Introduction to
Emotional Intelligence
Introduction to Emotional
Intelligence
Http://www.power-hour.co.uk – Bite Size Training Materials
Introduction to
Emotional Intelligence
By the end of the Power Hour you will be able to:
• Describe (in broad terms) what emotional
intelligence is and why it is important at work
• Recognise emotions in yourself and explain how they
affect your behaviour
• Explain 4 core emotional competences
• Take action to develop your
emotional intelligence
Http://www.power-hour.co.uk – Bite Size Training Materials
2015
Introduction to
Emotional Intelligence
Definitions
“Emotional Intelligence is the ability to monitor one’s
own and others emotions, to discriminate amongst
them, and to use the information to guide one's
thinking and actions”
(Salovey and Mayer, 1990)
“The capacity to be aware of, control, and express
one’s emotions, and to handle interpersonal
relationships judiciously and empathetically”.
The Oxford Dictionary
Http://www.power-hour.co.uk – Bite Size Training Materials
2015
Introduction to
Emotional Intelligence
The Role of Emotions
Reason
Emotions (and emotional
responses) provide ‘shortcuts’ to
behaviours designed to protect us.
Emotion
Http://www.power-hour.co.uk – Bite Size Training Materials
2015
Introduction to
Emotional Intelligence
Emotional Needs
security
attention
autonomy and
control
emotional
connection
feeling part of
a community
emotional
intimacy
privacy
status
competence
having
meaning and
purpose
Http://www.power-hour.co.uk – Bite Size Training Materials
2015
Introduction to
Emotional Intelligence
The Emotional Competence Grid
SELF
OTHERS
(SOCIAL)
AWARENESS
Self
Awareness
Social
Awareness
REGULATION
(MANAGEMENT)
Self
Management
Relationship
Management
Http://www.power-hour.co.uk
Train
the Trainer
– Bite Size Training Materials
Oct 2011
Introduction to
Emotional Intelligence
The Emotional Competence Grid
Self Awareness
Social Awareness
• Emotional awareness
• Accurate selfassessment
• Self-confidence
• Empathy
• Service Orientation
• Organisational/ Political
Awareness
Self Management
Relationship
Management
• Self-control
• Trustworthiness
• Conscientiousness
• Creativity
• Adaptability
• Resilience
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Train
the Trainer
– Bite Size Training Materials
• Influencing
• Communication
• Developing others
• Conflict Management
• Building Bonds
• Collaboration
Oct 2011
Introduction to
Emotional Intelligence
Using Emotional Intelligence
Feel
Recognise
Interpret
Decide
Act
• Become aware
of a feeling or
emotion
• Identify and
name the
feeling/
emotion
• Think about
why you feel
this way and
identify what's
causing the
feeling
• Make a rational
decision about
what this
feeling means
and the
choices you
have in terms
of responding
• Choose your
behaviour
based on a full
understanding
of the situation
Http://www.power-hour.co.uk – Bite Size Training Materials
2015
Introduction to
Emotional Intelligence
Developing Your EI
1. Label your feelings, rather than
labelling people or situations.
6. Feel energised, not angry.
2. Distinguish between thoughts and
feelings.
7. Validate other people's feelings.
3. Take more responsibility for your
feelings.
8. Practise getting a positive value
from their or your emotions.
4. Use your feelings to help them
make decisions.
9. Don't advise, command, control,
criticise, judge or lecture others.
5. Show respect for other people's
feelings.
10. Avoid people who invalidate you.
Http://www.power-hour.co.uk – Bite Size Training Materials
2015
Introduction to
Emotional Intelligence
Make it Work at Work
What are you going
to DO as a result of
this Power Hour
Session?
Http://www.power-hour.co.uk – Bite Size Training Materials
2015