Nulogy® Case Study
CRESCENT:
Crescent Builds Customer
Relationships with Easy-to-Use
Quality Control Solution
Background
Overview
Crescent is a leading supply chain service provider for
the consumer packaged goods industry. The company
provides a range of offerings, including on-demand secondary
packaging services, materials supply and procurement,
and logistics. Each of Crescent’s five sites is held to a high
standard of accurate production, including lot code and
expiry management. Crescent serves many international
brands, including Hershey’s, General Mills, L’Oreal, General
Electric, and Pepperidge Farm.
Company
Crescent is a multisite, full service supply
chain provider offering
innovative and flexible
outsourcing solutions
for promotional
services, contract
packaging, and
integrated logistics
for Fortune 500
customers.
Industries
• Food
• Health & beauty
• Aerospace
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Challenges
• Managing quality
forms
• Maintaining audit
visibility
• Extracting business
intelligence
Results
• Greater access to
data
• Guaranteed quality
checks
• Processes for
continuous
improvement
• Stronger customer
relationships
Nulogy® Case Study // Crescent
Challenges
Crescent used a paper-based solution to
document their quality control inspection results,
and managing the volume of necessary quality
checks with a paper-based system was becoming
a significant challenge. Juggling a growing
number of customers with an increasing variety
of packout types meant that the quality checks
involved were becoming more complex and
varied. In order to continue delivering exceptional
customer experience, Crescent was experiencing
the following challenges:
Managing Quality Forms
As Crescent grew its customer base, maintaining
constantly-updated quality control sheets for its
various customers and products became difficult.
Many of the products that they handled required
unique validations, meaning new forms would
constantly have to be created, while old forms
would have to be eliminated.
was always risk that forms could be submitted
with incomplete information. Crescent knew that
it needed a better system ensure that all quality
checks passed approval standards.
Extracting Business Intelligence
With hundreds of quality inspections being submitted
across Crescent’s sites every day, compiling and
reporting accurate quality data was a time consuming
process. The quality data collected and filed wasn’t
being leveraged for continuous improvement, due to
the exorbitant amount of time it would’ve taken to
turn the raw data into business intelligence.
Solutions
Crescent sought a better quality control solution that
could handle the quality requirements that it faced
from customers and regulatory bodies. As Crescent
evaluated Nulogy’s QCloud solution, they saw that
Crescent has been able to maintain even higher quality
standards with less time and effort, and all of that has helped
us strengthen existing relationships with customers while
building relationships with new customers. Crescent has gained
tremendous value from using QCloud.
-Brad Daubenmire, Director of Quality & Process Improvement, Crescent
The ensuing version control processes to prevent
inadvertent use of outdated forms by Quality
Control Operators grew to be complicated.
Maintaining Audit Visibility
With a paper-based system, it was difficult for
management to attain visibility to internal audit
processes across all operating sites, and there
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the software provided the necessary internal
control, closed-loop reporting, and capabilities to
manage complex quality requirements. On top of
that, the solution was lightweight, intuitive to use,
and easily embraced by their QA Auditors and
the entire Quality team.
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Nulogy® Case Study // Crescent
Shortly thereafter, Crescent rolled out QCloud at
one of its sites and discovered that the solution
had a very low learning curve for both auditors and
management. Crescent immediately started seeing
the following results from leveraging QCloud as
their new system of record for quality assurance.
Results
With audit-ready, real-time quality control software,
Crescent was able to enhance customer experience
by demonstrating greater access to forms and
data, guaranteed quality checks, and processes
for continuous improvement. All of this enabled
Crescent to deliver more accurate and consistent
results, improving customer experience.
Greater Access to Forms & Data
Supervisors and managers were able to manage
the accessibility of quality control sheets so
that only the most current version is accessible
to operators. The data from the quality checks
that were conducted across all sites and all
production lines from anywhere in the world.
Overall, the power of a centralized and cloudbased solution has allowed Crescent to quickly
manage and access data and forms seamlessly.
Crescent leveraged QCloud’s business
intelligence data to produce daily Production
Accuracy Reports that highlighted completion rates,
quality deviations and summary reports. With this,
Crescent has been able to demonstrate that it is
taking its customers’ reputations seriously. Likewise,
it has been an effective sales and marketing tool for
Crescent to demonstrate professionalism, and use
proven results to win new business.
I would recommend QCloud
to any data-driven supplier
that values the need to keep
diligent oversight on its
quality control processes.
The ability for QCloud to
rigorously enforce this, as
well as provide real-time
reporting and business
Guaranteed Quality Checks
With an automated system that could integrate
with its production system, Crescent was able
to ensure that quality checks were carried out
at the critical production point—before finished
goods were shipped out.
intelligence, is astounding.
-Brad Daubenmire, Director of Quality & Process
Improvement, Crescent
Processes for Continuous Improvement
With a centralized system that could track,
aggregate and report quality check metrics,
Crescent was armed with the business intelligence
to produce reports that helped them identify quality
deviation trends.
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