Manhattan Associates
Logistics Gateway
Instruction Manual
Customized for
Wegmans Food Markets, Inc.
Table of Contents
© 2015 Manhattan Associates, Inc. All rights reserved.
© 2016 Wegmans Food Markets, Inc. All rights reserved.
Carrier Portal Training
Document Revision History ................................................................................................................... 3
Introduction ........................................................................................................................................... 4
Definitions ............................................................................................................................................. 4
Configuring Logistics Gateway (LG) ..................................................................................................... 4
Pinning Tiles....................................................................................................................................................................... 4
Adding Email Notifications ................................................................................................................................................. 6
Reviewing and Responding to Web Offers ........................................................................................... 7
Reviewing and Responding to Web Tenders ........................................................................................ 8
Viewing Tenders ................................................................................................................................................................ 8
Viewing Shipment Details .................................................................................................................................................. 9
Entering Tracking Messages............................................................................................................... 10
Automated Invoicing ........................................................................................................................... 11
References.......................................................................................................................................... 12
Accessorial Codes and Descriptions ............................................................................................................................... 12
Spot Charges ................................................................................................................................................................... 12
Payment Reference ......................................................................................................................................................... 12
PO Numbers .................................................................................................................................................................... 13
Go-Live Carrier Support ................................................................................................................................................... 13
On-Going Carrier Support ................................................................................................................................................ 13
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Wegmans Version - LG Manual 1-26-16
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© 2016 Wegmans Food Markets, Inc. All rights reserved.
Carrier Portal Training
Document Revision History
Author
Date
Version
Notes
Ethan Smith
03/23/2015
1.0
Original document.
Ellen Burggraf
1/12/2016
1.1
Customized by Wegmans Food Markets, Inc.
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Carrier Portal Training
Introduction
Logistics Gateway (“LG”) is Manhattan’s carrier portal that allows carriers to respond to shipments tendered to them.
This document outlines the steps required by a carrier company to configure LG for daily use. This document also covers
how to process tenders and web offers (shipments offered out to many carriers), and Wegmans Food Markets, Inc.
(Wegmans) specific business and system processes. This application can only be used on the following web browsers:
IE 9 and 10, Google Chrome, and Firefox. (We strongly recommend Chrome.)
Definitions
Web Tender - A web tender is a shipment that is sent to only one carrier along with a set freight rate. Once the shipper
(Wegmans) has sent a tender, the carrier has 4 hours to respond to that tender. If the carrier accepts the shipment, it is
considered an official agreement between the shipper (Wegmans) and the carrier. The carrier will then handle the
shipment from this point on. If the carrier declines the shipment, the shipper (Wegmans) will be forced to find an alternate
carrier.
Web Offer – A web offer is when a shipper (Wegmans) invites a group of carriers to look at a particular shipment and
offer a rate to move that shipment. Typically, a web offer is available for 30 minutes, and carriers are given that duration
to accept, decline, or ignore the offer.
Configuring Logistics Gateway (LG)
Pinning Tiles
1. Using a web browser, go to http://lg.logistics.com. Enter username and password.
2. Click on the menu icon to access the menu.
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Pinning tiles, continued
3. Click Show All, and the below menu will be visible.
4. Hold your cursor over any link and right click. Choose Pin as Tile to pin tiles on the home screen.
Page 5 of 13
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Adding Email Notifications
1.
2.
3.
4.
Click on User Settings under the Logistics Gateway tab in the menu.
In the User Name field, fill in your username and click Apply.
For the Regions section, please do not move anything.
For the Shippers section, move Wegmans Food Markets, Inc. to the Included box by selecting Wegmans Food
Markets, Inc. in the Excluded box and clicking Add >.
5. For the Alert Subscriptions and Email Notifications sections, please fill in the checkboxes as shown below and click
Save. If you are not receiving the right notifications, please recheck the setup in this section and ensure the checks
match what is listed below.
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Reviewing and Responding to Web Offers
The Web Offers screen lists all of the web offers (or requests for quotes) available for a specific move. Additionally, the
Offer Status, Carrier Reply, and Time Remaining on the offer is listed. It is the carrier’s responsibility to review offers and
respond to them in a timely manner. An offer is not a guarantee of work. It is a request for a rate on a specific move.
