FLY ONE AIRI-INES AGENCY DEBIT MBMO (ADM) POLICY
FOR ALL BSP ACCREDITED AGENTS
"APPROVI|D''
/Signecl/
neral Direclor
0 Muleca
18 04 2017
Stantp
ATRLINE NAME:
FLY ONE S.R.L. (hereinafter -the Carrier)
AIRLINE APHA/NUMERIC CODE: sF/130
EFFECTIVE DATE:
April l8tr', 2017
I'hereby, Fly One airline sets out its policy in the field of Agency Debit Merno (ADM) lbr all
BSP accredited agents, as part of its general terms and conditions.
All the subsequent
changes made to the current
ADM poticy are subject to a separate scrutiny
and substitute the existins ones.
This ADM Policy has been developed in accordance with:
-Rules, manuals and instructiorrs of tlre Carrier
- IATA Resolution 850rn ISSUE AND PROCESSING OF ACENCY DEIII'f MLIMOS (ADMs)
1. DEFINITIONS
ADM policy- a document which regulates the relations rvith the agent network, including the
list of potential violatiorrs with corresponding fines and penalties, as well as procedLrres fbr
settlenrent.
Accredited Agent
- (sometimes referred to as 'Agent') means a Passenger Sales Agent whose
name is entered on the Agency List.
Remuneration of the Agent (Commission) - a sum of money paid to the Agent in exchange fbr
the services provided, as indicated by the airline,
F-ares and F'ees
-
instituted by the carrier, collected in exchange for services at the time oi'
accommodation of the passenger, luggage or cargo.
Agency Debit Memo (ADM)
- a document issued
by the airline to the Agent in case of
existence of'debt to the airline frorn tlre part of the Agent
Agencl, Crcdit Memo
- a document
issued by the airline
in case of existence of debt to
the
Agent fiorn tlre part oi'the airline
Contestation of the ADIVI-a grounded disagreenrent of the Agent regarding the issuance of the
ADM
2. GIiNIII{AL TIIRMS AND CONDITIONS
2.1.
ln case the reservation and the issuance of the ticl<ets are realized under the code
of the Can'ier, the agents
mr-rst abide
by the
.fariff Rules
and other lnstructions of the
Carrier. Otherwise, the Carrier is at right to issue an ADM to the agent.
'l'he Carrier is at right to issue an ADM f,or receiving surcharges or for making
2.2.
corrections to any transactions made by tlre Agent regarding reservation and/or issuance
of any transportation document.
2.3.
In case the Agent's error is due to a failure in the Global Distribution systenr
(GDS). then tlre Agent is obliged to pay in full the issued ADM in the ordered detailed in
this docurnent, as well as connectto Global Distribution systern directly in orderto clainr
danrages, withor-rt attracting the Carrier into the litigation, excepting cases which require
additional
2.4.
irr
'l-he
fornration, with no expenses for the Carrier,
ADM is fbrmulated and
IA"fA resolution
2,5,
issLre
by the Carrier within the terms set fbrth in
85Orn.
For correcting the incorrectly forrnulated refunds of the transportation, the ADM
is lbrmr:lated by the Carrier within the terms set forth in
2.6,
IATA resolution 850m.
'l'he Carrier is at right to issue an ADM for cases involving reservation or/ancl
issuance of transportation clocurnenls
for the Carrier
1'or
flights operated by other airlines
alter receiving the bills frorn the other company, In this case, the Agent cannot require
a
snraller f'ee than the one mentioned by the airline.
2.7.
lror the cases enunciatecl irr 2.6.the Agent has no right for subrogation against the
Carrier or other Airline.
'flie Carrier will corrsider and settle (approve or reject) all ADM's
disputes within
the period of tinie set forth in IA'|A Resolution 85Orn provided that ali relevant
2.8.
supporting documentation and/or inlorrnation have been sLrbrnitted through BSPlinh at
the time of disputing, In other case Agent's dispute
will
be rejected and
ADM will to
be
payable in due order only, The Carrier reserves the right to request an Agerrt to subrnit
hard copies of the supporting documents to consider the Agent's dispLrte
2,9.
,
An ADM can be disputed by an Agent one tinre orrly via ADM
DispLrte
functionality in BSPlink, within period oftime set forth irr IATA resolutior-r 850.
2.10.
To exch.rde any doubt, the date of issuance of the ADM is considered the clate of
its formulation by the Carrier.
2.11.
The period fbr examinatiorr of the claim by the Carrier consists of 60 days lionr
the moment wherr the Agent contested the ADM by notifying the Carrier.
2.12,
The contested ADM
will
allthe necessary documentation
Otherwise, the petitiorr
will
be tal<en up for scrutiny by the Carrier conditioned that
be presented to the Carrier at the monrent of the petition.
be refused and the Agent
will
be obliged to pay the ADM
accordinslv.
2.t3
For the examination of the petition the Carrier is at right to request additional
information from the Agent.
2.14. If not disputed within the period set forth in IATA Resolution 850m herein. the
ADM will be automatically included in the Carrier's billing report and in the arnount
ctue
to be paid to the Carrier for the concerned billing period,
If it was established tl,at issr"red ADM is not reasonable, the Calrier will approve
Agent's dispute or will issue an ACM lor the proper amount il'the originally issLres ADM
2.t s.
has been billed and paid in due order. Such ACMs
will
be billed and settled in the next
billing period.
