Fact Sheet
GoToAssist Corporate
Remote Support for
Multi-Agent Organizations
Key benefits
• Instantly connect with customers
to resolve technical issues.
GoToAssist Corporate is a comprehensive and secure remote
support solution for contact centers, help desks and customer
service departments. When self-help resources don’t do the job,
providing customers with instant online access to a live
representative enables faster resolution of complex issues and
increased customer satisfaction.
• Reduce call times and escalations.
• Support both PC and Mac users.
• Easily manage, monitor and report
on service levels.
• Maximize support team efficiency.
• Avoid the financial and environmental costs of travel.
Enable your support team to easily view and
control remote desktops and mobile devices to
resolve issues fast and deliver exceptional
customer support. Improve first-time call
resolution and maximize efficiency using
intuitive screen-sharing, diagnostic and
collaboration tools. Streamline internal
operations with advanced administration,
reporting and integration features.
Rapid ROI
GoToAssist Corporate enables organizations of
all sizes to achieve a rapid return on investment
(ROI), often within weeks. An account manager
will help you set up a branded remote support
website, customize reports to measure ROI and
select integration options. In addition, our
online best practices resource center offers
practical tools to help optimize results.
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Industry-leading quality of service
GoToAssist Corporate is consistently chosen by
customers due to a faster time to connect with
end users, faster time to resolve technical
issues, higher security and overall ease of use.
On average, technicians can connect to a
customer’s desktop within 13 to 20 seconds
depending on location.
Robust security
GoToAssist Corporate security measures
include 100 percent permission-based support,
overriding customer control, one-time unique
connection codes and end-to-end, 128-bit AES
and SSL encryption.
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Fact Sheet
GoToAssist Corporate
Features
Multiple connection methods
Customers can connect to online support sessions by entering a unique code
(received via email, phone or chat), filling out a form, selecting a representative
from a menu or just clicking a button on your website.
Contact us
To request a free demonstration,
please call 1 855 263 2838. Individual
support professionals should
consider our GoToAssist Remote
Support and Service Desk products,
which can be purchased online at
www.gotoassist.com.
Two-way screen sharing and
View or share control of the end user’s PC or Mac desktop — or vice versa —
remote control
even in multi-monitor desktop environments.
Multiple sessions
Simultaneously support up to 8 customers at a time.
Remote diagnostics
Obtain client’s system information in a single mouse click.
Chat
Chat with up to 8 customers simultaneously using full screen-sharing
capabilities or instantly connect with customers using download-free webbased chat.
File transfer
Instantly exchange files and folders with your customers.
Mobile device support
Deliver support to Android devices.
Annotation tools
Draw, highlight and point to items right on the screen.
Fast connection times
Connect to customers in as little as 8 to 23 seconds (phone mode).
Team collaboration
Invite additional experts to collaborate in a single support session. Invited reps
can be visible or invisible to the end user.
Session transfer
Seamlessly transfer a session directly to another representative or to an entire
session team.
Reboot/reconnect
Restart your customer’s computer and automatically reconnect to the support
in progress.
Log In as administrator
Remotely log in to a customer’s computer to perform system administrative
tasks (including Ctrl-Alt-Del).
True 24-bit color
Get a true-to-life, full-color view of your customer’s desktop.
Management center
Take charge of your support operations with robust administration controls,
Customer and agent surveys
Get instant session feedback from both customers and support
Manager silent monitoring
Evaluate individual and team performance through real-time monitoring and
dashboards and reports to elevate productivity and customer satisfaction.
representatives.
reports.
Session recording
Leverage archived sessions for evaluation and training or to comply with
government and industry regulations.
Integration options
Brand and integrate the GoToAssist platform with your infrastructure and
preferred applications, including Salesforce and other CRM services.
About Citrix
Citrix (NASDAQ:CTXS) is leading the transition to software-defining the workplace, uniting virtualization, mobility management, networking
and SaaS solutions to enable new ways for businesses and people to work better. Citrix solutions power business mobility through secure,
mobile workspaces that provide people with instant access to apps, desktops, data and communications on any device, over any network
and cloud. With annual revenue in 2014 of $3.14 billion, Citrix solutions are in use at more than 330,000 organizations and by over 100
million users globally. Learn more at www.citrix.comm.
© 2015 Citrix Systems, Inc. All rights reserved. Citrix and GoToAssist are trademarks of Citrix Systems, Inc. and/or one of its subsidiaries,
and may be registered in the U.S. and other countries. Other product and company names mentioned herein may be trademarks of their
respective companies.
Mac is a trademark of Apple Inc., registered in the U.S. and other countries. Android is a trademark of Google Inc.
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