Wegmans will review all responses and will choose a carrier based on performance and price.
To respond to a Web Offer…
1. Click on Web Offers from menu (or click Web Offers tile on the home screen if pinned)
2. Filter list by selecting criteria from column headers (Shipper/Shipment ID, Offer Status / Carrier Reply, Time
Remaining, Customer Origin, and / or Customer Destination)
3. Click Apply
4. Check box of web offer in which to respond
5. Type any Comments to Shipper if applicable
6. Click Accept (or Decline if not interested)
7. Select Spot Rate (as a Linehaul cost) and enter cost in Spot Rate field
8. Click Accept (web offer screen returns with Carrier Reply listed as “Accept”)
Page 7 of 13
Wegmans Version - LG Manual 1-26-16
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© 2016 Wegmans Food Markets, Inc. All rights reserved.
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Reviewing and Responding to Web Tenders
A web tender is an expectation that you will execute on the load. (If Wegmans accepts a carrier’s rate on a web offer,
Wegmans will then follow-up with a tender.)
Viewing Tenders
The Web Tenders screen lists all of the shipments tendered to a carrier along with important information such as the
Shipment ID, the Tender Status (or status of the shipment), pickup Origin and delivery Destination facilities, as well as the
Pickup Start and Delivery End dates of the shipment. A tender or shipment can be in the following statuses / replies:
Tender Status
Carrier Reply
New Request:
Carrier will need to either accept or decline
the shipment
No Response:
Carrier has not submitted a
response at this time
Booked / Active:
Carrier has accepted the shipment
Accept:
Carrier accepted the shipment
Carrier has sent the “Departure” from the
final stop tracking message for the shipment.
Reject:
Carrier rejected the shipment
(Any shipments in Delivered status will move to the
Archive List after 7 days from the delivery end)
Counter:
(Do not use; not applicable at
Wegmans)
Delivered:
Recalled:
Shipper recalled the tender
To respond to a Web Tender…
1. Click on Web Tenders from menu (or click Web Tenders tile on the home screen if pinned)
2. Filter list by selecting criteria from column headers (Shipper/Shipment ID, Tender Status / Carrier Reply, Customer
Origin, and / or Customer Destination)
3. Click Apply
4. Check box of web tender to respond
5. Type any Comments to Shipper if applicable
6. Click Accept or Decline
NOTE: To review Shipment Details
prior to accepting / declining, see
Viewing Shipment Details on next page.
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Viewing Shipment Details
Clicking on the shipment ID from the Web Tenders page will open the Shipment Details page. Here, you can view
information about the shipment before you accept or decline it.
To review the Bill of Lading, click on the Generate Shipment Details link.
To accept or decline the shipment, click on Accept or Decline at the bottom of the Shipment Details page. (Note:
Counter is not used at Wegmans.)
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Entering Tracking Messages
WARNING: Wegmans will no longer complete shipments.
Tracking Messages must be entered to receive payment.
Tracking messages help Wegmans know where the shipment is during a delivery. Once a carrier picks up the shipment,
the following tracking messages need to be entered on the Shipment Details screen:

“Departure” message from first stop (changes shipment status to In-Transit).

“Departure” message from last stop (changes shipment status to Delivered).

Two “Check Call” messages per day for shipments that span 3 days or longer:
NOTE: EDI Carriers are
required to enter latitude and
- Enter latitude / longitude in Location field when possible; if not possible, enter
longitude on all Check Call
a location description in the Location field and then enter City, State, and
messages on the EDI 214.
Zip Code in corresponding fields. Further define location by adding additional
information in the Comments field.
- Enter Check Calls at the beginning and end of the driver’s shift (or beginning and end of business day).
To enter tracking messages…
1. Click on Web Tenders from menu (or click Web Tenders tile on the home screen if pinned)
2. Click shipment ID from the Web Tenders screen to open Shipment Details page
3. Scroll down to Tracking Messages
4. Click Add Single to open Tracking window
5. Select Message Type from drop down
6. Enter required information (asterisk) based on Message Type selected
7. Enter any optional information
8. Click Save
Departure Messages
Check Call Messages
Page 10 of 13
Wegmans Version - LG Manual 1-26-16
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© 2016 Wegmans Food Markets, Inc. All rights reserved.