2.16,
11'the
petition is partially accepted, it is necessary to choose the option: ,.disnriss
the petition" atrd an ACM
-l'he
2'11,
Carrier
will
will
be issued for a partial l'ee accorcJing to the ADM.
institute an adrninistrative f.ee in the amount
of l0
euros fbr the
correction of financialtransactions which will be charged additional to tlre fines inclLrdcd
in table 1, point 3
.
3. I{EASONS l-Oll ISSUING ADMs AND FINES
Nr
Reason for ADM issuing
ADM Category
Administrativc
Sanctions
fee
I{ules fbr
applying
f'ecs/pronros
Non-observance
of the
for
of
application
rr-rles
pLrblished
Payment of
the
Yes
diI'ference between
fees; fee shortage; violation the published fee
2
of sales lirnit
and the applied one
Rules for the application
lncorrect application of airport
Payment
o1'charges
charges and fees
d
of
ifference
the
Yes
between
the
published
charges
and
the
applied ones
i
Real ization o f re fu nds
I
The calculation of the refund
Payment
is not in accord with the
d
of the applied
4
Incorrectly
applied
conrnr ission
rr-rles
i
of
the
Yes
Yes
fference
f'ee
An incorrectly indicated
Payment of
the
cornrnission fce in the invoice
difference
the
of the Agent
arnount of
in
the
damage
5
V
iolatiorr of
special
conditions
Lacl< of
documents
Payment of
the
furence
the
dennonstrating the passenger's
dif
right to travel at special fares
amount of
in
Yes
tne
damage
6
ncon'ect cxclran gc ratc
An
incorrect exchange
rate
applied at the ticl<et issuance
of
difference in
anrount of
Payment
the
Yes
the
the
damage
7
Violation of the layover
Issuance
time
violation
a
The amount of the
of the minimum
damage, including
of the ticket with
layover time
the expenses of the
Yes
Carrier for
lhe
transportatiorr of the
passenger
8
'f
ransportation
of Irrcapacity
lLrggage
to
of
correctness
assess
the
application ol'
Iuggage fee
9
Fal<e reservations
Mal<ing of double or multiple
reservations
for a
siugle
passengef at one Agency
r0
I'ime I-irnit violation
lndependent application of the
element .,Tirne
Limit"
with
the violation of the reservation
rules and the non relLrnding of
tlie
seats accord ing
to
the
procedure established by the
Carrier
il
Presence
of
general
information about
the
passenger in the PNR
passenger in the PNR:
ln case the airline
suffers darnages-
a)Gender/Name/S urname
payment of darnages
b)Citizenship
c)Date ol'Birth
ll. In casc the
Airline docs trot
d)Number and validity of the
suffcl
Lacl<
of infonr-ration
aboLrt the
in
passport/visa,
wlrere
the
legislation requires;
Lacl<
of
Presence
of
contact
information about
passenger in the PNR
the
ir, the anlount of
10.00 lfuros for
the PNR
Lacl< in the PNR in the SSR
section of direct
information
darnages-firre
passport control each passengef
regarding its validity
t2
fu
for a
contact
non-stop
in
potential contact of the airline
representative
with
the
In
darnages.
case
the company does
not suffer damages-
passenger
fine in the
amount
of 50 Euro for every
in
passenger
the
PNR
lnibrn,irrg
of
the
passengef
Not informing the
passenger
ln
case the Airline
about changes in the schedule
suffers
or other circunrstances related
payrlent of damages
to the transportation of
in full. In
the
damages-
case the
passenger, cornmunicated to
Airline does
the Agent by the Carrier by
suffer damages-fine
existing means
in the amount of
communication
of
5
No
not
0,00 Euros for
each passenger
in
the PNR
(1
TJ (fo
Unreported ticl<ets
al
l) If there is the
types oftransactionsrs)
Carrier's loss - total
ticket's amount plus
penalty at the rate
0,2Yo
Yes
of
fron the ticl<et's
total amount fbr eaclr
calendar day ofdelay
qfnrtino frnrl
f
he
ticl<et issue date to the
date of
i
ADM
issr-re,
ncl usi ve;
?\
IF
thpre iq rrn f hc
Carrier's loss __ EUR
I 0 for each case
Late payment
for
the
Fine at a rate of
Yes
from the
involved tickets'
value for each
calendar day:
1l From IATA
Settlernent Dat.e
set in BSP
Reporting
Calendar [for the
proper reporting
period) until the
full settlement
performed by IATA
to lhe Carrier
[actual IA'fA
Settiement Dale
set in BSP
Reporting
Calendar), or
2) From the day of
ACMD issued by
IATA to the Carrier
for unpaid amount
until the day of
0.20/o
Carrier's tickets which
in delay of
the money remittance
has resulted
lronr IATA
ADMD's issuance
to reimburse the
Carrier of the
withheld amount
Other violations leading
darnages lbr the
Airline
to
Payment
o{'
No
damages in furll
4. CONTACT INFORMATION
Name of the Department
Telephone Number
E-marl
M utual Settlernent Department
022^022123
t, u rs Lr(r0ll y-o"n_a.-aerq
vo n e. ae I
!.Llnl(@fl
Commercial Departrnent
022 022120
b2b@fl"vone.aero
022-022730
sales(@,flyon e.aero
sales(Dflvone.