapport with the public and staff.
13. Must always be courteous and friendly.
14. Must be able to gain respect from the public for proper enforcement of clubs/course rules.
15. Cleans and maintains restrooms on golf course daily.
16. Picks up litter and maintains trash cans.
17. Checks to see all golf holes have tee markers, flags and rakes.
18. Notifies maintenance department of any course related problem.
19. Supports and enforces the policies and procedures of the Breckenridge Golf Club.
20. Responsible for driving range operations including collection of balls, baskets, cleaning of balls, cleaning of ball
washer, changing water club cleaning buckets, and rotation of tee markers.
21. Preparing, entering and maintaining necessary records and reports.
22. Performs work in a safe manner and has attention to safety in the workplace.
23. Attends required training.
OTHER DUTIES:
1. Assist with outside services, carts, and clubs.
2. Assist in controlling rental equipment usage.
3. Performing related work and assisting others as necessary.
KNOWLEDGE, SKILLS & ABILITIES
•
•
•
•
•
Knowledge of golf operations, etiquette and rules.
Ability to handle difficult situations with tact, interact with the public in a positive and professional
manner.
Must be able to work safely at all times, participate in safety training courses, notify management of any
safety concerns, and ability to recognize and notify management about any customer service issues that
pose a safety risk.
Able to maintain good relations with all Town departments, employees, co-workers and the public.
Able to adapt to organizational and technological change.
MATERIALS AND EQUIPMENT USED
EQUIPMENT:
Position requires use of telephone and paging system, two way radio, driving a golf cart, hand tools, office
supplies, cleaning supplies, golf ball washer, driving range ball picker.
Receipt Acknowledged: _________________________________________
Print Name
_______________________________________
Signature
Golf Course: Player Assistant - January 13, 2016
________________________
Date
WORKING ENVIRONMENT / PHYSICAL ACTIVITIES
•
•
High degree of public interaction and communication with exposure to periods of high activity and
stressful interaction with the public.
Work is subject to varying shifts.
Work is performed outdoors in changing temperature and weather conditions.
The work involves constant changes of sitting and standing either of which can be for a long period of
time. Occasional lifting of heavy loads (up to 50 pounds) is required.
Exposure to errant golf shots.
•
Ability to work varied shifts, including weekends.
•
•
•
EDUCATION EXPERIENCE AND FORMAL TRAINING
•
•
•
High school diploma or G.E.D. is required.
College degree is preferred.
Training and experience in customer service preferred (two or more years of direct customer service
experience required).
LICENSE OR CERTIFICATES
CPR, AED Training, and First Aid recommended.
EFFECTIVE DATE
January 13, 2016
Note:
This position description is not intended to be an exclusive list of all of the requirements, duties, tasks, roles
or responsibilities associated with the position. Nothing in this position description restricts the Town’s ability
to assign, reassign or eliminate duties and responsibilities of this job at any time.
The Town is an “at will” employer, and town employees may be separated from Town employment
at any time and at the discretion of management.
The Town of Breckenridge is an Equal Employment Opportunity Employer
The Town does not discriminate against applicants or employees on the basis of age, race, gender, color,
religion, national origin, disability, sexual orientation or any other status protected by
federal, state or local law.
Receipt Acknowledged: _________________________________________
Print Name
_______________________________________
Signature
Golf Course: Player Assistant - January 13, 2016
________________________
Date