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Automated Invoicing
Wegmans utilizes automated invoicing. Therefore, once a carrier enters the “Departure” tracking message from the last
stop (causing the shipment status to change to Delivered), a systematic five calendar day waiting period from the delivery
end date begins where both the carrier and Wegmans can perform a final review of the Shipment Details. If issues or
discrepancies are discovered, all updates must be made within this five calendar day waiting period. (NOTE: The five
calendar days starts from the delivery end date in the system, not the date that the “Departure” tracking message from the
last stop was entered.)
NOTE: Carriers should not create or send
To review Shipment Details…
invoices to Wegmans (either systematically or
manually). Please focus on the accuracy of the
1. Click on Web Tenders from menu
system rates, so the automated process pays
(or click Web Tenders tile on the home screen if pinned)
you in an efficient and accurate manner.
2. Click Shipment ID of shipment to review
3. Review Shipment Details page thoroughly
4. Click on Carrier Charges cost link
5. Review Carrier Charges details (including all accessorials, spot charges, etc.)
6.
IF changes are …
THEN…
needed
Contact the Logistics Coordinator on the shipment
NOT needed
No action necessary; at the end of the five calendar day waiting
period an invoice will automatically be submitted for billing
Page 11 of 13
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References
Accessorial Codes and Descriptions
Code
Description
Detn@Vnd
Vendor detention
Detn@WFM
Detention at Wegmans facilities or by Wegmans request
DvrtLoad
Divert load re-delivery fee
FUEL28CA
Fuel California for Produce
FUELDRY
Fuel per mile for dry freight
FuelIntm
Fuel intermodal (moved on a train, and then picked up from train)
FUELRFR
Fuel per mile for refrigerated freight
Holding
Holding off delivery at Wegmans convenience including storage by carrier (layover or re-delivery)
Misc
Miscellaneous / Other / Undefined
Misc IM
Miscellaneous charges for INTM (intermodal) equipment
Refusal
Diverting a load away from Wegmans due to a product quality issue
Rental
Charges for rental equipment
Stop Off
Stop charges; TLM calculates cost based on stops; if user added, then the number inputted is the
number of “stops” not the cost
TONU
Truck Ordered Not Used
Unload
Unloading or lumping fees at Wegmans facilities
Spot Charges
The Spot Charge is now equal to the Linehaul Rate. Accessorial charges will be added to the Spot Charge.
Spot Charge is no longer an all inclusive rate.
Payment Reference
The final payment sent to the Carrier from Wegmans references the check number and Shipment ID.
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References, continued
PO Numbers
Wegmans’ POs have been artificially lengthened to avoid duplication, and the “Distribution Orders” or DOs created from
POs are even longer. (DOs are the basis of shipments in TLM.) These numbers appear in the BOL, EDI, and TLM.
Below is an example.
Original PO
9919254
PO in TLM
DO in TLM
PO9919254_09151
PO9919254_09151_00419026
PO9919254
09
15
1
PO9919254
09
15
1
00419026
Original PO
Month
Year
Sequence #
Original PO
Month
Year
Sequence #
Manhattan Sequence #
Go-Live Carrier Support
Go-Live Hotline Number: (585) 429-4357 is available between 2/6/16 – 3/1/16. After 3/1/16, please refer to the
On-Going Carrier Support chart listed below.
On-Going Carrier Support
Area
Contact Group
Contact Information
Logistics Gateway System
Manhattan Customer Service
(800) 203-9710
[email protected]
Contract Rates
Wegmans Indirect Procurement
[email protected]
Spot Rates
Wegmans Logistics Coordinators
Contact the Logistics Coordinator
on the shipment
Final Invoicing
Wegmans Accounting Department
[email protected]
Page 13 of 13
Wegmans Version - LG Manual 1-26-16
© 2015 Manhattan Associates, Inc. All rights reserved.
© 2016 Wegmans Food Markets, Inc. All rights reserved.