Having problems accessing online resources? – Trouble shooting
To start with check the options below – do any of them describe the
situation you are in? If so please follow the advice which is given.
If your situation is not described below, or if you have followed the
advice and you are still having problems, please get in contact with us
(we will respond within staffed opening hours):
Email: [email protected]
Phone: 01962 827051
When you get in touch with us we may well ask you for some more
information, so that we can identify what the problem is.
Journal article problems:
Log on to the intranet
Make sure that you have logged in to the University intranet at least
once. It is best to start all searches by going to www.winchester.ac.uk
> login > library > using the library catalogue or specific databases.
Have you used the options on the left hand side of the page: Refine
your search > Full text only > Yes?
If you have not selected ‘Full text only’ then
you will find results which the Library does not
subscribe to (i.e. you are not entitled to
access.) If you would like to have access to an
article in this case, please email
[email protected] , explaining
that you are a Distance / Blended Learning
student (N.B. there is a charge of £2.50 per
Inter Library Loan request.)
Updated June 14
You can hide all results which you are not entitled to access by
selecting ‘Full text only’ > Yes. You will now only see results for which
you are entitled to read the full text.
Have you entered your Library borrower number where prompted in
the yellow box on the results page?
First, you will need to log in
by entering your library
borrower number in the
yellow box, before you click
on the link for ‘view online’.
Do not click on ‘view online’
first.
Your library borrower number is on the back of your student ID card
and has an extra digit (or the letter X) at the end when compared to
your student number.
If you have not been issued with at student ID card then you will not
have a borrower number. Without a borrower number you will not be
able to access this resource. If this is the case please contact your
Department or Faculty.
Other journal queries: check that we subscribe to what you want to
view
If you are trying to view a journal article, make sure that you are
entitled to view it (check that the library subscribes to the journal and
the date range which you need.)
You can find out if the library subscribes to the journal by going to the
Library catalogue. Search on the Library catalogue (local catalogue
option) for the title of the journal.
Updated June 14
How do I find out the title of the journal? In the following
example, the title of the journal is: Journal of classical sociology.
Fine, R. (2013.) Natural law and critical theory: Bringing rights
back in. Journal of classical sociology, 13(2), 222-238.
If there are no results for the title of the journal then we do not
subscribe to it. In this case you will need to request this article via our
Inter Library Loan Service if you want to access it.
If we do subscribe to the journal (i.e. it is found through searching the
catalogue) then you should check that we subscribe to the date range
you need. You can do this by searching for the journal on the
catalogue, then clicking on the title to view the information about the
journal in more detail.
In this example, we have
subscribe to the journal in
two formats:
In paper (the Stack) from
2004 to 2005 (the Stack is
on the ground floor of the
Library);
Online from 2001 onwards,
up to the most recent
issue.
If we do not subscribe to the date range which you need, you will need
to request this article via our Inter Library Loan Service if you want to
have access to it.
Updated June 14
Other log in problems:
How to identify yourself to a resource
You may need to perform some steps in order to confirm to the
resource that you are a student at the University of Winchester.
(It is your status as our student which entitles you to access
resources.)
You can ‘identify’ yourself in a number of ways. Each webpage may
look different; these points should help:

Look for a ‘Sign in’ or ‘Log in’ option (usually at the top of the
screen.) If you find this, look for any of the following to click on:
‘Sign in via OpenAthens’ / ‘Athens Log in’ / ‘Alternative Login’.
Do not enter your University
username / password on the
website at this stage.

Look for an option to search for and select the University of
Winchester out of a list of Universities.
Updated June 14
If you have followed either of these 2 steps, you may then be taken to
a new page:
You may then be taken to the following page – click on the writing ‘Go
to The University of Winchester login page’.
Once you have successfully identified yourself to the resource, you will
see the words ‘University of Winchester’ in the top left or right of the
webpage.
Updated June 14
Log in problems – an alternative route:
If you have tried all of the above without success, you may wish to try
the following route.
Go to www.athens.ac.uk
Select ‘Login to MyAthens’
You will now see an
alphabetical list of all
resources – select the
resource which you need.
Once at the resource, search within it for the specific information you
are looking for (for example, author / title of a journal article.)
eBook problems:
If you are having problems downloading a dawsonera eBook to a
mobile device, please see dawsonera’s Help Guides
(https://www.dawsonera.com/helpPage)
If your query is not covered here, or you are still having problems,
please do get in touch with us (rather than giving up!) Please contact
the Library Enquiries Desk by email ([email protected]) or
phone (01291 827053)
Updated June 14